Role Responsibilities
The jobholder will provide best quality banking service to customers by providing efficient Sales and Administrative support to the Sales Team and ensuring timely correspondence with other key stakeholders such as Operations.
- Efficiently and effectively process routine transactions in accordance with guidelines / standards and strive to execute tasks and assignments accurately (error free processing),
- Pre-screening of customer applications and verification of supporting documentations to ensure completeness and accuracy.
- Calling/conducting verification with customers for pending document / information via phone.
- Ensure accurate and efficient data entry into the relevant SCB systems
- Update daily sales statistics and MIS reports
- Continuously provide feedback and recommendations for improvements to process workflow, systems, and sharing of best practices.
- Understands that his/her actions have an impact on the customer directly or indirectly and relate error free processing to customer
- Proactively identify, assess and mitigate risk issues
- Prioritizes and schedule own work accordingly to meet workload peaks and troughs
Business
- Awareness and understanding of the Sales & Support function
Processes
- Need to have adequate understanding of processes within the function
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Sales Team
- Product Team
- Operations Team
Our Ideal Candidate
- 2 years of experience in Banking
- Tertiary qualification in any relevant qualification experience.
- Commitment to quality in performing required tasks.
- Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced agile environment.
- Possess exceptional stakeholder management, presentation skills and effective oral/written communications and a team player.
- Easily adaptable and thrive in challenging environments and willing to learn and take on new challenges.
Role Specific Competencies
- Prior sales and service experience in retail banking / banking operations is desirable
- CCPL product experiences
- Knowledge in CCPL Sales & Acquisitions processes
- Stakeholder management
- Diploma / Graduate
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
