Total 1,805 Site Manager job vacancies in Others category in The United States of America

Working to the direction and support of the In-patient Services Modern Matrons for Mental Health and in conjunction with the Senior Inpatient Nurse Managers from the Specialist Services Division, The Site Manager will be responsible for providing highly specialist advice regarding the management of patients when attending emergencies and will be required to advise on appropriate course(s) of action to taken to de-escalate and/or manage the patient in line with risk and care plans. The Site Manager will work collaboratively with Ward Managers, Crisis Resolution and Home Treatment Team (CRHT), Community Teams and external organisations to ensure adherence to Trust wide Policies and Standard Operating Procedures and provide specialist knowledge and guidance to further develop and update these policies and procedures. The site Manager will raise awareness of these Policies and Standard Operating Procedures and propose changes, amendments and developments that may impact across all inpatient services on the site. The Site Manager will have responsibility for and lead on coordinating the 136 HBPoS and ECT suite including line management responsibility for HBPoS staffing team, Assistant Practitioner for Health and Wellbeing and Lead support worker within the 136 suite. The site manager will also support within clinical decision making and prioritisation of bed management in support of non clinical bed manager to ensure patient and site safety. The Site Manager will use best evidence such as NICE guidelines, Trust Policies, other recognised best practice guidance and knowledge of the patient/s and inpatient wards needs to make decisions, and to provide specialist knowledge to guide and influence decision making by others.

Applications are invited from suitable candidates interested in joining our excellent team within the Biochemistry and Immunology Department of Coventry and Warwickshire Pathology Services (CWPS) in the exciting role of Biochemistry Site Lead at the major hub site at George Eliot Hospital for the network. You will be expected to maintain the required professional standards and an up-to-date knowledge of Biochemistry and Immunology, and current working practices. Working as part of the team, you will contribute to provision and further development of a high quality diagnostic service. This is an excellent opportunity for an enthusiastic individual to join a department dedicated to providing the highest quality patient care. The successful candidate must be able to work well as part of the Biochemistry and Immunology management team, be innovative, seek constant service improvement, support their management team colleagues in service provision, and may be expected to deputise for the departmental manager on occasion. The Biochemistry and Immunology service is a rapidly expanding part of the Coventry and Warwickshire Pathology Network, which is based on the hospital sites at Coventry (University Hospital), Nuneaton (George Eliot Hospital) and Warwick (South Warwickshire Hospital) . It offers a comprehensive range of Pathology services to a population of approximately 1.8 million Coventry and Warwickshire residents and has a close relationship with the Medical school at Warwick University. The network offers an excellent opportunity to those seeking employment in a modern, innovative and high-profile organisation. As this is a senior role the candidate must have an MSc or equivalent qualification. Consideration may be given to candidates who are close to completion of MSc or HSD. We can also offer a Band 6 Trainee Section Manager post for the right candidate, who may not have an MSc or equivalent qualification. Completion of the IBMS Higher Specialist Diploma over 12 months whilst in this role, would then progress to Band 7 Section Manager. Managerial/Technical Daily manage and monitor staff in the performance of routine and specialised diagnostic services on patient and environmental samples containing potentially infectious material including blood, urine, faeces, sputum and tissue specimens using complex and highly specialised techniques to exacting medical and scientific standards according to standard operating procedures. Perform such diagnostic tests when necessary Design and plan departmental rotas, allocate and reallocate work schedules for themselves and the team and determine work priorities to meet service needs. Support the Department Manager in the planning, development, co-ordination and evaluation of the pathology service, and deputise for the Pathology Department Manager as required. Record, and validate results when required. Interpret complex results, and authorise individual reports from the team in electronic form and / or verbally to persons authorised to receive them e.g. Medical, nursing and non medical staff. Is proficient in the use of the Quality Management system, ensuring the effective development and/or management of all controlled documentation, non-conformities and audit reports within the system. Co-ordinates external and internal quality assurance schemes and supervises compliance with the departmental audit schedules, reviews findings, and implements service changes and improvements where necessary. Manages the propagation and maintenance of all laboratory aspects of the ISO/CPA standards and MHRA requirements, HTA regulations, HSE requirements and any other statutory regulations, and ensure the delivery of services in line with the principles of these standards and requirements throughout CWPS Ensures quality assurance procedures are adhered to and all necessary internal records are maintained. Collates data for and leads departmental meetings and proposes and implements change as appropriate, ensuring clear lines of communication at all times. Manages and monitors maintenance on routine and complex equipment to ensure accuracy and precision of results. Provides specialist support for staff to troubleshoot faults and take appropriate action to maintain the patient service. Takes responsibility within the laboratory for achieving and maintaining all local and national performance targets. Management of KPIs (key performance indicators) including prioritising work to achieve turnaround times, managing staff attendance, and attaining and sustaining PDR and mandatory training compliance. Collect, interpret and collate in an agreed format, information when required for presentation e.g. for departmental Operational Board reports and quality meetings Propose, oversee and develop the implementation of new techniques, equipment and working practices including supporting any management of change processes which require implementation Provide and receive specialist departmental knowledge, to and from staff and service users. Manage and maintain stocks of materials, reagents, consumables and equipment, ensuring the most economical use of non-pay resources, identifying areas of cost improvement Deal with difficult and complicated telephone enquiries, such as complaints, record information and complete follow up reports when necessary Clinical Interpret complex laboratory results and take appropriate action in line with laboratory policies and procedures e.g. authorisation of results, ordering relevant follow-up laboratory procedures, adding technical and approved predefined clinically relevant comments, referring results for an expert opinion or clinical interpretation, informing the requestor of clinically significant results according to Network agreed policies Take part in and support laboratory based research projects, and support clinical trials, and encourage innovation amongst all staff Health and Safety To ensure that correct local and Trust policies are adhered to by all staff. Ensure all accidents, injuries, spillages and breakages are reported on the Trust incident reporting system, and that such incidents or breaches of procedure are investigated and reported in conjunction with the departmental health and safety representative Laboratory I.T. Has a good level of understanding and working knowledge of the laboratory information system, makes suggestions for improvements and supports changes when required Leads by example and maintains confidentiality, security and integrity of information relating to patients, staff and other health service business. Uses computer software packages such as Microsoft Office to create laboratory documentation and compile reports to present when needed Training and Development Manage the departmental training programme for all grades of staff as directed by the Pathology Department Manager, and ensure these are co-ordinated across the Network Manage the completion and maintenance of records of training and competence for staff in all sections. Participate in and encourage continual professional development to maintain high standards of knowledge and skills for all staff. Organise, participate in and perform personal development reviews, supporting and working to an agreed set of objectives, both personal and departmental/CWPS. Attend external training/meetings as agreed with Pathology Department Managers, and incorporate learning into Network service improvements. Organise, prepare and deliver formal training sessions to groups to ensure a high level of specialist theoretical knowledge. Develop specialist knowledge in a departmental section, as agreed with the Pathology Department Manager, but be able to undertake duties at a Band 7 level, in any area, on any site within relevant departments as required General Comply with all policies and procedures of University Hospitals Coventry and Warwickshire NHS Trust. Maintain good working relations with all members of staff and lead by example to promote effective team work at all times Treat staff, visitors and patients at University Hospitals Coventry and Warwickshire NHS Trust with courtesy and respect in telephone, written communications including emails, and personal interactions. Undertake any other duties commensurate with the grade as requested by the Pathology Department Manager For further details of the role please see the attached job description.

Attend team management meeting with cross-site Managers and Lead Radiographer to propose and assist in the implementation of service changes in response to current NHS trends e.g. casualty waiting times and 2 week cancer wait. Lead and support others during service developments Working with the Operational Service Manager and Trust Lead Radiographer to participate in the development of any necessary changes to the service to accommodate the Department of Health Targets e.g. A&E waiting times, and cancer diagnosis and treatment targets. Work with Consultant Radiologists to develop, implement and monitor compliance of imaging protocols, to provide an optimum examination. Work with the Operational Service Manager, and Trust Lead Radiographer to develop, implement and monitor compliance of Department policies and procedures. Implement and monitor compliance of Trust policies and procedures. In line with agreed protocols, develop the radiography service by the extension of skill mix and role extension of all staff. Liaise with clinicians and specialist staff to ensure Government targets and guidelines for cancer and stroke are met. Involvement in procurement of new equipment and capital planning.

Offer senior nursing opinion and ensure senior opinion in decision making when required as a core member of the Site Senior Leadership Team Lead discussions on highly complex and/ or sensitive issues in situations such as complex and sensitive patient and family meetings, coroners court, disciplinary meetings and employment tribunals. Have responsibility for the day to day operational delivery of the nursing/midwifery and AHP functions at Site, working with the Site CNO, Site teams and Group Directors Ensure that systems of assurance are in place at site to monitor and minimise risks to patients Provide professional leadership to all services included in the Clinical Standards (Fundamentals of Care) Function by ensuring that key nursing indicators are reflected in a balanced scorecard for nursing includes falls, tissue viability, nutrition, sepsis, older peoples services, VTE prevention, back care, resus Ensure collaborative and partnership working with all services at Group Provide strong, visible leadership to the nursing and midwifery profession, encouraging innovation, creativity and strategic development of service provision. Support the Group CNO in their capacity as Director of Infection Prevention and Control, ensuring that patients risk of infection is minimised, and that the Trust is fully compliant with national standards and expectations. Ensure a consistent culture of putting the patient first along with effective team working across all sites and clinical services. Promote and support group-led functions such as safeguarding and patient experience, and strategies and clinical collaboration and implement national strategy relevant to nursing and midwifery. Support the Group CNO to maintain robust systems for clinical governance, ensuring there are appropriate systems (including information) in place to monitor performance, minimise avoidable harm and identify areas for improvement and support the Group CNO in delivering consistent clinical governance practice across the Group including effective Ward to Board reporting In conjunction with the Site and Group Chief Nurse collaborate in the annual nursing establishment review to ensure safe staffing and inform any investment requirements in nursing Have professional responsibility for all site nurse leaders for nursing, midwifery and AHP issues at Site Provide strong, visible leadership to the site nursing, AHP and midwifery workforce Have responsibility for supporting the operational delivery of Corporate Nursing strategies and functions at Site Be responsible for the operational service delivery on site in conjunction with the CNO, COO and CMO, as directed by the managing Director. Hold responsibility for day to day patient experience at Site Work with the leads for nursing functions at Site to address patient quality and safety issues locally as far as possible

Please kindly refer to the job description and person specification by clicking on the JD/PS attachment in the advert.

The following are the core responsibilities of the Operations Manager. The Operations Manager is responsible for: Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure Create staff rotas and ensure the practice Reception Team has adequate cover at all times. Ensure annual leave and sickness is documented and managed appropriately and that the practice has adequate cover. Create room rotas ensuring clinicians have an appropriate allocated space for their session. Attend and minute practice meetings as required Ensure servicing and maintenance requirements are met and documentation is up to date and accurate. Manage practice fire safety and legionella requirements. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards. Ensure reception team have followed an induction program and are compliant with training Conduct staff appraisals, supervision and probationary reviews and support disciplinary procedures. Undertake RA sponsor training for smart card management. Source locum cover ensuring they are added to clinical systems in a timely manner and that rotas are created in line with agreement. Ensure stationery supplies are stocked and maintained sourcing competitive suppliers Manage our digital platform and ensure patients are booked and signposted appropriately. Be able to cover all areas of reception role. Support staff to reach their full potential and identify training needs. Actively encouraging and promoting the use of patient online service Any other duties as required. In addition to the primary responsibilities, the Operations Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Support the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager) Support the practice and management team with continuous improvement and change initiatives. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

HOURS: 37 Job summary: Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team. Job responsibilities: Operations Management Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Chairing practice and partner meetings and ensuring that communications are cascaded to other staff appropriately. Personnel and training Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training. Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date. Being responsible for the recruitment and retention of staff Establishing, reviewing and regularly updating job descriptions and person specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Overseeing HR responsibilities for the practice, including as host practice of PCN staff. Coordinating the reviewing and updating of all organisation policies and procedures Finance and profitability Ensure that the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements are accurate and complete. Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice. Ensure all claims for contract work and reimbursable monies are submitted. Work with the partners in seeking to maximise income and reduce expenditure. Briefing partners on all financial matters, including forecasting Information technology Working with the IT clerk to ensure that the IT system is appropriately maintained and developed. Ensure compliance with Data Protection legislation. Actively encouraging and promoting the use of patient online services Lead contact within the practice for information governance Managing the organisation IT system, delegating staff to act as administrators. Ensuring compliance with IT security and IG Premises and equipment Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation. Managing the procurement of organisation equipment, supplies and services. Patient services Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Reviewing and updating the practices information leaflet/website, practice publicity and health education material. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Keep the practice policies and procedures up to date and ensure readiness for CQC Future planning Preparing a practice business plan, annual report and practice aims and objectives as required by the partners Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners. Ensuring the team reach QOF targets (supported by the nursing and administrative leads) as well as IIF and other local and national targets Ensuring the organisation maintains compliance with its NHS contractual obligations External relationships Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies Managing contracts for services i.e., cleaning, gardening, window cleaning etc. Representing the practice in external meetings Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Please refer to the attached Job Description and Person Specification for further information regarding this role.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Overseeing the day-to-day operations of the organisation, ensuring staff achieve their responsibilities Managing HR, the recruitment; retention and training of staff; Managing the financial elements of the organisation (payroll Accounts and pensions; in conjunction with the partners. Developing, implementing, and embedding efficient business resilience plans Managing contracts for services. Coordinating; reviewing and updating all organisation policies and procedures Leading change and continuous improvement initiatives Ensuring the team reach QOF targets Adopting a strategic approach to management of all patient services Developing, implementing, and embedding an effective communication strategy (internal and external) Ensuring the organisation maintains compliance with its NHS contractual obligations. Actively encouraging and promoting the use of patient online services Maintaining the organisation and NHS choices websites Liaising at external meetings Marketing the practice appropriately Supporting the management of the Patient Participation Group Effectively managing/supporting the management of all complaints in line with current legislation and guidance The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the organisation IT system, delegating staff to act as administrators. Ensuring compliance with IT security and IG Appropriate coordination of organisation diary, for scheduled meetings.

ROLE SUMMARY IN DETAIL: As the commercial manager, you will be responsible for leading and supervising the team of 3 Business Managers working for each of the businesses. You will work with the managers to lead the development of robust and ambitious commercial strategies for each business and ensuring these are delivered in line with the agreed delivery plan timescales. You will be committed to identifying and securing new customers, clients and suppliers to ensure successful delivery of the commercial strategies. You will provide regular updates to the Business Development Sub-Committee of the parent company, Navigo, to provide updates on the delivery of the commercial strategies and income targets. You will be responsible for identifying synergies between the business and implementing economies of scale and opportunities for partnership working where appropriate. You will lead the development and implementation of successful marketing campaigns to raise the profile of the businesses, increase the customer footprint and maximise profitability. Working with partners at Navigo, you will generate ideas, provide advice and input into new trading arm business opportunities and engage in the business case development and new business roll out. This will include the opportunity to further grow the commercial team capacity to support the growth in the trading arm businesses As the Commercial Manager, responsibilities will include: Setting of Commercial Strategy, including sales and marketing strategies for each business and being responsible for their implementation with regular monitoring to ensure all targets are exceeded. Negotiating and overseeing contracts Identifying and securing new business. Providing commercial insights, driving profitable growth and supporting the delivery of the businesses long-term goals Overall responsibility for the Commercial Profitability of the identified businesses and exceeding those set targets and budgets Ensuring regular communication with the Director of Corporate Services Overseeing the Business Managers and daily operations of the businesses and developing cross business working and sharing of good practices / identifying synergies Staying aware of the latest trends and developments and representing the businesses at industry events Monthly reporting on performance of all businesses to the Business Development Sub-Committee Lead and supervise the team of Business Managers operating within each business. Oversight of account management with both new and existing clients Manage complaints and resolutions Candidate Profile: A commitment and passion for supporting and enhancing the local community and mental health services. An enthusiastic leader that has the ability to grow the businesses and lead the existing team on the journey to further success Previous experience of working in one or more of the existing business markets A track record of the development and delivery of successful business growth strategies Demonstrated experience in sales & marketing and/or commercial management roles Ability to target markets/customers and develop relationships Experience managing a range of teams and demonstrable proof of creating and managing targets Demonstrable understanding of business development Key account management experience Excellent written and oral communications skills Ability to demonstrate strong commitment to sales success Must be goal and results driven Good numerical skills Excellent customer service skills Experience of assisting with the development and management of commercial processes and procedures. Line management experience. Ability to thrive in a highly pressurised and dynamic environment. Be able to think ahead, identify new opportunities and create new and innovative approaches to work related issues

What you'll be working: 35 hours a week Monday to Friday 9am to 5pm 1 hour unpaid lunch What you'll be doing: Advocating for the Client’s needs while building strong working relationships with families, deputies and litigation solicitors Produce action plans and goals with timeframes that are specific and relevant to the client Recruit, select and manage a team of care/support workers for Clients Implement an individual client focused Support & Rehabilitation Plan with specific guidelines for the support team Monitor and review the Case Management Plan and Support & Rehabilitation Plan, amending as per the Client’s needs Provide a flexible working pattern to the Support Team, to ensure the smooth operation of service, including working out of core hours, weekends and public holidays Compile risk assessments on key activities as required and identify risk management strategies that will manage the safety of all parties in a positive manner What you'll have: Hold a HCPC Registration, an NMC Pin or be Social Worker Registered At least 3 years post qualification experience Full Driving Licence and access to a car Experience supporting people with neurological conditions in a community setting would be an advantage Thorough knowledge of the CQC fundamental standards and key lines of enquiry Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks Ability to address and respond to employee issues in a fair and consistent manner Strong organisational, time management and planning skills Flexible, professional and positive approach to multi-site working We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Rehab without Walls Case Management Bonus Scheme Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians

The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Managing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Overseeing HR with the practice, sickness, holidays Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Marketing the practice appropriately to ensure patient population is stable or increasing Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Review and update practice policies and procedures Undertake claim process for LES/ES inclusive Practice lead for CQRS In addition to the primary responsibilities, the Operations Manager may be requested to: Support the management of the Patient Participation Group Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Support the practice and management team with continuous improvement and change initiatives Acting as the lead for recruitment including pre-employment checks and DBS Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

To ensure the team provides an effective and streamlined service, implementing National Service Framework directives. To work closely with the Local Authority to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments. To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation. To establish a system for reviewing and monitoring how resources are used. To implement clinical and corporate governance at team level. To maintain responsive and effective financial management within an agreed health care budget and ensuring Operational Manager is informed on financial performance. To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures. To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers, and other relevant agencies. To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure. To co-ordinate the day-to-day operational process, to include caseload allocation, management, and other duties as appropriate. To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review. To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads. To act as professional supervisor where appropriate.