Job Description:
- Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.
- Ensure timely and accurate processing of orders received through the order hotline.
- Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
- Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
- Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
- Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
- Responsible for collection of information and timely log in of feedback in the CRM system.
- Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
- Ensure timely feedback of all problems and issues from customers and principals.
Provide admin support when necessary.
- Ensure strict adherence and compliance to ISO procedures.
Requirements:
- Able to start ASAP
- Able to commit 6 months
If interested, please email me at biohealth@recruitexpress.com.sg
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Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
biohealth@recruitexpress.com.sg