Total 1,641 it technician job vacancies in The United States of America

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.

Responsible for organising the IT Operations Department to enable service delivery in the most efficient and productive way Communicates with health professionals within the organisation including but not limited to Clinicians, Directors, Senior Managers, Directorate Staff, System Managers, HIS and Project Teams Contributes to National, Cluster, Regional, Peninsula, Local projects and user groups To work closely with Clinicians and other key staff groups, in order to specify and procure business solutions involving information technology Providing specialist consultancy advice on all ICT issues and associated changes to business processes Leading a team of technically competent and highly motivated IT Professionals and finding solutions to complex and challenging technical problems which impact on delivery of care Nurturing ability and ambition within our teams and seeing colleagues grow their skills and develop To provide leadership to other technical staff in health communities involved in local, regional and national projects where required Managing, motivating and supporting the IT Operations teams in a fast moving and demanding environment, including their professional development Managing and leading teams that provide solutions to very complex technical problems, where no solutions may presently exist Responsible for the management and development of information systems used across the Trust Responsible for revenue budget circa £12M Responsible for annual capital budget circa £2.1M Responsible for the management of assets in excess of £5M

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Responsible for the completion of detailed project documentation in line with PRINCE2 and Agile project methodology. To undertake detailed risk assessments on all projects, and ensure that all risks and issues are logged and when necessary escalated in accordance with IT PO and Trust processes. Ensure that the Programme Manager receives regular reports on the progress of individual projects, including all risks and issues. To take responsibility for the financial control, within pre-agreed tolerances, of specific projects that are IT initiated and to keep the Programme Manager regularly updated on project spending. To ensure all Quality standards related to individual projects are met.To develop agreed work packages in conjunction with other IT disciplines in order to meet project deliverables and to ensure project milestones are met. To provide effective liaison between necessary IT resources during all stages of specific IT projects, to ensure both quality and requirements are understood and delivered during the Project. Responsible for the monitoring of any IT-assigned sub-contractors to ensure all national and local guidelines are adhered to. To complete end-of-project reports and present lessons learned sessions, to ensure projects are continually analysed and improved. To ensure Privacy Impact Assessments are completed for all projects involving sensitive information, thus ensuring systems are developed with information security as an absolute requirement. To keep abreast of technical developments/trends and of the IT and business strategy of the Trust. Any other duties as may reasonably be considered as falling under the remit and responsibilities of this post.

- Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets. - Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements. Customers/Users should be kept informed of progress. - Escalate customer issues and requests to Service Desk Supervisors. - Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements - Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs. - Participate in the review and resolution of major incidents where required - Assist in the maintenance of IT asset inventories as required. - Be able to work within other IT Service Desk teams as required by the needs of the service. - Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands. - Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.

Job responsibilities: - Working as part of the ITQA team the post holder will be involved in the following areas: - IT support and clinical system administration Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk. To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications. To be first point of contact with helpdesks of the clinical and other system suppliers. To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles. Maintain the practice network and email system and online access by patients, liaising relevant organisations to achieve this. Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager. Data Quality and maintenance of patient records To manage data quality issues, providing advice and guidance to all practice staff. Monitor the patient database including list size and demographics, to also manage registrations for new and temporary patients. Ensure templates are up to date and accurately entered within the appropriate time frames. Searches & Audits Routine Audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations Input data monthly on the CQRS portal Run contract searches and reports as required. Ensure data is consistently entered and run searches to find anomalies. Production of performance & Quality information To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients from certain chronic disease registers. To collate monthly scripts (PPAS) to enable the practice to claim funds for personally administered items that have been purchased by the practice. Information Governance To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance Lead Ensure you have good knowledge & up to date training on Safeguarding. General As a member of the Practice team, the post holder should: Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator Work within practice guidelines and processes To take responsibility for own developmental learning and performance To participate in the practice appraisal scheme To undertake training as required including mandatory and statutory training.

Provide quality support Management and development of the Trusts IT Services and systems Troubleshooting problems and supporting the End User Compute and Voice estate Network support (wired and wireless) Storage environments Active Directory management and remediation VMware and Cloud environment support Microsoft client and server products Server/client hardware and IT security Implement and develop processes across the 1st,2nd and 3rd line teams to improve workflow and knowledge management For the full job description, please see the attached document.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Day to day management, support and oversight of all Laboratory Information Management Systems, applications and infrastructure across the Pathology CSU. Responsible for the efficient management, planning & deployment of IM&T resource To monitor capacity and resource utilisation, and maintain systems in a manner that ensures future expansion, development and growth are considered and planned for, flagging any areas of concern. Awareness of and alignment to Trust and legislative IG frameworks e.g. the Information Governance Toolkit requirements associated legislation and protocols. To develop, plan, implement and manage both short and long term strategic IM&T policy advances and change cross the CSU, and at a regional level with our WYAAT partners To ensure that System Suppliers adhere to Service Management best practice processes To work closely with system suppliers and stakeholders to agree a framework for the systems development practice through the development and operation of procedures to ensure that applications and subsequent fixes/enhancements are fully tested before becoming operational. Liaise with system suppliers, NHS organisations, and LTHT CSUs to ensure that agreed KPI and SLAs are met To provide specialist advice and guidance to developers and other IMT professionals The post holder should be able to communicate with both IM&T and non-IM&T staff at a high level of complexity on subjects within their area of responsibility. This communication may include sensitive or contentious information and there may be barriers to understanding or acceptance that will require the use of interpersonal and negotiation skills. To work with users, internal resolver teams, Trust IT and third party suppliers to diagnose and resolve service problems. To keep abreast of and be guided by developments and policy in healthcare informatics, interpreting and advising managers as and when required Line management responsibility of team members including performance and professional development, dealing with disciplinary, grievance and other HR policy related situations. This may involve the imparting of unwelcome news at times. To have quality management oversight for the adherence to regulatory and accreditation bodies for standards relevant to the clinical systems within Pathology. To be actively involved in the implementation and administrative support processes of any future systems procured by the Trust To use specialist knowledge for developing specifications (output based specifications) where a need for an IM&T solution is identified. This will involve significant analytical work. To develop, test, and maintain robust backup and disaster recovery policies and ensure, as far as possible, that data can be recovered and systems re-established in the event of failure. Other duties as commensurate with the grade and role as agreed with line manager GENERAL RESPONSIBILITIES: PROJECTS (Lead and Support) The postholder will be required to oversee and manage IM&T projects ensuring that the deliverables are produced to the required quality, within a specified timeframe, within budget and that the project organisation is consistent with the complexity of the project. Because of the nature of their work, the postholder must be able to plan and organise a number of complex activities or programmes, which require the formulation and/or adjustment of plans. The post holder is expected to be a specialist technical representative on projects up to Directorate level. They may be expected to feed input into Trust level projects on service management issues. BUDGETS The post holder will, where required, be expected to manage budgets, authorise payments and make recommendations to their line manager on expenditure in areas for which they are responsible. DECISION MAKING The following list shows examples of decisions that the post holder would make a decision on their own initiative. Resolution of hardware and software problems on the systems and applications for which he/she is responsible across the Trust. Reaction to operational or strategic changes in Informatics processes that have acute effects on the smooth running of the systems in his/her area of activity. Modification of information gathering processes in response to the needs of unplanned activities of departments, or unforeseen incidents. Recommendation of prioritisation and allocation of IT resources in response to the changing needs of the service. Undertake & make recommendations on the findings investigations and associated Root Cause Analysis. TRAINING The post holder will be responsible for liaising with the IT users and the CSU to ensure that training materials and Users are kept up to date with regards to new Version release functionality changes etc. RESEARCH AND DEVELOPMENT The post holder is responsible for researching potentially useful technology, and testing and appraisal, prior to recommendation or rollout of the technology. The post holder will also be responsible for liaising with the software suppliers to understand and impact assess any future roadmap developments for that particular system. Be responsible for tracking developments within IT good practice frameworks such as ITIL or other service management processes. LEEDS IMPROVEMENT METHOD Pathology follows the values outlined in the Leeds Improvement Method by looking to reduce waste with our processes and an on-going cycle of service improvements. The Pathology IT Operations Manager will ensure that the aims of the Leeds Improvement method are applied to eliminate waste. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS External System suppliers Hardware and software suppliers Colleagues in other organisations who use the same applications Colleagues both regional and city wide working on the development of integrated digital systems Internal Trust Informatics Team Project Managers Service Delivery Team Managers Technical Services Manager Trust Computer Services Managers Informatics staff Laboratory and Clinical staff General and Business Managers Finance Managers Procurement Department SPECIAL WORKING CONDITIONS Because of the nature of the post, there will be a requirement to use VDU equipment more or less continuously on most days. Safe manual handling techniques must be adhered to, as much of the equipment is both bulky and heavy. The postholder will be required, where necessary, to attend regular meetings with System Suppliers and personnel from other Trusts who use the same systems. i) PHYSICAL EFFORT: The post requires developed physical skills - advanced keyboard use; where accuracy is important in the inputting and manipulation of data, the design, programming and implementation of software applications. There may be an occasional requirement to move computers and other light IM&T equipment (<6Kg). There is normally no requirement to lift people. ii) MENTAL EFFORT: There is a frequent requirement for prolonged concentration in this post in the design, programming, and maintenance and testing of software and hardware solutions and reports. The postholder is not required to drive a vehicle, but he may be required to work at any of the major sites in the Corporate Informatics Directorate.

Job responsibilities: To work proactively with the Partners, Practice Manager, Salaried GPs, Nurses, Dispensary and administration teams and PCN to support the effective delivery of functions across the Surgery Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions. Administer policy management system, coordinating the policy review schedule, dissemination and implementation procedures. Working closely with the senior management team, ensure compliance with information governance standards Information Management & Technology To lead on the management and compliance of the clinical system, ensuring IT security and IG compliance Implementation of appropriate systems, policies and procedures in relation to: data collection, regulation, ICB strategy and data protection Supporting the Practice Manager to ensure that the Clinical Team work as efficiently and as effectively as possible and are compliant with NHS contractual requirements. Support the Practice Manager to ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand. Rota Management for both clinical and non-clinical staff Daily rota monitoring to ensure service is not compromised. To lead on IT projects and innovations, suggesting improvements for the Surgery To oversee the administration of the clinical system including managing smartcard issues. To oversee the security and validation processes of the clinical system. To provide support, advice, and training for new and current staff in the use of the clinical system. Reviewing and updating clinical templates ensuring they relate to current practice. Responding to and resolving all local IT issues. Manage our digital platform and ensure patients are booked and signposted appropriately. Manage S1 requests from patients for access to personal records. Actively encouraging and promoting the use of all patient online services Annual completion of the DSPT Toolkit Managing the Patient Services Team Working with the PSA Supervisor, to ensure staffing levels are adequate across the administration and patient services teams. Manage and agree annual leave requests and keep staffs annual leave records up to date. Ensure staff have up to date appraisals and are compliant with mandatory training requirements. Support the development of staff and manage performance and employee relations issues in line with advice and support from the Practice Manager Working with the PSA Supervisor, to coordinate staff induction and training and ensure that staff are adequately trained to fulfil their role. Support and mentor staff, both as individuals and as team members. Coordinating the provision of administration and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence. To ensure timesheets are completed correctly each month and submitted to the Practice Manager by the required date for processing. Completing return to work interviews Ensure that the reception handbook is up to date. Monitor the inbound call log and ensure all PSAs answering calls in a timely manner. Request support from other suitable staff if calls are of a high volume and support is needed. Maintaining appropriate documentation and evidence for CQC Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately. Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date. Attend monthly Team Leader Meetings, contributing to the agenda prior to each meeting. Disseminating relevant discussion points to the team. Receiving email communications, responding as appropriate and disseminating relevant information to members of the Patient Services Team. Improving Patient Experience Be an advocate for the surgery and its policies whilst at the same time being mindful of the patients needs and how best to serve them. Monitor and review patient access and focus on continual improvement of patient services. Support the Practice Manager to ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand. Ensuring the smooth running of reception procedures - front desk and telephone Deputise for Practice Manager Deputise for the Practice Manager in their absence undertaking any duties required of the Practice Manager during this period. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Inform senior staff if asked or expected to work unsupervised without the relevant training or level of competence. Attend training courses and partake in any other training strategies (mandatory and non-mandatory) as required to maintain knowledge and skills as required, this may involve overnight stay away from home. Participate in own 1:1 meetings and PDP development. Assist with the supervision and teaching in decontamination practices to new and less experienced technicians. Support departmental needs to ensure monitoring, maintenance & servicing requirements of endoscopes and theatre instruments areundertaken in a way that offers little service disruption and report accordingly to senior staff. Ensure routine tests are undertaken and recorded in accordance with the Planned Preventative Maintenance Schedules, Quality Standards and Guidance. Undertake regular audits of decontamination and sterilisation processes and action any discrepancies to departmental guidelines. To adhere to the recommendations for the Control of Substances Hazardous to Health (COSHH) and risk assessments appropriate to the clinical area. Inspect equipment within the decontamination cycle to ensure processes are effective. Recognise devices by name and ensure theatre trays endoscopes are repacked correctly with correct instruments ancillary items, responsible for checking loan devices/trays and ensuring the correct items delivered prior to clinical use. Attend and participate in departmental meetings. Support the development or refreshing standard operating procedures according to service change and modernisation. Will come into contact with remnants of blood, body tissue or offensive by-products as part of the cleaning cycles. The role is physically demanding and requires significant amounts of manual handling Sterilising CAT 2 & 3 waste in pathology

PHARMACY TECHNICIAN JOB DESCRIPTION Clinical Pharmacy in General Practice is part of an exciting programme of transformation to develop a new model of care which addresses our ambition to deliver person-cantered, coordinated care in our Practices. The Clinical Pharmacy in General Practice model is supported by the direction of national policy including the Five Year Forward View and GP Forward View where there is a need to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice. Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other members of the PCN multi-disciplinary team. Pharmacy technicians are different to clinical pharmacists as they are not able to prescribe or make clinical decisions, instead working under supervision to ensure effective and efficient use of medicines. The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines. In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. SPECIFIC JOB RESPONSIBILITIES CLINICAL Work with the Clinical Pharmacists and Clinicians in accordance with agreed practice prescribing standard operating procedures. Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines. Processing prescriptions in line with agreed clinical protocols and within your competency support medication reviews/monitoring and medicines reconciliation post discharge (or other transfer of care) and synchronizing medicines for patient especially if transferring between care settings, linking with local community pharmacies. Undertake patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients. Support the Clinicians and Clinical Pharmacists in Structure Medication Reviews (SMR) i.e. organise necessary monitoring tests prior to SMR. Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients . To develop and maintain medicines related communication to all Practice staff To assist with the development and review of medicine audits Provide a contact for patients and colleagues with medication queries. Support with project work/prescribing initiatives/clinical audits under the support of the Pharmacist Liaise with Clinicians and staff to resolve prescribing queries. TECHNICAL AND ADMINISTRATIVE To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken. To assist the Pharmacist with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives. To adhere to strict confidentiality policies at all times. Attend local meetings seeking to improve access to medicines or repeat prescribing processes. Support promotion and maintenance of Electronic Repeat Dispensing (eRD) and online ordering Support the development of practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex patients. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. All Pharmacy Technicians must work within their competencies, and have professional indemnity for their role