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Merchandising and Planning Executive

Full-time

Kuala Lumpur, Federal Territory of...

Sales / Marketing

2 hours ago

Purpose:

Execute business strategy to achieve net sales, net margin, and inventory and SKU productivity for assigned category. Contribute relevant portions of annual and seasonal business plans on appropriate timelines

Job Responsibilities:

Manage inventory to category goals by maintaining buying controls and close out discount.
Assist to build range assortment and merchandising by category and brands, give clear product direction and information to operation team.
Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
Generate monthly report and take action accordingly.
Manage the sell-though report by meeting the Principle requirements.
Manage all stores stock inventory report by SKU and take action accordingly.
Manage each brands order by its performance and manage its inventory.
Communicate the pricing strategies for the product if the sell-through below forecast.
Manage each store inventory and optimum stock level for every brand.
Identify the products that maximize profitability/productivity and present those to the General Manager.
Manage product delivery by brands.
Manage the process with effective communication and action steps in order to achieve margin, profitability, and inventory.
Ability to work with and influence all levels of the organization.
Manage seasonal markdown or pullback to ensure every store inventory is healthy.
Manage all the Inventory related issue.
Prior knowledge of retail or wholesale preferred

Job Requirement:

Familiar with OTB.
Good with Excel.
Proficient skills in merchandising and inventory management.
Ability to read and communicate effectively.
Ability to communicate clearly and effectively through multiple lines of communication.
Ability to quickly learn new systems (e.g. POS systems, web-portals, etc.).

Qualifications (Minimum required education and experience):

College or University degree, preferred related field.
Prior management and keyed experience preferred.

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AEON Credit Service (M) Berhad

Executive - OMNI Channel (Social Media)

Contract

Kuala Lumpur, Federal Territory of...

Customer Service

5 days ago

Job Responsibilities:

Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
To support Contact Centre Department’s administrative tasks raised by Inbound Team.
Ensure individual KRA and contribute to the Department’s overall KRA.
Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
Proactive in attending to customers' needs & solving their problems.
Communicate with various departments in order to solve customers’ problem.

Job Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Executives specializing in Customer Service or equivalent.
Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
Ability to write well in English & Bahasa Malaysia.
Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
Good interpersonal skills.
Strong analytical skill and able to work under pressure and tight timeline.
Ability to work in a team environment and have independent in solving problems.