DUTIES AND RESPONSIBILITIES: To accept delegated responsibilities from the Director of Operations to ensure the management and de.....
DUTIES AND RESPONSIBILITIES: To accept delegated responsibilities from the Director of Operations to ensure the management and delivery of excellent service results, providing leadership and acting as a role model for the staff and services within the portfolio. To deliver commissioned levels of service within allocated resources and develop action plans to manage variances, in partnership with the Clinical Director, and Clinical Leads. To take a lead role in the delivery of national standards. To ensure effective processes and procedures are in place to monitor and track performance indicators. To ensure the performance indicators relevant to specific work areas are reported both internally and externally and within allocated deadlines. To provide regular reports on activity levels, performance against quality standards, financial and performance management issues, highlighting variances and creating action plans to resolve. To manage activity targets within the Directorate through co-ordination and monitoring of waiting lists and to work with the Care Group Director and Director of Operations to ensure that standards relating to patient access are achieved. To ensure that all relevant performance standards are met within the Directorate, introducing or facilitating the introduction of new technology and working practices as appropriate. Take responsibility for the production, development and implementation of policies across the area of responsibility, some of which will impact beyond the immediate service area. To support the Clinical Director in the preparation of clinical business plans and so undertake long term strategic planning for designated services and prepare proposals for the planned growth of any of the services within the portfolio, or that support other services inside or outside the Care Group. These should take into account activity, outcomes, benefits (clinical and non-clinical) and income potential. To ensure information returns required by the Trust, Commissioners, NHS England and other partner organisations are delivered and are timely, accurate and presented to a high standard. To access and interrogate existing information systems (CRAB, Datix, SLR, GIRFT etc.) in order to understand, analyse and report activity and/or changes in services covered to supplement existing standard information provided. To prepare reports on the relevant services within the portfolio for the Board of Directors/Executive Management Committee (EMC) as and when required. To use research and experience elsewhere in the NHS to inform service development and support the implementation of all relevant NICE Guidance. To produce business cases for service development ensuring that implication of service changes or development have been accurately assessed for submission to the appropriate corporate body. To undertake full service reviews as and when required, and to produce information for monthly performance reviews. To represent the Director of Operations at meetings as requested and as appropriate. To undertake project work on behalf of the Director of Operations as required. To investigate complaints in areas of responsibility providing responses as appropriate and in conjunction with the Matron, Clinical Lead and Clinical Director. To assist in the implementation of improvements as a result of learning from Datix Incident Reporting forms and complaints, so that adverse experiences and incidents are reduced in severity and frequency. To ensure a robust communications mechanism is in place, and information is delivered and received in a timely manner within the Directorate and across the Care Group and Trust as appropriate. . To take responsibility for any personal and professional development. To participate in the Trusts on-call manager rota. MANAGEMENT OF RESOURCES: HUMAN RESOURCES: To actively manage the staff within the Directorate Managers portfolio to achieve high attendance, low absenteeism and low turnover as per Trust objectives and standards. To ensure delivery of the Trusts appraisal system within the defined area of responsibility, ensuring that every member of staff has measurable objectives and a personal development plan, which is commensurate with the needs of the service and underpins the Trusts strategic plans. To ensure active application of the Trusts Maintaining Health and Attendance policy. To deal promptly with matters relating to performance and support within the context of the Trusts Performance Management policy and the policy for Maintaining High Professional Standards for Medical and Dental Staff. To undertake exit interviews and develop a strategy to improve recruitment and retention and eliminate dependence upon agency staff. To ensure delivery of the Trusts Human Resources and Workforce policies. To participate in national and local Human Resources and Workforce Initiatives. To ensure a learning environment and culture exists within the services and support the Trusts Training and Development Strategy. To ensure an annual training and development plan is completed and actioned for the areas that fall within the Directorate Managers remit. To ensure the statutory, essential skills and other training (including equipment training) is completed and that attendance and non-attendance records are maintained. To lead the recruitment and retention process of staff as appropriate, effectively inducting new staff in accordance with the Trusts induction programme both corporate and local. To devise, develop and implement skill mix reviews and other workforce planning strategies for the service. To create cohesive and flexible teams who identify strongly with other teams in the Care Group and Trust. FINANCE: To have responsibility for the management of all non-nursing budgets within the Directorate. To ensure financial systems are in place to monitor and achieve budgetary control in those areas included within the portfolio, and to take any remedial action identified as necessary. To work closely with the Director of Finance for the Care Group and the Director of Operations to agree the annual budget for the services within the portfolio, identifying opportunities for cost improvement programmes, service improvement programmes and cash releasing efficiency savings, providing the Director of Operations with accurate costings of cost pressures and service developments. To exercise control over staff and non-staff expenditure. To contain expenditure within budget and develop annual cost improvement plans. To achieve income-related targets. To ensure opportunities to increase income for the Trust under Payment by Results are pursued in conjunction with other colleagues/departments/services. To review monthly budget statements with Heads of Departments, Coordinators and other senior staff as appropriate, agreeing action to contain expenditure within budget. PHYSICAL RESOURCES: To provide on-going review of facilities with colleagues within the Directorate to ensure optimum use of resources. To oversee capital development programmes for the services within the defined area of responsibility, in close liaison with the Head of Estates.
