Total 4,770 Service Operations Manager job vacancies in The United States of America

The Senior Operations Manager will provide leadership and line management to the Cluster Service Managers in delivery of services across Nexus and support to the Director of Operations and Services to ensure effective day-to-day running of the organisation. To provide leadership and senior support to the Cluster Service Managers in the delivery of high-quality clinical services and support effective day to day performance management. To provide leadership and line management to the Patient Experience & Service Manager to ensure that patients receive a high quality service

The following are the core responsibilities of the Operations Manager. The Operations Manager is responsible for: Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure Create staff rotas and ensure the practice Reception Team has adequate cover at all times. Ensure annual leave and sickness is documented and managed appropriately and that the practice has adequate cover. Create room rotas ensuring clinicians have an appropriate allocated space for their session. Attend and minute practice meetings as required Ensure servicing and maintenance requirements are met and documentation is up to date and accurate. Manage practice fire safety and legionella requirements. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards. Ensure reception team have followed an induction program and are compliant with training Conduct staff appraisals, supervision and probationary reviews and support disciplinary procedures. Undertake RA sponsor training for smart card management. Source locum cover ensuring they are added to clinical systems in a timely manner and that rotas are created in line with agreement. Ensure stationery supplies are stocked and maintained sourcing competitive suppliers Manage our digital platform and ensure patients are booked and signposted appropriately. Be able to cover all areas of reception role. Support staff to reach their full potential and identify training needs. Actively encouraging and promoting the use of patient online service Any other duties as required. In addition to the primary responsibilities, the Operations Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Support the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager) Support the practice and management team with continuous improvement and change initiatives. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Detailed job description and responsibilities To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive Value diversity within the workplace To be honest and learn from mistakes, and help to create a just learn culture where people feel able to share and learn from experiences together To work as part of the senior management team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department Ensure information on performance is delivered in a sensitive and comprehensive manner Manage sensitive or contentious information in an appropriate manner Build rapport and trust with colleagues and service users ensuring that people are supported to be the best they can be Be honest about your biggest challenges and create a culture of curiosity and openness Develop and foster a learning environment where feedback is welcomed and valued Demonstrate good negotiation skills and logical thought processes where issues could cause conflict in a constantly changing environment Undertake planning and organisation projects events/meeting, ensuring momentum is maintained and communication tools. Negotiates complex business plans and co-ordination across service/agencies, dealing with challenges regarding e.g. patient length of stays, patient pathways or with reluctant patients and families with regard to placement in most appropriate environment. Analytical and Judgement Skills Analysis of complex management and patient flow data and activities Prepare and present business plans and recommend options for improvement. Review and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions. Identify trends and lessons learned for their area in line with clinical and operational requirements. Develops a comprehensive work plan taking into account a comparison of a range of options and evaluation process. Responsibility for Supervision, Leadership and Management To manage staff to achieve the quality standards and to provide support to multidisciplinary teams in achieving this goal To work collaboratively with other departments to ensure effective patient flow across the ICO To ensure equipment is maintained routinely and safely Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, complete audits/surveys for named service To manage service effectively and safely and deputise in the absence of the Senior operational manager Ensure the delivery of a responsive, high quality, value for money service within named services To lead, manage, motivate and develop staff within designated teams/Services, and to maintain the highest level of staff morale and to create a climate within the ISU characterised by high standards of openness Communicate the Trusts objectives, future plan and current progress against plans to all staff within the designated areas Value the contributions and perspectives of all staff making sure their voices are heard, contributions valued and influence management decision making Ensure training and development needs of staff within the area are identified and completed Line-manager for staff in designated Services using the Compassionate Leadership principles. Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of service. Responsibility for Patient/Client Care Contact with patients, families, carers when dealing with complaints Provide general non-clinical advice, information, guidance or ancillary services directly to patients, clients, relatives or carers. Responsibility for Financial & Physical Resources To be accountable for delegated budgets for designated cost centres and ensure the achievement of financial balance Lead the development and delivery of cost improvement programmes and manage expenditure within designated control levels To lead in the effective management of establishment control within budgets Oversee the Management of payroll, finalising and authorising shifts in a timely manner Education and Training Responsibilities To ensure that the team have the skills and knowledge to deliver high quality services by assisting the management team to plan, deliver and review a local induction training program for new staff to include general Trust information and post specific training and information. This will also include supporting the management with arranging ID badges and uniforms, booking staff on Trust induction training and ensuring new staff can access Trust IT systems Lead, plan, deliver and review yearly/regular mandatory, essential and post specific training for staff including supporting staff with Trust training systems and booking bespoke face to face training sessions with the Trusts Education and Development department when required Providing basic IT support for staff such as basic PC use, applying for access to Trust systems or passwords/resets and liaising with IT regarding queries such as password resets Meet the requirements of the Health and Safety at Work Act by ensuring all staff (including self) are kept up to date with appropriate mandatory training, including refresher training and record attendance in line with Trust policy Ensure all staff are suitably trained and are competent in the tasks required to successfully undertake their duties. Train staff in the use of equipment and ensure training records are kept up to date Identify own training needs in line with the Trusts corporate objectives through the Personal Development Review process and be willing to undertake further training in support of this role Ensure staff comply with Trust policies at all times while on duty e.g.: Smoking Policy, Waste Management, Uniform Policy, Infection Control and Trust Cleaning policies and take the necessary action when policy is breached Ensure own actions reduce risks and actively promote a health and safety culture within the workplace. Always work in compliance with rules and working practices Ensure the observance of safe working methods under the relevant legislation COSHH, Health & Safety, Waste Management, advising management when Trust policies and procedures are not followed Participate in incident investigations when required Responsibility for Research, Policy and Service Development Implementation Participate and contribute ideas and feedback to other services Ensure that projects align to the Trust's strategic aims, vision and values Maintain an awareness of developments in other services at a regional and national level, actively seeking information and evidence to support implementation of best practice in the Trust Contribute to the creation of an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality Develops policy for operational services and ensures that they are implemented Assist in the prevention of complaints through effective communication with staff, patients and families Lead on all Investigation of complaints, Datix, complete audits/surveys for named service Use software to develop performance, statistical or management reports, presentations and written communications Undertake complex surveys relating to service delivery, collates for reports Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated services, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Assist with researching new equipment, take part in equipment/product trials and make recommendations Identify potential areas where cost savings and improvements to standards can be achieved and make recommendations to PMO.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

For full details about this varied and rewarding role, please see attached job description. You will be responsible for the delivery of the Trusts Strategic Objectives within the Cardiology specialty, thereby realising the expected benefits of transformation, standardisation of high quality care, clinical service planning, making best use of our resources, planning and supporting our workforce, working with internal and external partners while promoting research and innovation. Key Responsibilities include: Support the General Manager and thereby the Deputy Head of Operations (DHoOps), to operationally manage the Cardiology service. Develop robust management of capacity, waiting lists, reporting and efficiency Support and manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives including budget management, delivery of service developments and cost improvements In conjunction with the General Manager, Heads of Service, Matrons and Service Management colleagues and in support of the DHoOps and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services Develop robust management of capacity, waiting lists, reporting and efficiency Line management responsibility within the service's workforce structure as required Participation in a Manager of the Day Rota

The service manager will have overall responsibility for the operational, governance, performance and financial management functions of the services within CAMHS. The service manager will be responsible for ensuring effective and efficient resource utilisation; the delivery of evidence-based service user care and that services are safe for children and young people who use our services, their families, friends and carers experience of our services. The service manager is expected to lead in the management of services and ensure performance and quality of the services by: keeping the people who using our services as safe and of high quality by monitoring and maintaining quality standards ensuring local and Trust KPIs are met ensuring that services provide the best possible clinical outcome and are based on evidence based policies and procedures ensuring sound financial management without compromising service user safety and work in partnership with commissioners and other partners to implement service improvement plans, ensuring we meet or exceed our contractual obligations with commissioners. We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. The Service manager is responsible for ensuring that all services work effectively by being an effective leader to ensure that all staff are working to the standards which the people using our services deserve.

Responsible for organising the IT Operations Department to enable service delivery in the most efficient and productive way Communicates with health professionals within the organisation including but not limited to Clinicians, Directors, Senior Managers, Directorate Staff, System Managers, HIS and Project Teams Contributes to National, Cluster, Regional, Peninsula, Local projects and user groups To work closely with Clinicians and other key staff groups, in order to specify and procure business solutions involving information technology Providing specialist consultancy advice on all ICT issues and associated changes to business processes Leading a team of technically competent and highly motivated IT Professionals and finding solutions to complex and challenging technical problems which impact on delivery of care Nurturing ability and ambition within our teams and seeing colleagues grow their skills and develop To provide leadership to other technical staff in health communities involved in local, regional and national projects where required Managing, motivating and supporting the IT Operations teams in a fast moving and demanding environment, including their professional development Managing and leading teams that provide solutions to very complex technical problems, where no solutions may presently exist Responsible for the management and development of information systems used across the Trust Responsible for revenue budget circa £12M Responsible for annual capital budget circa £2.1M Responsible for the management of assets in excess of £5M

Operational Management To ensure the delivery of all operational priorities as agreed by the Director. To lead and deliver the operational management of services provided by Time 4 U To be responsible for the production of an annual service plan for the organisation. Working with the Quality and Governance Manager to ensure robust governance systems are in place and maintained to maximise the effectiveness of services consistent with national standards and Care Quality Commission guidance. Promote joint working across all services in Time 4 U and other agencies to maximise the provision of effective services. To lead in in care package reviews and placements offering insight into risk management, overall review of complex issues presented by clients in particular reducing readmissions to Secondary mental health and Learning disability services To provide strong individual and professional leadership through change, supporting staff, colleagues, and partners Enable the meaningful involvement of clients and carers in the development, deliver and monitoring of services. To foster joint working with all agencies, particularly local authorities, Care Quality Commission and Ofsted to deliver policies and procedures, record keeping and information sharing to support the joint provision of care services. To, with the Quality and Governance Manager to lead on the development of the organisations Quality Improvement programme. To support all registered managers to implement early warning signs for relapse prevention of all clients in placement. Management Resources To lead review of clients risk in line with changing needs with the support of the business development unit in responding to packages of care that will aid safe management of complex clients. To deliver priorities of the organisation within agreed resources To support the Finance department as required to establish and agree income and expenditure budget plans for agreement by the Director Workforce To work in tandem with the Head of Human resources to develop initiatives for staff support, training and recognition To manage and supervise the Registered/senior service managers across the organisation To develop a cohesive, motivated high performing group of registered managers ensuring the effective leadership of all staff in Time 4 U. To lead the senior management team in the recruitment, training and management of all staff ensuring the workforce has the skills, expertise and motivation to deliver high quality care services Recognition of staff and development initiatives for staff recognition Strategic Development and Partnership Working Support the organisation in the development of the best quality, working relationships that are possible with the Local Authorities, Care Quality Commission, NHS organisation and other partner organisations. Support the Director in the development of strategic and service plans to implement and achieve the strategic objectives and visions of the organisation and its partners. Support the Director in all aspects of collaborative working with stakeholders ensuring the development and maintenance of effective joint working and relationships. As part of this task, participating and representing the organisation as required on all key fora such as the Clinical Governance meeting, finance meetings, client reviews, safeguarding conferences and other strategic meetings. Performance Monitoring and Management With, Quality and Governance Manager, ensure the effective working of clinical governance system and processes within the service including the provision of timely, relevant and accurate information to support the organisations requirements e.g. CQC, Infection Control, Health & Safety, Complaints, compliments To work with the Head of Positive Behaviour Support to develop strategies to manage risk and support staff across the organisation. To support in the provision and use of accurate, relevant and timely reports to monitor service performance, to identify variances and to agree corrective actions consistent with monitoring requirements To ensure the prompt and effective investigation of allegations or reports of abuse of any clients in line with local policies, procedures and standards With , Quality and Governance Manager, to develop and maintain a Risk Register for the organisations consistent with national standards ensuring high risks are notified to the relevant departments Encourage all staff and personally participate in the evaluation and audit of services. Ensuring the dissemination of identified good practice within the organisation. To work closely with colleagues and other agencies to monitor and audit service quality standards, and to apply the principles of Best value, continuous improvement and clinical governance to the organsations services To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery. To manage the collection and analysis of statistical and management information within the organisation. Together with Director and Governance and Quality manager, to develop and implement key performance indicators for registered /senior service managers and services across Time 4 U group. Other Duties To undertake such other duties within the scope of the role as maybe determined from time to time by the Director. With other senior management colleagues, participate as support to on -call managers .

A full description of the role is available in the attachment: job description. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Be an Ambassador for Quality and Clinical Governance Lead the hospital teams in CQC readiness, improvement plans, and provide advice when required and maintain adherence to CQC standards and regulations Lead improvement programmes and assurance plans Positively encourage development and motivation within the teams Ensure that hospital activity meets set targets and that patients are treated within local SLAs Oversee and act as a point of escalation for the hospital sites to ensure the physical environment is fit for purpose Continually seek to improve the systems and hospital processes to drive efficiency across the business and liaise with Head Office to create a business case for change. Support the Hospital Managers in achieving their financial budgets through guiding and creating action plans to address any underperformance Form supportive links with the Head Office teams Support the Hospital Manager with workforce planning current and future needs for permanent and temporary staff requirements Ensure that all Hospital teams have robust objectives and Personal Development Plans to drive a high-performance culture Support the Hospital Manager in liaising with the Clinical Education team to ensure all clinical and non-clinical colleagues are appropriately trained and managed including mandatory training & clinical training

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Support the General Manager and thereby the Deputy Head of Operations, to operationally manage service resources. Develop robust management of capacity, waiting lists, reporting and efficiency metrics. Work closely with the Nursing, Admin, Advanced Health Practitioners and Clinical teams to ensure the smooth running and efficient use of the imaging resource. Provide clear and concise data and information on the use of imaging lists to increase understanding of efficiency by all stakeholders. Support of the General Manager and thereby the Deputy Head of Operations, to manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks. In conjunction with Heads of Service and Matrons and in support of the General Manager and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Imaging. Management of other members of the management support team as required.

For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Key Tasks & Responsibilities: Communication: Key working relationships: Managers, team leads and administrative staff across the division and throughout the Trust Clinical Directors, Lead Clinicians, Deputy Chief Nurse, Matrons and other clinical staff within the designated specialities Trust Information and contracting Teams Facilitate improved communication within the service and between other Trust departments, clinicians, managers, ward and other staff. To ensure that all staff are aware of their responsibilities towards quality of patient care and understand their contribution towards enhancing the standard of care and service, within allocated resources and established Analytical and judgemental: Research, evaluate, plan and implement new ways of working and resource utilisation, in conjunction with clinical and non- clinical staff to include annual job planning and junior doctor rotation planning. Provide regular reports, explanatory data and action plans to rectify any problem areas to the Monitor, investigate and report on departmental performance spanning a broad range of issues, including incident trends, complaints, sickness absence and education & training. Planning and organisational Skills: To assume operational responsibility for the provision and development of designated service(s). Supporting designated services to meet access targets g. RTT and cancer targets, and escalating challenges to service provision to SOM. To develop, in conjunction with the Women and Childrens Division, and other Trust departments or Divisions as appropriate; business and service plans ensuring that these correspond with Trust objectives and requirements. Ensure the service has robust plans for dealing with major incident To undertake ad hoc projects as requested by the To take part in the Divisional Manager of the Day rota as required. Governance: To ensure the service complies with Trust policies, Standing Orders, Standing Financial Instructions and relevant legislation. To monitor and rectify any identified shortfalls in accordance with established procedures. Work within an overall framework of Clinical Develop and review departmental policies, procedures and guidelines to enable effective service provision and minimise risk. Implement Trust Policies such as Risk Assessment and Incident To investigate and respond to complaints in accordance with the Trust complaints Provide regular reports, explanatory data and action plans to rectify any problem areas to the Work within the legal guidelines, for example Health and Safety, Manual Handling, Data Finance and Resources: To monitor and manage, with the SOM & Finance Manager, the financial performance of the service ensuring appropriate controls are established and adhered to. To monitor and manage a delegated budget for the designated service(s). Leadership and management: Ensure Trust Policies and Procedures are adhered Undertake staff recruitment, across all grades, when Maintain comprehensive records of staff, including annual leave and absence Identify and address performance and disciplinary Ensure there is an IPR/appraisal programme in the service and that each member of the service has personal Ensure individual training needs are assessed and individuals have personal development To participate in the Trusts Tactical Command rota and Divisional manager of the day role To represent the service and Division at internal and external meetings Contribute to the general management of the Trust as a member of the Medical Division, developing a shared understanding of and commitment to the Trusts strategic aims and objectives. Contribute to the strategic development of the Trust, participating as required in working groups, activities and contributing to reports etc. Information Resources: Work with the SOM to develop and refine performance standards for the service, where available utilising national standards i.e. NICE guidance, NSF's, Quality, CQUIN etc. Monitor service performance and ensure that KPIs are met within allocated resources and agreed To report to the SOM, variance against performance targets and standards, providing further detail and action plans where necessary. To provide relevant, timely and accurate information and analysis to support the Senior Management Team and the Trust's management team in delivering informed, evidence based managerial decisions.