The Distribution Network and Customer team is responsible for shaping and building our future distribution network, ensuring we have the capacity and facilities to offer unbeatable service to our customers.
The wider team includes the Customer Service Team –the single point of contact for all customer email and phone enquiries and the Facilities Team – responsible for cost-effective delivery of capital projects and day to day maintenance across Distribution.
Together these teams support the wider Distribution teams, operating from 9 Distribution Centres and serving over 200 Booker Cash and Carry branches and 5000 independent retail customers. We make over 10,000 deliveries per week.
As an Analyst in the team there are lots of interesting problems to solve. You could be analysing which retail customer would be most efficiently served by which DC, or whether we have enough capacity to delivery everything we expect our customers to order this Summer. You could helping our customer services team to analyse customer feedback or helping to review the success of a recent facilities project.
The nature of this role means that it is suitable to be filled by either an Analyst or a Senior Analyst. For consideration as a Senior Analyst you must have a minimum of two years’ experience in an Analytical role and meet the requirements outlined below.
- Developing a deep understanding of how the wholesale industry and our end to end distribution operations work and why.
- Using a combination of data and business understanding to turn data into insight, root causing issues, defining problems, designing creative solutions and implementing them in the business.
- Reporting data accurately and turning it into useful information which has context and supporting narrative.
- Supporting applications which simplify business processes for Customer Services, Facilities and the wider supply chain team.
- Supporting the day to day operation of the Customer Services, Facilities and the wider supply chain team. Creating tools which simplify their processes.
- Measuring the costs & benefits associated with your work.
- Following our Business Code of Conduct and always acting with integrity and due diligence.
This role will have exposure to teams across the Booker business as well as interaction with the whole distribution network. This is an excellent opportunity to develop cross-functional working and problem solving skills.
To be a keen problem-solver who can demonstrate:
- Strong business acumen and the drive to make changes to the way the company operates
- Strong analytical and numerical skills with exceptional attention to detail
- The ability to simplify complex issues and implement practical solutions
- Excellent verbal and written communication skills to engage and collaborate with other teams to deliver to objectives
- The ability to innovate new and pragmatic solutions using your own ideas
- Experience of spreadsheet tools and data visualisation software (Tableau or Microsoft Power BI). An understanding of VBA is desirable but not essential.
- Distribution experience is desirable but not essential
- The aptitude to learn new technical skills quickly
As a Senior Analyst you will also need to demonstrate the ability to:
- Line manage another analyst
- Own a project, identifying the right tasks and working with others to tackle them
- Proactively communicate progress and concerns to ensure the delivery of the project to the agreed timelines
- Be a role model of what a great analyst looks like, supporting your peers in their development
