Total 1,685 front office assistant job vacancies in The United States of America

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

A. Administrative Duties:
a. Leadership Responsibilities:
- Develops and maintains effective working relationships with colleague/subordinate physicians and mid-level providers throughout thefacility and CB0Cs
- Ensures that operations issues/problems are resolved in a timely, logical,stepwise fashion with clear resolution, implementation plans and communication to staff.
- Works effectively within a team environment, contributing to the overallsuccess of the service line leadership team.
- Demonstrates exceptional flexibility/adaptability as evidenced by the ability to manage multiple administrative and/or clinical tasks/prioritiesnecessary to manage the PC issues of the service line.
- Demonstrates the ability to think and act creatively and innovatively, looking beyond day to day operations via proactive planning.
- Demonstrates the ability to challenge systems and processes to improve access to care and the care delivery process.
- Actively participates in performance improvement activities.
- Works with internal and external stakeholders to implement VA initiatives to include but not limited to PACT and T-21 metrics
- Ensures that a forum exists in which staff participate in identifying, communicating, and resolving issues related to local Service Line operations, overall Health Care System operations, ancillary and support operations, and VISN-wide mandates. Appropriate forums would include but not be limited to regularly scheduled staff meetings
- Responds in a timely and appropriate manner to internal and external evaluations or investigations including safety, regulatory, accreditation surveys and/or site visits from various organizations such as OIG Cap, Office of Mental Health Visits, AWE, CARF, OPM, Joint Commission etc. Timeliness is issue dependent and could range from a matter of days up to but not surpassing 1-year from the original citation unless there are documented extenuating circumstances.
- Performance reflects and demonstrates support of the Health Care System Director's, and VISN's performance plan, and Network and national goals

b. Communication: Excellent communication skills are a key competency for the position. The incumbent will be expected to facilitate communication up and down the Service Line and will be the primary conduit of information to his/her colleagues/subordinates as well as to Service Line leadership. Additionally:
- Incumbent sustains collaborative working relationships with all staff, assists in resolving conflicts, and contributes to the accomplishment of VISN and Medical Center strategic goals.
- Works with the VISN Primary Care and Specialty Medicine Service Line and VISN Medical Director to ensure VISN-wide Service Line policies, procedures, performance goals, strategic plans and initiatives are communicated to staff and implemented.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact VHAVISN23EDRP@VA.GOV, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting


Work Schedule: 8:00 AM to 4:30 PM, Monday to Friday

Starting at $200,000 Per Year (VM 15)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This vacancy announcement is intended to cover national bargaining unit agreements for Hudson Valley Health Care System VA. If you are interested in future openings at your health care system, please apply here. Remember to select the specialty & facility you are interested in and qualified for. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies at their facility become available. This is for interest in FY 2024. Applications will remain on file until October 3, 2024.

VA offers a comprehensive total rewards package.Work Schedule: Multiple work schedule available.Your work schedule will vary depending on the position you are applying to. Work schedule will be confirm upon selection.Virtual: This is not a virtual position.Permanent Change of Station (PCS): Not AuthorizedFinancial Disclosure Report: Not requiredVirtual: This is not a virtual position.Relocation/Recruitment Incentives: Not AuthorizedEDRP Authorized: Contact VISN2EDRPCoordinators@va.gov the EDRP Coordinator for questions/assistance.*Please note all positions listed in the job announcement are not eligible for EDRP. After application is received position eligibility will be determined.EDRP Authorized: Contact , the EDRP Coordinator for questions/assistance. Learn more*Please note all positions are not eligible for EDRP. After application is received, position eligibility will be determined.EDRP Authorized:Contact VISN2EDRPCoordinators@va.gov, the EDRP Coordinator for questions/assistance

Starting at $79,475 Per Year (VN 00)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Duties include:

• Provides administrative and clerical support to the Nursing department's Management and Program Analyst, Associate Director of Patient Care Service, Associate Chiefs and Administrative Officer
• Performs specialized training duties within Nursing Department
• Participate in administrative investigations, Boards, Reports of Survey, Audits Rapid Process Improvement Workshop and Joint Commission reviews.
• Processes a wide variety of training inquires. This includes nursing service, VISN 12 training and development opportunities, tuition and travel, continuous education, career development, community outreach, departmental training needs, training equipment resources, educational materials, new employee on-boarding, field accreditation services.
• Tracks initiatives, retrieves organizational program data, creates/compiles reports, and produces charts and graphs to monitor projects and program status.
• Assists Nursing Service Line Officials with activities required to accomplish tasks such as the onboarding process, provision of PIV cards to all new employees and coordination with Management and Program Analyst.
• Creates, processes, and maintains attendance and leave records, as well as setting up all Personnel and Accounting Integrated Data (PAID) time and leave records.
• Creating and maintaining records plans, according to record management and training guidelines.
• Liaison for office support services, coordinates a variety of general office support services for the organization such as requisition, purchase, storage, and maintenance of stock levels.
• Drafts correspondence and general communications regarding training programs, including reports.
• Creates signage for directional purposes to decrease confusion and workflow.
• Schedules conference rooms, prepares documents and materials needed for workshops.
• Tracks initiatives, retrieves organizational program data, creates/complies reports, and produces charts and graphs to monitor projects and program status.
• Prepares presentations, briefings, reports, correspondence, utilizes email and maintains calendars as well as entering medical record information into the database system.
• Participates in inventory management of equipment and supplies.
• Performs other related duties as assigned.

Work Schedule: Full-Time, Monday - Friday, 7:00 AM to 3:30 PM
Telework: Not eligible
Virtual: This is not a virtual position.
Position Description/PD#: Management and Program Assistant/PD234910
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $52,022 Per Year (GS 7)

VA offers a comprehensive total rewards package.

This position is open for either Physician Assistant or Nurse Practitioner. Please see Nurse Practitioner announcement for application submission and eligibility requirements.

The Nurse Practitioner will specialize in pain management, at the Michael E. DeBakey VA Medical Center. Chronic pain management will be the focus of treatment for veterans presenting with prevalent pain conditions such as back pain, headaches, neuropathic pain, joint pain, cancer, and infectious diseases as well as psychiatric comorbidities such as anxiety, sleep disturbance, substance use, and depression.

A multidisciplinary team approach assures the comprehensive assessment and treatment of patients with chronic pain conditions. Incumbent serves as a member of a multidisciplinary pain team including but not limited to pharmacy, physical therapy, psychiatry, psychology, and physician specialists. This role will provide support and clinical expertise in pain management related issues.

Specific duties include, but are not limited to:

• Collaborate with the client/family to establish physical, mental, cultural and environmental factors that facilitate or impede realistic goals and activities.
• Conduct and document findings on patients seen in the clinical setting.
• Determine potential needs for therapeutic changes, diagnostic workups or subspecialty consultation.
• Order and/or interpret appropriate laboratory tests, x-rays, EKG's and reports of other diagnostic studies and procedures.
• Provide follow-up for evaluation of outcomes of x-rays, laboratory tests and diagnostic procedures. Detect and evaluate any significant change in patients' condition, treating as indicated with current evidence-based practice.
• Review medications for clinical need, simplification and possible drug-drug interactions and adjust as indicated.
• Prescribe, administer and review/evaluate patient's response to pharmacological and nonpharmacological treatment regimens
• Evaluate outpatients and manage acute and/or chronic illnesses according to the usual scope of care to include attention to maintenance of stable conditions, preventive health care and screening.
• Formulate diagnostic plans and therapeutic regimen, including possible hospitalizations.
• Plan, provide and evaluate care that promotes wellness and prevents disease/injury and disability.
• Assist patient to maintain or improve their current state of health when disability already exists.
• Assist patients to regain or improve their abilities to cope with states of health and illness.
• Provide education and counseling of the patient and the patient's family in preventive care, medical conditions and the use of prescribed treatments and drugs. Maintain phone contact with patients, families and home care agencies as indicated.

Work Schedule: Monday - Friday, 8:00 am to 4:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Contact demetrius.roberts@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $83,986 Per Year (VN 00)

Developmental GS-5 Level: The Transportation Assistant serves in a development capacity at the GS-5 grade level of the target position. However, during the developmental assignment, full performance range and level of selected functions will not be completely delegated to the employee until proper orientation and training have been completed and the incumbent has demonstrated the knowledge, skills and abilities necessary to accomplish the work at the full performance level. Advancement to the full performance level of the GS-6 will be recommended only after it has been determined that the incumbent meets all regulatory and statutory requirements, is satisfactorily progressing in the training, is successfully performing the currently assigned range of duties as outlined in the target position of Transportation Assistant, position description number 23494-A, and is capable of taking on expanded duties and responsibilities with greater independence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Major Duties at the full-performance level GS-6: The Transportation Assistant works with the VTP Supervisory Transportation Assistant (Mobility Manager) and Beneficiary Travel (BT) Supervisor for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Program. Duties include:

• Consults with management and preforms appointment and admission scheduling.
• Performs a basic analysis of the data and generates a variety of reports.
• Evaluates documents, e.g., sampling plans, permit applications and other data collection forms.
• Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.
• Enters pertinent information into an automated tracking system.
• Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.
• Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Veteran Service organizations (VSO); Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers.
• Coordinates service practice that decreases waits and delays for patients.
• Plans consult processing flow to ensure veterans receive consultation services in a timely manner.
• Utilizes the Veterans Health Information System and Technological Architecture (VistaA), Computerized Patient Record System (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
• Plans and directs programs that provide support services functions.
• Responds to "action required" notifications, ensuring primary providers are correct.
• Coordinates the day-to-day operation of VTS program flow, processes, and functions.
• Works in the Beneficiary Travel Department and will perform duties in accordance with 38 CFR Part 17 and 70, Beneficiary Travel Under U.S.C. 111.
• Determines eligibility for Beneficiary Travel program which provides transportation at Government expense to travel to and from VA facilities and other places for the purpose of examination, treatment, or care.
• Determines method of payment for authorized and unauthorized ambulance claims submitted for consideration.
• Receives invoices for payment of transportation services; investigates authorizations, orders, and/or utilizes CPRS to review medical records; forwards for supervisory approval and submits for payment.
• Acts as liaison between vendors and BT Supervisory, COR and Mobility Manager.
• Writes or selects appropriate letters explaining disposition of unauthorized travel claims.
• Reconciles vouchers, meal and lodging receipts, against authorizations for accuracy prior to preparing certification of payment.
• Responds to client requests and seeks resolution of family/patient/employee complaints.
• Performs other related duties as assigned.

Work Schedule: Various: Shift 6:00 AM to 2:30 PM; Shift 8:00 AM to 4:30 PM; Shift 10:00 AM to 6:30 PM. Varies 7 days per week. Available work schedule will be discussed at interview.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Transportation Assistant/PD23494A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $41,996 Per Year (GS 5-6)

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Togus Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Available
Telework: Not authorized.
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/PDF01391Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Notifications:

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 01/31/2024. The initial cut-off date for referral of eligible applications will be on or about October 24, 2023, with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• These are AFGE Bargaining Unit position.
• This position is covered by a special rate.
• The incumbent may be required to travel to other VA campuses and CBOCs as needed for coverage.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
• Veterans' preference does not apply for other current permanent Federal agency employees.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• The incumbent may be required to travel to other VA campuses and CBOCs.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $46,170 Per Year (GS 6)

Major Duties included but not limited to:

• Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization. Such work includes a variety of administrative functions necessary to run the PMBD and Work place Violence teams. In addition, the incumbent acts as liaison between the PMBD / Work Place Violence programs and other VA offices and administrative offices outside the organization.
• Files yearly report for the programs and is responsible for all administrative tasks necessary to coordinate the PMBD program and Workplace Violence program
• Responsible for assisting Workplace Violence in processes and retrieving data utilizing computerized systems. Documenting in the data based system. Reporting data collection to the Section Chief of the program. Taking minutes for multiple meetings and assisting a very complex service within the VA.
• Provides both technical and programmatic assistance to the Program Chief to carry out a wide range of complex duties and responsibilities. The position requires incumbent to be highly organized; have comprehensive working knowledge of special and . complex subject matter, procedures, or practices; exercise independent judgment; possess superb interpersonal skills; and have a multitude of administrative abilities.
• Provides coordination of administrative details and activities in support of multiple teams throughout the VA. Works directly with leadership and members of all services within the VA in the coordination of PMBD and Workplace Violence.
• Demonstrates skills in communication (verbal and written), problem solving and decision making, organizing, and have a broad knowledge of the many facets of the PMBD and Workplace Violence programs.

Work Schedule: 8:00am to 4:30 pm, Monday-Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD065060
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $42,022 Per Year (GS 6)

Functions or Scope of Assigned Duties:
-The Lead MSA monitors and makes work assignments
-Incumbent will assist in making daily assignments for the out patient clinic areas to ensure each area is adequately covered.
-Provides input on performance
Incumbent will provide information to the supervisor regarding subordinates' performance
-Resolves daily workplace issues and maintains efficient workflow
-Resolves issues independently, involving supervisor only when necessary

Assignments at this level include, but are not limited to:
-Assuring coverage of all areas of responsibility
-Conducting ongoing reviews to ensure quality of work
-Monitors Clinic Cancellation for approved Provider leave requests
-Monitors Scheduling for accuracy
-Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules
-Ensures all subordinate assignments are fair and equal
-Assists in providing outpatient clinic coverage when necessary-Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met
-Provides initial one -on- one training
-Organizes and plans cross-training for new employees in out patient clinics
-Monitors new employee progress and reports to supervisor any areas of concern
-Organizing the work structure of his/her assigned areas; and acting as liaison between MSA's and other hospital staff in order to resolve day to day conflicts
-Resolves day to day conflicts independently, involving supervisor when necessary
-Running reports for RTC orders, Consult Tracking Management, Pending appointments over 28 days, Open Encounters and Find Next 3 appointments, analyzing data and distributing work as necessary and adjusting clinic slots to accommodate patient needs.

Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, nurses, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.

Work Schedule: 7 a.m. to 3:30 p.m. Monday-Friday
Telework: ADHOC at Supervisory Discretion
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,696 Per Year (GS 7)