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As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.
Job Description
Registration/ Appointment/ Payment Services
- Perform patient registration, appointment scheduling, billing and payment collection.
- Explain payment schemes and charges to patients.
- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
- Perform counter-closing tasks in accordance with standard procedures at the end of business day.
Clinical Services
- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.
- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.
Financial Counselling Services
- Perform scheduling of pre-operative assessment and surgery appointments.
- Provide pre-surgery financial counselling to patients and/ or caregivers.
- Provide general pre-surgery preparation advice to patients and/ or caregivers.
- Attend to and facilitate patient enquiry/ requests.
Others
- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.
- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.
- Any other duties assigned.
Job Requirements
- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.
- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.
- Comply with SNEC service standards.
- Possess growth mindset and development aspiration to attain full PSA skill-sets.
- Demonstrate good situational handling skills when attending to patients
- Meticulous and possess good teamwork and organisation skills
- Able to thrive in fast-paced environment and adapt well to internal and external changes
- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.
- Available to work on Saturday.
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Job Brief:
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.
Job Responsibilities:
Job Requirements:
LBS Bina Group Berhad (“LBS”), is a Malaysian public-listed company, and recognized developer with a vision for building and inspiring delightful spaces, is a renowned township developer that has amassed numerous awards through their various developments. By placing people at the heart of their approach, LBS has been building and shaping the nation’s landscape for over 30 years while continuing to meet the market demands for quality and affordable homes. The continued success of LBS is attributed to the leadership of Executive Chairman, Tan Sri Lim Hock San. In recognition of his leadership, Tan Sri Lim was named as the Property Man of the Year by Malaysia Property Award (formerly known as FIABCI Malaysia Property Awards of Distinction or FIABCI Malaysia Awards of Distinction) in 2018, which is the gold standard for developers in the real estate industry. Further recognition received was the “Oscar Award” in the property fraternity. The award was in recognition of Tan Sri Lim’s perseverance and resilience over time within the industry, excellent demonstration of strong leadership, deep industry knowledge and impeccable values of integrity and responsibility. To date, LBS with vast land banks spread across Malaysia, will continue to grow in stature and strength, through replicating successful townships such as Bandar Saujana Putra to other parts of Selangor including KITA @ Cybersouth in Dengkil, LBS Alam Perdana in Bandar Puncak Alam and so on. Beyond property development, LBS is also venturing into retail management, hospitality and tourism.
Responsibilities
Requirements
LBS Bina Group Berhad (“LBS”), is a Malaysian public-listed company, and recognized developer with a vision for building and inspiring delightful spaces, is a renowned township developer that has amassed numerous awards through their various developments. By placing people at the heart of their approach, LBS has been building and shaping the nation’s landscape for over 30 years while continuing to meet the market demands for quality and affordable homes. The continued success of LBS is attributed to the leadership of Executive Chairman, Tan Sri Lim Hock San. In recognition of his leadership, Tan Sri Lim was named as the Property Man of the Year by Malaysia Property Award (formerly known as FIABCI Malaysia Property Awards of Distinction or FIABCI Malaysia Awards of Distinction) in 2018, which is the gold standard for developers in the real estate industry. Further recognition received was the “Oscar Award” in the property fraternity. The award was in recognition of Tan Sri Lim’s perseverance and resilience over time within the industry, excellent demonstration of strong leadership, deep industry knowledge and impeccable values of integrity and responsibility. To date, LBS with vast land banks spread across Malaysia, will continue to grow in stature and strength, through replicating successful townships such as Bandar Saujana Putra to other parts of Selangor including KITA @ Cybersouth in Dengkil, LBS Alam Perdana in Bandar Puncak Alam and so on. Beyond property development, LBS is also venturing into retail management, hospitality and tourism.
We are seeking candidates who are resilient, adaptable, critical thinking, problem solving, effective communication and commercial awareness to oversee and manage daily association management services (AMS) operations and event management covering pre-event planning, event execution and post-event management
Job Responsibilities
• Managing and servicing client organisations and stakeholders
• Membership Services and Support - Handling enquiries, requests and invitations, processing membership applications, coordinating membership renewal drive and maintain and update membership database.
• Board, Committee, Subcommittee and Annual General Meetings - coordinating and arranging meetings, preparing Notes of Meeting and follow up on action plans, follow up and collating of meeting attendance and quorum, preparing the meeting slides and meeting documents and preparing Minutes of Meeting and follow up actions.
• Events and Training Courses - plan, coordinate and manage events & training courses; liaising with venue partners, speakers, sponsors, organising committee, catering service; registration and payment; prepare event flyer and post-event & training courses reports
• Publications & Website - managing and posting on website and social media pages; handling of public relations (e.g. managing invitations, drafting of letters/responses/invitations); liaising and coordinating with external parties and producing, coordinating and circulation of newsletters.
• Financial - reconciliation of monthly financial statement with payment and events held and membership renewals, etc.
Job Requirements
• A diploma or degree in any discipline with minimum 5 years of relevant experience, preferably in organising events and secretariat services in a professional / trade organisation
• Pro-active, self-motivated, conscientious, team player and able to work independently
• Good time management. Able to multi-task and deliver assigned tasks with quality and timeliness
• Meticulous and good project management skills. Able to follow through on implementation of plans.
• Good problem-solving skills and service-oriented mindset
• Excellent interpersonal and communication skills, both written and verbal
• Proficient in MS Office applications
• Possess good working knowledge of social media and website design and management
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Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values:
What you will do:
What we are looking for:
What it is in for you:
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As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner. You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work. You will also be required to participate in work groups to drive change in the call centre.
Requirements:
- Bachelor’s Degree with at least 8 years of relevant hands-on operational experience and 2 years of supervisory experience
- Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry
- Prior experience in healthcare industry will be an advantage
- Good project management skills
- Independent, strong team player who can multi-task in a dynamic and fast-paced environment
- Strong communication and interpersonal skills
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Key Highlight:
Key Responsibilities:
Key Requirements:
Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.
Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053
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The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.
You will be responsible for the strategic planning and implementation of CPHRI’s various programmes and support the operations of the centre. You will also support the conceptualisation of research and prepare grant proposals. This includes administering and managing the SingHealth Regional Health System centre grant, external funded grants and research grants awarded to CPHRI.
You will oversee research compliance and data governance as well as prepare papers, reports and other documents to update the funders, SingHealth management and other external stakeholders as required. You will be supervising and coaching junior staff. You will plan, organise and manage events such as scientific symposiums, training workshops and other related activities.
Job Requirements
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We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.
To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.
In this role you will be responsible for:
a. Renewal of road tax and Puspakom inspections
b. Maintenance of service vehicles
c. Repair costs
d. Fuel usage
e. Driver logs
f. Service tools and safety equipment register
a. State of Service c. Customer Issues
b. Supervisors’ issues d. Other issues
E. Health & Safety
The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:
OTHER DUTIES:
The ideal candidate will possess:
Highly Desirable:
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Rentokil Initial (M) Sdn Bhd
No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.
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Do you have a genuine passion for working with children aged 7-11 and creating a safe, fun, and educational environment for them? If so, we have an incredible opportunity for you to join our team as a Senior Student Care Teacher or Assistant Center Manager at our after school care center in Tiong Bahru.
About Us:
Founded in 2018 by ex-school teachers, Canopy Student Care believes in providing a supportive and enriching environment for children to thrive in their after-school hours. With a vibrant community of 50 students, we aim to foster their holistic development by offering engaging activities, nurturing values, and promoting social interactions.
Our Pillars
Job Responsibilities:
As a Senior Student Care Teacher, you will play a crucial role in shaping the experiences of our students. Your responsibilities will include:
We are looking for someone with...
We offer:
If you are passionate about making a positive impact on children's lives and possess the qualities we are looking for, we would love to hear from you.
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Job Responsibilities
Job Requirement
Benefits
#Open to Fresh Graduates
#Establised Company
#Friendly Environment
#Female Environment
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Overview*
The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.
Job Responsibilities*
You will be responsible for the following:
Requirements*
If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
*Only Singapore Citizens and Singapore Permanent Residents may apply.
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You will be assisting the Programme Director (Head of SingHealth Duke-NUS Lung Centre) and work closely with the Smoking Cessation champions and relevant stakeholders to facilitate and support the Centre’s projects and activities under the Smoking Cessation Programme. You will be involved in the development of business plans, promoting of the programme, budgeting, as well as resource planning and coordinating with internal and external stakeholders on project funding, compliance, and administration matters. You will also engage relevant industry partners to garner support for the development of new initiatives for the programme.
You will be responsible for managing and overseeing the day-to-day operations and administrative functions of SingHealth Duke-NUS Lung Centre. You will supervise and coach junior staff. You will also participate in tasks and activities which supports the goals of the programme and department.
Requirements
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As the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process improvements within the contact centre.
B. JOB SCOPE/ KEY RESPONSIBILITIES
1. Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional customer service.
2. Conduct regular coaching and training sessions to enhance the team's skills and knowledge.
3. Monitor key performance indicators (KPIs) and implement corrective actions to ensure targets are met or exceeded.
4. Develop and implement effective contact centre strategies to improve operational efficiency.
5. Analyse customer feedback and develop initiatives to continuously improve service quality and implement best practices to enhance the overall customer experience.
6. Be responsible for managing the contact centre’s overall cost and ensuring its financial viability (before allocation of HQ cost).
7. Leverage technology solutions for enhancing contact centre operations.
8. Provide regular updates on contact centre’s performance and utilize data-driven insights to make informed decisions and drive continuous improvement.
9. Identify and assess any business and operational risk pertaining to contact centre constantly and develop internal controls to prevent, detect or mitigate them.
10. Ensure contact centre meet all operational and audit requirements of its funders and customers and follow up with rectifications of non-compliances where necessary.
11. Any other work-related other duties and responsibilities that may be assigned by the management from time to time.
C. JOB HOLDER’S REQUIREMENT
• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in contact centre management with a minimum of 8 years in a leadership role.
• Strong ability to budget and perform financial analysis.
• Strong knowledge of call centre technology, performance evaluation techniques and customer service metrics.
• Strong problem-solving ability and analytical skill.
• Self-starter and resourceful.
• Excellent multitasking, time management, and leadership skills.
• Passionate in working with person with disabilities (PwDs)
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