Total 21 accounting manager job vacancies in Maintenance / Repair category in The United States of America

Job Description

• Senior Facilities Manager duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner.
• Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders.
• You will be leading and managing the growth and performance of the Assistant Service Managers, Cluster Leads, Property Executives, Engineers, Technical Executives, LEWs and Technicians, provide support through leadership, drive excellence, and participate in key discussions.
• You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site.
• The responsibilities will include managing site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies.
• Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.
• Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the Account Director.
• As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope.
• You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities:
People Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.

• Manage and coach team.
• Develop and sustain a high-quality well motivated team.
• Ensure high staff morale, trust and work ethics.
• Actively support an environment that supports teamwork, co-operation and performance excellence within team.
• Assist in mentoring and enabling Training & Development of team members.

Client/Stakeholder Management

• Deliver excellent customer service to meet on-site client’s expectations.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure client’s expectations are conveyed and worked upon.
• Communicate effectively with clients/stakeholders.

Procurement & Vendor Management

• Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver services on time and within budget.
• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management

• Support to ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle of Ethics.
• Support monitor expiry of contracts and initiate re-procurement if needed.
• Support continually assess contracts to ensure best value delivered to the client.

Finance Management

• Support to ensure that the site’s financial operations are meeting targets and control requirements.
• Assist and monitor financial processes to ensure account payable procedures are always followed.

Health & Safety Management

• Support with the implementation and manage safety procedures to ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health and safety standards.

Site Operations Management

• Develop and implement maintenance regime and strategy.
• Implement Industry Best Practice operations
• Monitor to ensure all building procedures and performance measures are always maintained.
• Ensure all Critical Environment (CEM) requirements are met.
• Seek ways to reduce costs and improve operational standards.
• 24/7 emergency call support and site attendance are required.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
• Effectively leverages the Operations and Field Area to solicit ideas and understand problems and challenges.

Risk Management

• Assist in the implementation and management of a property risk management program.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Achieve Key Performance Indicators and Service Level Agreement targets

Requirement:

• Extensive experience in Building M&E systems will be an added advantage.
• Degree from a recognised tertiary establishment and have managed an accumulated building portfolio of >200,000 sqm in the past 3 years. He/She must have a minimum of 8 years of relevant working experience at his/her equivalent level as an SFM/FM, or Tier 2 Certified Facilities Management Expert (CFME) accreditation by Singapore International Facility Management Association (SIFMA) accreditation scheme, and proven management background.
• Minimum 5 years of relevant supervisory experience in facilities management, property management, facilities engineering, or related field.
• Strong budget management and data analysis skills
• Bachelor’s degree in engineering (Electrical or Mechanical), Facilities Management, Diploma Holder in Building Services or its equivalent
• Possess interpersonal and strong ability to manage Hard FM Services.
• Excellent written and communication skills.

Job Description

Candidate will primarily be dealing with structural exceptions that arise in the course of property sales and rectifying them, in concert with necessary consultants and submissions to relevant authorities.

More details include:

• Identify all available documents (drawings, handover forms, etc) and share with leasing team and any appointed consultant.
• Coordinate with tenants or FM retail team (if vacant) for site works (including site visits) where necessary associated with regularisation.
• Coordinate and get necessary letters and documentations signed from bank and liaise with consultant.
• Review consultant’s recommendations on rectification works required.
• Report back and seek approval from Bank on recommendations.
• Follow up on quotations and rectification works with JLL FM team and/or external vendors.
• Seek approval on costs.
• Coordinate and process invoices, raise POs, get required DOA approvals and process payments.
• Consolidate regularization documents and approvals from authorities. Oversee completion of rectification work.

Responsibilities:

• Assist Account lead to manage the services, day to day liaising with Tenant (including the client offices) and resolving issues
• Responsible for the management and maintenance of the assigned properties under the Company’s portfolio
• Strategic planning and execution of property management best practices across the Company’s portfolio
• Provide leadership and guidance to the team, comprising of in-house Executives and appointed external service providers to address all issues and challenges promptly
• Responsible for preparation and planning of annual property management (operating and capital) budgets.
• Monitor operating and capital expenses without compromising efficiency and quality.
• All expenses variances should be tracked and reported monthly or as and when required;
• Ensure proper upkeep of all lease properties and ensure compliance with all statutory regulations and code of practice;
• Review and put in place Standard Operating Procedures, Facilities Management Policies and align across the Company’s portfolio;
• Set key performance indicators and ensure service providers’ performance are being closely monitored, measured and fulfill contract requirements;
• Involved in the procurement process of goods and services and the evaluation of tender specifications;
• Lead the team in exploring and reviewing new initiatives that can help to improve operational efficiency and productivity;
• Any other function necessary for effective operations of the Properties or as directed by the Client and management

Requirements:

• Min Degree holder with at least 3 years expereince in similar function.
• Able to lead a team to maintain the client office environment.

Job Description

Leading overall operations
Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage key client activities for the assigned facilities. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You will oversee all internal and external audits / inspections to ensure compliance with Client’s and JLL policies and requirements You’ll boost cross-site operations by promoting best practices, innovations and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards

Getting the clients’ thumbs up
As the Senior facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ diverse expectations are met each and every time. You will also be the key go-to person for leading your team to achieve key performance metrics and meet service level agreements and answer any facilities-related concerns. You’ll be leading regular meetings with clients as part of effort to establish and monitor performance deliverables.

Keeping an eye on budget and contracts
Do you have a proven track record in finance management? As the person in charge, you will take care of the overall financial operations. (e.g. forecasting / budgeting / analysis of variance and cost benchmark) Key deliverable such as formulating and implementing operation and long-term capital planning and budgeting process. Also, part of your job is to oversight vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Fostering teamwork and excellence
At JLL, we strongly believe that teamwork is the secret behind every successful company and the ideal candidate should stand up for this core value. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviors and fosters teamwork, cooperation and performance excellence. Also, part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Requirements:

• Min eight years’ experience in facilities management or other related fields and a degree of any discipline from a recognised tertiary establishment.
• Certified Fire Safety Manager

Responsibilities:

Facilities Operations

• Responsible in managing all facilities and services in Net Zero Building
• On-site key point of contact for Facilities related request
• Driving the implementation of comprehensive energy management program
• Daily active monitoring of sustainability data e.g. energy data, to ensure Net Zero target is achieved
• Responsible to ensure sustainability data is available to relevant authority e.g. BCA
• Assist and monitor to ensure all building procedures and performance measures are always maintained
• Assist with the development and monitoring of the Planned Preventative Maintenance programme.
• Ensure Regional Operations procedures are followed to ensure service standards are maintained
• Seek ways to constantly reduce costs and improve operational standards
• Assist the Management Team with the coordination of Churn and other relocations activities as required
• Ensure all Critical Environment (CEM) requirements are met.
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Carry out annual building power shutdown maintenance program.
• Conduct building fire evacuation exercise.
• Ensure building are maintenance standard meet authority requirement
• 24/7 respond to Critical room alarm alert.
• 24/7 emergency call support and site attendance are required

Part of the Sustainability Team

• Manage sustainability programs and support FM teams in achieving Client’s sustainability strategy, including collaborating within the Clients internal customers.
• Interact with a variety of groups, including relevant government authorities (BCA, NEA for example) or civic organizations and corporate employees.
• Explore and introduce new technologies and products available in the markets.
• Analytic in interpreting trends from data obtained from energy management system, and to call out anomalies in the data.
• Partner with the FM Operations team to implement, track and report environmental footprint reduction programs in support of Client’s sustainability goals (energy, waste / recycling, water).
• Provide guidance and program support for cost effective carbon / environmental footprint reduction strategies.
• Maintain tools, databases, and other tracking mechanisms to evaluate, track and report implementation and progress against the sustainability goals and key stakeholder requirements.
• Manage dashboard / database to track and report against sustainability goals.
• Guide teams in preparing for and responding to current and emerging corporate sustainability reporting and data requirements for key stakeholder groups (eg, annual sustainability reporting).

Risk Management

• Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Engineering Manager
• Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Senior Management.
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures

Vendor Management

• Assist in the management of all contractors on site ensuring they perform to the required standards
• Incident management and recovery

Customer Service / Client Relationships

• Provide superior customer service
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage Clients ‘expectations ensuring that the service levels are maintained.

Reporting

• Assist in the budgeting process as required
• Provide input as required into the Monthly Report to Clients
• Active involvement in the monitoring and achieving the required Key Performance Indicators

Requirements:

• Min Degree holder with at least 3 years of similar expereince.
• Able to lead a team in maintaining the client site

Responsibilities

• Manage and ensure all M&E systems are well maintained by term-contractor
• Collaborates with management ensuring operations teams are aware of changes
• Prepare delivery service reports for Preventive maintenance.
• Manage and ensure costing from vendors for ad-hoc work services. This includes constant updating of status and closely monitoring its progress.
• Create and present status reports, perform request fulfillment to register customer requests.
• Participate and support both the internal and external audit.
• Oversee and attend to all feedback and incident management related to hard & soft services, including submission of incident report.
• Ensure maintenance are carried out by term-contractor according to maintenance plan
• Vendor management
• Manage and ensure all legislative license or certificate are renewed on time.
• Any other function necessary for effective operations of the Properties or as directed by management

Requirements:

• Min Degree in Engineering with at least 3 years of expereince in similar function.
• Expereince in both hard and soft services
• Leading a team to maintain day to day site operation.

Facilities Manager

Work Dynamics - Integrated Facilities Management

Location: Jurong Island

Position Summary:

The Facilities Manager is responsible for overseeing all aspects of the facility's operations and maintenance to ensure the efficient and safe functioning of the site. This role requires experience in facilities or operations management, preferably within the oil & gas industry, a strong technical background, exceptional leadership skills, and the ability to work in a fast-paced and challenging environment.

Key Responsibilities:

• Facility Operations: Monitor and manage day-to-day operations of the facility to ensure smooth functioning and compliance with safety, environmental, and regulatory standards.

• Maintenance Management: Develop and implement a comprehensive maintenance program for critical equipment, systems, and infrastructure. Coordinate and oversee preventive and corrective maintenance activities to ensure minimal downtime and maximum efficiency.

• Health, Safety, and Environment (HSE): Maintain a safe working environment by implementing and enforcing HSE policies and procedures. Conduct regular safety audits, inspections, and drills to ensure compliance and identify improvement opportunities.

• Asset Management: Develop and implement asset management strategies to optimize the life cycle of the facility's equipment and infrastructure. Coordinate with relevant departments to ensure accurate asset inventory, maintenance records, and cost-effective repairs and replacements.

• Vendor Management: Establish and maintain relationships with external service providers, contractors, suppliers, and vendors. Evaluate and select vendors, negotiate contracts, and monitor performance to ensure quality service delivery within budgetary constraints.

• Budgeting and Cost Control: Prepare and manage the facility's annual operating and capital budgets. Monitor expenses and implement cost-saving initiatives without compromising quality or safety.

• Energy Management: Implement energy conservation initiatives to reduce costs and enhance the facility's sustainability performance. Monitor energy consumption, analyze trends, and identify areas for improvement.

• Team Leadership: Provide strong leadership and direction to the facilities team, contractors, and staff. Foster a collaborative and positive work environment, ensure clear communication, and provide coaching and development opportunities.

• Regulatory Compliance: Stay updated with applicable laws, regulations, and industry standards related to oil & gas facility operations and maintenance. Ensure compliance with governmental and environmental regulations.

• Emergency Response: Develop and implement emergency response plans and procedures. Conduct drills and exercises to test and improve the facility's response capabilities in case of emergencies.

• Continuous Improvement: Identify operational inefficiencies and areas for improvement. Implement best practices and innovative solutions to optimize facility performance and enhance operational effectiveness.

Qualifications:

• Bachelor's degree in Facilities Management, Engineering, or a related field.

• Proven experience (5 years) in facilities or operations management preferably within the oil & gas industry.

• Strong knowledge of facility operations, maintenance, and safety protocols.

• Excellent leadership and team management skills.

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

• Strong problem-solving and decision-making abilities.

• Excellent communication and interpersonal skills.

Job Description

Facilities Manager (Site Lead)

Work Dynamics - Integrated Facilities Management

Job Description

• Support workplace projects, such as office moves and renovations, ensuring that they are completed on time.
• Maintain accurate occupancy workstation allocation in the office versus space system.
• Conduct regular headcount and space occupancy updates and to provide such report to client
• Coordination of moves, adds, and changes (MAC).
• Ensure compliance with health and safety regulations, such as fire safety and workplace ergonomics.
• Manage the daily operations of the workplace, including managing facilities, security, and vendor relationships.
• Efficiently track and update FM asset inventories; assist in the storing, disposal, and/or retrieval of FM assets
• Responds to work orders and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Maintain workplace policies and procedures, such as building access, visitor management, and emergency preparedness.
• Ensure that workplace facilities are maintained and cleaned to a high standard, and that workplace equipment is in good working order.
• Ensure daily work orders and feedbacks are addressed and attended to.
• Supervise and maintain the work schedule of the workplace support team, including receptionist, event coordinator, admin coordinator and housekeeping staff.
• Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government age

Requirement

• Bachelor's Degree and at least 5 years of Facilities professional experience.
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds.
• Fluent in written & conversational English & Mandarin as the FM is required to present weekly updates to the client in both languages.
• Ability to work flexible hours, occasional weekends and evenings.

Facilities Manager

What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you’ll oversee the day-to-day client activities for the assigned facility. You’ll also implement facilities management procedures and performance measures—and ensure that they are always maintained. Likewise, you’ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards.

Winning our clients’ trust

As the facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Job Description

• Support workplace projects, such as office moves and renovations, ensuring that they are completed on time.
• Maintain accurate occupancy workstation allocation in the office versus space system.
• Conduct regular headcount and space occupancy updates and to provide such report to client
• Coordination of moves, adds, and changes (MAC).
• Ensure compliance with health and safety regulations, such as fire safety and workplace ergonomics.
• Manage the daily operations of the workplace, including managing facilities, security, and vendor relationships.
• Efficiently track and update FM asset inventories; assist in the storing, disposal, and/or retrieval of FM assets
• Responds to work orders and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Maintain workplace policies and procedures, such as building access, visitor management, and emergency preparedness.
• Ensure that workplace facilities are maintained and cleaned to a high standard, and that workplace equipment is in good working order.
• Ensure daily work orders and feedbacks are addressed and attended to.
• Supervise and maintain the work schedule of the workplace support team, including receptionist, event coordinator, admin coordinator and housekeeping staff.
• Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government agencies

Sound like you? To apply, you need to be:

• Bachelor's Degree and at least 5 years of Facilities professional experience
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds (in English)
• Ability to work flexible hours, occasional weekends and evenings.

PEOPLE MANAGEMENT

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, cooperation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

PEOPLE MANAGEMENT

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Knowledge of local occupational health and safety requirements
• Knowledge of critical facilities
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contract
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions

Facilities Manager

Work Dynamics - Integrated Facilities Management

• To support the account lead for the soft Services & operations.
• To escalate to account lead if there is any issue arises on site related to soft services & operations
• To Liaise with the building management and security regarding access, car parking, etc.
• Routinely inspect cleaning inside the white space are being well maintained (comm room & closets) upon taking over
• Work with account lead for the taking over of floors, meeting rooms, cafeteria, pantry, washrooms, storage space, back of house
• Work with account lead to establish processes and protocols for cleaning various surfaces, compartments, employee touch points.
• To establish process for effective waste management with EGS, account lead and landlord.
• Development of new SOPs and EOPs related to soft services for IOI
• Ensure documentation of OMM & as built drawings related to soft services are in order
• To ensure all the warranty of white goods are well kept/documented
• To work with the project team on the detailed cleaning of the space in preparation of go-live.
• Vendor & hard service contract management to ensure that it is professionally delivered at the right costs.
• To attend trainings to understand the operation of soft services items.
• Snagging and de-snagging of the site in preparation of go-live
• Managing all outsourced service contracts including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Ensure Helpdesk service requests are attended to in time.
• Achieve client satisfaction to Client expectations.
• Assure a steady, clear and empathic communication flow between the facilities teams and the customers
• Liaise with building management and security regarding access, car parking, etc.
• Holistic inspection of the facility at least weekly, ensuring it is tidy, organized, in perfect working order and in good repair, with action taken to remedy any issues
• Vendor management and supervision, including contractor site briefings
• Invoice processing and cost reporting for facilities management
• Reporting on metrics, financial results and other data as required
• Ensure that the day-to-day operation of Client Facility is conducted in an efficient and effective manner
• Being proactive in identifying and implementing more efficient and/or cost-effective processes, including periodic re-assessment of vendors and products
• On-call availability after office hours for emergency needs as required
• Coordinate events, conference, and meeting room setup with BU and internal CS teams
• Manage all rooms set up
• Manage all client area facilities
• Ensure the level of service standards and cleanliness of the property, meet the set standard of the company
• Work closely with HelpDesk, Reception, Catering, and Property Operation Teams
• Assist with the preparation and regular update of the Housekeeping Department Budget, in close cooperation with the Management ensuring targets are met and costs are effectively controlled.
• Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Thorough hands on management, supervise closely all Housekeeping employees / vendors in the performance of their duties in accordance with policies and procedures and applicable laws.
• Develop and assist with training activities focused on improving skills and knowledge.
• Manage service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders; prepare contracts
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews

Job Description

Facilities Manager (Site Lead)

Work Dynamics - Integrated Facilities Management

Location: CBD

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Manage & oversee site services (Soft & Hard) as part of the scope delivered
• Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
• Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
• Review operational SOP’s & propose / make changes as part f continuous improvement
• Manage minor projects / Churn in the office
• Able to liaise with any local / government agencies as part of operations
• Able to liaise with Landlord on lease management and contractual services delivered

Human Experience

• Deliver the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
• Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
• Ensure the account’s HX program initiatives are measurable and tangible to the workplace
• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on soft service delivery
• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
• Create, manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence
• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review monthly financial reports including the preparation of accruals and variance analysis

Acting as the steward of the facility

Serving as the backbone of the facility, you’ll sit at the bottom of a wide range of responsibilities, from managing contracts to keeping the day-to-day operations—including facilities and equipment, M&E matters, housekeeping, conference rooms—in tip-top shape. This is why a strong grip with the service structure will come in handy especially when dealing with issues related to operating expenditures.

Part of your usual concerns include the maintenance all records related to the performance of facility management operations on the site. You’ll also find yourself developing MIS reports for our management team. And when the operations manager is not present, you’ll be expected to lead the monthly progress meeting.

Besides these, you will train team members on all quality policies and procedures. Every now and then, you’ll also be involved in reviewing the performance of our staff and conducting performance appraisals.

Bringing maximum value through excellent service delivery

Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meet—and go beyond—the client’s expectations.

Lending your business acumen, you’ll advise the client on future maintenance budgets, so you’ll need to be in tuned with the organization’s ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as you’ll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, you’ll run successful tendering exercises that will help you find the right subcontractors. You’ll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.

Plus, it’s your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, you’ll consider: Is the team deployed by the vendor made up of the right resources—in terms of level and scale—to deliver quality services?

Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well.

Managing working relationships—the right way
Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site.

You’ll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. You’ll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. You’ll also liaise with our Finance team and that of the client’s for client billing and invoicing. You will also be in touch with the client representatives for the payments.

Sound like you? To apply you need to be:

A facility management pro

In order to qualify for this role, you need to have a college degree. Under your belt, you should also have 5-8 years of experience in facilities management. We’re also looking for someone with tertiary qualifications in building management and/or business.

A balanced leader and follower

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will be beneficial for this role.

What this job involves:

Leading daily property operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.

Getting the clients’ thumbs up

You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.

Keeping an eye on contracts and the budget

Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Sound like you? To apply you need to be:

Adept at facilities management

You’ll need to have eight years’ experience in integrated facilities management or other related fields to land this job. A Senior FSM certification, a working knowledge of occupational safety, and exposure to government commercial building environment may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.

Highly analytical and engaging

The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches. You’ll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You’ll spend a lot of time working with different kinds of people—that’s why strong verbal and written communication skills are essential. Think you can ace this job? Apply now and let’s discuss!

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Duties & responsibilities

Client/Stakeholder Management

• Establish/ strengthen credible, strategic, and collaborative relationships with client leaders in each site
• Ensure KPIs targets for each site are met whilst demonstrating a proactive approach to improving scores
• Maintain high collaboration within site teams and client’s cross functional teams

People Management

• Provide leadership to FM teams in the designated site
• Mentor & enable training & development of team members
• Responsible for recruiting, on-boarding, evaluation on staff performance and development plan.
• Promote Initiative/Idea sharing across the sites and create opportunities for wider collaboration in the account and company

Procurement & Vendor Management

• Ensure that all contracts are implemented with excellence at sites and performance managed working closely with site and regional account teams
• Implement sourcing strategies in alignment with client’s procurement policies
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• On time and successful completion of all audits (internal, client, external).
• Adhere to client and JLL’s code of business ethics.

Finance Management

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in systems
• Ensure that all JLL and client financial deliverables are met
• Cost savings tracking and deliver the required OPEX savings for each site

Health & Safety Management

• Ensure that IFM service are delivered in compliance with sites all JLL, Client and local government requirements
• Foster a ‘safety first’ environment

Site Operations Management

• Recommend continuous quality improvement practices and implement best practice operations
• Conduct site inspections and assessments to ensure all sites procedures and performance measures are always maintained
• Provide and maintain proper trackers for operation and reporting
• Put up communication/ announcement through email or notice
• Initiate, facilitate and monitor on sustainability program in the office
• Lead team to support IQVIA's project and minor move/add/change project

Risk Management

• Assist in the implementation and management of property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies

Reports

• Provide necessary facilities reports (include financial, budgeting, operational, incident, etc.)
• Attend facilities meeting and provide update promptly

Performance objectives

Achieve Key Performance Indicators and Service Level Agreement targets for reception and support these targets for the facilities management team

Key skills

• Experience in facilities, property management, hospitality, or related field preferred
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Project Management
• Must present a professional and friendly corporate image to clients
• Ability to interact well within a team
• Ability to learn new systems quickly
• Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
• Self-motivated

Employee specification

• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
• Ability to effectively deal with stressful situations
• Able to work independently
• Self-motivated; confident & energetic
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
• Exhibits honesty & trustworthiness