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Description -
What a Global Account Operations Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.
#Li-Post
Job -
Sales OperationsSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
What a Regional Service Delivery Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
What a Financial Account Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere
#Li-Post
Job -
FinanceSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
What an Emerging Markets Partner Business Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
50%Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
We are currently searching for dedicated candidates to join our dynamic team as Inside Presales Technical Consulting Manager . In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.
As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.
Mission of the Presales Technical Consultant Manager:
Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.
Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.
What a Inside Presales Technical Consulting Manager does at HP:
Lead and mentor a team of Inside Presales TC
Ensure an appropriate level of technical and professional competence within the team.
Guide the team in providing technical recommendations, direction, and guidance on HP Personal Systems/Print offerings.
May serve as Practice Lead for one of our primary commercial businesses (either Print or Personal Systems) and lead Inside TCs in that practice across teams.
Assist in the recruiting, training and development of team members.
Ensure the delivery of team services in accordance with the SLA.
Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.
Ensure that the team's concerns are actively listened to and addressed appropriately.
Accurate tracking of requests in our CRM tool.
Manage technical escalations and provide proactive updates to stakeholders.
Assess and manage team member performance to ensure individual and group excellence.
Provide guidance on process improvements.
Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.
Individuals who do well in this role at HP, usually possess:
Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
Advanced proficiency in spoken and written languages relevant to the team and English
Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.
Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
Inter-personal skills with an interest in people development and coaching
Self-motivated with the ability to operate with minimal tactical direction.
Demonstrated motivation to seek knowledge and continuous learning.
Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
Typically, 5-7 years of relevant work experience.
Preferably has had first team leadership experience.
Career Path:
The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
Job -
ServicesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
We are looking for a Channel Business Development Manager to join our team to drive a transformational change in the reseller channel. Our aim is to develop partners so that they can provide a consolidated workplace experience for their customers.
The candidate, who has both strong sales and business management skills, with experience in the services and contractual space, would be based in a global organization, but responsible for a set of partners / countries. The role includes understanding, driving and achieving / over-achieving sales targets and, as part of the country sales organizations, the execution of centrally designed initiatives, utilizing global tools to promote local channel business, as well as analyzing market environment and challenges, and consolidating local requests and help needed. Responsibility also includes establishing the right business governance with the partner landscape, managing the current channel activities, and recruiting new partners.
Scope of the role is HP’s Personal Computing and Office Printing Services and Solutions portfolio across product lifecycle services, managed print services and PC & Print Software, in one word: HP Workforce Solutions portfolio.
This role is ideal for people who want to be part of the emerging HP business area for the future and drive its growth and development.
Partner enablers to help grow sales and delivery of HP Services (PC and Print) (including value proposition, program, tools, dashboards, incentives)
What a Lifecycle Services Channel BDM – Malaysia does at HP:
Partner enablement: value proposition, collaterals, trainings
Partner selection, segmentation, adoption, certification
Services channel programs deployment
Partner Services joint business plan for top partners
PBM education on channel tools, programs, growth initiatives
Business dashboards & analysis
Linkage to technical support resources
Limited to no involvement in end-user sales or partner account management
Key performance metrics
Services p-rate
Sell-thru, services mix
Growth initiatives performance
Number of partners selling Services
Channel program partner participation
Partner share of business
Engagement with other teams
Day to day Partner engagement together with Market Channel Sales team
Feedback on products, pricing, value proposition, sales enablement, and growth initiatives to Global channel Workforce Solutions and GBU
4P planning: channel incentives development with Services Categories
Individuals who do well in this role at HP, usually possess:
Services sales background
Partner management experience
Good mix of analytical and action-oriented mindset
Good communication skills within Market and on global level
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
We are currently searching for dedicated candidates to join our dynamic team as an Inside Presales Technical Consulting Associate Manager. In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.
About the Role:
As an Inside Presales TC Associate Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of either Personal Systems or Print products and solutions. Your supervision will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.
Mission of the Presales Technical Consultant Manager:
Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on HP products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.
Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.
Responsibilities:
Lead and mentor a team of Inside Presales TC
Ensure an appropriate level of technical and professional competence within the team.
Guide the team in providing technical recommendations, direction, and guidance on HP's offerings.
Assist in the recruiting, training and development of team members.
Ensure the delivery of team services in accordance with the SLA.
Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.
Ensure that the team's concerns are actively listened to and addressed appropriately.
Accurate tracking of requests in our CRM tool.
Manage technical escalations and provide proactive updates to stakeholders.
Assess and manage team member performance to ensure individual and group excellence.
Provide guidance on process improvements.
Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.
Individuals who do well in this role at HP, usually possess:
Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
Advanced proficiency in spoken and written languages relevant to the team and English.
Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.
Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
Inter-personal skills with an interest in people development and coaching
Self-motivated with the ability to operate with minimal tactical direction.
Demonstrated motivation to seek knowledge and continuous learning.
Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
Typically, 5-7 years of relevant work experience.
Preferably has had first team leadership experience.
Career Path:
The Presales Technical Consultant Associate Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
Job -
ServicesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:
What a Contact Centre Manager does at HP:
Devise and Implement Call Centre V2.0 to make us Future Ready Proof
Understand business needs and translate those needs into people skills and strategies.
Responsible for executing the customer strategy.
Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs
Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.
Ensure the service provided meets or exceeds expectations in the KPIs
Deliver weekly, monthly and quarterly reviews to the management and to clients.
Interface between stakeholders and internal team
Ability to analyze the competitive environment of the customer and raise of market share.
Direction and Strategy:
Determines the best use of team resources to meet revenue quota and goals.
Account Management & RAD
Establishes clear guidance for account coverage, contact, frequency and call strategies.
Establishes clear and measurable goals for team members.
Stakeholders Relationship:
Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.
Ensures that an account transition process is in place and that process is well executed by all members of the team.
Successful Processes:
Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.
Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.
Ensures that customer support issues are escalated and responded to appropriately.
Effective, predictable business:
Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.
Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
Ensures adherence to corporate standard tools and processes.
Individuals who do well in this role at HP, usually possess:
University or bachelor’s degree; Advanced degree or MBA preferred.
Prior selling experience includes multiple, diverse set of selling responsibilities.
Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.
Typically, 12+ years of experience as referenced above.
5 years commercial management experience.
Highly experienced in product specialty (computers, printers, servers, storage).
Experience in related industry.
Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)
Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.
Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.
High level of negotiation skills at high level customer management.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Not SpecifiedRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.