Total 719 Manager front desk officer job vacancies in The United States of America

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Liaise with Finance Department to ensure that credit procedures are properly carried out

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

• Handle all guest correspondences and ensure prompt follow-ups

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Are you a passionate, organised, positive individual who takes pride in their work?

Are you looking for a Monday to Friday role with flexibility for some home working?

What’s in it for me?

• Salary of up to £30k (depending on experience)
• On target earning - you could earn up to an additional £5k on top of your salary!
• FREE parking
• Discounts across The QHotels Collection
• Access to accommodation discounts in Hilton and Marriott worldwide
• 33 days holiday including bank holidays
• Support with training & professional qualifications, including course fees!
• Access to an Employee Assistance Program

What will I do?

• No cold calling! You’ll focus on maximising MICE and Group opportunities through new enquiries inbound & existing enquiries
• Support with the ongoing development & training of a growing Central events team.
• Handle complaints and disputes.
• Be that ‘go-to’ person for all team member queries or questions.

Is this the role for me?

• Previous experience working within a hotel sales team, hospitality central sales department or event operations
• People management experience
• IT savvy

At The QHotels Collection, we are proud to be a Disability Confident employer. Our culture centres around diversity, inclusion, and equal opportunities for all. If you would like to discuss your application further in relation to the Disability Confident, please do reach out via email to resourcing@theqhotelscollection.co.uk.

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Reporting to the Front Office Manager, the Front Office Assistant Manager will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.

What you’ll do…

• Lead and inspire the reception team to create a memorable, effortless Novotel experience for our guests, making sure they feel special and eager to come back for more.
• Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
• Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
• Keep detailed records of who's staying with us, any incidents, and other important info.
• Know your stuff when it comes to health and safety rules.
• Be part of the hotel crisis and fire teams and know all the drill.
• Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary £37,000 a year + Incentives (39 Hours a week)

Benefits

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

High street discounts: with Perks at Work

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Healthy meals provided

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

What will I be doing?

· Assist the Front of House Manager to oversee the entire Front Office operation to maintain high standards

· To evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

· Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

· Assist the Front of House Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

· Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

· Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

· Monitor staffing levels to meet cover business demands

· Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes

· Assist the Front of House Manager with recruiting, managing, training and developing the Front Office team

What are we looking for?

· Previous managerial experience in Front Office within the hotel industry

· Previous experience as an assistant Front of House Manager of Front Office Manager

· High level of IT proficiency

· High level of commercial awareness and sales capabilities

· Excellent leadership, interpersonal and communication skills

· Commitment to delivering a high level of customer service

· Ability to work under pressure

· Excellent grooming standards

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

#LI-TR1

Proud member of the Disability Confident employer scheme

junior front of house manager | full time

an exting opportunity to join our brand new location!

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Assistant Front of House Manager, Private Membership club, Central London, £ 33,000

You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.
KEY RESPONSIBILITIES:
* Manage team day-to-day operations ensuring that an exceptional service is provided to guests; service standards are implemented and maintained.
* Manage members bookings for special requests and events
* Ensure that daily operational procedures are adhered to at all times
* Manage the rota to ensure the club is open at agreed times with adequate staffing levels
* Manage induction of new staff and train to deliver service at required standards
* Establish a courteous, helpful and friendly attitude to all members at all times, provide a warm, polite and courteous greeting ensuring that members are satisfied with their visit.
* Support and assist with throughout the day with members guest events.
* With support from FOH Manager manage complaints in accordance to company policy.
* Review and update department SOP's and train staff on procedures.
* To work with the front of house team and liaise with facilities team regarding housekeeping when required.
* Have a good working knowledge of services offered in the facility
* Assist with maintenance and housekeeping issues when required
* Maintain strict confidentiality of members information at all times
* Ensure an informative handover is provided
* Record all accidents and incidents according to set protocols
* To understand and abide by the Health and Safety and Fire Policies
* To undertake all mandatory and job specific training
* Ensure that the Company Policy, and protocols are adhered to at all times
REQUIREMENTS:
Essential
* Previous Hospitality 5 star or similar environment is a must have
* Experience of dealing with VIPs or HNW individuals
* A professional manner and able to motivate a team with a positive attitude.
* Ability to form good working relations and adaptable to work within a team
* Strong communication and interpersonal skills
* Good organisational skills
* Able to problem solve and remain calm
* Assertive, articulate and polite
* Good timekeeping and prepared to be flexible to meet the needs of the service
* Ability to work on own initiative as well as part of a team
* Ability to remain calm when under pressure
* Food preparation knowledge
Desirable
* Interest in personal and professional development
* Previous customer service experience
* Good general Education
* IT Literate
If you are a dedicated professional with a passion for Luxury hospitality and leadership, we would love to hear from you. Apply today to join as an Assistant Front of House Manager.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

junior front of house manager | part time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Do you pride yourself on providing outstanding customer service?

Are you currently seeking a new challenge?

The Assistant Front of House Manager is a key pivotal role within the hotel as you will be responsible for ensuring guests experience a high level of service and will be their first impression of the hotel.

You’ll support the Front of House Manager in supervising the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures & regulations are always followed.

What will I do?

• Responsible for the guests stay at the hotel
• Manage & motivate your team in order to provide high quality service for guests
• Review room allocation and make sure the correct rooms are allocated to the right guest
• Handle any issues or complaints which may arise
• Presentation and appearance of your team is to company standard
• Knowledgeable and understanding all rates, packages and special promotions

Is this the role for me?

• Previous experience in a guest experience capacity or front of house within a hotel environment
• Relevant qualifications – front of house, hospitality or business management
• Able to demonstrate your ability & experience in providing high quality service
• Strong people management experience
• Passionate about customer service, presentation & cleanliness
• KPI and target driven
• Ability to multi-task

Why The QHotels Collection?

• Family and Friends discounts in hotels across The QHotels Collection
• Free onsite parking
• Various Employee celebratory days throughout the year
• Support with training & professional qualifications, including course fees!
• Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio
• Internal talent exchange network
• Access to an Employee Assistance Programme, 24/7, 365 days a year

At The QHotels Collection, we are proud to be a Disability Confident employer. Our culture centres around diversity, inclusion, and equal opportunities for all. If you would like to discuss your application further in relation to the Disability Confident, please do reach out via email to resourcing@theqhotelscollection.co.uk.

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.