Total 4,054 Manager Service Consultant job vacancies in The United States of America

Exciting Opportunity: Registered Manager Needed in Swansea!

Hours: Monday - Friday

Salary: £41,500 per annum

The contact for this role is Bethan on 07483936754

Do you crave to make a meaningful impact in healthcare? Join Brook Street Social Care who are supporting a local organisation in our quest for a passionate and seasoned Registered Manager to enrich their award-winning team. If you're driven by excellence in care provision and possess formidable leadership skills, we want to hear from you!

As the pivotal figure in a specialist service, you'll ensure unparalleled care standards for residents. Collaborate with a dynamic team of specialists, deputy managers, and support staff to achieve excellence.

Your responsibilities will include but not be limited to;

• Building Strong Relationships: Work closely with our Area Operations Manager to foster strong relationships with customers, care managers, and stakeholders.
• Advocating for Rights: Promote the rights of each individual, placing their wishes at the centre of their care and support.
• Staff Management: Ensure all staff in your service possess the necessary skills and experience, matching them to deliver excellent care. Support, develop, and manage support staff within your service area.
• Compliance and Standards: Fulfil registration requirements and performance standards set by relevant regulatory bodies, such as the CIW.
• Assessments and Support Plans: Complete assessments, support plans, and risk assessments for the people we support.
• Leadership and Consultation: Provide leadership and consultation to your team, including supervisions and appraisals, ensuring high standards and best practices are maintained.
• On-Call Responsibilities: Work within the on-call system, taking responsibility for communication and support to the services.

You will need to hold a QCF level 5 in health and social care or equivalent and have a strong background as a Registered Manager in a complex setting.

Ready to embrace this fulfilling challenge? Apply now to join our dedicated team! For a friendly chat, call Bethan at 07483936754. Don't miss out!

Job Advert

We have an exciting opportunity for a Service Manager post to join our services in the Sefton area. You will be part of our small friendly team based from our office Bootle. You will be responsible for the day to day operation of the services and ensuring they meet regulatory standards.

Reporting to the Area Operations Manager, you’ll be accountable for the people management and development across the service teams. This is a key role in guaranteeing the quality of our service delivery and ensuring that we are always improving. As our lead contact in this area and you will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure.
Your working week is flexible covering 7 days per week and will include working weekends. Flexibility is the key for both the individual and Mencap.
Strong leadership is key to the success of our services. We want to recruit leaders who can demonstrate they have the potential to excel within our team orientated workplace. In return, we are committed to developing your potential even further.
If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do.
With us, it’s never ‘just a job’. In return for your hard work and passion you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
No two days are ever the same, sometimes they may be challenging but they will always positive so click apply now to be considered!
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers and much more!
If you are shortlisted and invited to interview - there are 2 interviews - 1 with Area Operations Managers and one with Inclusion Consultants who are people we support.

Job ID: 31585

Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

- 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
- Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras. Find out more here https://vimeo.com/272326041/ac6fdbd7b9
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
- Access to award winning training and development

*T&C's apply based on contract

About Mencap
At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.
In return for your hard work and passion, we can give you real meaning and purpose in your work.

Proud member of the Disability Confident employer scheme

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Desk Manager
London
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking.
Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.
Key Responsibilities:
* Ensure that the CSD receive and effectively manage customer queries across different communication channels.
* Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".
* Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs.
* Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests.
* Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.
Who You Are:
* Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support.
* Demonstrable experience leading Customer Service Desk capabilities within a large organisation.
* Fantastic Customer Service skills, and how to effectively deliver these to customers.
* Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals.
* Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
* Excellent communicator, who takes a strong sense of ownership and accountability.
* Good understanding of global/local business differentiation, and customer behaviours and expectations.
Desirable:
* Customer Service Qualification.
* Experience in building a Global Service Desk from the ground up.
* Service Desk experience within a Data Centre.
If this sounds like you, then get in touch! Apply below.

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Customer Service Team Leader
Apply now Job no: 494283 Work type: Full Time Location: Eagle Farm Categories: Customer Service


Full time position based in Eagle Farm, QLD
Step up to a manager role for a senior customer service professional
Opportunity to make a real impact by building and bringing together a team

WHY BUNZL?
As one of the worlds largest providers of distribution and outsourcing services across the Facilities Management, Food Processing, Industrial Safety, Hospitality and Specialist Healthcare sectors, the opportunities we provide our global team of some 21,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a

... Click here to view more detail / apply for Customer Service Team Leader

The successful candidate should be required to manage demand and capacity for 2ww pts across the specialties. They will be responsible for generating capacity for backlog pts, covering red theatre sessions and rota generation across specialties Please see the attached Job Description and Person Specification for full details on what this role entails.

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

Customer Service Manager ($49,400 - 69,990)

We are seeking a true team player interested in wellness & skin health to ensure the smooth running of our wellness spa & skin clinic , furthermore skill and experience in the delivery of spa and beauty services is considered an advantage.

• At least have 2+ years of relevant working experience as a Customer Service Manager
• Experience working in a Spa or Beauty salon is a plus
• Proficient in Google suite , emails, documents, apple computer and Iphone• Must be able to work Monday - Saturday
• Oversee, train, and empower customer service personnels
• Develop and review programs, strategies, and marketing plans that address and satisfy customer demands and expectations
• Excellent performance in supervising the day-to-day operation of the business in order to meet high level customer satisfaction and monthly target sales
• Devoted and passionate to delivering world-class customer experience
• Ability to manage a large number of client inquiries and ability to respond quickly to complex client situations in a professional manner

What will make you the ideal candidate:
- Outstanding performance and ability to direct and support team members
- Strong in retail sales and recommendations
- Devoted to executing a premium customer service experience
- Excellent communication skills, with the ability to listen to guest needs and make recommendations based on these needs.
- Written and verbal communication skills
- Proficiency in Google emails, calendar, documents & slides
- Ability to work independently and pro-actively
- Ability to multitask and time management
- Excellent personal presentation and grooming
- Highly organised and able to deliver a premium customer service experience at high demand times
- Capable & reliable and availability to work Saturday

Beneficial
- A desire to learn and update your skill level and knowledge in Business Development that includes Office Administration, Google, Social media, Online Events and Promotions.
- Certificate III Business Administration, Certificate III, IV or Diploma in Beauty Therapy and/or Massage Therapy
- Career progression to Spa Manager is available for the right candidate

Hours: Full time, Part time or casual (flexible employment arrangement)
Remuneration: Minimum Above Award
Wages: negotiable (generous) wages dependent on skills & experience. Plus bonuses and incentives.

Sponsorship available for the right candidate.

Salary up to £47,192 per annum
Basic salary £36,524 - £41,792 per annum + Market Supplement of £5,400*
Grade E
Permanent
37 Hours per week

Thurrock is located between East London and Essex, easily accessible by road, rail and even the Thames. We are a diverse community of families that's growing, and Thurrock Council offers services to meet their needs. Our Children's Social Care Service is an established team that is supporting that community.
In Thurrock, we have the ambition and drive to make a positive difference to the lives of those most in need. We pride ourselves on having a diverse workforce which reflects our community. Our social work teams are enthusiastic, resilient, keen to learn, have high aspirations, and embrace innovative practice.
Thurrock Children's Services is rated Good by Ofsted, offers a great working environment with a stable management team and caseloads are managed so time is focused on families. We are developing our services and roles available for Social Workers who are ready to be part of the team.
Our Social Workers are dedicated team members and are focused on direct work with children and families. Working across a range of closely knit teams our social workers achieve for children. We are a small authority and offer a close supportive team culture.
To be appointed you will need to demonstrate one year post qualifying experience in children's social care, detail your direct work skills and commitment to achieving the best for children,
We welcome applications from experienced Social Workers looking to work in a new area or gain the wide-ranging experience possible in our services.
We have opportunities across the service and an excellent reward and support package.
You must be Social Work qualified, be registered with Social Work England and be able to work in the UK. Please note at this time we are unable to support applicants that will need sponsorship.

Our Social Work teams are:
- Prevention and support services
- Children and Family Assessments Team
- Family Support Team
- Children With Disabilities
- Adolescent Service
- Children Looked After

- Fostering & Adoption
Please note we may not have vacancies in all of these teams when you apply - please state if you have a preferred team within your application.

What We Offer:
- Excellent remuneration package inclusive of basic salary and market supplement*
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service.
- Career average pension scheme
- Relocation packages
- Salary sacrifice schemes such as childcare vouchers and cycle to work schemes.
- Flexible working to enable work life balance.
- maternity, paternity, adoption and shared parental leave above the statutory minimum.
- Reflective supervision and management support
- 24-hour health advice and support
- Excellent training opportunities and an established CPD programme
- Funded DBS
- Mileage 45p per mile

A Disclosure and Barring Service (DBS) check at an enhanced level is required for this role.

*Market Supplements are subject to an annual review process

Advert Closing Date: 12th May 2024
Interview Date: To be confirmed.

Unless a valid reason for an alternative arrangement is provided, all interviews will be conducted in person.
For a detailed discussion about your area of interest please contact James Bennett -

Proud member of the Disability Confident employer scheme

Required Qualification & Experience:

• Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.
• Experience in managing application support project Exposure in support framework like ITIL process methodology.
• Good understanding on Incident Management, Change Management & Problem Management Process.
• Experience in proactively managing team to meet SLA based on service contractual clauses Exposure in Ticketing tool to manage reports.
• Excellent communication skills and strong leadership characteristics to connect with people and able to overcome potential conflicts.
• Excellent analytical, problem-solving and synthesizing skills.
• Monitoring of SLAs to ensure adherence and improve the service delivery.
• Responsibility for the scale up/scale down of client environments and corresponding Service Fee calculation (operationalization and evolvement).
• Good Knowledge on creating automation scopes or tools that would help team as well as customer.
• Good Knowledge on Dashboard and Reports.
• Good knowledge on preparing Presentations and Presenting Skills.
• WMS knowledge is an advantage

Roles & Responsibilities:

• Daily connect with users and business stakeholders as per support demand.
• Weekly and monthly report preparation & presentation to customer.
• Lead Zone Monthly Run and Steering Committees​
• Represent run team to the Zone Roll out Program ​
• Co-ordinate activities with business stake holders and conduct internal meetings​ according to requirement
• Lead the Continuous Service Improvements stream: e.g. automation initiatives & business KPI to monitor​
• Ensure quality Management​
• Follow up SLA management​
• Follow up open points and first level of escalation for customer markets​
• Maintain Internal Capgemini Leadership reporting and lead the presentation

Practice Plus Group are currently delivering Integrated Urgent Care services in South West London, and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values This role will be based in our Putney office, with travel to Stockley Park office once a week. This is a permanent, full time role of 37.5 hours a week, which will also include rotating silver on-call responsibilities. There is no regular home working for this role as a presence in the office is necessary, you will also need to be in on a weekend once every 5 weeks.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Competitive salary package
Permanent full time -  Job security  working for a market leading company. Essential service provider to local business.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry
Opportunities for Growth:  Join a winning team that
... Click here to view more detail / apply for Service Account Manager