Total 1,613 Service Centre Manager job vacancies in Quality Assurance / Control category in The United States of America

We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.? Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future. At Investa we’re looking for a Group Tax Compliance Manager who will be responsible for managing tax risks for the Group through accurate and timely tax compliance and reporting, together with ensuring the Group maintains and further develops strong governance in relation to tax.Responsibilities include:   Ownership and management of the Group’s tax compliance obligations, ensuring they are completed accurately and within strict timeframes.  Ownership of the Group’s tax accounting and reporting obligations, with a…

Click here to view more detail / apply for Group Tax Compliance Manager

About the Client

Our client is a reputed bank

Responsibilities

· Overall accountable and responsible for delivery of testing services across the programme or project/s

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Drive and collaborate with test service providers and relevant stakeholders to plan all testing related deliveries for the programme or project/s

· Works with the testing service providers and relevant stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various stakeholders (including but not limited to, application, security, infrastructure, business) and testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by stakeholders on testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· To support and advance implementation of the test automation strategy for the respective domain

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the TCoE team.

Skills/Requirement

· Bachelor’s degree or master’s degree in computer engineering or related field.

· Proven working experience in test delivery or equivalent role with at least 9 to 15 years relevant experience in large and complex organizations.

· Test management skill

· Hands-on experience and management experience in handling Manual, Automation and Performance testing

· Management skill in handling big team & Stakeholders.

Interested candidates, who wish to apply for the above position, please send in your resume to KellyITSG@persolkelly.com

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Job Description:

• Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).
• Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.
• Maintaining and continually improving quality performance, to meet the maintained or all Divisions.
• Perform all essential audits and inspecting internally and/or by third party or client as and when required.
• Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.
• Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.
• Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.
• Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.
• Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.
• Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.
• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines.
• Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies

Requirements:

• Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.
• Certified ISO9001:2015 internal/lead auditor qualification.
• Successful completion of the CAAS M10/L11/L12 Examination.
• Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)

Job Summary:

The successful candidate will play a pivotal role in ensuring the excellence and consistency of our products through the implementation of robust quality control measures. If you are passionate about driving continuous improvement, possess exceptional leadership skills, and thrive in a collaborative environment, we invite you to apply for this exciting opportunity.

Responsibilities

Quality Monitoring and Yield Enhancement:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.

Abnormal Quality Improvement:

• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.

Quality Control and Process Capability Enhancement:

• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.

Customer Quality Improvement:

• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.

Efficient Quality Inspection Planning:

• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.

Cross-Departmental Communication:

• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.

Personnel Management:

• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.

Supervision of Deliverables:

• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Job Requirements:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites at least 6 months of the year.

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

- Must have market risk, capital markets or vendor background (trading / risk application) to be considered (eg, murex, calypso) – Any considered

- Sydney based

- Permanent position





The FRTB program encompasses both the reimplementation of the Bank's market data system for Basel 2.5 as well as the implementation of a new market data system of both FRTB SA and FRTB IMA.






Responsibilities:

The candidate will be responsible for the test management of the Basel 2.5 market risk engine implementation at the beginning and later on of the FRTB implementation.

This includes:

• Leading, guiding and monitoring the analysis, design, implementation and execution of the test cases, test procedures and test suites.

• Supervising the configuration management of test environments

• Scheduling tests for execution and then monitoring, measuring, controlling, and reporting on the test progress, the product quality status and the test results

• Adapting test plans and compensating as needed to adjust to evolving conditions.

• Writing summary reports on test status.

• Implementing testing process excellence & expertise across our application portfolio

• Engaging with external teams on test requirements, planning and cases

• Deploying and managing resources for testing.

• Managing testing results by coaching, counselling, and providing constructive feedback.

• Implementing automated business regression testing capability

• Upskilling business knowledge in the testing team and ensuring this knowledge is applied in impact/risk assessments and test cases.

• Applying a risk-based approach to testing processes and assuring there is no degradation in our application SLA's.

• Introduce & link data controls, especially to regulatory Critical Data Elements (CDE's)



Mandatory Skills Description:

Must have market risk, capital markets or vendor background (trading / risk application) to be considered (eg, murex, calypso)

• 8+ years' relevant experience in a similar role

• Experience writing test plans and test cases in the database and data analytics spaces.

• Project delivery experience

• Hands-on SQL skills with exposure to complex joins.

• experience of integration, functional, non-functional & user acceptance testing

• Excellent presentation and planning skills - Should be familiar with Microsoft tools like PPT, Visio etc.

• Experience with MS Word, Excel, Project Management and Analytics software

• Experience working in Agile / Scrum teams

• Previous exposure to scheduling tools

• Understanding of how relational databases operate



Nice-to-Have Skills:

• Strong attention to detail.

• Driven to deliver - proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness and a sense of purpose in achieving this

Project Description:

We've been engaged by a large Australian financial institution to provide resources for a range of Murex projects.

Joining this program you will have the benefit of working with an established team working directly with onsite staff, fully involved in the project initiation through to project implementation.


Responsibilities:

The candidate will be responsible for the test management and our systems. Must know how to organise testing E2E and document a testing strategy.

Understand the business requirements and lead the test team accordingly, This includes:

• Leading, guiding and monitoring the analysis, design, implementation and execution of the test cases, test procedures and test suites.

• Supervising the configuration management of test environments

• Scheduling tests for execution and then monitoring, measuring, controlling, and reporting on the test progress, the product quality status and the test results

• Adapting test plans and compensating as needed to adjust to evolving conditions.

• Writing summary reports on test status.

• Implementing testing process excellence & expertise across our application portfolio

• Engaging with external teams on test requirements, planning and cases

• Deploying and managing resources for testing.

• Managing testing results by coaching, counselling, and providing constructive feedback.

• Implementing automated business regression testing capability

• Upskilling business knowledge in the testing team and ensuring this knowledge is applied in impact/risk assessments and test cases.


Mandatory Skills Description:

• 8+ years' relevant experience in a similar role Murex Testing role

• Experience with MxTest

• Experience in leading large test teams

• Experience writing test plans and test cases in the database and data analytics spaces.

• Hands-on SQL skills with exposure to complex joins.

• experience in integration, functional, non-functional & user acceptance testing

• Excellent presentation and planning skills - Should be familiar with Microsoft tools like PPT, Visio etc.

• Experience working in Agile / Scrum teams

• Previous exposure to scheduling tools


Nice-to-Have Skills:

• Strong attention to detail.

• Driven to deliver - proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness and a sense of purpose in achieving this

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $70,000 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

Key Responsibilities

· Overall accountable and responsible for delivery of testing services across the programme or project/s

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Drive and collaborate with test service providers and relevant Bank’s stakeholders to plan all testing related deliveries for the programme or projects

· Works with the testing service providers and relevant Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business) and testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders on testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the programme or project/s

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· To support and advance implementation of the test automation strategy for the respective domain

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team.

Key Requirements

· Test management skill

· Hands-on experience and management experience in handling Manual, Automation and Performance testing

· Management skill in handling big team & Stakeholders.

Responsibilities

· Plan, conduct, and monitor the test, and inspect Comopack products to ensure their quality

· Make sure whether all the product standards are met and review thoroughly the existing policies and standards

· Develop strategies to improve the production process

· Review customer complaints pertaining to quality and implement corrective measures

· Analyse the data to find the areas for improvements

· Other ad-hoc duties .

Qualifications & Requirements

. Bachelor degree or Diploma

· Minimum 3 years’ experience in manufacturing and product inspections

· Able to communicate very well in both Chinese and English

· Able to be stationed overseas for long periods whenever required.

Personal Characteristics

· Positive and hands-on attitude required for a promising start-up environment.

· Being self-motivated and responsible for the tasks assigned.

· Continuously strive for improvements both for personal and company.

Job Responsibilities:

• The creation, upkeep, and ongoing enhancement of the organization's Quality Management System (QMS), maritime class approvals, and regulatory obligations .
• Arrange, plan, and take the initiative to spearhead quality-related projects and advance a culture of quality inside the business.
• Sustaining and enhancing quality performance to satisfy all Divisions or the sustained level.
• Complete all necessary internal and external audits and inspections as requested by clients or third parties.
• Creating, carrying out, and overseeing the audit and approval programme; reporting audit results; and making sure corrective measures are followed through on.
• Assist the department by giving the team the necessary training and direction as needed in order to follow up on the root cause analysis and develop a suitable action plan to stop problems from happening again.
• Investigate incidents and compile succinct reports in compliance with legal and regulatory requirements.
• Employee education and training regarding the QMS and its associated procedures, quality concepts, instruments, and methods, among other things.
• Verify that all licences for products and services are controlled for both new applications and renewals at the Singapore site.
• Cost allocation and control for projects linked to the QMS, resource management, training, costs associated with third-party audits and certification, and professional subscription fees.
• Efficiently executes quality protocols for every designated location, adhering to legal, regulatory, and best practices. records and upholds the quality approvals, procedures, and accreditations registry for the designated locations and regions.
• Ensures that all pertinent regional colleagues are aware of their roles in supporting and maintaining Quality Assurance processes by communicating quality procedures to all assigned sites.
• Follows the audit calendar when managing technical, operational, health, safety, and environmental audits.
• Takes part in quality, non-conformance, and complaint investigations, making sure that conclusions are suitably documented, reported, and escalated. keeps track of and investigates supplier CAPA and improvement actions
• Participates in statistical studies that serve as the foundation for improvement recommendations.
• Informs top management and business executives about matters pertaining to compliance or that call for the development or enhancement of supplier quality.
• Any ad hoc tasks or projects that are allocated.

Requirements:

• At least five years of relevant managerial experience in the marine, aviation, or similar industries are required, along with a degree in engineering or quality assurance, or an equivalent.
• Qualified internal/lead auditor according to ISO9001:2015.
• Passing the CAAS M10/L11/L12 Exam with distinction.
• It will be advantageous to be able to comprehend CMM, especially the illustrated part listing (IPL) and the special equipment and tooling listing.
• Ideally has prior experience communicating with OEMs to expand capabilities.
• Lean, Kaizen, and 5S certification or expertise; or familiarity with standard quality tools and practices.
• Familiarity with pertinent standards and the capacity to learn about the guidelines pertaining to the quality systems unique to the aviation, maritime, and military sectors;
• Hands-on experience in developing, maintaining, and administering quality management systems.
• Understanding of the creation and real-world application of Lean, CI, and other comparable methodologies in the context of engineering, manufacturing, and/or supply chains.
• Capable of inspiring and leading the team with demonstrated managerial abilities and strong leadership.
• Well organised, resourceful, meticulous, and a good team player.
• Able to use Microsoft Office products (such as Word, Excel, PowerPoint, and Outlook) and have a strong internet presence
• Strong interpersonal and written communication abilities.
• The capacity to organise, prioritise, and operate under pressure to meet deadlines while remaining flexible and adaptive to changing circumstances and demands.

Lead and manage the Transaction Quality team for banking accountsEnsure adherence to regulatory requirements and industry standards in transaction processingSupervise a team of transaction quality analysts, providing guidance, coaching, and mentoringFoster a culture of accountability, professionalism, and continuous improvement within the teamDevelop and implement quality assurance policies, procedures, and standards for banking transactionsConduct regular audits and reviews to assess the accuracy and compliance of transaction processingEstablish key performance indicators and metrics to measure transaction quality and efficiencyMonitor team performance against set benchmarks and take corrective actions as needed

Mission

• Plan and implement the Project Quality Management System (PQMS) activities within the project and organization.
• Plan and ensure the project Quality Control (QC) activities implementation
• Report Quality information and data about Project in line with Corporate Guidelines
• Act as focal point for quality related matters within the project and in liaison with external entities.
• Act as Auditor Lead for ISO matters.

Major Duty and Tasks

• Ensure the definition and implementation of the PQMS and the identification, preparation and distribution of needed Project Quality Plans and procedures in accordance with the Company and External Parties Quality Management System (QMS)
• Ensure that the integrity of the Company QMS is maintained when changes are made to the system for the project
• Ensure that the correct implementation of the Project QMS is checked and monitored through the planning of quality audits
• Ensure that the correct implementation of planned quality audits, taking in account all project processes, including the issue of relevant audit reports
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Conduct external audit to Vendors and Subcontractors QMS and ISO requirements
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Plan and allocate Quality resources to the various area of the project, managing them in liaison with involved Quality functions
• Support the Project Manager in relations with the Client and with the Authorities responsible for quality matters
• Participates to Project Management meetings, to ensure coordination between Quality activities and Project Management activities
• Ensure the preparation and issue of QC specifications for the works, coordinating and agreeing the checks by the Technical Departments and Client
• Ensure the issue of quality requirements to be incorporated, in the contractual documents, with Vendors and Subcontractors and organizations in charge of works
• Ensure the Site QC activities implementation, including the monitoring of QC management tool updating
• Ensure management of nonconformities
• Promote appropriate actions in order to prevent or eliminate potential non-conformities and their causes
• Ensure the management of Cost of Non Quality process
• Ensure knowledge and awareness of Quality requirements within the Project Team, also performing Quality Training activities
• Collect and analyse project quality data also to organize and lead the Project Quality Management Review
• Ensure the management of lessons learned process
• Ensure Customer satisfaction process implementation
• Report Project information and data to Company's Quality Manager by means of Corporate methodologies and tools and keep the Project Quality Reporting tools updated.
• Providing leadership, mentorship, and direction of all QA/QC personal.

Additional Requirements

• Ability to read PID’s and Isometric drawings.
• Understand NDT techniques.
• Experience with Ferrite and PMI techniques
• Knowledge of WPS/PQR activities
• Knowledge of Painting
• Familiar with AWS/ASME/ANSI codes and standards
• Experience with general Oilfield fabrication products
• Maintain the required test records and update accordingly.
• Conduct incoming and outgoing inspection activities such as inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.
• Monitor the welding, NDT and etc activities.

Requirements:

• Diploma/Degree in relevant/related fields
• Min 10 years of QC inspection experience for Water, Oil and Gas fabrication
• Inspection Qualifications eg: CSWIP or equivalent
• Able to communicate with various level of people
• Good in verbal and written English
• General computer knowledge is essential (MS word, excel, powerpoint, MS outlook)
• Willing and able to travel overseas

QA Assistant Manager / Manager

Working days: 5 days work week
Working hours: 8.30am - 5.30pm
Salary: $4400 - $6000
Location: Senoko S Road

Responsibilities

• Overseeing the operation and whole function of QAQC department
• Establish, review and continuous improvement for Food Safety Management System (SFA Regulations / FSSC 22000 / HALAL / Customers’ requirement) and documentation.
• To lead the QAQC team towards managing, maintaining and food safety management system.
• Review and improve working procedure/criteria for manufacturing processes.
• Overseeing in export country registration, review of importing countries requirement and liaising with regulatory agencies.
• Assisting in laboratory set-up / Overview external lab testing Parameter
• Study the export /import, rule and regulation of the country
• Main point of contact for Government regulatory agencies and certification bodies.
• Any ad-hoc tasks assigned by superior

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

QA Manager

• Working Hour: Mon- Fri : 9am to 6pm
• Working Location: 4 Kaki Bukit Ave

Oversee and supervise all aspects of food quality and safety in Central Kitchen and all outlets (local and overseas)

• Ensure compliance with local and overseas regulations related to food safety and quality
• Ensure that SOPs (standard operating procedures) are adhered to
• Ensure food products meet standards set by company
• Develop, implement, review and oversee quality and safety policies and procedures
• Conduct and manage regular inspections and audits of Central Kitchen and all outlets (local and overseas)
• Conduct training and support to employees in Central Kitchen and all outlets (local and overseas) on food safety & quality
• Conduct investigations on customers’ and outlet’s feedback
• Validate that all products were made in compliance with established QA protocol • Monitor and analyze data related to food safety and quality
• Identify areas for improvement
• Develop and implement corrective actions to address any issues of concerns that arise
• Ensure that all activities conform to Food Safety Management System (HACCP/ISO) and AVA/NEA guidelines
• Manage the QA team, provide guidance and support to ensure that all team members are aligned with the company’s overall goals and objectives
• Any other jobs or duties assigned by the Chief Quality Assurance Officer from time to time.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Commercial and Investment Bank in order to deliver a best-in-class client experience. It includes specific groups such as WKO (Wholesale KYC Operations) and DDS (Digital Document Services). CO&D is supported by Operations Control Management (OCM) team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements.

As a CO&D Control Manager within OCM team, you will be responsible for managing the controls agenda in the APAC region whilst supporting global mandate including identifying and monitoring significant risks, ensuring compliance with operational policies, control procedures, and legal/regulatory requirements, and managing several engagements (e.g. Regulatory Exams, Regulatory Reporting, Internal/External Audits and Compliance Monitoring and Testing activities), special projects and risk assessments. You will partner with critical stakeholders including Operations, Cross-Regional control managers, Compliance, Technology, and Audit to ensure alignment to firmwide standards.

Job responsibilities:

• Manage a caseload of Engagements across CO&D remit including regulatory exams, internal audits, external audits, compliance tests and monitoring activities.

• Review requests for information from examiners, auditors, and testers, and in a timely and effective manner, prepare written responses, or coordinate with subject matter experts to collect, review, and submit responses.

• Manage the entire lifecycle of Engagements (planning, fieldwork, and reporting), where necessary.

• Develop and maintain strong knowledge of WKO/DDS Ops policies, procedures, and operating model as well as systems/platforms used to carry out these activities

• Investigate and analyze emerging issues, perform root cause analysis, and work with Operations teams to define and execute plans to resolve the issue

• Perform internal control reviews and record level testing to review processes and validate the effectiveness of key controls in the CO&D operational processes

• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment.

• Develop a cohesive and effective partnership with Senior Business leaders, LOB Compliance teams, local and regional onboarding and banking teams, Oversight and Controls, Legal, Internal Audit and Operations.

• Understand and become familiar with the various data sources, platforms and tools including the flow of data from source systems.

• Provide strategic, clear, and regular updates and key messages to management regarding significant matters, including potential issues requiring timely escalation and resolution.

• Ensure all issues and concerns highlighted during the Engagement, including those not included on the final report, are reviewed, and addressed. Also partner with applicable Action Plan owners and Control Managers to develop and complete test steps to address root cause of the issue.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent

• Minimum 10 years of relevant work experience required in AML/KYC, Compliance, or Risk/Controls within the Investment/Corporate Banking business of a financial institution

• Strong understanding of AML/KYC/Operations knowledge, including familiarity with onboarding/KYC lifecycle, systems, and platforms

• Knowledge of Operational risk management concepts; ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas.

• Ability to work in a fast-paced environment with fluid regulatory and business requirements

• Strong and effective communication and interpersonal skills to develop relationships throughout the regions and at multiple levels of the organization.

• Excellent time management, organizational, and planning skills along with ability to handle multiple assignments at the same time.

• Action-oriented with ability to deliver under tight deadlines in an aggressive and dynamic environment.

• Experience in performing a Strategic end to end review and ability to assess risk and recommend control enhancement

• Ability to review documentation and provide executive summary overviews and trend analysis.

• A relationship builder with strong collaboration skills, who can establish trust and credibility across the organization.

Preferred qualifications, capabilities, and skills:

• Experience with Digital Tools / Dashboards (e.g. Alteryx, Pega, Tableau), Proficiency in MS Office (Outlook/ Word/ Excel/ PowerPoint)

• Prior exam management, audit or consulting experience preferred

• Strong presentation, communication and investigative skills

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9adccf81cf0610c3151a8997ca4180d6