Total 982 sales support specialist job vacancies in Health / Beauty / Fitness category in The United States of America

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Major duties of this position include but are not limited to:

• Applies analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature related to HPE.
• Analyzes the issues in the assignment, then selects and applies accepted analytical techniques towards the resolution of procedural problems affecting the efficiency, effectiveness, or productivity of HPEO.
• Performs evaluative studies that involve measurement of current work output, group productivity and accomplishments, or identification of current resource needs for the HPEO.
• Prepares data and information for executive-level briefings, decision or white papers, reports and other documents used for official reporting, communications or publication by the facility or OAA; manages and maintains electronic files in accordance with Records Control Schedule and Federal Information Security Management Act requirements.
• Provides complex coordination across clinical and administrative service lines at both facility and Veterans Services Integrated Network (VISN) levels for process improvements to the on and off boarding processes of HPTs.
• Reviews and verifies HPT applications and qualifications against OAA criteria before processing with human resources (HR), IT, personnel security, Talent Management System (TMS) administrators, clinical service lines, and academic affiliates to ensure HPTs are properly vetted and appointed before starting VA clinical rotations and performing patient care.
• Knowledgeable of health care delivery systems is required to advise management's administration of HPE programs to include medical, dental, associated health, nursing, and advanced fellowships.
• Establishes and maintains collegial working relationships with key academic, accreditation organizations, such as university and college academia and administrative staff, civilian medical facilities key personnel, other federal and state government agencies, and professional societies.
• Advises HPE management and OAA's informed decision-making processes with the research, collection, compilation, analysis, presentation, and management of data and HPE program information.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 7:30am-4:00pm
Position Description/PD#: Health System Specialist/PD99460S and PD99461S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Starting at $57,118 Per Year (GS 9-11)

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Togus Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Available
Telework: Not authorized.
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/PDF01391Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Notifications:

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 01/31/2024. The initial cut-off date for referral of eligible applications will be on or about October 24, 2023, with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• These are AFGE Bargaining Unit position.
• This position is covered by a special rate.
• The incumbent may be required to travel to other VA campuses and CBOCs as needed for coverage.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
• Veterans' preference does not apply for other current permanent Federal agency employees.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• The incumbent may be required to travel to other VA campuses and CBOCs.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $46,170 Per Year (GS 6)

This is an OPEN CONTINUOUS ANNOUNCEMENT. Applications will be accepted on an ongoing basis and will remain on file through December 31, 2023. Eligible applicants will be referred each month as vacancies occur on an as-needed basis until positions are filled.

The clinical pharmacy specialist (CPS) functions at the highest level of clinical practice, and works independently under their scope of practice as defined by the individual medical center to directly care for patients in the inpatient or outpatient mental health setting. The primary function of a CPS is to assure the safe and appropriate use of medications, and be an advocate of rational drug therapy through the following: evaluation of the appropriateness of drug therapy based on patient specific factors; individualization of drug therapy; evaluation, dispensing and providing medications, and drug information. The incumbent is responsible for analyzing real and potential drug-related medical problems and implementing corrective action to ensure that patients receive optimal drug therapy. The CPS also applies standards relating to all aspects of distribution and control of scheduled and non-scheduled drugs. A CPS plays a defined role in budgetary execution and serves as a mid-level provider who functions to initiate, modify or discontinue medication therapy and as a consultant for intensive medication therapy management services. The CPS is a licensed professional with knowledge and proficiency in pharmacy practice including pharmaceutics, pharmacokinetics, pharmacodynamics and pharmacotherapeutics.

Major job duties include:

• Provides pharmaceutical services to focus on therapeutic drug monitoring. Analyzes medication regimens to ensure the most effective, least toxic, and most economical treatment plan.
• Understands and applies the pharmacokinetic and pharmacodynamic differences in various populations.
• Evaluates a wide variety of patients in assigned patient care areas. Designs, recommends, and implements pharmacotherapeutic regimens and corresponding monitoring plans.
• Participates in quality assurance and medication use evaluation programs, and serves as a representative of the Pharmacy Service on assigned committees and subcommittees.
• Participates and contributes to educational programs (i.e. providing in-services/staff education, serves as a preceptor for pharmacy residents and students) ??????
• Participates and contributes to clinical research activities

Work Schedule: Full-Time, M-F 8am-4:30pm
Telework: Available, Ad-Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Authorized
Financial Disclosure Report: Not required

Starting at $136,965 Per Year (GS 13)

Clinical Pharmacy Services:
-Serves as a pharmacist with advanced scope of practice within the ambulatory care through provision of patient care during new patient & follow up visits for chronic disease states.
-Reviews patient pain medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, & therapeutic outcomes.
Communicates findings with prescribers & provides appropriate alternatives to current treatment plans.
-Documents & ensure completion of clinical interventions, encounters, alerts & consults in CPRS in a timely & professional manner.
-Obtains medication histories from patients & summarizes significant findings in the medical record and/or to the provider.
-Works with other Primary Care/Mental Health/Pain Team Staff & assists in providing education & medication management to patients in both individual & group settings.
-Performs medication use evaluations on behalf of national, VISN & local medical center initiatives, for assigned patients.
-Orders, performs, reviews & analyzes appropriate laboratory tests & other diagnostic studies necessary to monitor & support the patient's drug therapy.
-Monitors for & reports drug errors, adverse drug reactions, allergies, & patient compliance issues.
-Reviews & evaluates requests for non-formulary & restricted drugs for appropriateness & compliance with established criteria where applicable.
-Promotes & monitors compliance for established drug therapy policies.
-Works with providers to ensure compliance with national, VISN, & local initiatives.
-As required, the Pain CPP will provide tale-medicine assessments & treatment.
-Refers patients to another appropriate clinic and/or provider.
-Educates patients on their drug therapy with respect to compliance & proper administration, signs of toxicity, adverse effects, & interactions with other medications, inquiries about side effects & refill history, evaluates patient's ability to understand instructions, provides verbal & written instructions to promote patient medication adherence, documents all elements of patient consultation.
-Participates in Professional Peer Evaluation.
-Recognizes suicide risk factors & understands facility policies regarding suicide prevention, support systems, & referral resources.

Education/Teaching/Training
-Directly involved in the training or support of pharmacy students, pharmacy residents, medical students, psychology interns, fellows & other graduate or post-graduate trainees.
-Responsible for the self-development, mandatory training, & education necessary to maintain licensure, stay current with the practice of pharmacy & Joint Commission & OIG standards, & meet facility training requirements.
-Provides leadership, guidance, & consultation to staff thorough the Medical Center & associated Community Based Outpatient Clinics.

Outpatient Pharmacy Support
-Counsels patients appropriately regarding their medication & documents this in the notes section of CPRS.
-Serves as an authority on drug usage, interactions, over-dosages, & compliance to medical staff, nursing staff, technicians, & students.
-Verifies electronic orders entered by the physician for accuracy while performing a prospective drug utilization evaluation considering drug-drug interactions, drug-allergy contraindications, drug-disease interactions, & dosage form.
-Evaluates & utilizes professional judgment when determining service connection status, applicability of Agent Orange or combat veteran status, & co-pay status of outpatient prescriptions & resets incorrectly marked prescriptions.
-Document information into VA Adverse Drug Event Reporting System (VA ADERS) & follows up as appropriate on unique cases.

Program Evaluation
Assists in quality improvement & research initiatives. Participates in medical center & service process assessment & action teams & continually seeks to improve services.

Other Significant Responsibilities
Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces as appointed or assigned.

Work Schedule: Monday-Friday 7:30-4:00
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 52500-O
Relocation/Recruitment Incentives: Recruitment incentive authorized for OAA students.
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $98,496 Per Year (GS 13)

The Advanced Medical Support Assistant assists all VISN 21 facilities by managing complex scheduling actions and by ensuring compliance to Office of Veterans Access to Care scheduling directives and practices. The position is required to exercise organizational skills, problem-solving ability, and content expertise in the various scheduling programs and best practices. The A/MSA communicates effectively with field staff and VISN Clinical Resource Hub (CRH) leadership on a variety of administrative priorities related to scheduling, order processing and consult management. The position requires travel for purposes including, but not limited to: VISN and facility leadership training, implementation of CRH services at Clinical Resource Hub Spoke sites and others, as assigned. The A/MSA processes orders from the Medical and Nursing staff, which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. The position requires advanced knowledge of human anatomy, medical terminology, and legal requirements of the medical record. The ability to have clear and concise judgement, discretion, customer service, deal with a diverse population, and a high degree of tact and negotiating ability, is required daily to carry out the functions of the position. The Advanced Medical Support Assistant will travel up to 10% of the time, to provide training to Clinical Resource Hub spoke sites throughout VISN 21.Duties Include, but are not limited to:

• Develop and refine scheduling processes and training for the CRH Hub. Train spoke site clerical staff in CRH scheduling practices.
• Serve as a subject matter expert regarding CRH scheduling set up and practices.
• Arrange/schedule appointments for patients with a variety of telehealth clinics, services and consultants, coordinates appointments.
• Monitor the clinic consultations in accordance with the VHA National Scheduling Directive guidelines.
• Monitor the Electronic Wait List (EWL) which requires entry, deletion and scrubbing the lists daily. Oversight of outpatient appointments for areas of responsibility.
• Work in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
• Orient new medical staff and all medical/nursing students to such things as the location of the patient files, as well as formatting of CPRS, VISTA, and Visual Aid. Orient staff relative to administrative rules, regulations, procedures and policies in the capacity of a Medical Support Assistant and the CRH program.
• Facilitate communication between providers and patients, serve as the point of contact for incoming provider calls from patients, spoke sites, and others, communicating tactfully and effectively both orally and in writing if needed.
• May frequently receive unclear inquiries from patients and/or spoke sites concerning a variety of medical, personnel and administrative matters; determine nature of inquiry and independently respond to all administrative questions.6. Retrieve and input pertinent data into VISTA and CPRS programs, maneuver and retrieve medical documentation from the VISTA Capture/Display Program, is knowledgeable with Remote Data, and is able to retrieve appropriate data requested.
• Participate in team huddles and team meetings to manage and plan patient care; this requires working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting).
• AMSA's may be required to perform document scanning daily, this requiring the knowledge of which pertinent information is required to be scanned into the patient's medical record and doing so in a timely manner.
• AMSA's may be required to help with VISN and National reports in retrieving and extracting data needed for monthly and/or quarterly reporting
• Coordinate with the patient care team to review the clinic utilization by using various reports, ensuring that the clinic set-up is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.

Work Schedule: Full-Time, Monday through Friday 8:00am to 4:30pm PST
Virtual: This is a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 6)

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, Scheduling Directives, and Medical Center Policies.

Duties at this level include, but are not limited to:

• Assures coverage of all areas of responsibility
• Coordinates the daily work schedules of the Medical Support Assistants.
• Ensures orders are protocol, correct patient preps are utilized, and patients are properly scheduled.
• Adjusts workload assignments based on staffing levels and frequent rounding.
• Assists with scheduling objectives to maintain compliance with access to care.
• Updates & verifies demographic information, schedules appointments, collects insurance information, administratively manages requests, and notifies the patient of their scheduled appointment.
• Conducts ongoing review to ensure quality of work.
• Ensures compliance with applicable policies and procedures in scheduling directives, patient information collection management, insurance captures, pre-registration and open encounter management.
• Ensures accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits.
• Assists all Imaging Medical Support Assistants with questions regarding Scheduling Directives, Business Rules, and Local Procedures.
• Extracts & analyzes data to provide timely delivery of management reports and action required for all Program metrics that support the performance measures of senior management.
• Receives instruction regarding short- and long-term objectives from the Supervisory MSA or designee; Independently carries out this instructions in accordance with established procedures.
• Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, etc.).
• Provides guidance to staff members to include changes in policies and procedures.
• Distributes and balances workload.
• Creates and maintains employee schedules.
• Orients and provides on-the job training for new and current employees.
• Ensures all training requirements are met.
• Acts as a liaison between AMSA/MSAs and staff to any conflicts.
• Monitors and assign work to AMSA/MSAs.

Work Schedule: Monday-Friday 8:00am to 4:30pm. Subject to change to meet service needs. Subject to change with management discretion to accommodate the needs of the VA Mission.

Financial Disclosure Report: Not required

Starting at $50,900 Per Year (GS 7)

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws


Major Duties: Clinical Practice
1) Practices as the Clinical Pharmacy Specialist for the assigned PACT at the main DC facility or Community Based Outpatient Clinic (CBOC). The Clinical Pharmacy
Specialist supervises all pharmacotherapy provided by team providers to ensure that National Treatment Guidelines are being followed in addition to adherence to National Formulary and local policy. The Clinical Pharmacy Specialist will independently manage unstable pharmacotherapy patients in his/her pharmacotherapy clinics, improving the clinic system efficiency and quality.
2) Utilizes the highest level of clinical privileges for Clinical Pharmacy Specialists to manage assigned patients.
3) Interfaces with providers, including physicians, PAs, ARNPs in the design of the veteran's treatment regimen to achieve optimization of rational and cost-effective drug therapy.
4) Serves as an authoritative information source on drugs and their utilization in therapy, with special emphasis on medications used in treatment of the assigned patients.
5) Evaluates the drug literature by analysis of experimental design and methodology, in order to compare and contract therapeutic regimens and roles for new drugs, with a special emphasis in medications used in referred patients.
6) From a verbal or written patient presentation of signs, symptoms, laboratory tests and diagnoses, recognizes and lists important medical problems, disease states, symptoms or abnormal laboratory values that may necessitate altering the therapeutic regimen or which may be induced by drug therapy.
7) Establishes and expands the patient data base through interpreting the drug history, medical history, physical examination and ongoing patient specific monitoring of therapy, with documentation in the formal patient medical record.
8) Designs a therapeutic regimen or plan, based on patient-specific information that includes establishing a therapeutic endpoint, electing an
appropriate drug and related therapy, and establishing an appropriate dosage regimen.
9) Monitors and assesses therapeutic and adverse effects of drug therapy (including drug interactions) through selection and evaluation of physical and laboratory parameters.
10) Under appropriate supervision by a physician and with approved clinical privileges assumes authority to direct therapy, order lab tests as indicated for appropriate patient monitoring.
11) Provides consultation on selection of appropriate therapeutic regimens as a follow-up of non-therapeutic drug concentrations obtained from
ambulatory care and inpatients.
12) Provides highly specialized education and training support to other professional services in the broad area of advanced pharmacotherapy,
with special emphasis on Pharmacotherapy.
13) Works to develop, upgrade, and disseminate acceptable criteria for use of formulary and nonformulary medications and other high cost items directed at employing cost effectiveness without compromising the quality of patient care.
14) Provides physicians and other providers a focal resource for discussion of medical problems requiring a pharmaceutical intervention.
15) Interviews each patient conducting a medication history and formulating a pharmaceutical care plan.
16) Identifies all drug-induced problems that may be affecting the patient or contributing to a need for hospitalization. This would include drug side effects, allergic reactions, toxicities, improper dosage regimens, noncompliance, etc.

Work Schedule: Mon-Friday 0800AM-0430PM
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 00000
PCS Appraised Value Offer (AVO):
Financial Disclosure Report: Not required

Starting at $159,462 Per Year (GS 13)

Duties for this position include but are not limited to:

• Develops, interprets, applies, and integrates objective criteria and acceptable standards for use in monitoring activities. Identifies problem and/or opportunities to improve performance through such avenues as informal meetings, statistical data, occurrence screens, incident reporting, procedure case review, etc. Incumbent coordinates a quality assurance program for areas under his/her purview by data collection, data management, monitoring, tracking, analyzing and interpreting data for the purpose of detecting occurrences or patterns which may negatively affect section performance
• Duties of the telecommunications unit consist of operating a telephone console with Federal Telecommunications system Trunks and Emergency Speed Dial lines. Duties consist of day to day leadership of supervision of Supervisory Medical Support Assistants and Telephone Operator Supervisors.
• Develops the need for and maintains an awareness of available resources, and makes recommendations to Medical Center management regarding needs, distribution or redistribution of these resources.
• Conducts special projects to research and compile data from VSSC Data Warehouse and VistA applications to develop reports and/or training presentations
• Incumbent is responsible for evaluation, planning, direction and management of all Centralized Scheduling Unit functions at the CMCVAMC, direct authority over approximately 37 FTEE, to include: 3.0 Supervisory Medical Support Assistants GS-679-08; 2.0 Supervisory Medical Support Assistants GS-679-07; 31.0 Advanced Medical Support Assistant GS- 679-06 and 1.0 telecommunications Supervisor GS-0392-06.

Work Schedule: Monday-Friday 08:00am- 04:30pm
Travel: Less then 25% to attend community outreach events
Telework: Authorized at service line discretion
Virtual: This is not a virtual position.
Position Description/PD#: Medical Admin Specialist/PD03930A
Financial Disclosure Report: Not required

Starting at $62,667 Per Year (GS 9)