Total 1,659 customer service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

Job Description:

• Handle all incoming customer calls, queries and complaints in a promptly, efficient and professional manner
• Process customers order both online and offline.
• Update customer on the status of their order or delivery
• Provide high level telephone, email and web chat support to our customers
• Enthusiastically assist in resolving customers' concerns on products, delivery related issues, order placing online and all other customer enquiries.
• Adhering to a company’s SOP’s when interacting with customers
• Handle high volume of calls especially during festive period
• Other ad-hoc administrative roles as and when required

Job Requirements:

• Good interpersonal skills and be able to establish a positive rapport with customers
• Ability to remain calm and polite when dealing with customers
• Experience in a customer service environment is an added advantage
• Good command of spoken and written English

Apply Now
















CUSTOMER SERVICE ASSISTANTS


Tamworth NSW 2340


POSITION OVERVIEW At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.   DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:

Adheres to all standard operating procedures and policies
Responsible for cash handling procedures
Responsible for all communications applicable to their assigned area
Assists in merchandising procedures
Responsible for maintaining assigned area
Delivers exceptional customer service







... Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANTS

Interested
















CUSTOMER SERVICE ASSISTANT


Armidale NSW 2350


POSITION OVERVIEW At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.   DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:

Adheres to all standard operating procedures and policies
Responsible for cash handling procedures
Responsible for all communications applicable to their assigned area
Assists in merchandising procedures
Responsible for maintaining assigned area
Delivers exceptional customer service through







... Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT

Roles & Responsibilities

• Prepares and respond to customer inquiries by studying products, services, and customer service processes.
• Co-ordinate and monitor shipments with contractors and vendors and update both internal & external stakeholders.
• Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues.
• Assist on day-to-day logistics & fleet related operations (import-export clearance, documentation, expediting, M&R, inventory control etc.)
• Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation.
• Assist in the preparation of RFQ, Pricing & Quotations.

Requirements

• Degree education in Logistics or possesses a Chemistry background.
• Relevant work experience in the Logistics or Transportation field with no less than 3 years in the related industry is a must
• Experience in tank freight operations, fleet control & management & Tanks leasing.
• Technical knowledge and experience in handling M&R of ISO Tanks.
• Knowledge of DG cargo including IMDG/IATA is a must.
• Able to make tradenet declaration and familiar with Certificate of Origin
• Japanese speaking is a must.
• Able to start work immediately will have an added advantage

Kindly send your resume to prkworldpte@gmail.com or whatsapp to +65 81226944

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Job Description

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

This Customer Service Specialist (CSS) provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS is responsible for the following account activities: order management, including scheduling and other activities as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications.

Key Duties & Responsibilities:

Provide customer service for post-sales order management and customer forecast entry, as/if needed
Regular interface with the Regional Demand Planner, addressing Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
Regular interface with Product Support Teams to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
Participates in sales meetings and regional worldwide customer service team meetings
Monitors and reports on progress against department and personal goals
Performs other related duties as needed

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Job Responsibilities:
- Communicate with external stakeholders for delivery orders
- Call customers to arrange for the delivery of goods
- Receive callbacks from customers and deal with any customer queries
- Check on status of parcels using internal operation backend system
- Handle payment from suppliers and vendors
- Manage any payment issues with external stakeholders

- Proficient in using basic Excel function to calculate driver commission

Job Requirements:
- Min Diploma qualification is preferred
- Basic proficiency in Microsoft Office (Excel & Word)
- Able to work in a warehouse environment (will be based in office)
- Able to multi-task and a good team player
- Proficient in both English and Mandarin to liaise with Mandarin-speaking associates and customers

Working Hours:
- 5 days/6 days week (Alternate Saturdays)
- 9am to 6pm

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of the motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Responsibilities:

• Support sales team with components lists price which is the basis for sales to calculate the project offer price during bidding phase.
• Follow-up with contract execution, material availability and payment of the project after sales order intake.
• Order entry in SAP system and ensure correct sales order for billing
• Review customers’ PO key T&C and ensure adherence to company policies
• Coordinate with customer and internal department to meet all deadlines and smooth processing of each order
• Liaise with customer for their deliverables and delivery date
• Assist to maintain and monitor project plans, progress, schedules, budgets and expenditures
• Attend KOM (kick off meeting) to understand the project scope and objectives
• Develop and manage a detailed project schedule and work plan for the smooth closure of each order in hand
• Any other ad-hoc duties as and when required by your manager

Job Requirements:

• Minimum “O” level or NITEC Certificate in qualifications
• Minimum two (2) years of similar working experience handling customer’s order from the order stage until the stage of goods delivery.
• Conversant in Microsoft Office and well versed in writing and e-mail etiquette.
• A team player and problem solver who is able to work alongside with people from all levels across various department
• Knowledge of SAP system is an added advantage
• Able to work in fast pace environment
• Only Singaporean will be considered for the position

Business Support Officer - Customer Service
About Us
Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Kelvin Ranges. The Koala Capital of the world offers much more than just our famous furry friends! With a population of approximately 13,085 Gunnedah is a commodity hub and major destination on the intersection of the Kamilaroi Highway Touring Route and Oxley Highway. Here at Gunnedah Shire Council, we are committed to providing a friendly and helpful service to all stakeholders and a liveable and accessible community for all ages and demographics. Additionally, we are proud to promote economic and business development in the region.
It is important to note that we are not only invested in the people of Gunnedah, but also heavily invested in our employees and their future careers. 




... Click here to view more detail / apply for Business Support Officer ? Customer Service