To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Slack Admin & System Collab Engineer
Productivity Team
Ciudad de Mexico / Mexico
The Productivity team within Business Technology’s Technology Services department is seeking a Collaboration Systems Engineer to help build, manage, and own the portfolio of internal productivity tools that support Salesforce’s Slack implementation, among other collaboration tools. You will be responsible for deploying new services, operational support, and delivering enhancements and automations to scale the environment as it grows. You will also work in partnership with Product Management to understand requirements and deliver on priorities.
This role’s focus will be for maintaining the internal Slack environment, and contributing to custom Slack applications serving that purpose. Other productivity tools will be added to scope for this role related to document drafting, diagramming, knowledgebase, and whiteboarding.
You have a forward-thinking mind, always looking for ways to improve and get the most out of our services. You are easy to do business with, apply agile standard processes, and are acutely focused on delivering a seamless user experience for our employees serving customers internally and externally.
Your Responsibilities:
Design, deploy, integrate, and provide operational support for Slack and additional productivity & collaboration SaaS enterprise services
Building internally-facing Slack applications to help automate administration and business processes
Take initiative to voice internal team needs by identifying and communicating them to leadership
Manage configuration policies and maintain operational processes that meet or exceed internal partner requirements in partnership with product leadership
Manage different projects simultaneously while remaining engaged with team members
Handle work intake and drive projects to completion via team Scrum-Agile ceremonies (stand-ups, backlog grooming, planning, and team retrospectives)
Articulate project requirements in an ever-changing environment and implement according to standard methodologies
Skills Needed:
3+ years experience serving as a collaboration engineer or lead of one or more critical, company-wide SaaS-based collaboration suites (e.g. Slack)
3+ years experience in one or more development languages (Python, JavaScript, or equivalent scripting language), with proficiency in building and deploying solutions to production in an enterprise environment
Fluent communication in written and spoken English
Prior experience using Heroku, GCP, or AWS to host infrastructure as code
Prior experience administering a Slack Enterprise grid environment
Ability to pull and analyze basic data from SaaS systems and logs
Familiarity with key integration points for collaboration and productivity services, including identity and access management, data loss prevention, and SIEM integration
Prior experience using Slack Bolt SDK and/or Block kit to build simple Slack apps
Able to demonstrate implementation of a new solution, including requirements gathering, design, proof-of-concept, test, and validating that solution meets the business need
Excellent written, verbal, and interpersonal communication skills, with the ability to give and receive constructive feedback
Direct experience designing and operationalizing support frameworks of applications at scale, including user documentation and thoughtful design policies, processes, and procedures
Previous experience securing solutions and using data security products on top of Slack
Previously a member of a high-functioning team that performed one or more projects that impacted the entire company
Experience owning and administering other point-based productivity tools in an enterprise
Familiarity with enterprise compliance standards such as SOC 2, SOX, and ITGC
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
