About the company
This job ad is the universes way of telling you that youre currently in the wrong job. Call it Meerkarma!
Compare the Market, yep, the one with the Meerkats, is a high-growth FinTech company on a transformational journey to deliver the very best home loan, energy, insurance, and health price comparison experience in Australia. Okay, in the world!
We are all about Integrity, Growth, Excellent Customer Service, and being Peerless - without compromise; all of which are critical to delivering on our purpose of making a difference in the lives of Australians by simplifying the process of making sound financial decisions.
About the role:
Are you ready to take the next step in your career journey? We at Compare the Market are seeking a standout Head of Customer Communications to join our vibrant Marketing team. Located in our office in Toowong, you'll ... Click here to view more detail / apply for Head of Customer Communications

We are seeking a highly skilled and experienced Director of Marketing Communications to lead our team in developing and executing marketing communication strategies for our aerospace products and services. The Director of Marketing Communications will play a critical role in crafting compelling narratives, messaging, and content to effectively promote our Company, engage our target audience, and drive business growth.

Key Responsibilities:

• Develop and implement comprehensive marketing communication strategies to promote our aerospace products and services, aligning with business objectives and target audience preferences.
• Craft compelling narratives, messaging, and content for various marketing channels and platforms, including digital, print, social media, events, and presentations.
• Collaborate closely with cross-functional teams, including product development, sales, marketing, and operations to gather insights, identify key value propositions, and create differentiated marketing campaigns.
• Lead the creation and production of marketing collateral, including brochures, case studies, white papers, videos, and presentations, ensuring alignment with brand guidelines and quality standards.
• Manage the planning, execution, and measurement of marketing communication initiatives, tracking key performance indicators (KPIs) and optimizing strategies for maximum impact and ROI.
• Stay informed about industry trends, market dynamics, and competitive landscape, leveraging insights to refine marketing communication strategies and tactics.
• Provide guidance, mentorship, and support to team members, fostering a culture of creativity, collaboration, and continuous improvement.
• Lead and manage a team of technical editors, providing coaching, mentorship, and performance feedback.
• Develop and implement editorial style guides and procedures for technical publications.
• Edit and proofread complex technical documents, including manuals, reports, proposals, data sheets, and marketing materials, for accuracy, clarity, consistency, and technical correctness.
• Ensure adherence to industry standards, regulatory requirements, and company style guides.
• Work closely with relevant department in-charge to understand technical concepts and ensure the accuracy and completeness of documentation.

Qualifications:

• Bachelor’s degree in Communications, Business, Technical Writing, Aerospace Engineering, or a related field; advanced degree preferred.
• Minimum of 10 years of experience in technical writing, marketing communications, or related roles, with a focus on aerospace or technical industries.
• Deep understanding of aerospace terminology, concepts, and industry standards, with the ability to translate complex technical information into clear and accessible content.
• Proven track record of developing and executing successful marketing communication strategies and campaigns, driving brand awareness, engagement, and lead generation.
• Strong storytelling and content creation skills, with the ability to craft compelling narratives and messages for different audiences and channels.
• Experience with a wide range of marketing communication tactics and tools, including digital marketing, content marketing, social media, and event marketing.
• Strong analytical skills, with the ability to interpret data, track KPIs, and measure the effectiveness of marketing communication initiatives.
• Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Passion for innovation, technology, and aerospace industry trends.
• Able to write and communicate fluently in both English and Chinese (Mandarin) as this position needs to collaborate closely with the stakeholders in Singapore and China.

This is a remote role based from home with travel across England and Scotland required, including overnight stays. Please note that this advert may close early should sufficient applications be received, so early application is advised. At WithYou we are looking for a Head of Internal Communications to join our organisation. This is a full time, fixed term maternity cover position until August 2025. If you are looking to join a forward thinking, values-driven charity and have the passion and expertise to progress our internal communications offering, we'd love to hear from you. In this role you will lead WithYou's internal communications and engagement strategy so our people understand and can contribute to our strategy and direction. This is a remote role based from home with travel across England and Scotland required, including overnight stays. This is a full time, fixed term maternity cover position until August 2025. The salary for this role is £56,000 - £68,675 per annum. Join us in our mission to be there for adults and young people experiencing challenges with drugs, alcohol and their mental health. Together, we can enable people to overcome drug, alcohol and mental health challenges and reclaim wellbeing - if you think this could be the career for you, take the first step and apply now to join our amazing team. Benefits Competitive salary 30 days annual leave, plus bank holidays 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period We are looking for demonstrable experience in a similar role, with knowledge of the approaches, tools and techniques that support clear implementation of internal communications and engagement. It is essential that you have experience of adapting central messaging for specific audiences, a proven ability to deliver an annual programme of staff events, along with managing effective and accessible channels that encourage an inclusive and supportive culture. This is a busy team, with multiple priorities ongoing and huge plans for the future, so it's important that you are highly organised and able to manage your time effectively. We want to foster a positive and empowering culture and are looking for someone who can manage and develop a team, and build meaningful relationships with diverse teams and people at the highest levels, exciting them about what internal communications can help them to achieve. A full job description is available on request.

To lead and manage an effective and efficient communications function for Kings Health Partners Academic Health Sciences Centre (AHSC). This includes: Leadership of the communications teams across the full range of communications activities, including professional management of associated communications staff. Management of the strategic planning, oversight of operational delivery and management of the budget for Kings Health Partners core communications strategy and functions. Providing strategic advice to the KHP Executive Director, Director of Partnerships and Operations, Director of Strategy , Executive Group and Senior Leadership Team on the strategic direction and approach for all KHP workstreams and proposals. Leading on the management, strategic planning, delivery, evaluation and continuous improvement of all KHP communications channels including its website, social media, internal and external events, stakeholder engagement and newsletter. Management of all media relations for the Academic Health Sciences Centre and its Senior Leadership Team. Leading on communications for the core programmes of work within Kings Health Partners (Centre for Translational Medicine, KHP Digital Health Hub, Clinical Academic Groups and Clinical Academic Partnerships, KHP Mind & Body Programme, KHP Education and Kings Clinical Academic Training Office (KCATO), the joint SEL ICS and KHP Population Health and Equity Programme, Academic Surgery) providing expert advice, guidance and oversight to embedded communications staff as required. Leading on relationships with our partnerships various fundraising teams, ensuring promotion of their work and campaigns, brand governance and alignment and offering strategic communications advice. Leading communications strategies for the development of the Clinical Academic Partnerships (CAPs) and Clinical Academic Groups (CAGs) , ensuring effective collaboration across partner organisation Communications Directors, providing appropriate communications leadership, direction and support for the programme boards, KHP Senior Leadership Team.. Provide leadership and strategic communications direction for the Academic Health Science Centres implementation of its strategy. Holding and building the relationships with other Academic Health Science Centres and Health Innovation Networks to ensure that KHP maintains a leading position in its field, working out and through external groups to achieve this. Holding and building our relationships with our four partner Communications teams, SEL ICS, and our key system stakeholder communications teams including the Health Innovation Network South London and NIHR infrastructure Leading and overseeingall international communications, including with EUHA, our Global Health programme and our international collaborations and partnerships. Providing expert advice, guidance and oversight to embedded communications staff and ensuring brand and style governance is maintained throughout all KHP sub-channels. Ensuring that all of KHPs communications channels and content are in line accessibility legislation and good practice, and building on diversity, inclusion and equity within all channels and content. Building on the success of the YouTube funded partnership for its health strategy for KHP, working with communications leads from Kings College London and South London and Maudsley. Leading on strategic communications advice and guidance for our business and operational management and working with the other senior staff to support office, staff and operational management and direction. Leading the communications strategies for the Clinical Academic Partnerships , ensuring effective collaboration across partner organisation Communications Directors, providing appropriate communications leadership, direction and support.

PRODUCT AREA

We help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Google's products, our distinctive company culture/values and our approach to the big public policy issues of the day. You are quick-witted, entrepreneurial and intellectually curious. To succeed in this role, you are willing to try new things and can manage numerous projects with tight deadlines. Things happen quickly at Google, and to do great work, you need to be an enthusiastic team player who can work cross-functionally with partners across PR, Communications, Marketing, Product, and beyond.

JOB DESCRIPTION

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns based on an understanding of media's interests.

Leading the regional Corporate Communications team based in Singapore, you will help to tell Google’s story and build communications plans and materials to inform and educate users, partners, opinion leaders and policymakers about Google's products, policies, our corporate culture and approach. We're looking for a great communicator who can work collaboratively with a range of internal stakeholders and provide counsel to different parts of the organization on communication strategies on some of the most interesting topics and issues facing the technology industry today.

Qualifications

JOB RESPONSIBILITIES

• Drive corporate communications activities primarily through supporting and counseling country PR teams, and in alignment with other regional teams, across a range of corporate issues and topics.
• Collaborate with Google Business, Public Policy, Legal and Trust & Safety teams to create proactive communications strategies and handle reactive media inquiries to convey Google’s point of view and key benefits of our products and services.
• Coordinate and facilitate interviews and develop briefing materials to prepare key spokespeople for cross-organizational comms, coaching execs on PR and external comms to be effective Google spokespeople.
• Craft narratives, develop written materials and content, including story pitches, messaging, blog posts and social assets, Q&As, presentations and speeches.Provide advice to company executives for media interactions and presentations.
• Manage a team that delivers the above work across a range of corporate issues and topics.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in corporate communications, media relations, policy or public affairs roles.

PREFERRED QUALIFICATIONS

• 4 years of experience in a people management, supervision, or team leadership role.
• Excellent verbal and written communication skills.

Data and Voice Communications Apprenticeship


The Opportunity
Partnered with our host Wizard Solutions , we are looking for a motivated Data and Voice Apprentice to join their team and complete a UEE30420 Certificate III in Data and Voice Communications .
This position is full-time, and based in Bibra Lake .
Job Details
You will be mentored by industry professionals while completing a blend of on-the-job training and theory coursework and working all over the region.
Wizard Solutions offers an extensive variety of data and voice work that you wouldn't usually get exposure to but will make you a very skilled tradesperson.
Your duties will include, but not limited to:

Installation, maintenance and upgrade of CCTV, alarm and access control systems
Providing IT solutions
Installation of security, data, voice/VoIP solutions
Upgrade of telephone systems
Installation


... Click here to view more detail / apply for Data and Voice Communications Apprenticeship

KEY RESPONSIBILITIES

Communication strategy co-development – 30%

· Facilitate markets to develop and implement the local communication strategy to grow visibility, desirability and sales

· Empower markets to develop comprehensive communication plans and creative briefs that align with global strategy.

· Support the markets to build up different communication messages/contents focused on different types of clientele: Local clients, local diasporas, intra-regional tourists

· Develop the regional media strategy, the media agency management and the digital innovation topics

· Build regional “People of influence” pool and connect them with HQ & global-influenced POIs to bring more visibility to SEAO

Event management - 40%

· Brainstorm and implement creative concepts/ideas for regional & market events

· Fully support regional & intra-regional events: ensure 360 support by engaging markets, other regional departments, adaptation & implementation of international guidelines

· Identify and collaborate with potential agencies to ensure excellence in execution of client treatment and events organization

· Fully support new markets (e.g.: Vietnam) for the event organization

Regional Communication (A&P) budget management – 30%

· Be the key contact with central team for the regional Comms budget topic

· Be the connector with markets to consolidate, allocate and fairly distribute Comms budget

· Be the facilitator to understand markets’ needs and share transparent feedback with central team

Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
Head of Marketing & Customer Communications
Hybrid – Attached to London/Hook with UK Travel
Full Time, Permanent
Band 2 / £70,000
- £85,000 (dependent on experience)
Here at Serco, we are seeking an ambitious Head of Marketing and Customer Communications to drive growth in a B2B context and lead on the delivery of our new UK & Europe marketing strategy. This is a pivotal role where you’ll oversee the delivery of campaigns across the Growth team as well as delivering the marketing strategy for our Defence business unit.

Your strategic insights and passion for delivering outstanding marketing operations will play a crucial role in contributing to the wider success of the UK&E Growth team. By analysing market trends and customer behaviour, you will uncover new opportunities that give Serco a competitive edge. You will need to be proactive in generating captivating and innovative ideas and content and putting them into practice. You will naturally infuse creativity into your work and become a ‘culture carrier’ at Serco. You will thrive in environments where you’re empowered to dive into projects, fostering collaboration and driving initiatives forward with energy.

As part of this you’ll:

- Marketing Strategy: Lead the tactical delivery of the UK&E Growth marketing strategy, ensuring alignment with broader business objectives.
- Develop Marketing Plans: Create and execute marketing plans for the Defence business unit which meet ambitious objectives, tailoring approaches to meet the unique demands of the sector.
- Line Management: Oversee a team of direct reports including a Senior Marketing & Customer Communications Manager, Marketing & Customer Communications Manager, and Graphic Design Lead, and provide leadership to ensure effective marketing delivery. Lead junior team members, supporting their growth and the long-term sustainability of the Growth function.
- Design High-Impact Campaigns: Develop and manage marketing campaigns using a variety of tactics such as organic and paid media, events, thought leadership, SEO, and email marketing.
- Analyse and Optimise: Collaborate with the Growth team to conduct customer research, analyse marketing data, and use insights to enhance marketing effectiveness.
- Event Management: Organise external customer-facing events to raise brand awareness and promote engagement with key stakeholders.
- Manage Budget and Suppliers: Handle the marketing budget and support the selection and onboarding of agencies and suppliers to ensure effective campaign delivery.
- Cross-Functional Collaboration: Work closely with colleagues in Business Development, Bids, Solutions, Experience Labs, and Market Research to ensure cohesive marketing efforts and strategic alignment.


What you’ll need to do the role:

- Marketing Experience: Proven background in marketing, ideally within the B2B industry such as Sales or Growth, with significant experience in external marketing and communications including corporate affairs, media, social media, and general marketing.
- Effective Stakeholder Management: Experience working with complex customer and stakeholder relationships, with the ability to influence and communicate effective across all levels.
- Communication Skills: Strong written and visual display skills, with experience in copywriting and editing, ensuring high-quality marketing materials.
- Line Management Experience: Proven ability to manage and lead a team, supporting their growth and development.
- Event Management: Skilled in planning and executing customer-facing events, from concept to completion.
- Analytical Skills: Capable of analysing complex data and identifying trends, providing actionable insights to drive marketing strategies.
- Ability to Challenge and Innovate: Comfortable challenging existing approaches and proposing innovative solutions to marketing challenges.
- Supplier Management: Experiencing managing relationships with agencies and suppliers to ensure effective delivery of marketing campaigns.

What we offer:

- Company car / £4200 cash alternative
- Bonus scheme – 10% on target, 20% exceeding targets
- Private healthcare
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- A Serco benefits portal offering a wide range discount for major high street brands in Retail, Leisure & Hospitality
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

Join us as Head of Private Banking & Investment Communications

• We’ll look to you to develop and lead the communications strategy for our Coutts business, producing high quality, engaging colleague communications and leading the corporate affairs agenda
• You’ll play a key role in promoting and protecting the reputation of the bank with key external influencers through strategic advice, impactful proactive campaigns and expert issue management
• It’s an opportunity to develop relationships with key external influencers, and people throughout the business, including senior executives, while providing excellent support on corporate affairs activities

What you'll do

In this influential role, you’ll be accountable for the success of communication on key organisational priorities, originating from the business. You’ll focus on leadership communications, strategy and performance communications, and customer, frontline and operational communications support.

You’ll be leading the communications resource to build a communications plan that supports the delivery of the business’s strategic goals. As part of this, you’ll develop and deliver a corporate affairs strategy for the franchise that enables business success and improves the bank’s reputation, including handling the bank’s response to reputational challenges.

You’ll also be:

• Proactively managing the appropriate franchise of the business in relations with key external influencers and advocacy groups
• Advising and supporting senior leaders to build capability, and delivering clear, commercially focused communication and advising respective ExCo members
• Making sure that proactive media and public affairs plans are in place to support the priorities of the various brands across the business
• Making sure that engagement plans are in place for the business franchise leadership team with ministers, parliamentarians, influencers, advocacy groups and the media
• Providing intelligence, counsel and advice to franchise ExCo on key political and media risks and opportunities

The skills you'll need

To take on this role, you’ll need significant communications experience in a large corporate setting, preferably in financial services. Alongside strong communications, networking and influencing skills at senior, executive and board level, you’ll be a strategic thinker with the ability to translate strategy and plans into simple actionable steps.

You’ll bring a track record of delivering complex, strategic communication, paired with excellent leadership skills and a strong network within banking, finance and across key media and political influencers.

In addition, you’ll need:

• Strong knowledge and understanding of private banking
• The ability to act as a senior spokesperson for the organisation
• A strong grasp of political and economic issues
• Working knowledge of IT programmes and media and political databases
• Knowledge of social media and digital engagement
• The ability to prioritise effectively and work under pressure to meet deadlines

We are recruiting for a Deputy Head of Communications who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Trust’s communications team provides a comprehensive service, leading internal and external communications; media handling; management of the trust’s websites and social media channels; events; and corporate publications.

We are committed to promoting and protecting the reputation of the trust, and providing the best possible information to the wide range of audiences we serve – our patients and the public; our staff; the media; partner organisations, supporters and collaborators. We achieve this through a range of mechanisms, working closely with staff and patients.

Our office is a busy, fast-paced environment with responsibility for ensuring that senior management and clinical staff are briefed on the trust’s key objectives and priorities, as well as any media interest in the Trust. The team also manages the Trust’s social media channels, with almost 6,000 followers on LinkedIn, 9,000 followers on X (formerly known as Twitter) and more than 21,000 on Facebook.

Members of the team work closely together, so there is always plenty of opportunity to develop new skills, and we also work closely with colleagues from our charity and research teams.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Responsible for supporting the Assistant Director – Communications and Engagement to lead and develop the team to deliver high-quality internal, external, digital, and stakeholder communications and engagement which support the needs of the trust.

Work with the Assistant Director – Communications and Engagement on planning, identifying and delivering strategic and tactical communications activity across all channels to support the aims and objectives of the trust.

The role will lead on providing a professional media relations and issues management service on both a proactive and reactive basis, advising senior leaders of risks to reputation and mitigations, in addition to lead responsibility for design and delivery of internal and external campaigns.

Seek opportunities to promote and enhance the Trust’s reputation with all audiences. This will involve consistency of message and supporting the Assistant Director – Communications and Engagement in close liaison with key stakeholders in the local health and care system.

This role will participate in the out-of-hours on call rota for communications.

East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.


We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 16 May 2024

Job Description


Join one of the world's leading biopharmaceutical companies with a presence in Asia Pacific for over 60 years.
Great opportunity to work with a best-in-class team of seasoned professionals in a vibrant, fast-moving, and agile environment.
Your chance to learn and gain exposure while driving impactful internal and external communications for the ANZ business.

Our Policy & Communications team collaborates with governments and policy organizations at local and national levels. We address legislative and regulatory issues that promote and protect the discovery of innovative medicine, vaccines, and animal health products while improving and protecting patient access to care. We take great care to monitor and manage our company's reputation, communicating the work we do to improve lives.

About the role
As the Head of Communications (ANZ, you will lead the
... Click here to view more detail / apply for Head of Communications (ANZ) (Sponsorship Available)

Newly created position leading the marketing and communications function for a leading social services provider Hybrid position between the office and home - work where you work best Attractive salary packaging fully maintained vehicle (or allowance in lieu) A rare opportunity has arisen for an experienced marketing and communications leader to join AnglicareSA. Reporting to our Executive General Manager, Social Enterprise, you will lead the team to promote and strengthen our brand and strategic objectives through impactful and effective strategies around marketing, communications, and advocacy, highlighting the necessity and impact of our programs and services. This role will suit a proven leader with experience developing and operationalising a marketing and communications strategy for a complex organisation, who can guide us through a process of change as we challenge the status quo and look at opportunities and innovations in this space. What can you expect to be doing? Ensure that the organisation has a marketing and…

Click here to view more detail / apply for Head of Marketing & Communications

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

1 MISSION OF THE DEPARTMENT

● To engage audiences across the globe to accelerate conservation impact and to build the WWF brand;

● To ensure a coherent ‘One Brand, One Voice’ by integrating and supporting the communications functions across the network (Practices and Country Offices);

● To facilitate and coordinate the development and alignment of the WWF network to a global brand and communications strategy;

● To provide a centre of excellence to the network and convene the communications community in terms of communications practice, and coordination across Practices, techniques, platforms, and digital media;

To provide common technology platforms network-wide to enable communication with the audience.

2 MAJOR FUNCTIONS

● Provides technical support to users of the different technology platforms, and keeps them up to date with the latest improvements done to the various systems;

● Builds and manages effective working relationships with the community of communicators;

Promote and establish a 'learning organisation' that improves the problem-solving capacity of our users by creating better access to knowledge.

3 Major Duties and Responsibilities

● Serves as an initial point of contact for the Technology & Applications Unit handling all the Level 1 queries and providing them advice on appropriate solutions

● Investigate and route the Level 2 and Level 3 queries to the respective development team members with sufficient background information on the query;

● Collect and analyse feedback submitted by members to the team's Zendesk email address;

● Effectively follows up and close Zendesk tickets with proper notes;

● Uses Mailchimp and/or similar tools to build a virtual community of communicators and sends out regular and relevant (ad-hoc/monthly) updates & newsletters to the users of different systems;

● Creates training manuals for the various technology platforms provided by the Unit and is responsible for keeping these documents up to date with the most recent developments;

● Conducts virtual calls with the community to demonstrate the changes implemented to our systems;

● Through the relationships built with the network, gather feedback & relay requirements to the development team to effectively help the team stay ahead of the user's needs;

● Continuously focus on improving our support processes and delivering high-quality customer support in line with the scaling of operations

4 PROFILE

Required Qualifications.

● Bachelor's Degree in a relevant field

● At least 3 years working in a communications role in a team handling technology platforms.

● Demonstrated experience in successfully providing technical and customer support would be preferred.

Required Skills and Competencies.

● An approachable communication style with the ability to ask the right questions to uncover the finer details;

● Displays a positive and problem-solving approach to working with others and empowering users; Ability to translate the technical detail into a business user-friendly structure;

● Experience in creating or reviewing training materials;

● Virtual facilitation skills, expertise in Zoom management, Web sites, and MailChimp;

● Excellent command of written and spoken English; other languages a plus;

● Proven experience using Zendesk ticketing system is a plus;

● Proven experience using any documentation tools is a plus;

● Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.

5 WORKING RELATIONSHIPS

Internal.

● Works very closely with the Head, Technology and Apps and Senior Specialist & Specialist in the Technology & Applications unit.

● Works closely with the Brand & Digital teams within the division.

● Works with the communication managers of the various WWF Network offices.

External.

● Occasionally interacts with external agencies.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

TECHNICAL SUPPORT ENGINEER

Location: Kovan

Working days: 5 days (Mon - Fri)
Working time: 7.30 to 5.15pm or 8.30 to 6.15pm or 9.30 to 7.15pm
Salary: $3000 - $4000

Purpose:

To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.

Job responsibilities: -

Customer Support:

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs).
  To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Cloud licensing.
  Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  Retail display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products.
  

Problem Resolution:

• Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively.
  Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients.
  

Product Knowledge:

• Stay up to date with the latest advancements in audio technology and products.
  Develop a deep understanding of our product offerings to provide accurate information and solutions to customers.
  

Documentation:

• Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams.
  

Training and Education:

• Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment.
  Provide internal and external training on new products and support procedures.
  

Quality Assurance:

• Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.
  Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
  

Asset / PA Store Management:

1. Inventory Tracking:Keep a detailed record of all assets owned by the organization, including their location, condition, and usage.
   
2. Lifecycle Management:Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements.
   
3. Maintenance and Compliance:Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards.
   
4. Risk Management:Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks.
   
5. Inventory Control:Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability.
   
6. Equipment Checkout/Return:Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for.
   
7. Maintenance and Repairs:
   Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability.

Job Requirements

• Minimum Diploma in Audio Engineering, Electronics & Communications
• 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console
• Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : supreme.marcustan@gmail.com

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overview

Microsoft is looking for a Senior Technical Specialist to work with our Operator Partners in Asia to build solutions that encompass the best of Microsoft and telecom technologies, both for our packet core and voice core solutions. The Senior Technical Specialist is a highly technical and a strategic role; accountable for working with Microsoft’s Partners to help develop complex end-to-end Microsoft and telecom solutions, and to accelerate and expand technical enablement execution across our Telecom Partner ecosystem.

In this role, you will own technical enablement strategy and engagement; working directly with Microsoft’s Telecom Partners to identify, qualify, architect, and help develop telco grade solutions. The ideal candidate will have experience in customer/partner facing roles and have demonstrated success leading technical and economic value discussions with senior executives to drive key decisions and implementation. Candidates need to possess the ability to impact and influence customers/partners with a high degree of autonomy, energy, enthusiasm, flexibility, and the drive to help develop solutions that create real and measurable business results.

Responsibilities

• Provide technical assistance to the Sales Director assigned on a specific targeted region
• Articulate and present the Microsoft solution highlighting its benefits whilst addressing the specific customer requirements
• Participate in conferences, shows and exhibitions when appropriate and requested
• Identify and opportunistically pursue additional business development opportunities within the customers organization and ensure these opportunities are effectively covered and followed by the sales team
• Ensure that the relationship between Microsoft and the customer remains positive and strong with ongoing meetings, calls and electronic communication
• Conduct ongoing technical workshops to various organizations within the customer to uncover future opportunities and to strengthen the business relationship
• Assist in the development of product and applications slides for potential customers
• Answer and co-ordinate responses to RFI/ RFQ/ RFP from a technical perspective for the customers
• Proactively scope the technical solution required to address the customer’s requirements and recommend optimum solutions, ensuring appropriate support for the proposed architecture
• Follow and share market technological needs and evolution with Product Line Managers.
• Create high level design (HLD) and statement of works (SoW) for handover of projects to professional services for delivery
• Monitor R&D/ customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure
• Provide secondary and tertiary support for other technical individuals/ teams at Microsoft
• Build relationships with the wider Microsoft, communicating the benefits of our technology to their business and supporting their bids where they include our technology
• Agree task priorities with stakeholders and track tasks to ensure on time delivery

Qualifications

A thorough understanding of voice and data networking technologies is essential.

• 7 (or more) years’ experience in Telecoms Systems Engineering
• Voice solutions and products:

1. NGN, IMS, and VoLTE/VoNR architectures and protocols
2. Business Services and Unified Communications
3. Session Border Controllers and their role in NGN / IMS architectures

• Desirable but not essential:

1. SS7 / Intelligent Networks (INAP/CAMEL/WIN) architecture and protocols
2. Media Gateway and Media Server protocol interfaces in the NGN and IMS

• Packet Core solutions and products:

1. Thorough understanding of 3GPP Packet Core architectures and protocols (2G/3G/4G/5G NSA/SA), including technology approach and strategies for packet core evolution
2. Virtual Probes and Analytics
3. Mobile Gi-LAN services (DPI, Carrier-grade NAT, Content Filtering)
4. Policy and Charging Control, PCEF, Mediation, OSS/BSS

• Background in designing, scoping Telco Infrastructure and Platform products such as Azure, Red Hat OpenStack, VMWare ESXI, and KVM
• Understanding of cloud computing, including public, private and edge compute
• Understanding AI/ML/LLM/RAG/GPT concepts and application to telco workloads
• Thorough understanding of virtualization, cloud native concepts and the application of Hybrid cloud (public/private) into the telecom environment
• Web 2.0 technologies (XML, SOAP, REST, CLI, LUA, scripting etc).
• IP Networking Protocols such as TCP, DHCP, ARP, SMTP, SNMP, DNS, HTTP, FTP, TLS, IPsec etc.
• Network Management: SNMP & network management platforms such as OpenView, etc.
• Regulatory and national requirements with regard to Routing, Legal Intercept, Recording, Emergency Communications, Local Number Portability

The successful candidate will also have the following personal attributes:

• Solid communication skills
• Ability to work well in a team, and independently
• Ability to prioritise and track deliverables
• Solution selling experience into various Tier 1 to Tier 3 accounts in Asia
• The ability to interact with all levels of customer management
• A degree or equivalent qualification
• Ability to travel (moderate to extensive)
• Ability to coordinate multiple and simultaneous projects effectively
• Willingness to learn and adapt to new technologies

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.