Total 1 sales support specialist job vacancies in penang

The role of Customer Success Specialist is to fulfill sales support and customer service to event and digital media clients, from point of sale to event date and rebook, customer service and co-ordination of sold programs. The Customer Success Specialist is responsible for accurate delivery of sold programs, reporting, and asset coordination. If you are someone that loves creating an amazing experience for clients, this is the role for you!

Key Responsibilities:

• Responsible for the fulfilment of client services/sponsorship programs at live and virtual events according to their contracts
• Maintains accurate tracking of deliverables​
• Responsible for onsite management of the rebooking process​
• Acts as main point of contact for client from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders.
• Works with event support teams (Content, Marketing, Event Operations and Registration) to ensure all elements of the client’s package is fulfilled as promised.
• Partners with Event Operations and the Informa Engage team to ensure the client has all their needs fulfilled, aiming to delight our customers with excellent ‘white glove’ service
• Partners with Sales teams and Operations to plan and run the rebook program at the event
• Is responsible for timely and accurate distribution of incoming leads