Total 4,150 Senior Executive customer service job vacancies in The United States of America

Responsibilities

• Manage Day to Day operation of all CSOs under his/her charge
• Prepare monthly report update to factory & sales team on Ferroli/Rubine repair service
• Prepare monthly report update to factory & sales team on EF/ELBA repair service
• Prepare monthly report update to factory & sales team on BEKO repair service
• Put up TANK leaking claim report to Ferroli factory
• Put up defective PCB claim report to Ferroli factory
• Put up compressor claim report to BEKO factory
• Put up washing machine motor claim report to BEKO factory
• Arrange service appoint for schools.
• Arrange service appointment for CASA installation team
• Submission of petty cash claim to Finance Department
• Put up bi-monthly petrol claim to Finance Department for payment
• Put up technician monthly commission claim to HR
• Put up “nozzle change” claim form for service staff
• Submit quotation to school for any service request
• Submit service collection claim through government website
• Control and manage availability of daily service slots for service staffs
• Reply to all incoming emails and WhatsApp text messages
• Arrange collect back of defective product for indoor repair
• Check and verify contractor monthly claims
• Follow up on outstanding payment by customer
• Prepare Google Review 5 Stars report to HR
• Prepare monthly Service Collection report for Finance Department.
• Prepare for annual audit inspection
• Perform any other duties as assigned by the Service Manager or Senior Technical Supervisor.
• Help spare part team to count stock during annual stock take.

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Working Hours: 5 days work week, 10 am to 6 pm (2 days work from home)

Salary: $3000 - $4000

Working Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Job Description:

Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and is able to cleverly solve customers problems while balancing the company's interest.

What a typical day-to-day looks like:

• Replying and following up on tickets via Zendesk
• Check for new orders and send orders to logistics
• Follow up of delivery status with logistics
• Assist customers with modifications of orders or refunds
• Assist to arrange disposal or donation of returns
• Suggesting improvements on existing processes

What kind of person would do well in this role:

• Able to remain calm in troubled situations with customers
• Able to instinctively understand customer's problems
• Enjoys solving new situations with clever solutions
• Enjoys working with fast moving, effective and efficient colleagues

What qualifications you would need:

• Ability to show that you can understand customers well
• Capable of typing English well.

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;
• Must be fluent in English (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends

WORKING LOCATION:

• Jurong East

Entry-level candidates are also welcome, as training will be provided. If this sounds like you, we want to work with you! Send in your application today. Please contact us at 85904662. We'll be in touch if you are shortlisted for the role. Hope to hear from you soon!

• To response and ensure the customer inquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To ensure and implement procedure based on ISO work procedure.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
• To assist and back up other team members and provide supports and report to supervisor.
• To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.

Job Responsibilities:

• Handle customer's enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer's queries
• Resolve any customer's complaint and issue arise
• Attend to any questions or queries related to company's product
• Plan and allocate adequate manpower to complete assigned jobs
• Manage purchasing related matters as per customer's queries
• Work closely with Service Engineers for any job task related matters
• Other ad-hoc duties assigned by management

Requirements:

• ITE/ Diploma in Business, Engineering, or any related field
• No experience required
• Good communication and customer service oriented

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Job Summary

This role is responsible for ensuring the smooth daily operation of the reception area. As the first point of contact, creating a welcoming yet professional image of the company will be vital to this position. In addition, the role will include office management and administration duties.

Job Responsibilities:

Office Management

• Be the brand ambassador for Compass Singapore office including receiving guest and managing the phone system with good telephone etiquette.
• Manage office and pantry/ meeting room management including purchases, inventory management and office upkeep, season parking, landlord management, mails management, and local and overseas delivery.
• Provide facilities management support for efficient and effective delivery of logistics and support services to the office environment.
• Provide office equipment order, tracking and invoices processing together with Finance, including seeking approval.
• Be the main point of contact for general vendors management relating to admin like FCM and any relevant office vendors.

Calendar Management

• Provide secretarial support and manage top management calendar and meetings (Managing Director, Singapore).
• Support travel arrangement and local and overseas claims for MD and Directors level (if needed)
• Support management presentation and reporting.
• Support other Directors claims (if any/ as needed).

Employee Engagement

• Support employee engagement activities and planning together with Head of HR.
• Propose ideas and execution of corporate events.
• Support Townhalls and any relevant office events and initiatives.

Human Resources

• New hires set up including face biometrics and tracking.
• Support human resources admin support like Online Foreign Worker Address Service (OFWAS).
• Work with Operations on uniform issuance for new hires.
• Support total company training registrations and any related HR operations/ administration duties

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures including reporting any incident in the office to Head of HSE and Head of Human Resources.
• Maintain safe personal presentation standards in the office including as the appointed Fire Warden and First Aider for office.

Job Requirements:

• Minimum 3 year of related experience
• Diploma above qualification or relevant working experience
• Good phone etiquette skills
• Good communication skills – written and verbal
• Ability to be resourceful, self-motivated and proactive in dealing of issues that may arise
• Proficient in office applications
• Team player and self-motivated
• Ability to work in a team and independently
• Ability to maintain confidentiality of data and information

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Redhill
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $2,600 per month
• Contract Duration: 3 + 3 extendable months

Key Responsibilities:

• To provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre.
• To attend to enquiries relating to organization and other schemes and services
• To assist in updating daily logs and record keeping

Key Requirements:

• Degree in any related field.
• Knowledge in customer service will be an added bonus.
• Fresh grad is welcome to apply!

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Description & Requirements

· Warmly welcome and greet our members and their guests to our Club

· Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries

· Attend to phone inquiries and ensure all reservations are confirmed

· Maintain good guest relations at all times and attend to the needs of the customers professionally

· Ensure daily operations in Front Office run smoothly, oversee daily cleanliness, safety measures and assist in the co-ordination of special events, ensuring a secure and compliant dining environment

· Positive attitude with an outgoing personality

· Well-groomed and takes pride in looking good

· Great communication and excellent customer service skills

· Perform any other ad-hoc duties as assigned

Working place at Raffles Place

• MNC
• Up to S$4,000
• Minimum 1-2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Process and manage customers’ orders
• Attending and assisting with prospects and clients
• Identify customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Assist in administrative job functions to support the sales team
• Excellent conduct to represent and uphold company’s reputation
• Follow up promptly with customers to resolve issues
• Other Ad-hoc duties assigned

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 1-2 years of related experience in Customer Service, preferably within food / FMCG industry
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)
• Business level Japanese proficiency level required to manage and liaise with Japanese speaking counterparts & customers

OTHER INFORMATION:

• Location: West
• Working hours: 5.5 day per week (during probation) ; 5 days + Alternate Saturday half day (upon confirmation)
• Salary: Up to S$4,000 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – florence.pang@achievegroup.asia

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job description

• Manage customer sales inquiries for both cash and credit transactions
• Up-sell or cross-sell company products and services as appropriate
• Builds positive and effective relationships with clients and ensures their satisfaction
• Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders.
• Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given.
• Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments.
• Successfully negotiate pricing with customers, suppliers.
• Process and release accurate invoices for all relevant sales.

Required Skills & Experiences

• Diploma in any field.
• Candidate come with Electrical, Electronic, Mechatronics Engineering, or a related discipline with engineering knowledge will be added advantage.
• Effective communication and interpersonal skills.
• Experience in problem-solving and decision-making.
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task.
• Works cohesively as part of a team and has an enthusiastic and good team spirit.

Highlights and Benefits

• Twice performance bonus a year , quarterly incentive schemes and annual profit sharing.
• Medical and dental and TCM benefits.
• Relevant training and invaluable experience.
• Free parking.
• Yearly appraisal and career growth opportunity.
• Work for a company that cares about you.

Working Hours: 8:00 a.m. – 5:30 p.m.

Working Location : Kallang (5 days a week)

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

· Booking of flights with airlines

· Arrangement of shipments with customers and contractors

· Maintain good relationships with both internal and external stakeholders

· Handle all customers' enquiries timely and effectively

· Work closely with internal operations to meet customers’ requirements

· Ensure compliance with customers’ Standard Operating Procedures

· Ensure all data are updated correctly in system

· Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

· Track and monitor shipments status and inform customer accordingly

Requirements:

· At least 1 year of experience in Airfreight and familiar with import and export process

· Good understanding of Incoterms 2010

· Self-discipline, initiative, responsible and independent in a fast-paced environment

· A good team player with good interpersonal and communication skills

· Flexible / Adaptive to changes

Job ID: 4758VV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.