Total 20 Service Centre Manager job vacancies in Customer Service category in Penang

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

#Preferable mandarin speaker, Sabahan and Sarawakian are welcome

Customer Service

• Smile and greet slot players and customers.
•  Provide friendly, courteous and efficient service to the slot prayers and customers.
• Ensure and alert of the comfort and safety of the slot players and customers.
• Assist in the bar counter during the absence of tea lady.
• Buy food for customers when needed.

Cashier

• Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
• Maintain the cage and keep cash drawer clean and safe.
• Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
• Handle receipts and payments based on Club policies and SOP.
• Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
• Verify physical loose coins and bundled paper money.
• Handle credit/ debit cards according to SOP.
• Complete cashier gaming forms and reports.

General

• Assist slot players and monitor the players are behaving properly according to house rules.
• Promote gaming programs to the players.
• Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
• Attend to minor issues, such as bill jam, etc.
• Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
• Wear uniform and name tag while on duty in business premises.
• Report any irregularity to the Supervisor/ Duty Shift in Charge.
• Any other duties and responsibilities assigned by the superior.

Perks & Benefits

• Open culture
• Night Shift Allowances
• Bonus & incentives

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！ ！ ！我們需要你！ ！ ！

工作時間：一個星期六天制

輕鬆的工作環境，年輕的氛圍

有上進心，刻苦耐勞

工作範圍：

• 處理客人在網路上的booking 和inquiry
• 協助客人辦理入住和退房
• 及時解決客人入住期間的要求、問題
• 懂得基本家居維修知識，例如：換燈泡。
• 以專業和禮貌對待每一個顧客
• 協調辦公室活動和運營，確保效率和符合公司政策
• 管理電話和通信（電子郵件、信件、包裹等）
• 支援預算編制和簿記程序
• 更新包含人員、財務和其他數據的記錄和資料庫

工作要求：

• 有無經驗皆可，有工作經驗優先，也將提供訓練
• 精通中，英語溝通及書寫能力
• 精通基本的Microsoft Excel 及電腦操作
• 具備獨自完成工作能力
• 具備細心，耐心與肯學的心
• 另外提供佣金，津貼& 股份獎勵
• 需擁有自己的交通工具
• 時間管理
• 良好的人際溝通能力與自律能力
• 以客戶為導向，積極進取
• 能夠在很少的監督下保持較高的工作水平
• 能夠在週末和公共假期工作
• 處理簡單的會計工作

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化

Job Responsibilities:

• To achieve the monthly and yearly sales target as assigned by the management.
• To execute marketing activities as directed by CSU Unit Head/ management.
• To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
• To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
   

Job Requirements: 

• Bachelor's Degree in Business Administration or any related discipline.
• Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.

• Personal leave
• Personal development opportunities

Responsibilities:

• Plan and monitor supply chain operations.
• Ensure premises, assets and communication ways are used effectively.
• Utilize logistics IT to optimize procedures.
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements.
• Monitor orders and arrange stocking of raw materials and equipment to ensure they meet needs.
• Interact with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
• Manage and track the shipment of final products according to customer requirements.
• Compile logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management.

 

Requirements:

• Proven experience as logistics coordinator.
• Familiarity in customer service will be appreciated.
• Knowledge of laws, regulations and ISO requirements.
• Able to work with little supervision and track multiple processes.
• Computer-savvy with a working knowledge of logistics software PELKON
• Excellent organizational and coordination abilities.
• Oustanding communication and interpersonal skills.
• Possess at least a Bachelor's Degree in Business Administration, Supply Chain Management or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

職責：

• 規劃和監控供應鏈營運。
• 確保有效利用場地、資產和通訊方式。
• 利用物流IT來優化流程。
• 根據可用性和要求招聘和協調物流人員（例如卡車司機）。
• 監控訂單並安排原材料和設備的庫存，以確保滿足需求。
• 與供應商、零售商、客戶等互動，以實現有利可圖的交易和相互滿意。
• 根據客戶要求管理和追蹤最終產品的運輸。
• 編制倉庫庫存、執行訂單等日誌和記錄。
• 為高階管理人員準備準確的報告。

要求：

• 作為物流協調員擁有豐富的經驗。
• 熟悉客戶服務將受到讚賞。
• 了解法律、法規和 ISO 要求。
• 能夠在很少的監督下工作並追蹤多個流程。
• 精通計算機，熟悉物流軟體 PELKON 的使用知識
• 優秀的組織協調能力。
• 優秀的溝通和人際交往能力。
• 至少擁有工商管理、供應鏈管理或相關領域的學士學位。

津貼和福利

• 津貼（旅費、交通費等）

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

#優先會說普通話，歡迎沙巴人和砂拉越人

客戶服務

• 微笑並向老虎機玩家和顧客打招呼。
• 為老虎機祈禱者和顧客提供友善、禮貌和有效率的服務。
• 確保並提醒老虎機玩家和顧客的舒適和安全。
• 茶小姐不在時協助吧台。
• 需要時為顧客購買食物。

出納員

• 根據SOP負責籠子的操作和籠子/現金抽屜中的現金。
• 維護籠子並保持現金抽屜清潔和安全。
• 確保錢箱始終鎖好，未經值班負責人許可，不得離開錢箱。
• 根據俱樂部政策和 SOP 處理收支。
• 在輪班開始時清點並核實現金金額，並在輪班結束時平衡資金。
• 驗證實體散裝硬幣和捆綁紙幣。
• 根據SOP處理信用卡/金融卡。
• 填寫收銀員遊戲表格和報告。

一般的

• 協助老虎機玩家並監控玩家是否按照賭場規則正確行事。
• 向玩家推廣遊戲節目。
• 確保所有老虎機正常運行，並提醒值班負責人/向技術人員報告任何故障和故障。
• 處理一些小問題，例如鈔票堵塞等。
• 擦拭並清潔老虎機、桌子，確保營業場所隨時乾淨整潔。
• 在營業場所值班時，應穿著並配戴名牌。
• 向主管/值班負責人報告任何異常情況。
• 上級指定的任何其他職責和責任。

津貼和福利

• 開放文化
• 夜班津貼
• 獎金和獎勵

03/20/2024

Address:

215 Hamilton River Road

Retail Banking Sales & Service

Join our Customer Service Team for 18.75 guaranteed hours per week!

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.
   

  Qualifications:
   

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$32,600.00 - $43,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Job Summary:

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Outpatient Registration - Butterworth/HDVCH Emergency

Employment Type

Part time

Shift

Night (United States of America)

Weekly Scheduled Hours

24

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Branch Address:

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(cover Kulim and SP areas)

.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.
  

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.
  

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd   

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang.

Job Overview

The customer and supply chain manager will act as an interface between the Bosch semiconductor Logistic Planning group and customer focused on Asian market. The incumbent will be responsible for inbound and outbound transportation, stock management and every customer request.

 

Job Description

1.       Responsible for customer planning; manage daily email communication,

customer files, and forecasts

2.       To check in-transit quantities for customer forecasts

3.       Collaborate with German supply chain planner and attend customer meetings

4.       Continuously oversee all parts shipments to Asia, including priority shipments

5.       Able to organize expedite shipments from our Asian warehouse

6.       Regularly check/monitor order situation for our Asian customers

7.       Able to handle re-qualification, scrapping, and lost material cases in a defined

process

8.       Regularly monitoring raw material supply for Asian productions

9.       To perform weekly checks for selected products

10.      Monitor German priority shipments and react urgently

11.      Other additional tasks as per superior instructions