Total 10 Software Test Engineer job vacancies in Customer Service category in The United States of America

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
• Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
• Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
• Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
• Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
• Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.

The Job

• Manage Help desk tool and manage tickets for users.
• Reset password for user and provide day to day support for end users.
• Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
• Build machine for end user in case machine is crashed.
• Identify the issues pro-actively and provide fixed solution.
• Manage VIP users for their day to day issues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to patricia.teo@adecco.com.

All shortlisted candidates will be contacted. All the best!

The Opportunity

• Permanent role
• Work location: West Region
• Work hours: Monday- Friday, 9am - 6pm (standby on weekends)

Our client, a prominent multinational corporation specializing in Heavy Construction and Machinery, is seeking an Engineer with robust technical proficiency in Heavy Vehicles. This individual will be tasked with offering technical support to end users in Singapore, Malaysia, and Indonesia.

The Job

• Diagnose, adjust, repair, or overhaul mobile crane and crawler cranes.
• Conduct new or used crane training and commissioning.
• Conduct crane inspections, prepare inspection reports, and recommend new replacement parts.
• Conduct crane erection training for mobile telescopic and crawler crane types.
• Apply electrical, electronic, hydraulic, and mechanical theory and related crane knowledge to rectify crane faults.
• Perform crane fault diagnostics using Software (i.e., Sculi, LIDIA, etc.)
• Test mechanical and electrical products and crane equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
• Dismantle and reassemble heavy equipment using hoists and hand tools.

The Talent

• Minimum of 5 years of pertinent experience within the crane industry, demonstrating a deep understanding of its operations and requirements.
• Possesses fundamental knowledge of hydraulic and electrical systems, crucial for effective troubleshooting and maintenance.
• Capable of working in a heavy machinery environment, including tasks under chassis or at heights, ensuring safety protocols are followed meticulously.
• Due to on-site crane servicing responsibilities, must meet physical demands such as lifting and carrying wire ropes, climbing ladders and stairways, frequent stooping, kneeling, crouching, crawling, and requiring significant finger dexterity.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to Andy.muhammad@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Job Qualification

• Bachelor’s degree in Science (computer studies) or Information Technology or Programming & Systems Analysis
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Job Qualification

• Bachelor’s degree in Science (computer studies ) or information Technoloy or Programming & Systems Analysis
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Job Qualification

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Provide IT support and troubleshooting services to VIP and general users via phone, email, or remote access;
• Assess user requirements and escalate VIP issues for quick resolution;
• Work with service delivery team to remediate and escalate internally any VIP tickets/incidents;
• Prioritize VIP tickets/incidents over general user incidents/tickets;
• Perform handovers and collection of devices and perform onboarding and deboarding activities at the time of handover;
• Set up and configure new laptops and desktops and ensure other account provisioning activities;
• Coordinate with vendor and ensure repairs are processed;
• Create and maintain technical documentation and manuals and educate users on best practices.

The Job

Responsibilities

• Solve VIP or general user problems quickly and escalate VIP issues for faster resolution.
• Work with service delivery to handle VIP tickets/incidents and prioritize them over general user tickets/incidents.
• Help users with their hardware, software, and networking issues using the customer's documentation and material for their systems and applications.
• Guide users with simple, step-by-step instructions and do remote and VIP troubleshooting.
• Find and fix technical issues in logs and confirm with clients that their systems are functional.
• Manage handovers and collection of devices and do onboarding and deboarding activities following the customer's checklist.
• Set up and configure new laptops and desktops and do other account provisioning activities before giving the end user device.
• Work with vendor and ensure repairs are done and own incidents involving DaaS devices and track them end to end.
• Create and update technical documentation and manuals and teach users best practices.
• Use effective project and change management practices to ensure solutions meet the requirements.
• Collaborate with internal and external airport stakeholders to identify and resolve incidents quickly.
• Work with technical teams, both internal and external, to propose and measure technical solutions.
• Provide customer with customer/client experience as per the service levels in this SOW.
• Do administrative support duties as required to meet operational objectives.
• Assist and support colleagues in IT-related matters.
• Log, allocate, and update calls in the IT helpdesk software and follow the customers' ITSM.
• Ensure customer satisfaction by responding to tickets within the SLA.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to patricia.teo@adecco.com.

All shortlisted candidates will be contacted. All the best!

The overview

• We are looking for result-driven candidates who can thrive under a fast-pace working environment and possess a strong desire to create an impact in the organization.
• Candidates with Full Custom Layout Knowledge and/or Auto-Placement/Routing (APR) domain knowledge and experience are welcome to apply

Job Description

• Implement top quality layout which meet the specifications set forth by designers and layout leads while meeting the project objectives and fast paced milestones
• Diligently perform all physical & reliability verifications (DRC/LVS/ERC/etc.) on the layout designs and ensure the database is fully compliant with all requirements of tape-out flow
• Work closely and communicate effectively with multi-functional teams and multi-site to constantly optimize layout for better power, performance, area and schedule
• Responsible for in-house IP / library developments / Full chip integration

Requirements

• Bachelor’s degree in Electrical/Electronic Engineering
• Has transistor level knowledge for circuits and device layout structure
• Understands analog layout fundamentals, such as floorplan, device matching, EM and IR
• Strong knowledge in floor-planning techniques at different hierarchies, with emphasis on power mesh planning, critical block placement, critical signal routing, matching and top-down integration flow
• Proficient in Synopsys/Cadence layout editor and physical verification tools; analytical and skillful in debugging DRC/LVS and all other verifications
• Have a good grasp of DRM of advanced node CMOS technologies
• Team player and effective in cross-team communication and time management
• Strong passion in learning, problem solving, and decision-making skills
• Proficiency in script programming (eg. Tcl, Perl or C-shell) is a plus

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' or email to aiden.chew@adecco.com to drop your resume
• All shortlisted candidates will be contacted.

Job Responsibilities:

Design, build and configure applications to meet business process and application requirements, either .NET core or Java, but must be willing to be cross skilled to .NET core.

Saghana Sithara | Registration Number: R1550224

Responsibilities

• Provides in-depth technical and business knowledge to ensure streamlined support of existing infrastructure and developed integrations.
• Ensuring SLAs to better level than customer contract.
• Handle incoming support requests reported on the service management platform.
• Prioritise, schedule and escalate issues (when required) to the appropriate skilled team.
• Participate or organize Technical Call Bridge to address technical diagnostics & collaboration with internal and external teams.
• Handle break/fix and configuration issues.
• Maintain a log of troubleshooting on the service management portal platform throughout the incident lifecycle.
• Implement workarounds to limit customer downtime (incident management). Subsequently follow-up and ensure implementation of permanent solution (problem management).
• Execute basic health check of the systems and services to ensure availability of components and critical integrations.
• Conduct root cause analysis and present required reports for internal review.

Experience and Skillset:

• Minimum of a B.S. in Computer Science or related degree
• 6-8+ years of experience in developing and managing PI/PO environments.
• Strong understanding of PI concepts with experience in working on PI Artifacts (especially , ABAP on PI constructs along with strong understanding of SQL scripting.
• Strong skills in troubleshooting functional and performance issues.
• Knowledge and working experience in:

1. SAP ABAP - PI Programming standard.
2. Interface design and development of the interfaces
3. Building SAP PI integration and ABAP Development
4. Working with PI (process integration) design, development and configuration involving ESR (enterprise service repository) and integration builder along with knowledge on adapters (Proxy, IDoc, RFC, SFTP) and XSL/Java mappings
5. Knowledge in ABAP OOPS Concept

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to prasant.sirohi@adecco.com to drop your resume
• All shortlisted candidates will be contacted.

Prasant Sirohi

Direct Line: +65 66977951

EA Licence Number: 91C2918

Registration Number: R22106307

Job Description:

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of equipment and systems to ensure proper working order.
• Isolates and resolves complex equipment malfunctions and implements corrective action.
• Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met.
• May act as Local/Shift/Site CSE to coordinate work direction for other Service Engineers and install support as needed.
• Position will be located in Singapore region. Candidate may be assigned to support a specific customer site or Product, depending upon business needs.
• Required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.

Requirements:

• Candidate with Min. Diploma in Mechanical/ Electrical Engineering related fields may apply.
• At least 2 years of relevant experience.
• Experience in handling automated machines.
• Able to understand electrical, mechanical and Pneumatic diagram.
• Good in communication skill.

Next Step:

• Interested applicants, please send your resume to raymond.low@adecco.com with your current and expected salary.
• Only shortlisted candidates will be contacted.