Candidate must possess at least a bachelor’s degree, Professional Degree, Fraud/Compliance Certification or equivalent.
At least 3 years of working experience in fraud management, compliance, e-commerce or direct selling companies would be an added advantage.
Prominent work experience in fraud management/compliance or a related field is required for this position.
Able to work independently, and have strong interpersonal, organizational and communication skills.
Ability to work in a team and possess business/commercial acumen.
Meticulous and attentive to details
Job Responsibility
- Assist in the management and resolution of all incoming fraud cases, ensuring timely and accurate investigations.
- Ensure strict adherence to company policies and standard operating procedures (SOPs) to maintain compliance and operational integrity.
- Conduct comprehensive background checks on customers, utilizing available resources and databases to assess risk.
- Verify the authenticity and validity of reported documents through meticulous examination and cross-referencing with official sources.
- Prepare necessary documentation for termination, warnings, and CTOS letters, ensuring that all communications are clear and professionally presented.
- Manage and maintain data integrity throughout all processes, implementing best practices for data entry, storage, and retrieval.
- Monitor e-commerce platforms, including Facebook, Lazada, and Shopee, for potential fraudulent activities, and report any suspicious findings to management.
- Collaborate with cross-functional teams to develop and implement strategies for fraud prevention and detection.
- Discuss fraud-related policies and procedures with team members to foster a culture of vigilance and compliance.
- Able to work with internal audit and collection team on debt recovery matters and for improvement on quality sales.