Total 7 Manager quality assurance job vacancies in Education / Training category in The United States of America

To apply, you mus t be able to meet the requirements outlined in the job description and person specification.

Yorkshire Ambulance Service currently has a vacancy for the position of HART Training and Assurance Manager. The base station for this post will be Leeds, with the successful candidate required to travel between sites throughout Yorkshire and nationally.

The post holder will also be required to attend incidents undertaking the role of National Inter agency Liaison Officer (NILO) by participating in an on-call rota.



The post holder will lead in development and delivery of the training and exercising of the Hazardous Area Response Team in order to maintain compliance against National Operating Standards. The post holder will report directly to the HART and Special Operations Area Manager in ensuring the delivery of specialist response capabilities as part of the Trust’s requirement to maintain approved levels of operational readiness and compliance. These will be in accordance with the Civil Contingencies Act 2004, and the NHS’ Emergency Preparedness Resilience Response (EPRR) Core Standards and the NARU Service Specification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



To apply, you mus t be able to meet the requirements outlined in the job description and person specification.


This advert closes on Sunday 28 Apr 2024

Job Summary:
The Learning Operations and Quality Manager SE Asia will serve as a liaison between Disney Cruise Line and our vendors in APAC region, responsible for training, development and quality assurance. They will consult with client areas to understand and analyze performance and provide recommendations. They will collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions. In addition, they will partner with Disney Cruise Line Leadership to develop and maintain the quality assurance standards that align with operational goals. They will facilitate training programs in domestic/international locations for all a variety of audiences at all levels of the organization, providing performance feedback as needed. The Learning Operations and Quality Manager SE Asia based on client area, will arrange training sessions, create/maintain training calendars, manage the training scheduling process and support the administrative and logistical aspects of training delivery and implementation.

Responsibilities:

• Manage client relationships, consult and provide performance recommendations and be a key decision-maker onsite at worldwide training locations, ensuring all decisions are in the best interest of the Business, Learner and Cast.
  Support and partner with vendors as needed in establishing and maintaining quality assurance practices within the operation.
  Ensure consistency and monitoring is applied in accordance with established operational goals.
  Maintain significant knowledge of all product offerings, procedures and policies.
  Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals.
  Apply solid instructional design skills and effectively use learning principles and creativity to assist with design and development projects, as needed, that transfer knowledge and engage participants in the learning process.
  Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.
  Facilitate training programs in domestic/international locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.
  Analyze learner performance, coach and provide feedback throughout the training process.
  Execute the administrative and logistical aspects of training delivery/implementation including but not limited to port training schedules, support materials and supply preparation.
  Maintain a high-level of knowledge of human performance improvement.
  Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Business, Learner and Cast are considered in all decisions made.
  Provide clear, concise and consistent communication and act as an advocate to champion change.
  Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.
  Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas.
  Leverage multiple software applications to effectively and efficiently design learning solutions.
  Adapt quickly to leadership direction and feedback.
  Handle sensitive and confidential information with the highest level of integrity.
  Frequent travel to international and domestic locations.
  Perform other duties as assigned.
  

Basic Qualifications:

• Proven learning and development consulting experience with clients.
  Proven knowledge and experience of human performance improvement and learning and development methodologies.
  Demonstrated ability to lead projects, meet corresponding deadlines, handle multiple priorities, and perform job responsibilities autonomously in a fast-paced environment.
  Demonstrated process-centric thinking, strong organizational and time management skills, attention to detail, and eye for process improvement opportunities.
  Proven ability to conduct effective needs analysis, identify gaps and provide recommendations as needed Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer-based training, facilitator-led training, blended learning, self-study, and job aids.
  Clearly and effectively communicate key information to partners at all levels of the organization.
  Proven ability to analyze performance, coach and provide feedback.
  Strong background in training delivery, implementation and logistics.
  Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities.
  Highly motivated, self-starter, with the ability to work independently, adapt to change, and take independent actions to hold self accountable to meet or exceed client expectations.
  Ability to thrive in a dynamic, ever-changing environment and maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.
  Strong partnering, influencing and relationship-building skills.
  Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.
  Ability to learn and maintain knowledge of supported client areas.
  Computer proficiency and ability to work in multiple software applications including eLearning authoring tools and a Learning Content Repository (LCR).
  Ability to execute strategy, with proven experience tactically implementing new initiatives.
  Ability to brainstorm and effectively share thoughtful opinions that take a learning experience from good to great.
  Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.
  Proven leadership experience.
  BA/BS or equivalent work experience in Human Resources Management, Instructional Design & Curriculum Development, Performance Consulting, Training and Curriculum Development, Facilitation or related field.

Preferred Qualifications:

• Working knowledge of the cruise, hospitality, contact centers industries or related fields.
  Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory, or curriculum development desired.
  Bilingual, Multilingual.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

MidPlaza Holding is seeking a Training & Quality Manager to join one of our Hospitality business, located in Karawang. As a Training & Quality Manager, you will be responsible for designing, implementing, and managing training programs to enhance the skills and knowledge of our employees. You will also be responsible for ensuring quality standards are met and maintained across the organization.

Responsibilities:

• Design and implement training programs and initiatives to meet the needs of employees and the organization.
• Develop training materials, manuals, and resources.
• Facilitate training sessions and workshops for employees at all levels.
• Conduct training needs assessments and identify skill gaps.
• Establish and maintain training records and documentation.
• Review and evaluate training effectiveness and make necessary adjustments.
• Develop and monitor quality assurance processes and procedures.
• Ensure quality standards are met and maintained across departments.
• Identify areas for improvement and provide recommendations.

• Bachelor's degree in Human Resources or related field.
• Minimum 5 years of experience in training and quality management roles.
• Strong understanding of training methodologies and best practices.
• Experience in developing and delivering training programs.
• Excellent communication and facilitation skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Proficiency in MS Office and training software.
• Certification in training or quality management is a plus.
• Willing to be placed in Karawang.

The Training & Quality Manager will be responsible for overseeing the daily training and quality management operations aimed at achieving business objectives.

This encompasses, but is not restricted to, developing & executing the project’s quality assurance strategy, implementing the end-to-end training and development roadmap, and identifying opportunities for continuous improvement initiatives, ensuring the realization of benefits, and maintaining effective communication with clients, Player Engagement leadership and stakeholders.

Training Responsibilities

• Design and develop comprehensive training programs (PST to Nesting) for new and existing employees, ensuring alignment with organizational goals.
• Oversee training sessions covering diverse topics such as product knowledge, customer service skills, and company policies.
• Identify performance opportunities and strengths among team members.
• Develop individualized training plans to enhance the skills and capabilities of each staff member.
• Produce a variety of training materials, including manuals, presentations, and multimedia content.
• Implement continuous improvement initiatives in training programs based on feedback, evaluations, and industry best practices.
• Work closely with the Operations team to ensure that training programs align with operational goals and client requirements.
• Implement systems for evaluating the effectiveness of training programs and gather feedback from participants.

Quality Management Responsibilities:

• Develop and implement a quality monitoring program to assess the performance of Player Engagement agents.
• Ensure that agents adhere to organizational policies, industry regulations, and client-specific requirements.
• Conduct root cause analysis on quality issues, identifying underlying problems and implementing corrective actions.
• Conduct calibration sessions to ensure consistency in quality evaluations among different evaluators.
• Define and track key performance indicators (KPIs) related to quality, providing regular reports to management.
• Work closely with clients to understand and meet their quality expectations, address concerns, and implement improvement initiatives.
• Implement continuous improvement initiatives based on quality metrics, client feedback, and industry best practices.
• Analyze data related to quality performance and prepare reports for management and clients.
• Emphasize a customer-centric approach to quality, ensuring that service delivery meets or exceeds customer expectations.

Collaboration with Global Support Teams:

• Collaborate with other departments, such as Talent Acquisition, Global L&D and Global QC, to address cross-functional concerns issues

Technical Skills:

• Written & Spoken Communication Skills (Advanced)
• Training Needs Analysis (Advanced)
• Training Design & Development (Advanced)
• Training Evaluation (Advanced)
• Program Management (Advanced to Strategic)
• Instructional Design (Intermediate)
• Learning Management Systems (Intermediate)
• Knowledge Management (Intermediate)
• Quality Monitoring and Evaluation (Advanced)
• Quality Management Tools & Systems (Intermediate to Advanced)
• Data Analytics (Intermediate to Advanced)
• Presentation Skills (Advanced)
• Root Cause Analysis (Advanced)
• MS Office and/or Google Suite (Intermediate to Advanced)
• Excel and/or Google Sheets (Intermediate to Advanced)

Behavioral Skills:

• Coaching & mentoring (Advanced)
• Stakeholder Management (Advanced)
• Team Building & collaboration (Advanced)
• Creativity & Design Thinking (Intermediate to Advanced)
• Performance Management (Advanced)
• Change Management (Intermediate)
• Sense of Urgency & Ownership (Advanced)

Work Experience:

• At least 3 years of experience in Training & Quality Management, preferably in a shared service or BPO organization.
• Strong grasp of the ADDIE model or similar ISD and/or training methodology
• Demonstrated ability to build relationships and effectively connect with stakeholders.
• Experience coaching & mentoring new team members.
• Proven track record of Training and Quality Program Management for programs with over 200 team members.
• Proven ability to solve program level learning challenges.

Educational Background:

• Bachelor's Degree in Business Administration, Organizational Development, Human Resources, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience
• Six Sigma, COPC, CLDP, ISD and/or Coaching certification is an advantage

• Hybrid work setup
• Non-taxable Allowances
• Paid Time Offs
• Annual Corporate Bonus
• HMO and Life Insurance

Role Information: EN

Studio: KWM

Area of Work: Player Engagement

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

£50,877 - £56,178
35 hours per week
Permanent
Our office is based in Dundee, however working location is flexible

Who we are

We are the independent regulator for the social work, social care and children and young people workforce in Scotland. Our work means the people of Scotland can count on these services being provided by a trusted, skilled, confident and valued workforce.

We protect the public by registering this workforce, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct, we can investigate and take action.

About the role

Due to the resignation of the substantive post holder, we are recruiting to a permanent Learning and Development Manager post within the Workforce, Education and Standards Directorate. As a Learning and Development Manager you will carry out a diverse range of duties. This adds to the challenge of the role but also makes the job interesting and varied. We are looking for an exceptional individual who thrives on challenge, is versatile, and can adapt their working style to accommodate the need to change direction and move into a wide range of work areas swiftly but effectively.

You will be responsible for managing and leading the Education and Quality Assurance team and will lead and manage projects that contribute to our strategic plan.

You will provide leadership and management oversight for the team’s core business, which includes the ongoing approval and quality assurance of SSSC regulated education and training. You will also lead and contribute to, and support your team members to lead and contribute to, current project work supporting newly qualified social workers and mental health officers, amongst others.

What you need to succeed

You should:

have significant current or recent experience of working in or with the social service sector
hold a recognised degree level or equivalent qualification in a relevant professional field, preferably social work given the nature of the team’s core business
understand policy and legislative developments in Scotland and how they impact the social service workforce
have extensive experience in learning and workforce development across social work, childhood practice and specialist areas such as Mental Health Officer and Practice Learning
have a critical understanding of the wide range of operational demands and workforce development needs of social service workers and employers
understand workforce development and workforce planning
have demonstrable experience of identifying learning needs and designing, developing, delivering and evaluating learning activity
have experience of managing budgets
have excellent oral and written communication
have demonstrable project management skills.
Why work for us

We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service).

You can find out more about the benefits of working here on our website.

Our office is in Dundee and we have an agile working policy. We encourage remote working and support a less office-based format. We are happy to discuss individual arrangements and consider agile working, depending on job requirements (such as being in the office for training events and meetings etc).

How to apply

You’ll find more information in the job profile and person specification.

Find more information about us here on our website and on facebook.com/thesssc, Twitter @SSSCNews, Instagram @SSSCNews and LinkedIn @Scottish Social Services Council.

For an informal chat about the role, please contact Lisa Greenan, Acting Head of Education and Standards on lisa.greenan@sssc.uk.com to arrange a time.

To apply, please complete the online application form by 8.00am on Monday 9 October 2023. We expect to hold interviews on 23 and 24 October 2023.

Proud member of the Disability Confident employer scheme

Job Advert

About the Role

The Faculty of Humanities and Social Sciences is inviting applications for an 18-month secondment opportunity for the role of Faculty Education and Quality Manager.

The postholder will act as the Faculty oversight for developing and managing all aspects of student education services provided to our student body. They will play a leading role in the development and delivery of the Faculty’s student experience strategy and support its implementation within the Faculty of Humanities and Social Sciences.

The post-holder will work closely with colleagues in our nine Schools to ensure our processes and delivery meet the needs of our students. The post-holder will support the Head of Faculty Education and Student Experience, to develop mechanisms to support our Schools in the following key areas: Degree Apprenticeships, Assessment, Quality Assurance, Student support, Employability.

This is a strategic and enabling role and the postholder will be expected to act on their own initiative, developing strong working relationships with colleagues across the Faculty and the university, analysing data and making recommendations. The postholder will perform a range of activities and duties whilst exercising initiative and judgement in determining work priorities and scheduling tasks appropriately to meet deadlines.

About You
The successful candidate will have a good Honours degree, demonstrable experience of student administration and be quantitatively literate, with the ability to interrogate and interpret complex data from multiple sources to compile accessible, informative management information. A good understanding of academic teaching in higher education, and knowledge and experience of the various stages of the student cycle are essential. Experience of project/change management is desirable.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is a full-time and a fixed term appointment with an immediate start date. The starting salary will be Grade 6 in the range of £52,549 - £53,994 per annum pro-rata, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Roussel De Carvalho (r.decarvalho@qmul.ac.uk).

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 19th September 2023.

Interviews will be held shortly after.

Valuing Diversity & Committed to Equality