Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.
Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.
Ensures the proper handling and control of lost and found items.
Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
Reports any pest-control issues to the Housekeeping Manager.
Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
Ensures no defect or dirty rooms are sold to a guest.
Ensures the proper handling and control of lost and found items.
Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
To ensure that all employees provide courteous and professional service at all times.
To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.
To carry out any other reasonable duties and responsibilities as assigned.
