Total 9 Supply Chain Executive job vacancies in Kuala Lumpur

WHAT YOU WILL OWN:
- Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Be willing to learn the ability to sell on the phone as second nature.
- Self-motivated, goal-oriented, able to work independently and as part of a team.
- Meet the expected daily productivity in terms of the number of calls and sales.
- Problem-solving comes as second nature; constantly striving to provide solutions that are in sync with company offers.
- Be sales-minded and resourceful to hit set KPIs.
- Using CRM tools to record calls, sales and other useful information accurately.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

ROLE POSITIONING AND OBJECTIVES:

While leads are provided, you will be expected to:

• Have the ability to sell gift cards on the phone and mainly communicate with HR managers, Office Administrators and Benefits managers looking to partner with foodpanda for business.
• Able to understand and meet the needs of our potential partners and immediately build a trusting relationship.
• Achieve sales target which given by the manager.
• Build relationship and manage new clients.
• Proactively communicate with other PIC at client side, when & if needed.
• Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus,but not mandatory.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• Meet the expected daily productivity in terms of number of calls and sales
• be resourceful & able to handle client objection   

WHAT YOU WILL OWN:

• Enjoyable, dynamic and challenging working environment
• Responsibility from day one in a fast-growing global company
• Employee Discount Codes
• Regular company and team events
• E-learning platform

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners..

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
• Be sales-minded and resourceful to hit set KPIs.
• Manage vendor objections according to set guideline
• Record calls, sales and other useful information accurately into CRM tool following guidelines
• Active check and respond in the company’s collaboration platform

WHAT YOU WILL OWN:

Have the ability to sell on the phone as second nature.

● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.

● Be sales-minded and resourceful to hit set KPIs.

● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.

● Meet the expected daily productivity in terms of number of calls and sales

● Keep records of calls and sales and note useful information in an organized fashion.

● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.

● Constantly excelling in meeting and exceeding KPI elements set by the company.

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard.

We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

• Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service
• To maintain desired levels of productivity & accuracy on audits performed by self
• To coach front line agents on overall SOP, Process and new changes
• Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement projects

DUTIES AND RESPONSIBILITIES:

• Performs chat & call monitoring and provides trend data to the site management team.
• Uses a quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of chat, Call, and email responses. Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.
• Provides feedback to call center team leaders and managers.
• Analyze CSAT ratings for the country/ BPO to identify customer pain points.
• Flag non performing agents & support performance with coaching & feedback interventions via team leader
• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives
• Participate in calibration calls to improve overall understanding & usage of QA Scorecard

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned.

WHAT YOU WILL OWN:
- Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Be willing to learn the ability to sell on the phone as second nature.
- Self-motivated, goal-oriented, able to work independently and as part of a team.
- Meet the expected daily productivity in terms of the number of calls and sales.
- Problem-solving comes as second nature; constantly striving to provide solutions that are in sync with company offers.
- Be sales-minded and resourceful to hit set KPIs.
- Using CRM tools to record calls, sales and other useful information accurately.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

ROLE POSITIONING AND OBJECTIVES

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

WHAT YOU WILL OWN:

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment