Total 57 Senior Executive Service Operations Manager job vacancies in Selangor

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次發貨的時間範圍要求，並監控每次發貨的每日發貨更新，以便及時、準確地向客戶或代理商更新資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Responsibilities:

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analyzing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.

Requirements:

• Possess at least a Bachelor's Degree, Post Graduate in Accounting or professional qualification (ACCA/CIMA/CA/CPA).
• Proven working experience as Accounting Manager or Senior Account.
• Advanced computer skills on MS Office, accounting software and databases.
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職責：

• 管理和監督會計部門的日常運作。
• 監控和分析會計數據並產生財務報告或報表。
• 建立並執行適當的會計方法、政策和原則。
• 協調並完成年度審計。
• 提供建議。
• 改進系統和程序並採取糾正措施。
• 分配專案並指導員工以確保合規性和準確性。
• 滿足財務會計目標。
• 建立和維護財務文件和記錄以記錄交易。

要求：

• 至少擁有學士學位、會計研究生或專業資格（ACCA/CIMA/CA/CPA）。
• 擁有豐富作為會計經理或高級客戶的工作經驗。
• MS Office、會計軟體和資料庫方面的高級電腦技能。
• 擅長處理大量數據。
• 具備簿記和會計原則、實務、標準、法律和法規的豐富知識。
• 注重細節和準確性。
• 領導能力強，積極主動，注重結果。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

Job Purpose / Overview

Responsible for overall day to day sales administration and coordination duties. Working closely with the sales team to provide administrative support to the teams.

Key Accountabilities / Responsibilities :

• To perform thorough Site Visit by understanding the Tender Requirements, as well as attending
• Tender Briefing and Q&A with the customer during tender briefing or site visit
• To compile accurate and necessary Engineering Bill of Quantity and Costing as well as the comprehensive User Requirement details
• To oversee and maintain the project timeline to deliver on time without increasing the cost for both company and client. This also includes managing the labour cost and their work efficiency.
• To have continuous and maintain proper communication with customer/PIC in all aspects of the project as well as to company stakeholders i.e., PM / GM (General Manager)
• To prepare a Daily Site Diary that is acknowledged by client. And when necessary, provide the site memo and change request documents for customer acknowledgement before proceeding with any changes to initial work scope.
• Change Request should also be documented and highlighted to the
  PM immediately.
• Provide necessary reports in writing and pictures on a daily/timely basis. This includes using the smart sheet for timeline/progress update while an immediate approach must be applied for any issue register and directly reporting to Project Manager.
• All BQ equipment must be updated daily with valuable information and remarks precisely noted, i.e. Status and exact Location of Installation, Serial Numbers and Products Code/Name noted, Items not Installed and Additional Add-on covered under project cost as well as Change Request.
• To ensure the quality of our installation and T&C is carried out in compliance with the required standard and customer expectations.
• To identify technical issues and ensure all of them are properly addressed.
• To review the engineering tasks and initiate the necessary corrective actions.
• To ensure the work safety compliance at all Site/Premises is carried out. This also applies to the Rules & Regulations set by the Client/Building/Project Owner.
• All settings & Configuration of the equipment and system must be documented in an orderly manner and shared with all stakeholders from time to time.
• To compile all documents in an orderly manner to PMO Office.
• When any mishap or issues arise, immediate attention and assistance must be sought.
• Stakeholders must be informed immediately.
• To perform Testing & Commissioning of System, User Acceptance Test and Handover of Project to Customer and Internal Stakeholders.
• Any other duties as assigned by Project Manager.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

職位說明 ：

• 負責引入與企業培訓和內部開發研討會/課程相關的銷售
• 目標中型和大型公司，包括 GLC、PLC 和跨國公司。
• 超越銷售經理設定的團隊與個人銷售目標
• 規劃外撥和實地訪問，為現有客戶提供適當水平的服務，重點是保留/擴大現有數量和業務關係。優先客戶每月強制拜訪。
• 能夠為客戶提供良好的培訓建議，解決員工的人才缺口、需求和意願
• 透過交叉銷售、向上銷售和向下銷售，增加對現有客戶的價值主張。

工作要求

• 至少 02 - 03 年與 GLC 或政府機構打交道的工作經驗
• 先前在相關領域的經驗和強大的網路是一個優勢。
• 個性外向，個性外向，喜歡與人合作。
• 精通主要語言，具有有效的口語和寫作能力。
• 擁有車輛並願意在馬來西亞半島旅行
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

工作目的/概述

負責整體日常銷售管理和協調工作。與銷售團隊密切合作，為團隊提供行政支援。

主要職責/職責：

• 透過了解招標要求並參加招標，進行徹底的現場考察
• 在招標簡報或現場考察期間與客戶進行招標簡報和問答
• 編制準確且必要的工程數量和成本核算以及全面的用戶需求詳細信息
• 監督和維護專案時間表，以便在不增加公司和客戶成本的情況下按時交付。這也包括管理勞動成本和工作效率。
• 在專案的各個方面與客戶/PIC以及公司利害關係人（即PM / GM（總經理））持續並保持適當的溝通
• 準備一份經過客戶認可的每日現場日記。必要時，在對初始工作範圍進行任何更改之前，提供現場備忘錄和更改請求文件以供客戶確認。
• 變更請求也應該記錄下來並突出顯示給
  立即PM。
• 每天/及時提供必要的書面和圖片報告。這包括使用智慧表進行時間表/進度更新，同時必須對任何問題登記採用立即方法並直接向專案經理報告。
• 所有BQ 設備必須每天更新，並準確記錄有價值的資訊和備註，即安裝狀態和確切位置、序號和記錄的產品代碼/名稱、未安裝的項目和項目成本下涵蓋的附加附加元件以及變更請求。
• 確保我們的安裝品質和 T&C 符合要求的標準和客戶的期望。
• 確定技術問題並確保所有問題都得到妥善解決。
• 審查工程任務並啟動必要的糾正措施。
• 確保所有現場/場所的工作安全合規性。這也適用於客戶/建築物/專案業主制定的規則和法規。
• 設備和系統的所有設定和配置必須有序記錄並不時與所有利害關係人共用。
• 有條不紊整理所有文件報項目辦公室。
• 當出現任何事故或問題時，必須立即尋求關注和協助。
• 必須立即通知利害關係人。
• 執行系統測試和調試、使用者驗收測試以及將專案移交給客戶和內部利害關係人。
• 專案經理指派的任何其他職責。

關鍵技能：

1. 軟技能

• 良好的人際關係與關係管理
• 與團隊成員、高階管理層、代理商、銷售商、供應商和客戶互動的有效溝通技巧和風格。
• 較強的時間管理和組織能力。
• 強大的領導能力，能夠激勵團隊成員並管理衝突

2. 技術能力

• 精通 MS Office（Power Point、Microsoft Word 和 Microsoft Excel）。
  

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Job Responsibilities

• Develop and implement adequate EHS programs and systems (including records) to maintain and demonstrate regulatory compliance as well as comply with company policies and procedures.
• Prepare and submit reports to document compliance activities.
• To ensure the work environment is compliant with health and safety rules by assessing, control & mitigating risks.
• Identify and develop the working relationships with state and local authorities (i.e., state/local environmental and safety agencies, wastewater authorities, fire departments, etc.) as well as appropriate internal Environmental, Health and Safety contacts.
• Maintain working knowledge of federal, state, and local environmental, health and safety regulations and identify all requirements that apply, or may apply, to the facility.
• Develop and implement training programs for all required elements of the EHS Management system.
• Lead the internal and external audit for EHS matters.
• Implement the investigation of accident and incident.
• Track and follow all of CAPA (Corrective and Preventive Action) activities.
• Drive the EHS team to continuously improve in departmental goals.
• May perform other duties and responsibilities as assigned.

Requirements:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Strong knowledge of international, national, local EHS with relevant laws and regulations.
• Strong proficiency in determining EHS requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
• Ability to coach the team on EHS instruction preparation.
• Strong financial and analytical ability.
• Proficiency in managing business analytics to determine optimum company footprint.
• Working experience in Logistics / Warehouse related field will be an added advantage.
• Strong and convincing communication skills.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

義務和責任

1. 辨識並尋求倉儲、倉儲和物流領域的新商機。制定並實施有效的策略來獲取新客戶並擴大我們的市場份額。

2. 與主要客戶和利害關係人建立並維持牢固的關係。了解客戶需求，解決客戶疑慮，確保客戶滿意。充當客戶和內部團隊之間的聯絡人。

3. 進行深入的市場研究，以確定產業趨勢、競爭格局和潛在商機。為業務成長提供見解和建議。

4. 透過有效地展示我們的倉儲、倉儲和物流解決方案，達到並超越銷售目標。與銷售團隊合作制定和實施銷售策略。

5. 準備並向潛在客戶提出令人信服的建議和演示。根據客戶需求和行業最佳實踐客製化解決方案。

6. 與營運、物流和其他內部團隊密切合作，確保客戶專案的無縫執行。在定價策略、服務交付和客戶滿意度計劃方面進行協作。

7. 產生有關業務發展活動、銷售業績和市場趨勢的定期報告。分析數據以做出明智的決策並調整業務發展策略。

職位需要

1. 工商管理、行銷或相關領域學士學位。

2. 具有倉儲物流產業業務開發、銷售或客戶管理的豐富經驗。

3.對供應鏈管理和物流運作有深入的了解。

4.優秀的溝通、談判、表達能力。

5. 能夠與客戶和內部團隊建立並維持有效的關係。

6. 以結果為導向，有達到和超額銷售目標的記錄。

津貼和福利

• 績效獎金
• 津貼
• 醫療保險
• 個人發展機會

Job purpose

• To support the overall business objectives of the Group by managing enterprise risks, including Environment, Social and Governance (“ESG”) risks.
• To ensure diligent management of enterprise risks throughout the Group.
• To inculcate risk awareness in the Group.
• To assist in implementing strategies, policies, and organizational structure for the management of risks.

Key Responsibilities

• Provide guidance and direction to the Risk Management Team.
• Keep abreast with emerging risks and report them to the Board Risk Committee.
• Regular communication with the Board of Directors.
• Acquire a general understanding of the processes of every department.
• Conduct quarterly risk assessment with the respective entities.
• Travelling often for risk workshops and discussions with departments.
• Prepare quarterly reports for presentation to the Risk Management Committee.
• Monitor Group-wide enterprise risks and assessing the effectiveness of controls.
• Improving the risk management procedures and measurement methodologies.
• Identify and incorporate ESG and Climate related risk and controls into the relevant departments.
• Undertake any other tasks as and when assigned by the Management.

Skills Required

•  Being friendly, patient, and easy going when approached by people (good interpersonal and communication skills).
• Ability to think critically and voice out concerns diplomatically.
• Self-driven & independent in handling task assigned.
• Being proactive, meticulous, good monitoring and follow up skills, good interpersonal and communication skills.
• Able to multitask to complete task assigned to meet deadlines.
• Completes ad-hoc task within deadline with minimal mistakes as and when assigned by the superior.
• Radiates confidence and leadership qualities in guiding the team.
• Initiates on ideas to improve the Risk Management function.

Qualifications

• Candidate must possess relevant qualification in Enterprise Risk Management and have work experience of minimum 5 years in the Risk Management related field.

Requirements include:

• Able to communicate fluently in English and Bahasa Malaysia.
• Excellent written communication and proficiency with technical reports at board standard. Advanced skills in Microsoft Office Suite.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership

工作目的

• 透過管理企業風險，包括環境、社會和治理（「ESG」）風險，支持集團的整體業務目標。
• 確保全集團企業風險的勤勉管理。
• 向集團灌輸風險意識。
• 協助實施風險管理的策略、政策和組織架構。

主要責任

• 為風險管理團隊提供指導和指導。
• 隨時了解新出現的風險並向董事會風險委員會報告。
• 與董事會定期溝通。
• 對每個部門的流程有一個整體的了解。
• 與各自實體進行季度風險評估。
• 經常出差參加風險研討會並與各部門討論。
• 準備季度報告提交給風險管理委員會。
• 監控集團範圍內的企業風險並評估控制措施的有效性。
• 改進風險管理程序和衡量方法。
• 識別 ESG 和氣候相關風險和控制並將其納入相關部門。
• 承擔管理層指派的任何其他任務。

所需技能

• 與人接觸時表現得友善、耐心、隨和（良好的人際互動和溝通技巧）。
• 能夠批判性思考並以外交方式表達擔憂。
• 自我驅動和獨立處理分配的任務。
• 積極主動、細緻，有良好的監控和跟進能力，良好的人際溝通和溝通能力。
• 能夠同時處理多項任務，在截止日期前完成分配的任務。
• 在上級分配的期限內完成臨時任務，盡量減少錯誤。
• 在指導團隊時散發出自信和領導能力。
• 提出改善風險管理職能的想法。

資格

• 候選人必須具備企業風險管理相關資格，並在風險管理相關領域擁有至少5年的工作經驗。

要求包括：

• 能夠流利地用英語和馬來語溝通。
• 具有出色的書面溝通能力，並熟練符合董事會標準的技術報告。 Microsoft Office 套件的進階技能。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會
• 健身會員資格

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure