Total 17 Director/C-Level Support Advisor job vacancies in The United States of America

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver. Provides feedback to other staff on their communication at appropriate time Respond to formal and informal complaints relating to area of work. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management. Assist the organisation for commencement of colleagues, including induction and relevant initial training The post holder will be expected to plan work logically in order to complete tasks within specific projects Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets Setting of clear objectives for staff, communicating responsibilities and agreed timescales Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required. Review systems and practices within own area of work to ensure they support the sustained delivery of the service To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager

To maintain efficient and effective communication between departments, work colleagues and external partners. To liaise closely with the clinical team. To deal professionally with sensitive issues. To deal efficiently with all correspondence and the preparation of correspondences. To deal positively and promptly with internal and external enquiries both telephone and personal, liaising with staff, patients and relatives as appropriate. To provide clear written and statistical information in the form of reports as required and set deadlines. To ensure Consultants and the Directorate Management team are kept regularly updated on issues relating to theatres and waiting lists. To work without direct supervision and to take immediate and remedial action to resolve issues within level of authority and recognise when escalation to a more senior member of the team is required. To undertake any other duties as deemed appropriate by the Assistant Directorate Manager and other senior Managers within the Directorate, commensurate with the nature and grade of the post.

For further information on this role, please see the attached detailed Job Description and Person Specification. Provide a dedicated professional PA service to the Director of Transformation ensuring confidentiality, accuracy and discretion always. Ensure a professional image of the Hospital is maintained and a helpful and effective service is provided to all internal and external contacts. Acquire and maintain an awareness of issues and developments relevant to the work of the Director of Transformation & bring mailers to the Directors attention as appropriate. Deal appropriately with issues of a highly confidential, complex and sensitive nature. Work with a minimum of supervision, with the ability to plan and prioritise ones own work, deal with a range of ongoing tasks at the same time and to cope under pressure. Effectively manage the Director of Transformations electronic diary taking into consideration personal preferences for meeting timings. Plan and coordinate meetings liaising with other PAs as appropriate for suitable dates and book meeting rooms if required. Take responsibility for all aspects of arranging, coordinating and servicing meetings and other special events/conferences, arranging timetables, presenters etc. Using diverse software products utilise advanced IT skills to produce various high quality professionally presented reports, documents, slide presentations, maps, flowcharts and design and develop databases, paying attention to detail to ensure all documents are accurate before leaving the office.

Anticipating the information and information requirements of the Chief Medical Officer and the Deputy Director of Infection Prevention and Control and making sure they are briefed appropriately ahead of scheduled events and meetings. Collaborating with the Business & Programme Manager to help the Chief Medical Officer and the Deputy Director of Infection Prevention and Control in planning and organising their workloads. Gathering information to prioritise their tasks effectively and ensuring deadlines are met. Keeping updated on the work of the Chief Medical Officer, the Deputy Director of Infection Prevention and Control, and the Medical Directorate to make informed decisions in their absence. Ensuring the provision of a high-quality and timely word processing service (using all Microsoft Office packages) when producing highly sensitive correspondence, reports, emails, presentations, project plans, and spreadsheets. Handling incoming and outgoing correspondence, acknowledging emails and letters, prioritising urgent or confidential correspondence, and ensuring efficient and secure logging and tracking. Preparing responses to letters and queries addressed to the Chief Medical Officer and the Deputy Director of Infection Prevention and Control. Acting on behalf of the Chief Medical Officer and the Deputy Director of Infection Prevention and Control in their absence. Undertaking projects involving the collection of information for analysis and providing management with statistical data to enable informed decisions. Liaising with external bodies such as GMC, NMC, NHS England, etc., as needed. Managing the diary and commitments of the Chief Medical Officer and the Deputy Director of Infection Prevention and Control. Assisting in managing departmental budgets as appropriate and prepare and code invoices for authorisation. Ensuring that the correct financial procedures are followed when ordering goods and services. Assisting with triaging servicing requests and other incoming correspondence. Managing office equipment and supplies and ordering stationery and non-stock requisitions in collaboration with other Business Support Officers. Please refer to the attached Job Description for full list of responsibilities

Full duties, including responsibility relating to communication, reporting, financial management, and an overview of key working relationships are included in the job description attached.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on the 23rd November 2023. Interviews are due to be held on the 29th November 2023. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered. We welcome applications from the Armed Forces.

1. Co-ordinating business support and ensuring that the administrative services function on a day-to-day basis, supports the needs of the Executive or Place Director and the wider portfolio of functions including the, Deputy Directors and Senior Managers of the functions. 2. Establishing and operating effective administrative, secretarial, and filing systems, IT systems and procedures related to the work of the office. 3. Project management, including planning and organising a range of work events. 4. Providing diary management for senior members of the Executive or Place Director and portfolio of functions, organising large meetings, liaising with several external stakeholders across a wide geographical area. 5. Providing secretarial support to executive Board meetings, and any others as required. 6. Responsibility for a day-to-day range of staff management matters, which will include line management of the admin team, responsibility for supporting appraisals, development of staff, recruitment, and where necessary employee relations matters. 7. Responsibility for supporting the smooth recruitment and selection, and induction of all new starters into the Executive or Place Director Function, ensuring the recruitment and selection policy is adhered to. Please see attached job description for further details

Training and development of the administration teams in terms of their IT capability, skill mix and their knowledge of the Directorates overall aims. Supporting service improvement through analysis of data and undertaking analysis of services to support delivery of targets and service improvement and change Manage all delegated administration, secretarial and specialty/team/service support staff. Operational Management Management of administration staff in specialty based teams ensuring a comprehensive service is provided to users of the service. Organise additional capacity as required using meticulous planning to ensure that all elements of service provision are considered and organised to enable capacity short-falls are identified in advance to enable re-provision in a timely and organised manner across the service and teams as required, and also flexibility to respond to changes in circumstances. Review utilisation (of administration staffing) to identify opportunities for improvement and implement change accordingly. Assist in the co-ordination of medical staff leave and rota's, recommending alterations where necessary. Keep up-to-date with current policy and the development and introduction of local policies in keeping with national policy. Effective management of the resources relating to the post holders responsibility. Ensure that effective lines of communication are established within the post holders areas of responsibility. Performance Management In conjunction with the Directorate Manager, ensure the delivery of key access targets and other performance indicators, escalating any variances and providing an action plan as required. Service Planning, Development, Improvement and Strategy To contribute to the development and implementation of Directorates improvement programme, including taking lead responsibility for initiatives to performance. Review and develop services, including data collection for the drafting of business plans and development of policies and/or procedures. Plan and lead service improvement initiatives to improve the quality of the administration service, this will involve reviews of workforce, workload volume, systems and processes and use of technology. Contribute to the development of the Directorate, this will include developing and implementing plans in line with the national policy to ensure that targets can be achieved. Use strong analytical skills; diagnose problems within existing processes and effect changes to resolve them. Ensure systems and processes for complaints and incidents are followed and use these to identify areas for improvement and realise these changes. Responsibilities for Human Resources Overall management responsibility for delegated administration service within the Directorate. Allocation of available staff within the Directorate as required for smooth running of the department. Appropriate performance management of staff and undertaking of regular appraisals and ensuring training and development of all staff. Manage the recruitment process as required. Financial Management To be a part of the Directorate financial planning, in particular with relation to the cost improvement programme and its performance management. Communication and Leadership Responsible for ensuring that all administration staff are fully engaged in future developments. This will require a very high level of communication across all staff groups using regular team meetings as one forum for this. Providing the necessary leadership and drive to ensure that agreed developments are implemented in a sustainable way. Responsibilities for Information Resources Utilise computer software to run reports and documents to monitor & present information including Word, Excel, Databases and PowerPoint. Work closely with IT department in the maintenance and development of IT software packages in line with the development of Directorate. Produce written and electronic communications on a regular basis to inform the Directorate Manager, regarding for example requirements for service development. Analysis and Data Management Ability to analyse procedures/processes that are not up to standard and are conflicting as there may be several options in order to resolve, use Lean management techniques in order to determine service improvement. Gain feedback on how to improve service delivery and use to improve future practices. Responsibility for Policy & Service Development Assist the staff in understanding their role in the delivery of Directorates service and delivery Assist in the updating of policies and procedures to support delivery of the Directorates services Enable and encourage others to understand the reasons why improvements are being made share improvements and challenge tradition. Take responsibility for updating policies and procedures in line with any service improvement. In conjunction with the Directorate management team, implement changes to services to continually improve the patient experience. Participate in developing and reviewing new protocols pathways and guidance to ensure standardisation of systems. Personal & People Responsible for updating and developing staff around the Groups working practices, any changes in IT software upgrades or processes. Provide appropriate training programmes to meet the specific requirements of the Directorates Services to the team managed and supporting services Ensure staff performance is maximised and that all staff are fully aware of the importance of their role to the success of the Division and Trust objectives. Ensure that all staff are aware of any changes to protocols, processes and templates providing manuals, training and presentations. Mental Effort/Freedom to Act Ability to think on ones feet is essential in solving problems in the most cost effective way Effective negotiation skills are required to ensure delivery of service to meet the demands of the Trust. To display excellent management skills and ability to be flexible in order to switch between different activities at very short notice.

Please see job description and person specification for full outline of the role and requirements of the role.

For more information, please see the attached Job Description and Person Specification. Applications may be considered from candidates who are studying for a professional qualification and expect to be CCAB/CIMA qualified by Spring 2024.

Please see job description for full details. 1. Communication and Team Working: Act as a point of contact for any member of staff, public or patients internal or external to the organisation requiring either to speak with or meet with any member of the Operational Directorate Team. Respond promptly, efficiently, and appropriately to face to face, telephone and email enquiries. Participate in administrative team meetings as required. Work as a flexible member of the Operational Directorate secretarial team, providing cover for colleagues as appropriate. To provide support to the Tactical Control Centre as required. Take part in induction and training for new secretarial and administrative staff. Assist other members of the administration team in the achievement of a quality service. 2. Analytical and judgemental: Provide administrative support for projects undertaken within the Operational team. Lead and co-ordinate small-scale projects and be accountable for managing these projects and achieving project deadlines. Maintain effective working practices to assist in the timely completion of projects, ensuring own deadlines are achieved and that the flow of work is prioritised in order that targets, and objectives are met. Communicate with key stakeholders during project planning. Monitor compliance for mandatory training and appraisal data and produce divisional reports as required. Collate relevant information and updates for a regular divisional Newsletter (or similar) Update information for the relevant division on the Trusts intranet. Collate information for Performance Review Meetings Record annual leave and sickness leave and produce reports as required Support Divisional level business planning Support and input to the production of audits within the Operational team. Collate and input data for audits as required within the Operational team. Clarify any data issues/queries with relevant Operational team members/internal and external stakeholders to ensure provision of accurate data/final reports whilst ensuring that deadlines are met. Assist in the preparation of reports including briefings under guidance.

You will be able to find a full Job description and Person Specification attached within the supporting documents

Information Systems and Support leadership The post holder will: Develop and implement long-term IT strategies. This involves working with senior management to identify the company's IT needs and developing plans to meet those needs. Take a lead role in NIHR national strategies involving IT ensuring that the Academy is represented, and its needs met at all levels. Oversee the daily operations of the IT department. This includes ensuring that all IT systems are up and running, that data is backed up and secure, and that users can access the information they need. Manage the IT budget. This includes tracking expenses, making sure that IT projects are on budget, and negotiating contracts with vendors. Recruit and manage IT staff. This includes hiring and training new employees, as well as evaluating and developing the skills of existing employees. Maintain relationships with IT vendors. This includes working with vendors to develop and implement new IT solutions, as well as resolving any problems that may arise. Keep up to date on the latest IT trends. This involves reading industry publications, attending conferences, and networking with other IT professionals. Communicate and manage change effectively to internal and external stakeholders in a timely manner, taking particular care in the implementation of the management information system and the changes in relation to increasing workloads for staff, dealing with questions, resistance and potential challenges from staff in a diplomatic and sensitive manner. Lead on special projects where IT expertise is fundamental to ensure successful delivery. Oversee NIHR Academy IT security and compliance with industry standard. Oversee the Academys Continuous Improvement process The Assistant Director Information Systems and Support is a critical member of the senior management team and plays a vital role in the success of any organisation. They are responsible for ensuring that the organisation's IT systems are reliable, secure, and efficient. They also need to be able to balance the needs of the business with the needs of the IT department. To be successful in this role, the Assistant Director Information Systems and Support must have a strong understanding of IT systems, as well as the business needs of the organisation. They must also be able to effectively manage people, budgets, and projects. Member of the NIHR Academy Executive Board The post holder will be a member of the NIHR Academy Executive Board and in that role will be expected to: Deputise for the CEO and Director of Programmes and Impact at national meetings, as required Implementing and managing change, devising and communicating new policies where necessary Play a key part in cross NIHR and national strategic initiatives and projects, taking on a lead role where necessary. Oversee the implementation and delivery of new initiatives and projects as they arise Contribute to the overall leadership of the NIHR Academy Executive including playing a key role in setting organisational culture, structure and governance Communication and engagement The post holder will be expected to: Lead the development of reports and papers for strategic and policy meetings and publications Liaise with other national programmes, wider NIHR, Department of Health and Social Care staff, other key funders of health and social care and the academic community as necessary Deliver presentations to national stakeholder groups and relevant conferences Take lead responsibility in the development of briefings requested from various sources including DHSC, NIHR Centres Exec Board, other government departments, other stakeholders and partners and ministers offices (including Parliamentary Questions, and Select Committees) Act as a representative for NIHR Academy and NIHR more widely at national meetings, workshops and conferences, often having to defend NIHRs position in a public setting. Provision of leadership to the Information Systems and Support team The post holder will lead the team responsible for the delivery, evaluation and improvement of information systems and support for the NIHR Academy. This will involve: Providing leadership, advice and support to the Senior Programme Managers in maintaining and developing current and new streams of work. Taking responsibility for planning highly complex workloads with a broad range of activities, some that are on-going and some which require formulation and adjustment of plans or strategies. The workloads can be highly evolutionary needing to adapt plans in a rapidly changing environment. Developing and oversee team goals and objectives in order to deliver against key milestones and KPIs Create and maintain a culture of inclusivity Ensuring delivery of activities and projects in line with business plans and KPIs Ensuring effective team contribution to NIHR Academy wide initiatives such as continuous improvement work, and culture and values. Providing leadership on a team and individual basis including the direct supervision of staff, objective setting, appraisals, recruitment and appropriate personal and career development plans. Ensuring staff are aware of and adhere to NIHR Academy SOPs and DHSC requirements

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.