CUSTOMER SERVICE EXECUTIVE
Contract
Junior Executive
1 month ago
Summary To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution.....
Summary
To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.
Job Description;
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
Job Requirements:
- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
- Punctual and disciplined.
- Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.
Remark
- Location: Jalan Kolam Air Lama, Ampang, the candidate must possess their transport.
- Malaysian Only
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|