Total 4 Fresh/Entry Level Service Centre Manager job vacancies in Petaling Jaya

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

JobScope:

Handling customers' inquiries through calls, messages, email and so on.
Solve problem with great manner to fulfill customer expectation by great communication skills and fluent languages
Requirement:

Experienced in Customer Service Representative or related field and industry
Non- Experience worker was welcomed
Fluent languages (Mainly used of Mandarin)
Computer literacy (Microsoft Office)
Good typing skills

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

工作範圍：

透過電話、簡訊、電子郵件等方式處理客戶的詢問。
透過良好的溝通技巧和流利的語言，以出色的方式解決問題，滿足客戶的期望
要求：

具有客戶服務代表或相關領域和行業經驗
歡迎無經驗工人
流利的語言（主要使用國語）
電腦知識（微軟Office）
良好的打字技巧

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化