Retention Team - Save Desk Specialist
Contract
Junior Executive
Petaling Jaya, 03-27166513
3 weeks ago
Job Responsibilities:Outbound call to save customer from churning from Company network.Provide accurate, efficient and quality service that exceeds ou.....
Job Responsibilities:
- Outbound call to save customer from churning from Company network.
- Provide accurate, efficient and quality service that exceeds our customers’ expectations.
- Submit daily feedback on saved to immediate supervisor.
- Adhere to escalation procedures of handling customer request & enquiry at all times.
- Maintain a high degree of responsibility towards customer confidentiality.
- Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%
Job Requirement:
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Required spoken language(s): English, Malay, Mandarin (an advantage)
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
