Total 85 Staffing Consultant job vacancies in Manufacturing / Production category in The United States of America

We’re looking for a Senior Strategic Product Consultant to support the ANZ team. In this role, you’ll leverage your consultative mindset, knowledge of the construction industry, and Procore’s software platform to provide our customers with best practices for adopting and utilizing the Procore platform. You’ll partner with Implementation Project and Customer Success Managers to supplement customer training with industry technical knowledge of cloud-based software and Procore platform expertise. In addition, you will also collaborate with industry stakeholders to identify issues and industry needs while working with the Product and Marketing departments to innovate upon our software offering, improve customer utilization, and communicate enhancements to the industry. Successful candidates are curious and passionate technology enthusiasts and promoters of modernizing the construction industry through technological advancement.

This position reports to the Senior Manager, Strategic Product Consultants, APAC, and is based in our Sydney office. This is not an independent contractor position. We’re looking for someone to join us immediately.

What you’ll do:

• Work with Implementation Project Managers to develop customers into Procore experts and evangelists through training and consultation.
• Conduct group training webinars and in-person sessions to educate customers on Procore tools.
• Leverage knowledge of the construction industry to improve customer business processes in Procore and across the customer’s entire organization.
• Leverage knowledge of the Procore platform to consult and create solutions that meet customer requirements.
• Provide the highest level of service and education to Procore’s customers through clear and effective communication.
• Foster a positive team culture by onboarding, training, and mentoring team members.
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader.
• Leverage industry knowledge and collaborate with industry stakeholders to identify local needs within the Procore Platform while working with Product and Marketing to innovate upon our offering, communicate enhancements, and improve customer utilization.
• Develop a mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices.
• Up to 30% travel to customer sites (may include domestic and international), industry events, and other Procore offices.

What we’re looking for: 

• A bachelor’s degree is preferred or equivalent work experience.
• Construction industry professionals with 5+ years of experience looking to transition into a fast-paced software training and advisory role.
• Construction industry professionals with a curious mindset who are passionate about driving industry change through technology. 
• Previous experience as Contracts Administrator, Project Engineer, Assistant Project Manager, Project Manager, or similar with direct industry experience.
• Experience with end-to-end construction lifecycle including Project Management principles, Document Management/Control, Communication Management, Quality and Safety Management. 
• Experience with procurement, schedule/program, and construction financials including managing contracts, budget, retention, progress claims, and variations. 
• Experience with takeoffs, estimates/proposals, tender/bid management, tender/bid leveling, and buyout and contract negotiations.
• Experience with contracts (lump/stipulated sum, cost plus, and guaranteed maximum price - GMP, Design, and Construct - D&C), variations, and invoicing with architects, engineers, head contractors, subcontractors, and/or vendors.
• Experience establishing SOPs preferred
• Training or software support preferred
• Experience using Procore preferred

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is for our Integrated Payables team.

What you will be doing

• Examine data files, processes, forms, reports and operational needs of customers and complete data mapping and transaction workflow documents as the basis for conversion to FIS systems.
• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
• Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion.
• Creates data maps and transaction workflow documents showing exactly how every field of information will be converted.

What you bring

• Willing to work on regular night shifts
• Create Snow Tickets for New Projects/ Modifications/ Production Issues                               
• Crete PPLs giving authorizations in Planview                                    
• Email communication with Direct and Reseller clients                                  
• Handling FIS implementation Inbox and new Accounts Setup in Integrated Payables System                                     
• Vendor registration, executing Jobs in Integrated Payables system to provide samples to clients
• Processes Reports and Identify operational needs of customers                              
• Data mapping with File Layout                               
• Transaction workflow documents creation for conversion to FIS systems.
• Excellent communication as positions is client facing.
• Positions involving data mapping require strong analytical and technical skills.
• Client Handling Experience.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is for our Integrated Payables team.

What you will be doing

• Examine data files, processes, forms, reports and operational needs of customers and complete data mapping and transaction workflow documents as the basis for conversion to FIS systems.
• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.
• Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion.
• Creates data maps and transaction workflow documents showing exactly how every field of information will be converted.

What you bring

• Willing to work on regular night shifts
• Create Snow Tickets for New Projects/ Modifications/ Production Issues                               
• Crete PPLs giving authorizations in Planview                                    
• Email communication with Direct and Reseller clients                                  
• Handling FIS implementation Inbox and new Accounts Setup in Integrated Payables System                                     
• Vendor registration, executing Jobs in Integrated Payables system to provide samples to clients
• Processes Reports and Identify operational needs of customers                              
• Data mapping with File Layout                               
• Transaction workflow documents creation for conversion to FIS systems.
• Excellent communication as positions is client facing.
• Positions involving data mapping require strong analytical and technical skills.
• Client Handling Experience.

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Scope

· Fully follow up the product lines and ensure the instruction of Chairman on products are executed and implemented.

· Communicate with product and R&D teams of each product line, follow up project, grasp the details of project progress and feedback to Chairman.

· Participate in product scheduling, coordinate multiple resources, design, R&D, operation, and testing teams, promote the development process of each product before launch. After launch, facilitate team updates and iterate product features based on operational feedback.

· Organized and coordinated product-related meeting which involving Chairman, responsible for summarizing meeting minutes, followed up, established an effective communication between Chairman and Project team, play a bridge role in product positioning and execution.

· Stay attentive to market, analyse competitive products in relevant market, compare company product design, provide opinions and suggestions for Chairman's product decisions.

· According to the requirements of Chairman, organize related product, R&D, design resources, and independently complete specific projects.

Requirements

1. Educational Background: Bachelor's degree or higher.

2. Work Experience: Over 10 years of work experience with 5 years of team management experience.

3. Industry Experience: Relevant work experience in well-known/large internet companies, with practical experience in designing and managing internet products, ideally with at least one successful experience in internet product design and management.

4. Professional Qualifications:

· Strategic thinking and management in internet product field, with a strong forward-looking perspective on product field future development and market judgment.

· Ability to think user-centrically and data-driven, challenging authority and traditional experiences, with a habit of rapid and thorough verification.

· Strong team management, project management, and team training abilities.

· Excellent language, communication, organization, and coordination skills.

· Management training experience and advanced certificates in product development is an advantage.

5. Regional Experience: International perspective and experience, with deep insights into and experience in China, Southeast Asia, and other international markets, particularly preferred in terms of product and project implementation.

6. Language Requirements:

· Proficient in professional business writing and language communication.

· Fluent in Mandarin to communicate with Chinese associate.

Project Description

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities

Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Skills

Must have

• 1-2 years of experience in production treasury application support environment
• Production support of Java/Microservices application
• Strong experience in providing L1 & L2 application technical and functional support
• Good knowledge on Unix and Shell scripting
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice to have

Murex Production support L2 Experience

Languages

Benefits:

• Gross UP$2500++
• Variable Bonus + Incentives + Allowances
• Air-Conditioned Environment + Primarily Sitting Job + Simple Duties + No Experience Required + Snacks and Beverages Provided + Company Outing and Team Building Activities
• Working Days: Monday – Friday
• Working Hours: 0815am to 0600pm
• Location at West (Transport Provided at CCK and Boon Lay MRT)

Job Responsibilities:

• Cutting and assembly of harnessing cables to meet customer requirement and deadline
• Handling and operation of simple hand held tools and equipment
• Packing of finished goods (when necessary)
• Maintaining the cleanliness and tidiness of workplace
• Any other ad hoc production duties assigned by the team leader/manager

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Alternatively, you may send your updated resume in MS Words format to darren.acestaffing@gmail.com or Whatsapp +65 88036996 for quicker response.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement

*We regret to inform that only shortlisted candidates would be notified*

Darren Lim
Registration Number: R21100158
EA Licence No: 22C1338 (Ace Staffing Pte Ltd)

Objectives of the position:

The Harnessing Operator must be a communicative, analytical, and creative team player who canachieve high levels of production.

An individual who is mature and possesses a good attitude with willingness to learn

Key Responsibilities:

1. Cutting and assembly of harnessing cables to meet customer expectation and timeline

2. Handling and operation of simple hand tools and equipment

3. Packing of finished goods (when necessary)

4. Maintaining the cleanliness and tidiness of workplace

5. Any other ad hoc production duties assigned by the team leader/manager

Skills & Qualification:

1. Mature candidates and fresh graduates with no relevant working experience are welcome to

apply

2. Able to understand and perform simple mathematical calculations

3. Able to read ruler measurements

4. Able to identify colours (coloured electrical cables & wires)

5. Good eyesight

6. Good attitude and willingness to learn

Benefits:

1. Company transport to/from work at Boon Lay and Choa Chu Kang MRT

2. Work will be performed primarily in conducive Air-Conditioned environment

3. Primarily sitting job with some standing and walking required

4. Air-conditioned Leisure & Activity Room

5. Air-conditioned Dining Room with Snacks and Beverages provided

6. Team building activities, company outings and gatherings

7. Various forms of Bonuses, Incentives and Allowances

8. Work location: 22 Tuas South Street 3

We are seeking a skilled and experienced Gasoline Trading Operator for a leading global oil and gas company with a strong presence in the energy market.

Key Responsibilities:

• Coordinate and oversee all operational aspects by facilitating communication among terminals, refineries, agents, vessel masters, and inspectors to ensure seamless shipment execution.
• Draft comprehensive documentary instructions for different counterparties and inspection directives for various inspectors.
• Implement operational enhancements to enhance trading strategies, optimize profitability, and mitigate losses or expenses.
• Compute laytime and demurrage charges as applicable.
• Verify and maintain accuracy of operational data within the system for analysis, decision-making, and reporting purposes.
• Ensure adherence to Company and headquarters guidelines regarding operational, contractual, and credit risk management.
• Fulfill any additional responsibilities as delegated.

Requirements:

• Bachelor of Science in Maritime Studies or relevant fields with 2 years of experience in Gasoline or other petroleum products
• Strong attention to detail, organizational skills, and the ability to prioritize tasks and manage multiple projects simultaneously.
• Knowledge of trading platforms, market data sources, and risk management tools used in commodity trading.
• Possess good planning and organizing skills
• Able to work independently and good team player
• Excellent communication and interpersonal skills

How to apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to YAN JIANKAI (EA Personnel Reg. No. R22104741, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact James at 6590 9870 or 9150 3922 for a confidential discussion.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is a plus.

Key Responsibilities:

• Manage the growth of the Cobrand cards business to increase overall market share.
• Develop and execute marketing plans to meet business objectives, focusing on acquiring and activating new cards, boosting card billings, and driving portfolio activities to foster market growth and overall product profitability.
• Ensure operational efficiencies by addressing system and customer issues promptly.
• Develop and manage the product's value proposition and partnership enhancements to increase market share and card profitability.
• Cultivate and manage partner relationships, implement usage campaigns to achieve joint targets, and identify new opportunities for co-brand partnerships.
• Plan and execute marketing campaigns and customer communications to attain acquisition and card usage targets.
• Track and analyze marketing campaign performance to ensure results align with targets and identify areas for improving marketing efficiency.
• Handle administrative and operational issues, including managing system and customer feedback.
• Collaborate with various business units, internal stakeholders, and external vendors to oversee and implement key initiatives.

Qualifications and Requirements:

• Bachelor's degree in Business, Marketing, or any related field.
• At least 1 year of experience in product management, marketing, or related roles in the banking or financial services industry.
• Good analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with cross-functional teams and external partners.
• Results-oriented with a focus on achieving business objectives.
• Familiarity with financial products, particularly credit cards, would be good to have.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Support Singapore Mortgage Acquisition Product Managers for retail and wealth segments in end-to-end planning and execution of key product initiatives.
• Collaborate with cross-functional teams, including new business, marketing, and business analytics, to execute product development initiatives.
• Conduct market research to identify customer needs, competitor offerings, and industry trends.
• Develop, enhance, and optimize home loan products and services based on market insights and customer feedback.
• Ideate, plan and execute marketing and engagement initiatives for Mortgage business.
• Support execution of new pricing strategies and campaigns.
• Analyse large datasets to identify trends, patterns, and key insights to drive strategic decision-making for the Singapore Mortgage business.
• Assist in updating regular business reports relating to new bookings, redemptions and monitor key performance indicators (KPIs) to track the success of the Mortgage business.
• Identify opportunities to streamline processes, optimize customer experience, and increase operational efficiency.
• Provide support to Product Managers in adhoc projects.

Requirements:

• Bachelor degree in Marketing, Business Management or in any related majors.
• Must have at least 1-2 years’ experience in Product Management role.
• Good to have experience working in Banking Industry
• Proficiency in MS Office (MS Outlook, MS Excel, and MS PowerPoint).
• Able to complete work independently with limited direction and supervision.
• Good sense of risk awareness

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• To provide industrial engineering support to shop production, internal & external customers in manufacturing process development, tools & fixture design and implementation, machines programming, procedure development as per engineering BOM requirement and business need.
• To provide the CAM software application support to CNC programming, including CAM software postprocessor improvement and creating new
• Create manufacturing process (routing) and procedure (work instruction) per engineering BOM, quality plan and manufacturing process requirement.
• Design tooling and fixture as manufacturing process and operations’ needs.
• Design CNC machines programming and PLC recipe as process requirement and productions schedule.
• Analyze and continuously improve manufacturing process to achieve best production safety, quality, and cost performance.
• Evaluate and implement new manufacturing technology for shop operations objectives, manufacturing capability and capacity improvement.
• Develop and provide training for shop technicians for new products, process, tooling and others’ needs.
• Perform other technical support or projects as required
• Degree in Mechanical / Manufacturing Engineering.
• Experience in manufacturing environment
• Good technical knowledge
• Good computer and CAM software knowledge
• Familiar with CAD / CAM 2D drawing and 3D modeling.

Veronica Neo Shen Hwa - veronica.neo@manpower.com.sg

Personnel Reg No: R1110855

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

• To provide industrial engineering support to shop production, internal & external customers in manufacturing process development, tools & fixture design and implementation, machines programming, procedure development as per engineering BOM requirement and business need
• Create manufacturing process (routing) and procedure (work instruction) per engineering BOM, quality plan and manufacturing process requirement.
• Design tooling and fixture as manufacturing process and operations’ needs.
• Design CNC machines programming and PLC recipe as process requirement and productions schedule.
• Analyze and continuously improve manufacturing process to achieve best production safety, quality, and cost performance.
• Evaluate and implement new manufacturing technology for shop operations objectives, manufacturing capability and capacity improvement.
• Develop and provide training for shop technicians for new products, process, tooling and others’ needs.
• Perform other technical support or projects as required
• Diploma/ Degree in Mechanical / Manufacturing Engineering.
• Familiar with CAD / CAM 2D drawing and 3D modeling

Veronica Neo Shen Hwa - veronica.neo@manpower.com.sg

Personnel Reg No: R1110855

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

Product Consultant, Client Service

The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring clients best-in-class experience using our products to achieve their goals.

The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research and analytical products. This will be a key role in our mission to provide exceptional client experience by helping advisor/retail/institutional clients use our products to meet their goals. This position is based in our Mumbai office.

Responsibilities

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Requirements:

• 3-4 years of proven experience in client support/service
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Proven ability to develop effective working relationships with both local and international stakeholders including the capabilities to negotiate, develop rapport and establish trust
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• Morningstar is an equal opportunity employer.
• Availability to work on Saturdays, Sundays & Public holidays (on rotational basis) is a key requirement for this role as part of a global 24x7 support operation.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

The Group: The Financial Planning group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar’s extensive data and research capabilities across all stages of financial advice making the advice process compliant, efficient, and effective. 

The Role: The Morningstar AdviserLogic team is looking for an execution-focused Product Consultant. The ideal candidate will have familiarity with the financial wealth and advice industry. The role requires working closely with end-clients, customer support team and product squads. In this role, you will take ownership of the platform and act as an application expert that involves understanding the current application and its outcomes, improvisation of how new enhancements are making life easy for the users, and providing a prompt solution to any technical and financial queries through calls, chats, and emails.

As you will be working closely with end clients, you should have:

• Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
• Good listening skills: As to understand the exact client query and decide on the flow of work.
• Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
• Attention to detail and analytical bent of mind.
• Confidence, patience, soft skills & empathy.
• Excellent interpersonal skills.
• Strong documentation skills.
• Ability to learn and contribute one step ahead.
• Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
• Hunger to find opportunities to automate existing business processes.

Technical abilities expected:

• Sound knowledge of financial markets and capital markets, preferably international finance.
• An MS Office specialist with good competencies in MS Word, Excel, PPT’s.
• Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
• Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.

Abilities expected for internal communication -

• Think analytically, create, and improvise different scenarios before internal escalation.
• Understanding of functional testing before escalation/delivery.
• Basic understanding of how a software development lifecycle, scrum and agile team works.

Basic Qualifications

• A full-time master’s degree in finance (MBA or PGDM).
• Minimum 2 years of professional experience in BFSI.
• Computer fundamentals and an MS office specialist.
• A bachelor’s degree in engineering, Math’s or computer applications will be added advantage (Not a mandate).

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Responsible to resolve Customer queries on a regular basis.
• Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
• Coordinate with Product Managers as per the client’s requirement and ensure frequent and timely updates to clients.
• Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
• Ability to engage the clients through B2B communication over emails, chats, and calls.
• Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
• Support other team members on a regular basis in helpdesk chat.

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.