Total 4,681 Manager branch manager job vacancies in Customer Service category in The United States of America

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

As the Centre Manager, you will be responsible for managing and supervising a team of care staff to ensure the smooth operation of the senior care centre. You will also be required to organise activities and ensure the centre provides safe care by analysing incidents and implementing solutions to ensure the safety of our clients.

Responsibilities:

• Ensure clients’ (Daycare and Rehab) welfare and safety are well taken care of in the centre.
• Develop, implement, and evaluate innovative and therapeutic activities in line with the GRACE model or care for all daycare clients.
• Engage internal and external stakeholders in conducting meaningful activities to engage clients.
• Organise and conduct MDM to ensure holistic care of clients.
• Promote inclusive care for clients by inviting community residents into the centre.
• Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
• Partner with internal stakeholders to achieve organisational goals.
• Provide overall operational leadership and supervision for staff in centres.
• Ensure business sustainability via prudent management of resources, and achieve 95% utilisation rate at a steady state (2 years) for Daycare and Rehab.
• Provide quality service in line with MOH SOPs and service requirements.
• Ensure the centre is ready for clinical, service and financial audits.
• Ensure centre facilities, equipment, and assets are in good working condition, and that all scheduled servicing is carried out promptly.
• Ensure the accuracy of monthly subvention reports.
• Collate data and submit reports when the need arises.
• Increase publicity by engaging community partners within the centre’s catchment area.
• Manage Transport fleet and ensure operational efficiency.
• Ensure staff attend compulsory training (core program, mental health training, first aid, ETC)
• Promote a learning culture by supporting staff in upgrading their skills and knowledge through attending in-house or external courses.
• Identify areas for improvement, along with making recommendations and implementing solutions for the betterment of the care centre.
• Any other projects that are assigned by the manager.

Job Requirements:

• Degree or Diploma in relevant disciplines.
• Prior experience in caregiving duties in Hospitals, Nursing Homes or individual parents would be advantageous.
• Willingness and patience in serving elders.
• Bilingualism (Mandarin) is required due to the work environment.
• Team player with strong communications, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office Applications.
• Singaporeans and local PRs Preferred.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hrs per week
Working Pattern: Monday-Friday 9am-5pm
Location: Swindon

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Two schemes provide services for young parents aged 16-25 and the third service provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Posted: 11/04/2024

Closing Date: 11/05/2024

Job Type: Permanent - Full Time

Location: Dandenong

Job Category: Workshop


About Us
CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES Think Safe Act Safe.

Job Description

This role is

... Click here to view more detail / apply for Service Manager

Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y.
YMCA Victoria's Early Learning Centres (ELC's) are safe, supportive spaces offering high quality early learning education and care for children aged six weeks to five years old.
About the role
This exciting leadership position will oversee the daily operations and strategic development of our Epping Early Learning Centre. It is a fantastic opportunity to develop a modern centre and a high performing team.
As a motivated and customer-focused leader, the Centre Manager will lead a highly engaged and dedicated team in the exceptional delivery of the National Quality Framework in both a long day care and sessional kinder setting.
You will experience specialist support from ... Click here to view more detail / apply for Centre Manager

SERVICE MANAGER
Basic Salary - £32,000 to £38,000
OTE - £60,000
Location - New Milton

Benefits -
Brand Training
Cycle to Work Scheme
Life Assurance
Longevity Rewards

Opportunity for a process driven and proactive Service Manager to join and manage their team, motivating the service department and ensuring efficient workshop loading, whilst attending to all customer requirements with their best interest as your priority.

Responsibilities of Service Manager
·Be a strong performer who can balance managing a team whilst hitting your own daily target.
·Coordinating an organised and cost-effective process for aftersales and servicing of vehicles.
·Ensure all details are communicated through to the workshop in an efficient manner.
·Work to maximise performance and overcome challenges
·Grow retail service and improving efficiency within the vehicle repair workshop.

Skills and Qualifications of aService Manager
·Must have previous experience as an Service Manager
·Strong leadership and evidence of outstanding customer service
·Excellent written and verbal communication skills
·The ability to motivate and inspire a team in a target driven environment

Please contact Ryan McArthur @ Auto Skills and quote job number: 47469

Recruit4staff is proud to be representing their client, a leading HVAC Services company in their search for a Service Manager to work on a permanent role from their branch in Derby.

For the successful Service Manager our client is offering:

• Up to £45,000
• 40 hours per week (Flexible 08:00 - 16:00/17:00)
• Permanent
• Benefits: 25 Days Holiday + Bank Holidays, paid travel time, overtime, and standby rates, Pension

The role - Service Manager:

• In charge of the everyday running and functions of a Service and Maintenance department
• Ensure that reactive and planned service calls, remedial work and maintenance visits are carried out efficiently and effectively meeting clients expectations
• Manage budgets and financial targets for the branch

What our client is looking for in a Service Manager:

• Experience in a people management / supervisory role - ESSENTIAL
• NVQ level 2 or equivalent in Refrigeration
• Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance
• Full UK Driving Licence ESSENTIAL
• Proven experience covering service & maintenance work

Key skills or similar Job titles:

Refrigeration Engineer, Chiller Engineer, HVAC engineer, Refrigeration & Air Conditioning Engineer, AC Engineer, Air Conditioning Engineer, Service Manager

Commutable From:

Nottingham, Derby, Loughborough, Burton-upon-Trent, Chesterfield, Mansfield

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Care Manager – Up to £58,300 per annum - Park Avenue Care Home

We have an exciting opportunity for a Nurse Qualified Care Manager to work closely with the Home Manager and well-established, hardworking team at our Park Avenue Care Home Bromley, Kent – currently rated ‘GOOD’ in all KLOE’S by CQC.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

· Salary: Up to £58,300 per annum.

· 45 hours a week from Monday – Sunday

About the role:

The Care Manager will provide leadership on all issues relating to clinical excellence. Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured.

As the Care Manager, you will ensure that your team is well supported and happy in their roles, as this will help them to provide quality care for the people living in our homes. You will also need to be passionate about providing high quality care, ensuring the lives of the people living in our homes are continually enriched.

Park Avenue Care Home is a welcoming 51 bed care and nursing home that provides a range of respite care, long-term residential dementia care, nursing care, nursing dementia care and end of life care.

Our spacious, modern home is tastefully decorated and well known for its bright and welcoming environment where residents and team members, many of whom live locally in areas such as Petts Wood, Beckenham and Catford, thoroughly enjoy celebrating our close links with the local community. Our focus is always ensuring the special people who live in our home, spend their days enjoying the things they love and having a great quality of life.

https://www.cqc.org.uk/location/1-122198058?referer=widget3

What we are looking for from you:

· Registered Nurse – RGN, qualified with active PIN

· Experienced within a nursing/care home setting for older people.

· Extensive clinical knowledge

· Sound knowledge of CQC Regulations and legislation

· Excellent organisations and planning skills.

What we offer in return for your hard work:

· 25 Days holiday plus bank holidays

· Free parking

· DBS Certificate paid for by Excelcare*

· Contributory Pension Scheme

· Discretionary Company Bonus Scheme

· Annual Salary Review

· Comprehensive Induction Program

· Refer a Friend Scheme rewarding up to £500 for every person you refer*

· Team Appreciation Days

· Long service awards

*Terms & Conditions apply

To find out more about our beautiful home please click the link: https://www.excelcareholdings.com/care-homes/our-care-homes/london/park-avenue-care-home

If this sounds like the role for you, please apply online today.

Trades & Services
Mechanic / Automotive
Melbourne
Permanent / Full Time



Attractive salary employee benefits
Key leadership role within our Flagship site
Develop your career with Australia's largest Daimler Trucks dealership group

Your Next Opportunity
As the Service Manager , you'll leverage your proven leadership abilities and extensive service background to oversee and drive the success of our Service Department at Daimler Trucks Laverton . Reporting directly to the General Manager, you'll play a pivotal role in ensuring the smooth operation of our
service operations while maintaining a best in class customer experience.

Key Responsibilities:


Lead and manage the Service Department team to achieve targets and exceed expectations
Take charge of all service and repair tasks, ensuring efficiency and quality at every stage
Uphold the


... Click here to view more detail / apply for Service Manager

Job title: Centre Manager
Location: Bunbury, WA


Join a dynamic team within a leading independent commercial real estate firm.

Our client is actively seeking an accomplished Centre Manager for their expanding portfolio of retail centres in Bunbury's South-West region.

This role presents an exceptional opportunity to contribute expertise while enjoying the vibrant lifestyle offered in the area.
 
Why Choose Us?
Manage day-to-day operations of a diverse retail property portfolio.
Oversee lease renewals and coordinate fit-outs as necessary.
Cultivate productive relationships with all stakeholders.
Prepare comprehensive reports, correspondence, and documentation.
Ensure adherence to safety protocols and legislative standards.
Contribute to risk assessments and workplace inspections.

What you will need to bring:
A minimum of 10 years' professional experience within the property market discipline.
Robust understanding of building services and current real estate market activities, trends and their potential impacts on tenancy, financial and physical aspects.
Exceptional attention to detail with a ... Click here to view more detail / apply for Centre Manager

Join a leadership team that advocates for children's well-being and development in a nurturing and fun environment!

The position is a full-time, non-contact role, working a 38-hour week.

Mulberry Tree Childcare has an exciting opportunity for a passionate, experienced and dedicated Manager to join our Broome team. We are seeking a high performing leader with the drive to build respectful and reciprocal relationships with children and their families and have an experience to lead the service to provide high - quality Childcare centre.

Benefits of coming on board with Mulberry Tree:

Generous Staff Appreciation budgets to strengthen relationships and reward our teams.
90% discount on your childcare fees.
First aid training is organised by and held at Head Office during working hours, with educators paid for the time attended.
CPR Courses organised by and paid for head office (Course fees and time attended)
Support and availability of a WA-based Senior Management team.
Relationship centred environments.
Paid professional development courses.
Uniform allocations (annual)
Flexible work life balance.
Opportunity to further develop your career.
Continual mentoring from experienced Colleagues.
$75,000 to $85,000 a year.

Who you are:

We are looking for leaders who promote children's education through their interests and planned learning opportunities. You will foster children's curiosity and create opportunities for children to grow and explore in small groups. The ideal candidate will value the wonder of early learning within our up-cycled learning environments and guide staff in providing a fun, safe, high-quality service that aligns with the National Quality Standards and is true to Mulberry Tree Childcare's fantastic reputation. We embrace our children's love for learning and want you to concentrate on developing each child's trust and sense of security.

Essential Criteria:

Diploma in Children's Service (Education and Care) or an ACECQA approved qualification.
Current Asthma, Anaphylaxis, CPR & First Aid Certificates.
Current WWCC.
Knowledge and understanding of Belonging, Being and Becoming Framework.
Understanding of Childcare Regulations and Law.

Ideal Candidate:

A Sound knowledge of Microsoft Office and other computer programs.
Exceptional communication skills to build strong relationships with staff, children, families and community.
Strong time management skills with the ability to multi-task and prioritise.
Inspiring leader and positive role model.
Personal and professional aspirations to make the childcare industry that of a high professional standard.
A willingness to be a part of the bigger picture.
A readiness to go above and beyond for the children and families.
A passion to make a difference in every child's learning journey.
Who we are: Mulberry Tree Childcare are a WA privately owned and operated family business that has supported WA children and families for 28 years. Our Mulberry Tree teams pride themselves in knowing that "Every moment in a child's life is a learning opportunity". Mulberry Tree are continually investing in their staff and centres and ensuring they are the best they can be.

To express your interest in the above position, please submit your application with your Cover Letter and Resume.

Applications will remain open until the position has been filled and only suitable candidates will be contacted.

Radis Community Care have an opportunity for a Care Manager to join our Rhondda team, based in Tonypandy.

About the role

As a Care Manager you will be required to schedule and allocate work to a team of Care Workers on a daily / weekly basis. You will be providing supervision and support to Care Workers and Field Supervisors. The role will involve liaising with Social Services and all other social and health care professionals involved in the care of service users. There will be also an opportunity to take part in the recruitment and selection of potential employees. The role will also involve performing duties of a Care Worker when required and participate in the out of hours on-call service, which is 1 in every 3 weekends.

Benefits for the role

• Mileage allowance for cars and bikes
• NEST pension (with contributions from Radis)
• Opportunities for career progression
• Free On-line GP service
• Paid On call
• Paid Travel Time (in-between care visits)
• Fully structured induction and support for all new starters available
• Recommend a friend, minimum payment of £100 per recommendation, unlimited payments (subject to conditions)
• Minimum 28 Days annual leave for full time contracts

Skills and Qualifications required for the role

• You will have experience providing care and support services to vulnerable adults and committed to setting and maintaining high standards in every area of work.
• The successful candidate will have an NVQ Level 3 in Health and Social Care.
• You will have the ability to set and maintain high standards of quality and professionalism in all areas of work.
• You will have good written and verbal communication skills with the ability to engage with staff, service users and outside agencies in a professional manner.
• This role requires you to undergo an enhanced DBS check.
• A driving licence with access to a vehicle will also be required for the role.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term.

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community.

INDCAR

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Manpower Recruitment have teamed up with an established College in Oxford City Centre and are looking for an experienced Reception Manager.

Our Reception teams operate from both our College sites and welcome students, staff and guests throughout the year.

We are recruiting for a new Reception Manager who will manage our Reception (Lodge) teams. The role is varied and the post holder and includes:

Key Responsibilities:

• Improving & maintaining the operating standards throughout front of house
• Ensuring the team deliver consistently high standards and guest satisfaction
• Ensuring that standards are regularly reviewed and that SOPs are in place
• Ensuring that all staff are trained accordingly and full training records kept
• To understand and be familiar with workplace Health and Safety regulations and procedures, ensuring that Lodge staff take appropriate safety precautions
• Manage day to day fire safety, including the fire control panel and weekly fire testing.
• Recruit, train and manage Lodge staff to provide efficient cost-effective customer service, develop teams, individuals, and self to enhance performance and effective working relationships. Perform regular one-to-one meetings and annual appraisals, keep staff training records up to date.
• In collaboration with the Lodge Supervisor, agree any remedial training of Lodge staff.
• Ensure the Lodge team, as a first point of contact with the College, always offers a welcoming and professional service to its users.
• In collaboration with Head of Rooms Division, develop and document service standards to meet or exceed the expectations of the College and its customers
• Overseeing all payroll related functions produce rosters, responding to planned absences and events, ensuring appropriate staffing levels
• Administer and submit staff wages, holiday requests, and absence and sickness records.
• Ensure that all Lodge staff are smart and tidy in their correct uniform and personal appearance.
• Facilitate effective communication and collaboration within the Lodge and with other departments to ensure overall increased levels of guest satisfaction in the College and Attend relevant domestic bursary team meetings.
• In the absence of the conference team, meet and welcome clients, handle last minute changes to events and be college point of contact.
• Resolve guest complaints (up to agreed limit) and strive for guest satisfaction.
• Offer suggestions and recommendations to guests on the Oxford area - develop relationship with local amenities and arrange packages for guests to improve their experience.
• In collaboration with Head of Rooms Division, set sales targets and encourage up selling of College products and services.
• Co-ordinate the storage and collection of luggage on days of high demand.
• Nurture relationships with repeat customers (external and alumni).
• Ensure that Lodge staff are aware of upcoming events to ensure professional service.
• Have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests - update Lodge team on same.
• Ensure conference signage is exhibited professionally and withdrawn in a timely manner.
• Ensure that all the extra billing for additional services have been posted to appropriate accounts.

The successful post holder will have…

• Prior experience of managing and leading a team in a commercial, customer-facing role. The successful candidate may currently be working as a Head Receptionist or Reception Manager in a quality establishment.

• The ability to constructively participate in a broader management team

• Be confident and excellently presented, with excellent communications and interpersonal skills, including a high standard of spoken English
• Have proven people-management skills
• Be a competent user of IT systems and applications (mainly Microsoft)
• Have proven experience in implementing standards, policies and procedures and policing them.

Hours of Work
Contracted for 37.5 hours per week, these hours will be worked primarily Monday to Friday but some weekend, evening and night hours/shifts may be needed, to manage the Lodge throughout the Lodge operations. Such hours will be managed within the working week.

Benefits

• Free Meal on Duty
• Discounted annual bus fare card- to get you to and from city Centre
• College Christmas closed down

If interested, please get in contact with a Manpower Representative.