Total 1,651 Manager Technology Consultant job vacancies in The United States of America

Job Summary

Join our esteemed team as a Senior Consultant / Manager specializing in Financial Markets and Private Banking Transformation, where you'll spearhead strategic initiatives to optimize operations and drive innovation within the sector. This role offers a unique opportunity to leverage your expertise in pricing strategy consulting for private banking clients to deliver impactful solutions.

Key Responsibilities 

• Collaborate with internal and external stakeholders to evaluate the private bank's existing pricing ecosystem, identifying opportunities for enhancement and customization to align with the bank's objectives.

• Conduct comprehensive analysis of the private bank's pricing strategies, processes, and methodologies, identifying inefficiencies and opportunities for improvement to drive revenue growth and profitability.

• Provide strategic guidance and thought leadership to senior management on pricing strategy development, pricing structure design, and optimization initiatives, leveraging industry best practices and innovative approaches to deliver measurable results.

• Lead business development efforts by cultivating relationships with prospective clients in the private banking sector, showcasing expertise in pricing strategy enhancement and optimization.

• Drive the development of intellectual property (IP) by leading cross-functional teams in the creation of innovative pricing models, tools, and frameworks tailored to the unique needs of private banking clients.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Technology Practice Head within Google Cloud Customer Engineering, you'll bring experience and thought leadership to help set vision, mission, and strategy for technology solution pillars. You'll lead a cross-Google working team through critical engagements with global brands, identify and parse industry trends in cloud computing to recommend, plan for, and address core market opportunities.

You'll develop solution initiatives and materials to support them with a cross-functional group of stakeholders to help define solutions, use cases, and their growth strategy at Google Cloud. You will help ensure technical/commercial readiness of these solutions, including assets to enable the Go-To-Market teams, and provide field feedback to Product and Engineering teams to help shape product direction.

Additionally, you will set Key Performance Indicators (KPIs) and measurements for solutions adoption, and recommend ways for customers to adapt to challenges facing modern enterprises related to scale, speed, and user expectations.

Qualifications

JOB RESPONSIBILITIES

• Build, inspire, and lead a cross-functional distributed practice of specialist Customer Engineers across APAC.
• Be an adovate of Google Cloud for your specialist focus area which includes press and analyst communities, customers, and partners.
• Reflect the opinions of the Regional customers, partners, and field to influence a data-driven outlook and direction for technology, solutions, and use case development at Google Cloud.
• Assist in the delivery of published materials aligned to your specific specialist focus area supporting Google Cloud solutions and use cases.
• Partner closely with Customer Engineering leaders, Product leaders, Sales strategy, and executive leadership to ensure solutions alignment with engineering, product priorities, and Go-To-Market priorities.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product or Go-To-Market business management, leading a team across APAC.
• Experience in the enterprise space translating customer business needs into cloud-centric solutions.
• Ability to travel to customer sites, conferences, and other related events as required.

PREFERRED QUALIFICATIONS

• Experience leading and managing a team to thrive in ambiguity in a dynamic, highly matrixed environment.
• Knowledge of cloud technology and architectures.
• Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Excellent presentation skills with the ability to deliver a polished, professional business, and technical pitch to the C-Suite and Board levels.

Job Responsibilities

• Drive product development in the company working through the capability centres in the business units.
• Lead product road mapping, technology exploration, and solutions development across the business units working with business development.
• Govern company R&D policy and procedures consisting of the following.
• Earmarking of company R&D funds to achieve company productization strategy.
• Organise R&D Steering Committee Meetings to approve new projects and review progress of approved projects.
• Track progress of R&D projects led by business units to ensure outcomes are met.
• Submit eligible R&D expenditures for tax relief.
• Guide the business units’ Head of Technology in the delivery on their workplans.
• Promote culture of innovation and digitalisation
• Organise the company’s participation in innovation awards.
• Lead the development of the Engineering Competency Framework for the company to sustain and build new capabilities in the company.

Job Requirement

• Possess good written and verbal communication skills.
• Breadth of knowledge in autonomous technologies and digital solutions.
• Product development experience an advantage.

KPIs

• Number of New/improved products and services.
• Amount of R&D funding secured from grants or equivalent.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

ABOUT US

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO

• Demonstrate strong leadership in terms of problem solving, navigating ambiguity, and driving a team towards success in a fast-paced and challenging environment.
• Provide sound judgement, even in times of pressure, by using data-driven insights and analytical skills.
• Lead the decision-making process related to technology functions in support of business requirements, as well as in closing any gaps.
• Define how code should be written, inject discipline in areas such as QA, coding ethics, and prioritise reusability - ensuring that work produced by the Technology team not only meets the brief, but also considers the ecosystem of our business functions.
• Develop a solid foundation (strengthen the team of the 0 to 1 core technology assets) while building our next growth initiatives (to scale from 1 to 100) as the company progresses.
• Partner with the Co-founders and other C-suite/HoDs to define the tech vision and roadmap in addressing our customers’ needs, as well as in optimising ROI. 
• Foster extreme ownership, inclusiveness, pragmatism, and urgency in the team.
• Identify and evaluate the latest technologies, assessing their potential for strategic advantage and business impact.
• Roll up your sleeves when needed to jump in and lead people directly, through challenges.

WHAT WE EXPECT OF YOU

• 3+ years of experience in senior management.
• Must have experience leading a technology department.
• Strong in both business and technical knowledge, with a good understanding of overall Technology Operations and Management.
• Preferred skills in c#, Angular, Java and Typescript programming languages.
• The ability to articulate and lead tech-related communications with internal and external stakeholders.
• Extensive knowledge of software development methodologies and infrastructure management.
• Strong strategic thinking and the ability to translate business objectives into effective technology strategies, which are grounded in data.
• Excellent leadership and team management skills, with the ability to inspire and develop high-performing technology teams.
• Experience in the insurance industry is a plus.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Teamwork with our Co-founders and senior management team – enabling us to shape a business that prioritises innovation and positive impact to customers, as well as to build a successful workforce grounded in strong performance.
• Collaboration with an energetic team, that makes the work and learning a lot more fulfilling and fun!
• We also have a laptop subsidy and access to various tools to help us do our best work, productively.

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Your new company

Be a part of a global financial company, engaging in new technologies.

Your new role

Technology Management Manager is expected to be able to support the relevant Programme Owner consistently and constantly with a particular focus on the following:

• Provide support to related Programme Owner and Investment Technology Delivery function to deliver the project goals and outcomes.

• Lead project activities related to the Project MO/BO transformation initiatives, including technology implementations.

• Jointly work across the Group Investment and Group Investment Technology within the Project to develop robust migration / implementation / transition plans.

• Work closely with stakeholders across the organization to understand Technology Management requirements and ensure that stakeholder needs, and expectations are met.

• Monitor and report on designated workstream progress for technology management and provide regular updates to stakeholders and senior management.

• Support the development and execution of the Technology Management strategy, including the governance model, transition plan, role matrix, process and procedures, management model and SLA, etc.

• Within the Project MO/BO workstream identify and manage project risks and issues and develop and implement mitigation strategies as needed.

• Work closely with other members of the program team to ensure that the technology management processes are aligned with organizational goals and objectives.

• Develop and maintain workstream documentation, including project plans, status reports, and other project-related documentation.

What you'll need to succeed

· 10 to 15 years’ direct technology management, change management and delivery management experience in the asset management, insurance, banking & finance sectors, with a slant towards the front, middle or back-office systems.

· Professional qualification in technology and project management are preferred.

· Strong preference given to those who have led the implementation of internal technology management model, outsourced services in technology and vendor management.

· Experience leading projects related to investment transformation initiatives, such as technology implementations, process improvements, or other strategic initiatives.

· Strong project management skills, including the ability to develop and manage project plans, timelines, and budgets.

What you'll get in return
This is an exciting opportunity to join a global firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email denise.lee@hays.com.sg for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.

Responsibilities

• Oversee the day-to-day operation of the Customer Relations Team
• Ensure RED service standards are embedded in all our customers’ interactions
• Ensure performance key targets, SLAs and KPIs are achieved
• Ensure all stakeholder reporting is within timescales and guidelines
• Identify root cause of complaints and opportunities to take proactive measures to enhance customer experience
• Identify VOC trend and make timely recommendation on staffing and scheduling to ensure the team is adequately staffed

Working Relationships

• Direct reporting to Deputy Head of Customer Relations
• Supervisory relationship to 10 – 12 CRM / CRS
• Working relationship with:
• Business Units
• Support Units
• Client Services Managers
• Operations including Operations Managers, Team Managers and
• Customer Service Officers
• Workforce Management Team
• Training Team
• Assurance Specialist

Requirements

• 3 - 5 years’ experience managing telephony operations or online services
• Experience managing complaints across large customer base
• Experience in managing senior management and regulators
• Experience in Process Improvement Events
• Experience in leading a team of officers
• Good customer management skills
• Strong leadership skills to manage and lead different individuals who deal with challenging situations every day
• Positive, self-motivated and meticulous individual who has a clear and focused mind when handling negative customer VOC
• Ability to identify and address unstated needs of customer
• Strong focus on customers and business
• Excellent written and verbal communication skills and ability to communicate with people of different groups and levels of management
• Ability to think for the customer and not accept status quo

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

RECRUITMENT MANAGER / SENIOR RECRUITMENT CONSULTANT ( JURONG EAST ) - Singaporeans only

This recruitment effort is in collaboration with e2i

Job Description:

· Establish, develop and strengthen relationships with new and existing clients and candidates

· Understand job descriptions & shortlist / attract quality candidates

· Engage in active sourcing / headhunting to proactively source for suitable talent / candidates

· Conduct candidate interviews and manage the candidate/client interviews to ensure full service is provided to clients and candidates

· Work collaboratively with team to achieve sales target

Requirements:

· CEI certification

· Minimum 3 years’ experience in full cycle recruitment covering business development, client partnership, candidate attraction, sourcing, interviewing and placement of candidates

· Strong recruitment experience across different industries

· Excellent influential communications & leadership skills

· Be business minded and strategic to achieve personal and team goals and proactively monitor activities against results

· Passionate, ambitious, resilient and driven to succeed

· Possess a real desire for an accelerated and rewarding career

Salary : $8,000 to $10,000 per month including commission

contact Grace 87952790

· Foot Reflexology Therapist/Beautician (Full Time)

·Provide facial and body wellness treatments

· Provide advice on skincare

· Provide body wellness massage and face spa massage

· Ensure the cleanliness and hygiene of equipment and salon Provide Foot Reflexology and Body Massage.

· Able to serve both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· A team player with good communication and interpersonal skill

· responsible preparing the necessary treatment products, stocks replenishment, towels supply, etc.

. Basic + Commission.

Requirements:

· At least 1 year of experience.

· Strong communications and interpersonal skills with all level of people

· Well-groomed.

At KPMG Australia, we work with some of the most exciting, innovative and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Management Consulting division in Australia. Our vision is to be the clear choice transformation partner by connecting capabilities and conquering complexity to drive outcomes we’re proud of in partnership with our clients.
Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Customer and Operations Advisory
Our Customer and Operations Service Group helps companies improve customer experience and enhance their operations. We provide a variety of services to our clients, including Customer Experience Transformation, Operational Excellence, Supply Chain Management, Service Delivery Transformation, Business Process Management and Enterprise Performance Management.
Finance Advisory
Our Finance Advisory team offers an extensive range of services to support the optimal performance of finance functions. Our experts strive to ensure clients are able to operate as efficiently and effectively as possible to support their business to drive profitability and successfully achieve strategic objectives, in line with regulations and string governance principles.
Workforce & HR Advisory
To address the needs of the evolving HR landscape, our Workforce & HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include Powered HR Transformation, Job Architecture, Future of HR and Work, Workplace Relations Advisory, Learning and Development and Performance Management Design.
Sourcing & Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Policy, Economy & Public Impact
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Transformation Delivery
Our Transformation Delivery team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Customer and Operations Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
Finance Advisory
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
Workforce & HR Advisory
• Experience in providing support and guidance on organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Transformation Delivery
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

THE ROLE

In an exciting, diverse, and fast-paced work environment, you will work closely with the Management and Technology teams to lead the build, maintenance and management of all our technologies and technical products, infrastructure, and internal systems across all our markets in Asia.

YOUR TASK

• Lead execution on the implementation of all tech
• Collaborate on all key architecture decisions
• Engage with the company leadership and board to ensure relevance of an evolving technology road map, discuss, and implement product requirements
• Manage the department’s budget
• Grow and develop a team of talented engineers (including in-house, outsourced and external contractors) that will consistently deliver results, including owning a hiring and candidate assessment plan for the team
• Provide mentorship and technical direction to your team members, especially in architecting and building systems for our products
• Analyse issues in the team’s workflow and collaboration along with potential solutions that can answer these challenges
• Encourage the use of best practices and methodologies in software development to create high quality outputs
• Monitor and adapt the team's pace to instill a sense of urgency for progress while avoiding burnout

SKILLS & REQUIREMENTS

• A team leader, with prior experience building, managing, growing, and mentoring a team of high-performing engineers and facing off to stakeholders
• Experienced in developing & owning consumer facing tech (web / mobile web / app)
• Expertise in a wide range of popular frameworks and tools across front and back end development (10+ years of commercial experience)
• Deep knowledge on how to build a modern software architecture that is well-structured, scalable, resilient, secure, performant & extensible. This often includes the knowledge of how an application would interact with its supporting infrastructure
• Broad range of exposure to modern persistence tech (relational, NoSQL, distributed cache)
• Experienced in modern cloud stacks (AWS, Azure), container tech (Docker, Kubernetes) & DevOps
• Experience in microservices style architecture highly desirable
• A practitioner of Agile engineering practices (coding practices, unit testing, automation, code reviews, refactoring, continuous integration, continuous deployment) to develop efficient solutions
• Passionate about experimenting with technology and honing their coding craft
• Excellent communication and stakeholders management skills
• A collaborator who is able to work with other team members across functions and geographies to deliver complex solutions
• Bachelor’s / Master’s Degree in Computer Science (or related)

About The Company

KGI Securities is a leading multi asset brokerage firm with presence across several countries in Asia and a pioneer member of the Securities & Derivatives, Trading and Clearing Member of Singapore Exchange, ICE Futures Singapore and ICE Clear Singapore.

We hold a Capital Markets Services License, is regulated by the Monetary Authority of Singapore (MAS) and is also an equal opportunity employer.

About The Job

The IT Project Manager is responsible for overseeing the planning, execution, and completion of various IT projects. This role involves managing across internal and external project teams, coordinating resources, and ensuring that projects are delivered within scope, budget, and timeline.

The IT Project Manager plays a crucial role in driving the successful implementation of technology initiatives, ensuring alignment with organizational goals, and meeting stakeholders' expectations.

Key Responsibilities:

1. Project Planning

a. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.

b. Develop comprehensive project plans, including resource allocation, task sequencing, and risk assessment.

2. Cross Team Project Management

a. Lead cross-functional teams and end users, assigning tasks, setting clear expectations, and motivating team members.

b. Foster effective communication and collaboration across various teams to maximize productivity and achieve project goals.

3. Budget and Resource Management

a. Develop and manage project budgets, monitoring expenditures and ensuring cost-effectiveness.

b. Coordinate with relevant departments to allocate necessary resources and track resource utilization throughout the project lifecycle.

4. Stakeholder Engagement

a. Identify project stakeholders and establish strong working relationships.

b. Conduct regular communication, provide progress updates, manage expectations, and address any concerns or issues that may arise.

5. Risk Management

a. Identify, assess, and mitigate project risks. Develop contingency plans and implement risk mitigation strategies to minimize the impact on project objectives.

b. Monitor and report project status, identifying potential deviations and proposing corrective actions.

6. Quality Assurance

a. Establish and enforce project management best practices and quality standards.

b. Conduct regular quality reviews, ensuring that deliverables meet defined specifications and industry standards.

7. Change Management

a. Plan and execute change management activities to facilitate the adoption of project outcomes.

b. Anticipate and address resistance to change, promoting a smooth transition for end-users and stakeholders.

8. Documentation and Reporting

a. Maintain accurate project documentation, including project plans, progress reports, meeting minutes, and other relevant records.

b. Generate comprehensive reports on project status, key milestones, and performance metrics for management and stakeholders.

9. Continuous Improvement

a. Identify lessons learned from completed projects and apply best practices to future initiatives.

b. Seek opportunities for process improvements, streamlined workflows, and increased efficiency in project delivery.

Qualifications and Skills:

• Bachelor's degree in computer science, information technology, or a related field (relevant certifications or equivalent experience may be considered).
• Prior experience in financial industry is advantageous.
• Proven experience in IT project management, overseeing the full project lifecycle and successfully delivering complex IT projects.
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent leadership and team management skills, with the ability to inspire and motivate project teams.
• Solid understanding of technology trends, systems development life cycle (SDLC), and IT infrastructure.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at various levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency in project management software and tools for planning, tracking, and reporting project progress.
• Experience in risk management, change management, and quality assurance within IT projects.
• PMP (Project Management Professional) certification or other relevant certifications are highly desirable.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• • Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.
• • Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

The Company

Our fast-expanding start-up client stands at the forefront of technological innovation, specializing in cutting-edge Web 3.0 solutions. With a firm commitment to reshaping the digital landscape, they harness the potential of blockchain, decentralized applications (DApps), and emerging technologies. They are in search of a dynamic Technology Project Manager, with a robust technical acumen, outstanding project management expertise, and a drive for pioneering initiatives.

The Role

You will take charge of the complete project management lifecycle for Web 3.0 ventures, guiding them from inception to fruition, ensuring adherence to schedules and budgets. You will partner closely with interdisciplinary teams, comprising developers, designers, and product managers, to delineate project requisites, boundaries, and objectives. Devise thorough project blueprints encompassing resource allotment, task delegation, and risk mitigation plans, facilitating successful project outcomes. Continuously monitor project advancement and efficacy, promptly identifying potential challenges or impediments and implementing proactive measures to ensure project triumph. Disseminate project status updates, milestones, and deliverables to stakeholders, including senior management, clients, and external collaborators, in an articulate and succinct manner. Nurture a collaborative and inclusive team ambiance, fostering knowledge exchange, ongoing learning, and adherence to top practices in technology project management. Stay abreast of the latest trends and advancements in Web 3.0 technologies, blockchain protocols, and decentralized applications, leveraging this insight to drive innovation and competitive edge. Serve as a proficient authority on Web 3.0 technologies, extending guidance and assistance to internal teams and external associates as required. Identify avenues for process enhancement and optimization within the project management framework, bolstering efficiencies and refining overall project delivery capabilities. Represent the company at industry gatherings, conferences, and networking platforms to cultivate relationships, share expertise, and contribute to thought leadership within the Web 3.0 arena.

Your Profile

You must have Bachelor's degree in Computer Science, Engineering, Information Technology (with PMP or equivalent certification preferred) with demonstrated expertise of 7 years plus in technology project management, specializing in Web 3.0 solutions, blockchain, or decentralized applications. Thorough comprehension of Web 3.0 technologies, encompassing blockchain fundamentals, decentralized networks, smart contracts, and token economics. Proficient in conveying technical concepts to both technical and non-technical stakeholders. Proficiency in various project management methodologies, exceptional leadership, communication, and motivating teams toward shared objectives. Proven track record of steering intricate technology projects from inception to completion, delivering superior outcomes within stipulated timelines and budgets. Strong analytical and problem-solving prowess, coupled with meticulous attention to detail and a commitment to continual enhancement. Experience thriving in a fast-paced, dynamic environment with stringent deadlines and evolving priorities.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12948673 by clicking the apply button. Please note that only short-listed candidates will be contacted.

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