About the role
This is a permanent, full-time vacancy, 8am-5pm Monday-Thursday and 8am-4pm on Friday. Hybrid working available 2 days in the Oldham office typically Tuesday & Wednesday and 3 days working from home. However at first during training and induction the expectation is to be fully office based in Oldham (typically 4 weeks min.)
You will be reporting to the Operational Support Manager and be responsible for the following:
- Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractor's purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.
Essential:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communications.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Microsoft Office including Word and Excel.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Evidence of competency in a relevant trade
- Demonstrate the Guinness Behaviours.
Desirable:
- Experience of working with large volume data processing activities.
- Experience of scheduling work.
- Experience of working with subcontractors.
- Excellent organisation and time management skills.
- Experience of working with invoices / accounts.
If you'd like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
Interviews to take place on Thursday 9th May 2024 at our Oldham office.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
