Total 1,631 Service Centre Manager job vacancies in Education / Training category in The United States of America

Our Client:

Our Client is a leading financial institution with presence in Europe, US and Asia. Currently, they are looking for a Global Learning & Development Manager and this person will be responsible for learning & development function in SG, US and Europe region & to perform analysis on the business talent needs.

Job Description:

• Responsible for learning and development in Singapore, Europe and US regions, understand the organization strategies, regional business directions and analysis business talent needs to design proper talent develop solution.
• Generate learning work plan and design learning product based on talent development needs analysis.
• Lead and facilitate relevant training and learning program to achieve the target.
• Manage and govern learning progression, budget allocation and prioritization.
• Support internal trainer planning and develop external training agency.
• Customize and upgrade the core training end-to-end process of design, execution and measurement to increase ownership and enhance training effectiveness and quality.

Requirements

• Relevant experience, ideally L&D profession within the industry, with a strong passion on training program to support and offer employees career development.
• Excellent communication and coordination skills in cross-function/level projects and activities, good facilitation capability to host trainnings.
• Proven ability of L&D product and project planning, follow-up and implementation.
• Passionate on L&D, and dedicated to helping partners with their growth and progress.
• Excellent oral and written communication in English, effectively communicate and interact with senior leaders both verbally and in written form.

If you are a good fit for this role, kindly send your updated resume (indicating your Current or Last Drawn Salary and Notice Period) to recruitment@kairosglobalsearch.com

EA Licence No: 23S1615

Up to £56,000 DOE plus Additional Benefits

Permanent (Full-time)

Reading, Berkshire UK

Your new company

You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching.

Your new role
The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation.

What you'll need to succeed
The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills.

What you'll get in return
You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office is 2 days a week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Landmarc Support services, a leading facilities management company currently have an opportunity for a Training Area Manager to join our thriving business at Sennybridge Training Camp in Powys.

We are seeking a professional with strong management skills to lead a team of Operatives including Team Leaders and Training Area Operatives who are responsible for ensuring the site and training area meet our customer’s needs.

Package Description

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Employees are entitled to 25 days’ pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas.

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

Main Responsibilities

To be responsible for people working in your specialist area as required in terms of functional day to day supervision, task allocation and work checking and to provide feedback as required regarding performance.

To work closely with Team Manager and other Training Area Manager in respect of allocation of staff to ensure serviced ranges are fully manned and function safely in accordance with assignment instructions.

To ensure that the Training Estate Facilities are fit for purpose in accordance with the allocation and ensure compliance with the TESC service modules e.g. manage training area usage and carry out routine inspections to identify training area.

Taking ownership of delivery plans delegated by the Rural Estate Delivery Advisors

Carry out risk assessments and method statements for all tasks required to be delivered

Ensure the tasks identified across the training estate are completed as requested to the required standards

Bid for appropriate resources and identify shortfalls resolving with bought in services

Identify and deliver reactive maintenance tasks

Manage and work with contractors/sub-contractors

The Ideal Candidate

Knowledge of Health & Safety such as COSHH, manual handling, risk assessments and safe systems of work to IOSH Managing Safely level

Knowledge of range assignment instructions and maintenance schedules and range standing orders including JSPs

Working Knowledge of DSA 03 OME Part3 Vol2.

Knowledge of workload scheduling and work order processes, preferably in a multi- tasking environment

Knowledge of matrix management and its application

Ability to deliver a service to tight deadlines and appropriate quality standards

Able to manage budgets to best advantage

Good communication skills and ability to be a team player

Workforce planning skills

Able to drive continuous improvement

Must hold Full Valid UK driving Licence (Essential)

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City?s future and ensure it is culturally, socially, environmentally, and economically sustainable. 
About the role:
As the Research and Engagement Manager you will be responsible for leading the use of customer and stakeholder research, including community engagement to draw insights for strategic decision making across Council. You will lead your team to drive best practice research and engagement methodologies and deliver research projects that engage current and future customers and stakeholders, promote growth, and drive community engagement.
This opportunity is best suited to a creative and connected thinker, who can see the bigger picture, and leverage analytical insights, industry trends and market data ... Click here to view more detail / apply for Research & Engagement Manager

Temple Moor High School and Sixth Form, rated ‘good’ by OFSTED in March 2023, is a confident and outward facing school, at the heart of the local community. Able to adapt well to the changing schools’ and educational landscape, we are better prepared to meet the needs and aspirations of all our learners. At Temple Moor we believe in pursuing excellence in everything we do.? By committing to this aspiration, and continual school improvement, we can provide the very best life chances, and next steps in students’ learning at our school, both now and into the future.
The successful applicant will have a commitment to working to support the success of all young people and a willingness to engage fully in professional development. This post is ideal for someone wishing to gain experience in a school, in support of a future teacher training application. A qualification of NVQ Level 3 or equivalent is desirable.

We are looking for someone who has:

a genuine passion for History and Geography, and either has, or would like to gain some classroom experience
good communication skills
enthusiasm and a commitment to make a difference to students
the ability to manage time effectively
good IT skills
the ability to work independently as well as part of a team

As a member of our Trust, you will benefit from:

being part of a truly collaborative trust, working with professional generosity and towards our shared mission of; Nurturing ambition, delivering excellence and enriching children’s lives
continued investment in our people, supporting every member of staff throughout their career to be the best they can be
a clear set of values, a celebration of equality and diversity and a working environment built on respect, your kindness and promotion of your positive wellbeing.


We are pleased to offer a generous benefits package including; excellent pension scheme, £5k cycle to work scheme, discounted gym, family health, private medical insurance and dental care plans, discounts and online offers at major high street/online retailers and our employee assistance programme accessible by you and your family.

Next steps
For more information about the role and to apply please click on the following link: http://www.rklt.co.uk/vacancies/
For further information about the school please click here To discuss the role or arrange a school visit please contact John Sharp: hr@tmhs.rklt.co.uk

Completed applications should be submitted no later than 10am on Monday 20 May 2024.
<u>Interviews will be held week commencing Monday 3 June 2024</u>

Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
 

Permanent position
Full-time ADO
Classification: ZA 7- 8, RN Grade 5 Clinical Nurse Consultant C
Location: The Alfred
Great staff benefits

 
The Department
The Endocrinology and Diabetes department at Alfred Health is dedicated to providing the highest standard of evidence-based care for individuals living with diabetes. At the heart of our service is a multidisciplinary team of highly skilled healthcare professionals who work collaboratively to provide personalised care addressing the unique needs and goals of each individual. Our knowledgeable team are compassionate and empathetic, taking time to listen, educate, and empower individuals ... Click here to view more detail / apply for Manager Diabetes Education

The Opportunity  The opportunity has arisen for a Learning and Development Manager to join this global leader in protein production. This business is committed to delivering high-quality products to consumers worldwide. With a strong emphasis on innovation, sustainability, and community engagement, they are shaping the future of food production.

With their employees at the forefront of what they do, they truly believe that their people are their greatest asset. Offering a dynamic and inclusive working environment, there are great opportunities for creativity and collaboration.

The Role 

Oversee and manage all aspects of L&D initiatives within the organization.
Lead, develop, and manage the L&D team to ensure effective program delivery.
Regularly review and update training needs analysis in collaboration with key stakeholders.
Foster productive relationships with Managers and Workplace Trainers to implement L&D initiatives.
Design, deliver, and coordinate training and induction programs effectively.
Manage
... Click here to view more detail / apply for Learning and Development Manager

Key Responsibilities:

Performance Management:

• Conduct quarterly performance appraisals for business development team to identify strengths and areas for improvement
• Develop and implement tailored career progression plans to nurture talent and drive employee engagement
• Provide personalized coaching and support to enhance individual and team performance, fostering a results-oriented culture within the organization

Onboarding and Training Programs:

• Design and implement comprehensive onboarding programs to ensure seamless integration of new sales team members into the organization
• Track and oversee the performance of new joiners through assessment tests and speed-to-sale ratio
• Coordinate and deliver impactful leadership training sessions to equip leaders with the skills and knowledge necessary for success
• Develop, facilitate and update learning materials for business development team members to enhance their sales acumen and effectiveness

Learning Conferences:

• Plan and execute quarterly and annual learning conferences, showcasing the latest industry trends and best practices
• Collaborate with internal stakeholders to ensure guest speakers develop relevant training content
• Analyze conference feedback to identify areas for improvement and drive enhancements for future events

Sales Management Support:

• Partner with the Global Business Development Head to maintain updated sales packages, policies, and procedures, ensuring alignment with organizational objectives
• Generate insightful sales reports and one-pagers for both internal decision-makers and external stakeholders
• Provide support for sales meetings and initiatives, leveraging data-driven insights to drive informed decision-making

Event Management:

• Oversee the team in coordinating offline events, including conferences, seminars, and workshops, to foster knowledge sharing and networking opportunities
• Manage event logistics from venue selection to catering, ensuring seamless execution and exceptional attendee experiences

Additional Responsibilities:

• Collaborate cross-functionally to align learning initiatives with strategic business goals, driving organizational growth and performance
• Continuously assess and enhance learning and development programs based on feedback, analytics, and business results, ensuring ongoing relevance and effectiveness

Requirements:

• Diploma/Bachelor's degree in Business Administration Marketing, Communications, or a related field or a related field
• 3+ years of experience in L&D management or sales management
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to analyze data and develop insights to drive performance
• Experience in developing sales presentations and proposals
• Proficiency in Microsoft Office and CRM software
• Knowledge of sales techniques and best practices
• Good in written and spoken English and Mandarin (Need to liaise with Mandarin speaking partners)

Temple Moor High School and Sixth Form, rated ‘good’ by OFSTED in March 2023, is a confident and outward facing school, at the heart of the local community. Able to adapt well to the changing schools’ and educational landscape, we are better prepared to meet the needs and aspirations of all our learners. At Temple Moor we believe in pursuing excellence in everything we do.? By committing to this aspiration, and continual school improvement, we can provide the very best life chances, and next steps in students’ learning at our school, both now and into the future.
The successful applicant will have a commitment to working to support the success of all young people and a willingness to engage fully in professional development. This post is ideal for someone wishing to gain experience in a school, in support of a future teacher training application. A qualification of NVQ Level 3 or equivalent is desirable.

We are looking for someone who has:

a genuine passion for Maths, and either has, or would like to gain some classroom experience
good communication skills
enthusiasm and a commitment to make a difference to students
the ability to manage time effectively
good IT skills
the ability to work independently as well as part of a team


As a member of our Trust, you will benefit from:

being part of a truly collaborative trust, working with professional generosity and towards our shared mission of; Nurturing ambition, delivering excellence and enriching children’s lives
continued investment in our people, supporting every member of staff throughout their career to be the best they can be
a clear set of values, a celebration of equality and diversity and a working environment built on respect, your kindness and promotion of your positive wellbeing.


We are pleased to offer a generous benefits package including; excellent pension scheme, £5k cycle to work scheme, discounted gym, family health, private medical insurance and dental care plans, discounts and online offers at major high street/online retailers and our employee assistance programme accessible by you and your family.

Next steps
For more information about the role and to apply please click on the following link: http://www.rklt.co.uk/vacancies/
For further information about the school please click here
To arrange a school visit please email hr@tmhs.rklt.co.uk
Completed applications should be submitted no later than 10am on Monday 20 May 2024.
<u>Interviews will be held week commencing Monday 3 June 2024. </u>

RTO MANAGER Full Time BUNBURY WA About us: ATC Work Smart is a well-established Registered Training Organisation that provides nationally accredited and non-accredited courses from the Great Southern to the Perth metro areas.


Due to continued growth, we have an exciting opportunity for an experienced and dedicated RTO Manager to join our superstar RTO team in Bunbury.


This particular role will provide operational leadership to the RTO team to ensure the RTO's delivery of training products complies with the standards for RTO's, meets the needs of industry and consistently achieves successful student outcomes.


The RTO Manager will report to the Business Manager and will contribute to the development, implementation and evaluation of the RTO's division's performance against the strategic and operational goals.

The position is available in January and offered on a full time basis.

Key responsibilities ? Direct supervision of the RTO team including administration and trainer roles ?
... Click here to view more detail / apply for Training Manager ? Bunbury

Facilitation of Research Sponsorship unblinded monitoring Line management of small team Protocol review and ethical submission support

Research Submitting research grant applications for external funding from institutions such as the National Institute for Health Research. Dissemination of research at national and international conferences. Submission of original research articles for publication in peer reviewed journals. Take overall responsibility for the efficient day-to-day management of the research programme. Ensure all research procedures are developed according to Research Governance Framework, National Research Ethics Committee, Medical Research Council guidelines for Good Clinical Practice and Data Protection, including providing assurance that personal and confidential information is restricted to those entitled to know. Ensure recruitment of participants occurs in line with the project plan. Work with the Research lead, the study team, and relevant bodies, organisations and groups to ensure that the studies meet their targets. Establish procedures to ensure adherence to research study l protocols and administrative requirements. Coordination of study sites throughout the life cycle of the project, including liaison with prisons, R&D departments, site initiation visits, site file set up, site research assistants and site PIs. Development and safe keeping of research data files, ensuring that all research data are kept in line with ethical approval and governance procedures. Monitor any required blindness procedures and ensure appropriate action when the blind is broken. Monitor adverse events and ensure timely and appropriate action is taken. Manage the recruitment, retention, training of research assistant(RAs) across study sites alongside the site PIs who have line management responsibilities for each site RA. Line management responsibilities including appraisals and supervision of researchers and study administrator at coordinating site (GMMH). Oversee risk management of research studies. Produce meaningful study data in a timely manner thus enabling the study team to predict and plan any issues that warrant changes in the study protocol, funding or time. Act as the primary point of contact for all external and internal agencies. Contribute to development and submission of research grant applications for external funding if relevant to the role and CPD. Coordinate and contribute to dissemination of study outputs e.g. seminars and presentations at local Trust sites, writing and submission of original research articles for publication in peer reviewed journals and presentations at national and international conferences. Coordinate the preparation and publication of data, reports and information, ensuring that these meet legislative, contractual and ethical requirements. Undertake such CPD activities as are required to maintain and enhance research skills necessary for the development and delivery of high-quality research. Receive regular supervision and management from a senior staff member in accordance with Good Practice Guidelines. Policy and Service Development Follow professional guidelines and standards, Trust policies, and team procedures, protocols, and guidance in completion of work tasks. Contribute to the development of Trust research governance activity. Human Resources Contribute to the induction of new team members including researchers, undergraduate placement students, volunteers, and study administrator. Provide research management supervision of research assistants and line management supervision to GMMH-employed staff. Communicate with service users, carers/relatives, healthcare professionals and other stakeholders complex and potentially emotive information regarding capacity to provide informed consent for research participation, eligibility (or ineligibility) for particular research studies Communicate, when appropriate, with service users, carers/relatives, and other healthcare professionals if a participant wishes to withdraw from a research study. This includes facilitating decision-making for continued participation or withdrawal and gathering feedback on reasons for withdrawal which may include complex personal circumstances/difficulties Coordinate, liaise and communicate with the Research Advisory Group (RAG) on a range of matters including their own wellbeing and any support required, research trial consultations such as feedback on trial documents or procedures, and research planning and dissemination.Contribute to the supervision and mentoring of undergraduate and postgraduate students and volunteer Research Assistants (RAs). Research and Innovation Use contemporary theory and research to develop and test effective treatments and service models. Develop and manage externally-funded large-scale clinical research projects. Contribute to GMMH research governance activities, including scientific appraisal of research applications. Contribute to the coordination of research activities within GMMH. Contribute to Research and Development activities of GMMH, including conducting pilot studies, experimental studies and clinical trials Contribute to publication of peer-reviewed scientific papers outlining results of work completed in the study. Disseminate research findings via seminars and conference presentations. Provide project management of R&I activities. Information Technology and Resources Maintain up to date research records in line with CONSORT statement guidance. Undertake quality assurance checks on research database. Statistical and qualitative analysis of research data using relevant software/databases. Produce regular reports regarding trial activities against the research milestones for the trial management e.g. Research Management and Trial Steering Committees, finance updates, data monitoring and ethics committees, and external funder as required Financial and Physical Resources Be a responsible authorised signatory for payments as delegated e.g. for equipment, travel expenses and training. This can also include significant payments for recharges to other institutions such as Higher Education Institutions (HEI) and other NHS Trusts. Manage and monitor project spending including regular meetings with the designated GMMH Research Finance Manager, HEI, NIHR andand relevant Research Finance Managers when necessary. Observe personal duty of care in relation to equipment and resources at work. Provide cover for management of petty cash float system for the department. Produce research project costings for the study and related grant applications and to develop payment schedules with other institutions. Check invoices and requisitions against payment schedules in sub-contracts with different institutions.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else

JOB DESCRIPTION Job Title: Research Fellow / Data Manager Team: Hospice Care Team Group: Care Reports to: Nurse Consultant Paediatric Palliative Care Hours: 37.5 hours (Split between Specialist PalliAtive CarE (SPACE) team and Practice Education team) 3 days within the hospice, 2 days remote working Level: Band 7 £50,921.91 - £55,184.02 (geographical allowance included) Location: Christophers, Guildford Introduction to Shooting Star Childrens Hospices Shooting Star Childrens Hospices Shooting Star Childrens Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. Our specialist care and support is free of charge to families and available 24 hours a day, 365 days a year. It includes specialist nursing in the community, symptom management, overnight respite stays, end-of-life care, specialist bereavement care and a comprehensive range of therapies, groups and clinics for the whole family. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. It costs £10 million a year to run Shooting Star Childrens Hospices. Just 30% of our funding comes from the government, so we rely on our supporters generosity to keep the service running. We employ 175 members of staff, including 98 nursing and medical staff, and support around 700 families. The Hospice Care Team An exciting opportunity has arisen at the hospice for a research fellow to work with the specialist palliative care team and wider hospice teams at Shooting Star Childrens Hospices (SSCH). Research is at the core of the services that we offer, and the successful applicant will be required to work with the Research Governance group to continue to develop our research programme, strategy and with the clinical teams service development and data management projects. This role is able to be offered as a hybrid working pattern with 3 days in the hospice and 2 days remote working. Scope of the Role Be a professional role model and research champion for the organisation. Lead and coordinate research ensuring a research culture within the hospice. Take responsibility and accountability for research studies. Provide specialist advice to support and facilitate high quality research in collaboration with the research governance group and multi professional team. Facilitate the development of staff research knowledge and skills. Provide an innovative and progressive attitude to the continual improvement of Child/Young Person (CYP) care through research and evidence-based practice. Take responsibility for ensuring that any personal data used for research purposes is handled in line with the Data protection Act and its principles. Work to deliver the hospice wide research strategy. Key Working relationships Director of Care Nurse Consultant Medical Director / Consultant in Paediatric Palliative Medicine / Hospice GPs Head of Hospice Services Head of Family Support Team Practice Education and Quality Team Research Governance Group Trustees for Care Hospice care teams organisation wide Safeguarding adults and children Team Multidisciplinary Teams Children, Young People, their Families Research colleagues from external settings Main duties and responsibilities Research: To be responsible for the day-to-day coordination and administration of research projects To participate in the design and preparation of research studies/trials, research ethic committee submissions, patient information sheets and other documentation ensuring that these are reviewed and updated as required. To carry out and assist in data collection (including qualitative interviewing techniques) for research projects with CYP and/or their families. To design and maintain databases (e.g., using MACRO) and to use specialist statistical packages as appropriate (e.g., SPSS) for the analysis of research data in liaison and consultation with the research group. To prepare reports and presentations for review meetings and progress of research projects. To comply with research study protocols, standard operational procedures and Hospice / Trust policies related to data security, confidentiality and health and safety. Be involved with the financial processes associated with coordinating research studies and grant applications. To present research findings in the form of published papers, reports, presentations, or summaries internally, nationally and internationally. Act as a resource to staff and contribute to their professional and educational development Act as expert resource for staff and researchers preparing submissions for regulatory approval. To support projects for the specialist service (3 days) and the wider hospice (2 days). To support the development and compliance of research governance infrastructure in the organisation. To ensure the hospice can be a collaborative partner in national research projects and engage meaningfully with the national paediatric palliative care research agenda. Report any poor research processes that compromise patient safety and study protocols. To ensure that all research is documented, and that all relevant documentation is completed accurately and within agreed timescales using Shooting Star Childrens Hospices approved documentation in line with NMC, CQC and Shooting Star Childrens Hospice standards. To lead and take decisions on requests from externals teams for Shooting Star to participate within their research in consultation with the Research Governance Group. Service development: To participate in the parent involvement/research advisory group. To undertake presentations and teaching with multi-disciplinary staff to a variety of audiences as required and lead journal club. To assist in the design and implementation of service development projects as pertinent to the role, following policies To undertake project management, including audit and service evaluation, with colleagues within the care teams to help develop and improve services to patients and their families. To undertake evidence-based literature searches and reviews to assist the Care teams in implementing evidence-based practice. To be active in the research strategy, plan and lead stakeholder events. Data management support for SPACE team: To collect, analyse and present data for SPACE team (specialist paediatric palliative care) which is based at SSCH. To use computer-based applications e.g. excel, PowerPoint for entry, analysis and presentation of data. To create quarterly reports of service data and present to relevant teams for service monitoring and development and to the SSCH clinical governance group Other: To maintain up to date knowledge of legislation, national and local policies, and issues in relation to the role. Taking part in regular appraisal and maintaining an active engagement with current developments in the field of paediatric palliative care and related disciplines. To undertake relevant training on advanced communication skills and data collection methods as required. To plan and organise own workload, including research, group, and individual work. Contribute to monitoring of consent procedures. Participate in local, regional, and national forums and networks related to clinical research and the nurses role. Ensure that processes and procedures for ensuring participant confidentiality are developed and adhered to in line with the Data Protection Act Act as an ambassador for Shooting Star Childrens Hospices Participate in events or publications that promote SSCH and childrens hospice/palliative care. Education: To foster an environment conducive to learning, enquiry, and research Act as a resource to staff, contributing to the professional and educational development their research knowledge and skills. Maintain own professional development and mandatory training. Professional: To maintain confidentiality surrounding the child / young person and their family at all times To undertake further training and academic qualification as relevant to the role and service requirements Person Specification Education/Qualifications Educated to postgraduate MSc - Essential Experience Experience of working with children and young people. - Desirable Experience of working and interacting with research participants. -Desirable Up to date Good Clinical Practice training. -Desirable Experience of carrying out research in the NHS. -Desirable Experience of working in paediatric and/or palliative care research -Desirable Experience of disseminating research findings. -Essential Skills Abilities/knowledge Excellent administrative and organisational skills with the ability to meet deadlines. - Essential Excellent IT skills including excel and power point - Essential. Excellent interpersonal and communication skills. -Essential Excellent time management and problem-solving skills. - Essential Ability to work with data sets. -Essential Ability to maintain adherence to written protocols and procedures. -Essential Evidence of teaching and presentation skills. - Essential Ability to manage projects and demonstrate leadership -Essential Write research protocols and submit grant applications. -Desirable Other Requirements Flexibility to meet the needs of the service - Essential Able to work across hospital and community settings to meet the needs of the role. - Essential

Job Scope

This market research operation role entails three key fundamental areas:

Project Management

- Be a dedicated project manager to large-scale operation(s) - some projects may span across 365 days, 24/7 hours. Hence project management, mitigation and escalation need to be prompt and timely.

- Establish and maintain project plans, standard operating procedure (SOPs) and fieldwork schedules, including timelines and milestones diligently.

- Provide regular updates on the progress of the project to leadership and broader team.

- Manage project within budgeted cost and time, including the resources required.

- Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.

- Work with cross-functional teams, including research analysts, programmer, and data science team to ensure successful completion of research projects.

Fieldwork Operations

- Oversee and manage a large pool of supervisors and interviewers - including recruitment and training to ensure that the team is knowledgeable about the project requirements and execute their tasks smoothly.

- Plan and assign surveyors for fieldwork across various shifts and locations.

- Facilitate, support and delegate work to the fieldwork supervisors to ensure smooth operations on the ground.

- Building strong rapport with the supervisors and interviewers.

- Perform quarterly evaluations of the supervisors and interviewers, ensuring the quality of data collection.

- Conduct quality control checks on data regularly to ensure accuracy and reliability.

- Conduct back-checks and address errors and logic checks in questionnaires.

Vendor Management

- Management of the external vendors in terms of milestones and timelines.

- Coordination with external vendors such as panel partners to ensure that all research projects meet the required quality standards.

Job requirements and expectations

- Minimum qualification of degree in any fields

- Minimum 4 years of experience in market research operations or a related field

- Strong attention to detail and the ability to manage multiple projects simultaneously.

- Knowledgeable about research methodologies and able to propose relevant methods to achieve objectives as well as ensure representation.

- Possesses great soft skills and personality - approachable, candid, go-getting and collaborative.

- Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and surveyors.

- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

- Strong problem-solving skills to help mitigate problems and issues in field.

- Challenges the status quo and always looking for ways to improve productivity and efficiencies.

- Ability to also manage client communications is advantageous.

About us

Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.

This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.