Job Responsibility:
• Deal directly with customer either by telephone, email or face to face.
• Respond promptly to customer inquiries
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries
• Process orders, forms and applications.
• Organize workflow to meet customer timeframes.
• Direct requests and resolved issued to the designated resume.
• Manage customer account.
• Maintains contact center database by entering information into system.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complains with detail and action taken.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of customer service process.
• Performs other related duties and when directed by superior.
• Performs any other related duties as and when directed by superior.
Job Requirement:
- Candidate should possess a Primary / Secondary School or equivalent in All Services Field
- Preferably at least 2 years of related working experience.
- Preferably specializing in Customer Service or equivalent.
- Good communication skills in English, Malay language for both spoken and written
- 1 undefined positions available