Total 5 marketing manager job vacancies in Customer Service category in Phileo Damansara II

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Customer Program Manager

Description -

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

Responsibilities

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Very large/ complex/ multiple regions or global.
• High/very high complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to HPS management.
• Manages business development Identifies and develops new opportunities with client Supports early qualification and opportunity assessment for large and complex opportunities Acts as opportunity manager for high risk deals.
• Manages client relationships.
• Manages complex multi-function and/ or global delivery relationships with senior and executive (“C” level) client management.
• Communicates the direct value our capabilities will provide to our business partners and customers.
• Manages project team.
• Manages internal as well as external resources with a team size greater than 40 people.
• Mentors and encourages skill development of project team members through others.
• Provides detail performance review input and development recommendations for key contributors.
• Mentors others, providing a role model and support for individual development.

Education and Experience Required

• First level university degree.
• Advanced degree preferred.
• 10 years experience in project management or in like roles/businesses.

Knowledge and Skills

• Demonstrates an in-depth knowledge of key HP Services’ operational policies, processes and methodologies applicable to project management.
• Has an extensive understanding of critical project management techniques.
• Recognized as a leader in the HP S PM Professions community.
• PMP Certified.

Impact/Scope

• Delivery or opportunity management with major impact on HP Services revenue approximately.
• $8M-30M or transition/transformation for a $100M-500M (Platinum level).
• Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution.

Complexity

• Works on complex projects where analysis of situations or data require and in-depth evaluation of multiple, complex factors, and significant use of judgment.
• Delivers projects affecting multiple client divisions or the enterprise.
• Manages a portfolio of projects or a program and supervises other project managers on very large multi-function, multi- vendor projects.
• Project may be global Manages projects requiring advanced scheduling and coordination techniques to meet client deadlines.

* Need authorization to work in Australia

Why HP Australia?

• Australian Market Leader across PC & Print
• A wide and varied product portfolio to market
• Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
• Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
• Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
• Market Leading Mentoring Program
• Recognised and one of the world’s most sustainable companies
• Wellness Programs
• Flexible work environment
• Supportive team culture
• Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!

#LI-POST

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Australia)

Travel -

25%

Relocation -

Yes

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Date Posted:

2024-01-18

Country:

India

Location:

Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, India

Job Titel- Field Supervisor Service

Location-- Delhi

Technical

• Co-ordinate between Area Executives, employees and customers.
• Be present at reporting place of examiners to take feedback of previous day and plan daily schedule.
• Carry out annual equipment survey
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization job.
• Estimate other than prescribed work.
• Conduct toolbox talk with employees.
• Make employees continuously aware about safe work practices.
• Fatality Preventive Audits/ Toolbox Demonstration.
• Prepare quarterly review report.
• Make “T” orders.
• Monitor how to reduce call-backs. More so on top ten calls received.
• Inspect or re-inspect to see progress of work. / Random Check for Quality.
• Manpower allotment day to day basis on call-backs received.
• Adherence to EH&S policy and practices.

 

• Commercial
• Meet clients regularly for rapport development.
• Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.
• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
• Two months prior to the expiry of free service contract date inspect the elevator.
• Negotiate with clients for price fixation of contracts & T-order.
• Handle effective conversions when necessary.
• Lead team to complete given task and facilitate them in case of need.
• Check the opportunity to potential T-Business.
• Make efforts for acquisition and recoveries & achieving the target.
• Follow-up invoices/ payments.
• Update necessary conversion/ recovery cancellation into system.
• Review regularly, Net O / Payment.

 

• Additional Responsibilities
• Create Safety awareness and ensure our employees are working safely.
• Ensure Zero accident / incident
• Ensure Reporting of incident
• Actively participate in RQC & Safety meetings and review issues and progress.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
• To conduct FPA and complete corrective actions within targeted completion date.
• Participate in Incident Investigation.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Customer Success Manager - Qatar Based

Responsible for managing Qatar Airways and empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact. 

* Participate in internal handover meetings organized by AM to understand Account Plan and customer context
* Orchestrate Amadeus roles in engaging customer in upfront goal-setting and design – including external meetings with (key) decision makers to agree on program KPIs, method for tracking, and program design elements
* Co-create success plan with buyer / decision makers, codifying program value-driving outcomes
* Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness

Ensure early adoption and usage
* Share progress updates to key buyer / decision maker on implementation journey working with implementation team
* Lead final “go-live” meeting – with key administrators and decision maker post implementation to align on deployment
* Proactively check-in during first 90 days post launch discussing key data points (user/admin login rate, number of active users) and tactically problem-solve ways to boost adoption
* Share helpful resources and collateral content with administrators in early stages to support deployment

Manage ongoing customer health
* Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
* Lead monthly, mid-year and annual business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking (via automated dashboards)
* Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates

Support AM in renewals and expansion (upsell)
* Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management).
* Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth.
* Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.