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Service Engineer
REQUIREMENT
Salary: Depending on experiences
Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg
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The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.
The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
Project Delivery
• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage
Customer/Vendor Management
• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities
Team Management
• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
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Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission
to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.
As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.
Your responsibilities will include:
You are:
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What you'll be doing
You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'what does the end-to-end user journey look like?’. You’ll champion a collaborative approach to create new and improve existing processes, products, and platforms for digital and offline touchpoints across the different parts of the bank.
Here's what your week might look like
Here are the experience and skills we'd love you to have
Bonus points
Your team and career
You will belong to two families: the UX Design team and the Research & Insights team. You will report to a research manager, and work very closely with people from Research & Design.
About DBS
DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia.
We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.
We want our customers to Live more, Bank less. And we want to make banking invisible.
Every day, there’s a lot more to explore, experience and enjoy—and a lot less time to do it in. That’s why we’ve created banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.
About the design team
Hi, we are the DBS user experience design team
We create digital products that deserve to be built because they solve real problems in an impactful way with empathy.
How we design
We go beyond numbers
Every dollar means something. No one actually wants money. We want what it can give us. So we acknowledge that money is not really about money. We inject emotion into our products to go from transactional to magical.
We have one profound idea
Because ambiguity is the enemy of good user experience. What is our unique value proposition? Would adding another feature dilute the idea or make it stronger?
Connect with us
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As a Senior Manager of Technical Solutions in Data Centre Engineering, you'll spearhead the development and management of technical solutions, ensuring seamless project execution from conception tKey Responsibilities:
Responsibilities:
Requirements:
Interested candidates who wish to apply for the advertised position, please click on "Apply Now".
We regret to inform that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | Goh JunHong | Reg No: R1872577
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
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JOB OVERVIEW
Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.
KEY RESPONSIBILITIES
REQUIREMENTS
With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to recruit@plmc.org .
We regret that only shortlisted candidates will be notified. Thank you.
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Location
36 Loyang Drive, Singapore 508949
Job Summary
The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.
The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.
Responsibilities
Requirements
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Job Description:
· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.
· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.
· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.
· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.
· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.
· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.
· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.
· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.
Job Requirements:
· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.
· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.
· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.
· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.
· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.
· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.
· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.
· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.
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Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.
You Will:
You Bring:
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The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.
Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.
Position Overview:
The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.
The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.
Key Results
Responsibilities:
Job Requirements
Related Work Experience
Qualifications
Core Competencies
What we bring to you:
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
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About Us
MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.
The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.
The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.
Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.
Are You The One
This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.
Job Responsibilities
Execute customer renewal process
Source for business opportunities
Provide service support and relationship maintenance
Support operational process excellence
Job Requirements
MatchMove Culture:
We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers
Come Join Our Dynamic Team!
Personal Data Protection Act:
By submitting your application for this job, you are authorizing MatchMove to
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