Total 13 Support Analyst job vacancies in Information Technology category in Petaling Jaya

JOB RESPONSIBILITIES:

• Perform proactive monitoring for security log events for customers in 24x7 mode. (Splunk, SIEM, TrendMicro (EDR/IPS/etc) and others 3rd Party software).
• Escalate validated and confirmed incidents to designated incident response team.
• Notify Client of incident and required mitigation works.
• Fine-tune SIEM rules to reduce false positive and remove false negatives / analysis and response to previously unknown hardware and software vulnerabilities.
• Collect global threat intelligence and internal threats then inject actions based on analysis and recommendation.
• Provide advisories and threat intelligence based on new trends, threats, emerging campaigns, malicious attacks, hacker group.
• Proactively research and monitor security information to identify potential threats that may impact the organisation.
• Develop and distribute information and alerts on required corrective actions to the organisation.
• Learn new attack patterns, actively participate in security forums.
• Understand the structure and the meaning of logs from different log sources such as FW, IDS, Windows DC, Cisco appliances, AV and antimalware software, email security etc.
• Perform threat intel research.
• Ability to run and understand Sandbox Static Analysis.
• Track and update incidents and requests based on client’s updates and analysis results.
• Investigating, documenting, and reporting on any information security (InfoSec) issues as well as emerging trends.
• Assist the Level 2 with monthly and ad-hoc reporting - responsible for completing statistical and status reports, as well as providing fast and timely responses.
• Perform as an escalation point for all incidents relating to potential security.
• This position required to work on shift by rotation.

Perks & Benefits

• Regular team activities
• Company trips
• Medical insurance
• Free snacks / Happy hours
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities
• Misc allowances

工作職責：

• 以 24x7 模式對客戶的安全性日誌事件進行主動監控。 （Splunk、SIEM、TrendMicro（EDR/IPS/等）及其他第 3 方軟體）。
• 將經過驗證和確認的事件回報給指定的事件回應團隊。
• 通知客戶有關事件和所需的緩解工作。
• 微調 SIEM 規則，以減少誤報並消除誤報/對先前未知的硬體和軟體漏洞的分析和回應。
• 收集全球威脅情報和內部威脅，然後根據分析和建議採取行動。
• 根據新趨勢、威脅、新興活動、惡意攻擊、駭客組織提供建議和威脅情報。
• 主動研究和監控安全訊息，以識別可能影響組織的潛在威脅。
• 制定並向組織分發有關所需糾正措施的資訊和警報。
• 學習新的攻擊模式，積極參與安全論壇。
• 了解來自不同日誌來源（例如 FW、IDS、Windows DC、思科裝置、AV 和反惡意軟體、電子郵件安全性等）的日誌的結構和意義。
• 進行威脅情報研究。
• 能夠運作和理解沙箱靜態分析。
• 根據客戶的更新和分析結果追蹤和更新事件和請求。
• 調查、記錄和報告任何資訊安全 (InfoSec) 問題以及新興趨勢。
• 協助 2 級進行每月和臨時報告 - 負責完成統計和狀態報告，並提供快速、及時的回應。
• 作為與潛在安全相關的所有事件的升級點。
• 該職位要求實施輪班制。

津貼和福利

• 定期團隊活動
• 公司旅行
• 醫療保險
• 免費小吃/歡樂時光
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會
• 雜項津貼

Job Summary

The role involves various duties including but not limited to:

• Accurately and quickly log, assign and / or escalate support tickets through company CRM
• Customer Support via remote applications, phone and email
• Onsite Support where required
• Software and Hardware Testing
• End to End system installations
  End User Training
• After Hours support on a rotating roster
   

Job Requirements

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/ Professional Degree in Computer Science / Information Technology or equivalent.
• Required language(s) : Bahasa Malaysia and English. Mandarin will be an added advantage.
• Required Skill(s): MySQL, Microsoft Office, PHP,
  Basic Server, Workstation and basic Technical troubleshooting skills is an added advantage.
• Proficiency or familiarity with operating system (Windows, Linux) setup, diagnosis, and basic user operations.
• Preferably Entry Level specialized in Computer Science / Information Technology or equivalent.
• Must have a sense of responsibility, Good Communication skills
• Possess own transportation is an added advantage.
• Fresh Graduates are encouraged to apply
• Vacancies: 2
   

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

工作總結

該角色涉及各種職責，包括但不限於：

• 透過公司 CRM 準確快速地記錄、分配和/或升級支援請求
• 透過遠端應用程式、電話和電子郵件提供客戶支持
• 需要時現場支援
• 軟硬體測試
• 端對端系統安裝
  最終用戶培訓
• 輪流值班後的支持
  

工作要求

• 候選人必須至少擁有電腦科學/資訊科技領域的文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位或同等學歷。
• 所需語言：馬來語和英語。普通話將是一個額外的優勢。
• 所需技能：MySQL、Microsoft Office、PHP、
  基本的伺服器、工作站和基本的技術故障排除技能是額外的優勢。
• 熟練或熟悉作業系統（Windows、Linux）設定、診斷和基本使用者操作。
• 最好是電腦科學/資訊科技或同等專業的入門專業。
• 必須有責任感，良好的溝通能力
• 擁有自己的交通是一個額外的優勢。
• 鼓勵應屆畢業生申請
• 職缺：2
  

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 事假

Network Operation Center (NOC) Analyst - Internship

• Proactively monitor and troubleshoot :
  - systems operations
  - systems problems
  - network outages
  - software issues
• Respond to alarms and alerts from network tools
• Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp
• Creates and reports tickets for events and incidents
• Provide timely response to all incidents, outages and performance alerts - ISP
• Notify customer and third-party service providers of issues, outages and remediation status
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
• Perform basic systems testing and operational tasks - 1st & 1.5 level
• Conducts specific procedures to proactively check the health and welfare of the applications / network equipment
• Gathers the incident history and preserve it for later use
• Perform and generate analysis report based on customer / ISP requests
• Generate monthly report for Operational Review Meeting with customers
• Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
• Work with internal and external technical and service teams to create and/or update knowledge base articles

Security Operation Center (SOC) Analyst - Internship

• Perform proactive monitoring for security log events in 24x7 mode. (Splunk, SIEM, TrendMicro (EDR/IPS/etc) and others 3rd Party software)
• Escalate validated and confirmed incidents to designated incident response team.
• Notify Client of incident and required mitigation works.
• Fine-tune SIEM rules to reduce false positive and remove false negatives / analysis and response to previously unknown hardware and software vulnerabilities.
• Collect global threat intelligence and internal threats then inject actions based on analysis and recommendation.
• Provide advisories and threat intelligence based on new trends, threats, emerging campaigns, malicious attacks, hacker group.
• Proactively research and monitor security information to identify potential threats that may impact the organisation.
• Develop and distribute information and alerts on required corrective actions to the organisation.
• Assist the Level 1 or Level 2 with monthly and ad-hoc reporting - responsible for completing statistical and status reports, as well as providing fast and timely responses.
• Support technical teams in 24 x 7 environment operational environments with high uptime requirements.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Open culture
• Personal development opportunities

安全營運中心 (SOC) 分析師 - 實習

• 以 24x7 模式對安全性日誌事件進行主動監控。 （Splunk、SIEM、TrendMicro（EDR/IPS/等）及其他第 3 方軟體）
• 將經過驗證和確認的事件回報給指定的事件回應團隊。
• 通知客戶有關事件和所需的緩解工作。
• 微調 SIEM 規則，以減少誤報並消除誤報/對先前未知的硬體和軟體漏洞的分析和回應。
• 收集全球威脅情報和內部威脅，然後根據分析和建議採取行動。
• 根據新趨勢、威脅、新興活動、惡意攻擊、駭客組織提供建議和威脅情報。
• 主動研究和監控安全訊息，以識別可能影響組織的潛在威脅。
• 制定並向組織分發有關所需糾正措施的資訊和警報。
• 協助 1 級或 2 級進行每月和臨時報告 - 負責完成統計和狀態報告，並提供快速、及時的回應。
• 在具有高正常運作時間要求的 24 x 7 環境營運環境中為技術團隊提供支援。

網路營運中心 (NOC) 分析師 - 實習

• 主動監控和排除故障：
  - 系統操作
  - 系統問題
  - 網路中斷
  - 軟體問題
• 響應網路工具的警報和警報
• 透過電話/電子郵件/WhatsApp 回覆客戶和內部員工提交的事件
• 建立並報告活動和事件的票證
• 對所有事件、中斷和性能警報提供及時響應 - ISP
• 通知客戶和第三方服務提供者問題、中斷和補救狀態
• 根據客戶業務要求、組織政策和營運影響來識別、確定事件並確定事件的優先級
• 確定事件的嚴重性並對其進行分類，並根據具體情況立即採取措施恢復服務或酌情升級
• 執行基本系統測試和操作任務 - 1 級和 1.5 級
• 執行特定程序以主動檢查應用程式/網路設備的健康狀況和福利
• 收集事件歷史記錄並保存以供以後使用
• 根據客戶/ISP 請求執行並產生分析報告
• 為與客戶舉行的營運審查會議產生每月報告
• 在具有高正常運作時間要求的 24 x 7 環境營運環境中為技術團隊提供支援。
• 與內部和外部技術和服務團隊合作創建和/或更新知識庫文章

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 開放文化
• 個人發展機會

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions:

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phone/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• Provide level 1 support (assistance through phone call)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Work within a ticketing system and create documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English,Malay,Mandarin language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end users) on the following:
• Troubleshooting network operating system, software and hardware
• Being familiar with network operating systems, software and hardware
• Working within a ticketing system and creating documentation for new processes
• Training staff to maximize the potential of existing technology
• Taking new users through the orientation process
• Providing individual support and training upon request
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware and resources
• Demonstrated aptitude for continuous learning and innovative thinking
• Able to work independently and in a team environment
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, ip phone configuration, installing ip phone, tablets (e.g.. iPad), smart phones (ex. Blackberry's, iPhone, Samsung), printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone call)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Work within a ticketing system and create documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Able to communicate well with different levels and type of people
• Have experience/Knowledge in IBM AS400 would be an added advantage.
• Knowledge in active directory would also be an added advantage.

WHY KONICA MINOLTA?

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.
• We are providing product and softskill training.
• Attractive remuneration package and high earning potential .
• 2 months of fixed bonus with an additional of 4% EPF contribution from Employer.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Descriptions:

• Responsible for supporting and configuring technical problems related to network infrastructure.
• Designing network infrastructure topology.
• Analyzing, designing, and implementing new network solutions to improve the efficiency of networks for business processes.
• Writing script to analyze data and perform specific data queries by using standard Excel.