Total 22 Sales Representative job vacancies in Mid Valley City

● Providing high level of customer service to Member via phone
● Thoroughly research and reply to Member requests with high sense of urgency and professionalism
● Continually exceed Member expectations
● Ability to troubleshoot and communicate across multiple platforms
● Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
● Meet or exceed KPI's including time to first response, customer satisfaction scores, etc. 

As a Sales Development Representative at Outsourced, you will play a crucial role in our growth strategy by identifying, contacting, and nurturing international prospects. You will be the front-line of our sales process, responsible for generating potential business opportunities for our talented team.

Lead Generation:

• Utilize various tools and platforms, including LinkedIn, to research and identify key decision-makers in international companies across diverse industries.
• Build and maintain a healthy pipeline of potential clients by understanding their staffing needs and challenges.

Outreach:

• Conduct initial outreach to potential clients via email, LinkedIn, and other relevant channels.
• Personalize communication strategies for each prospect to maximize engagement and responses.
• Handle objections and provide prospects with relevant information about our services.

Setting Up Meetings:

• Coordinate and schedule sales meetings for our sales team with qualified leads.
• Prepare initial briefing documents for the sales team, providing them with key insights about the prospect's company, needs, and potential objections.

Continuous Learning and Development:

• Stay updated with industry trends, challenges, and news related to remote staffing and the international business landscape.
• Regularly participate in training and workshops to enhance your outreach techniques and understanding of our services.

• Answer inbound telephone calls; transcribing messages, and/or routing calls.
• Answer any questions and identify customer needs.
• Creating support tickets through Zendesk. (Support Ticketing Application).
• Assign tickets to the appropriate team member.
• Answer basic product related questions.
• Collaborate with Operations to develop and implement organized filing system through Salesforce. (Customer information, Product information, etc).

As a Sales and Marketing Specialist, your primary responsibility is to drive revenue growth and brand awareness through effective sales and marketing strategies. You will play a crucial role in developing and implementing marketing campaigns, identifying and nurturing leads, and collaborating with cross-functional teams to achieve business objectives. This role requires a combination of sales acumen, marketing expertise, and excellent communication skills.

Sales and Business Development

• Identify and target potential customers or clients through market research and segmentation.
• Generate and qualify leads through various channels, including cold calls, emails, and networking.
• Build and maintain strong relationships with existing clients to maximize repeat business and referrals.
• Conduct product or service presentations to prospects, addressing their needs and demonstrating value.
• Negotiate contracts, close deals, and achieve sales targets..

Marketing Strategy 

• Develop and execute comprehensive marketing plans to promote products or services.
• Collaborate with the marketing team to create compelling content, advertisements, and promotional materials.
• Utilize digital marketing channels (social media, email marketing, SEO, SEM) to reach target audiences and generate leads.
• Analyze market trends and competitors to identify opportunities and threats.
• Monitor and assess the effectiveness of marketing campaigns and adjust strategies accordingly.

Customer Relationship Management

• Maintain an updated customer database and track interactions with leads and clients.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Gather feedback from clients to improve products, services, and customer experiences.
• Manage customer retention initiatives, including loyalty programs and follow-up communication.

Reporting and Analytics

• Compile and analyze sales and marketing data to measure performance against KPIs.
• Create regular reports and dashboards to provide insights and recommendations for improvement.
• Use data-driven insights to optimize marketing strategies and sales approaches.

Collaboration

• Work closely with product development, customer support, and other teams to ensure alignment with marketing and sales efforts.
• Collaborate with external partners, agencies, and vendors when necessary to execute marketing campaigns.

The Sales Engineer (SE) builds and maintains influential relationships with Vendors, Partners and Customers, creating demand and opportunities for our products, solutions, and services, specifically focused on Enterprise security. The SE adopts a consultative approach to the sales process by understanding a customer’s business needs to position a technical solution with authority, appropriately tailoring the messaging to their audience. 

On-going duties include developing a sales and channel development strategy, prospecting, pipeline reporting, initiating contact with potential and prospective channel partners, consulting regularly with existing clients, understanding their strategic business objectives, assessing their strategies and solutions in relation to those objectives, developing proposals to meet those objectives and selling your recommendations at the appropriate level to the clients' organisation, utilizing Positive Collaboration with Internal Stakeholders to proactively identify and take ownership of delivering cross-sell opportunities incorporating company’s portfolio and promote both our Security and Visibility messaging as well as Refence Architectures.

Essential duties and responsibilities

• Sales Engineering
• Drive supplier and customer engineering relationships at multiple levels to grow sales and market share.
• Keep up to date on Industry trends to identify and position cross-sell and account expansion opportunities.
• Increase revenue and market share through execution of key strategic priorities for allocated Vendor Blueprints including:
  • Pre-Sales Consulting
  • Channel Enablement
  • Solution Analysis Design (BOM) and Implementation
  • Proactive Demo/POC
  • Professional Services
• Compliance reporting for allocated Vendor Blueprint and Partner Requirements
• Develop and promote Commercially Viable Reference Architectures supporting company’s Security and Visibility message, incorporating one or more of company’s vendor’s solution sets.
• Attend and actively participate in strategic branch meetings and QBR.
• Develop and drive strategic technical plans by supplier line or customer solutions.
• Organize engineering customer events.
• Take ownership of development plan including:
  • Completing and maintaining our compliance training, key vendor certification
  • Attending training programs in-line with the company’s and vendors requirements
  • Extend continued internal education for yourself and internal staff

General

• Comply with product/branding guidelines of all vendors
• Ensure all relevant marketing related information is disseminated to staff and customers as appropriate.
• Additional duties as requested by the Business Manager from time to time

Job Complexity

• Core to this activity is exhibiting behaviours that support the success of goals as well as ensuring company’s obligations to the Channel are met in a professional and timely manner.
• Proactive, positive, collaborative and outcomes driven
• Typically resolves complex problems or problems where precedent may not exist
• Works independently
• Solves complex problems; takes a new perspective using existing solutions
• Acts as a guidance resource for colleagues with less experience
• Represents the level at which career may stabilize for many years
• Uses best practices and knowledge of internal or external business issues to improve products/services or processes

KPIs and Measurables

• Achievement of revenue and quote margin targets
• Achievement of maximum vendor market share
• Ability to design, document and actively manage rolling activity plan aligned to the vendor strategy (Blueprint) over 3 – 6 months.
• Use Salesforce for sales pipeline and activity tracking
• Proficiently deliver vendor pitch to prospective new partners, or developing partners
• Regular and consistent engagement with vendor and channel partners
• Leverage marketing support to provide channel partners demand generation capabilities, leveraging vendor funds to outsource where required.
• Ability to communicate effectively and work in a team environment
• Customer and vendor service focus and feedback

We are looking for a PreSales System Engineer – HPE Aruba Networking to join us! In this amazing role, you will be responsible for the end-to-end technical design of a complete solution which address the customer’s business needs, including both the HPE products and services plus all necessary third-party components (e.g. software, hardware, consulting). You will be aligned to a single or small group of related solutions (such as cloud, big data, mobility, etc.), aligned with our innovative corporate strategy and you will become an expert in this area. 

Responsibilities:

• Creating and defining a Technological Roadmap on pre-assigned clients, with a huge focus on the priority areas of HPE Aruba Networking
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs
• Maintaining knowledge of competitors into account to strategically position the company’s products and services better and interfacing with both internal and external/industry experts to anticipate customer needs and facilitate solutions development
• Contributing to proposal development, consulting and supporting the technical know-how related to deal closings, in order to provide the deepest level of product and technology
• Understanding the channel and work an effective plan to increase sales with our partners

The Storage Sales Engineer (SE) will work alongside and report directly to the HPE business manager, as part of the Sales Team and oversee the sales support of the companys products, specifically focussed on HPE Enterprise storage. The SE is an integral part of the sales organization and assists the sales team with pre-sales technical knowledge, presentations, partner enablement and relationship building within our partner base, and named accounts in-line with the expectations of the HPE BPSA program.

The SE works closely with our channel managers, prospects and partners as a subject-matter technical expert to demonstrate how a proposed solution meets and exceeds customer requirements, as well as selling and promoting the wider company value proposition.

The candidate must have 5+ years of experience in a technical pre-sales role focused on data center class storage solutions, preferably with significant experience in HPE server and storage environments. Onboarding onto the BPSA program will be supported and funded by us.

The Sales Engineer role requires someone who is driven to achieve results in a sales focused environment, shows commitment and a willingness to progress both career and personally.

The successful candidate will need to possess the skills and ability to work within a peer arrangement with Sales Engineers in other geographical regions. Hence organisational skills and coordination within a team to achieve successful outcomes and KPI delivery is a strong preference.

Key focuses:

• HPE Storage Sales Engineer (Aligned and on-boarded to the BPSA program)

Day to day functionality as detailed in “Essentials Duties and Responsibilities” below.

• High Level Skills and certifications preferably in 3P, Nimble , MSA, XXX
• Bachelor's Degree in computer science, or equivalent experience

Essential Duties and Responsibilities

• Support Account Managers with onsite partner visits, enablement, whiteboarding, presentations, product demonstrations and expertly responding to technical questions, explaining features in the context of solving customer’s business problems.
• Assist partners with technical response to RFPs and RFIs by writing clear responses to commonly asked questions and gathering answers from other internal technical experts.
• Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive revenue.
• Participate as a technical resource at any/all partner meetings, seminars and events.
• Ability to work independently with little guidance and as a vital member of a sales team, providing any/all technical product expertise in building the appropriate solution for the prospect
• Work with the sales team and vendors to support, develop and execute key account development plans in-line with our GTM strategy, as well as reporting back on activity.
• Support partner team by participating in technical calls and meetings with prospective partners evaluating our security solutions.
• Ensure successful on-site or over the phone product evaluations and audits.
• Plan, manage and execute customer product pilots. Hands-On troubleshooting and installation of product if required.
• Develop and maintain strong links with partners, vendors, competitors and other industry entities to ensure you are up to date with trends, issues and developments.
• Strong Extensive knowledge of the following technologies; Servers, Hyper Converged Infrastructure, Storage Area Networks, Network Accessed Storage, Unified Storage Architectures, Storage Virtualization.
• Basic storage fundamentals including but not limited to sizing methodology, fabric design, high availability design requirements, file systems and storage adapters.
• Advanced storage functionality including snapshots, clones, thin provisioning, block based replication, file based replication, application integration requirements and capabilities.
• Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects and engagements.
• Excellent written, oral communication and strong interpersonal, organizational, presentation and reporting skills.
• Think outside the Sales Engineering role in the following areas: New Vendors, New Services, Cross Sell initiatives, New KPI’s for yourself, Improving Internal procedures, And keep thinking

• Building a pipeline of leads for the sales team by identifying, researching, and generating new target prospects via all channels.
• Strategically prospecting key account targets & contacts.
• Developing creative strategies for engaging and nurturing prospects using content, email, phone, and social media.
• Converting target prospects to sales opportunities by exploring and understanding the client’s needs and challenges.
• Conducting effective qualification conversations with prospects through your deep understanding of our product value proposition.
• Setting prospect meetings with our Sales Executives.
• Recording accurate information on both the prospects and your interaction within the CRM

As a Customer Service Representative at [Laundry Products Brand], you will play a crucial role in ensuring our customers have a positive experience when interacting with our brand.

You will be responsible for responding to customer service emails and using the Shopify platform to locate and assist customers with their orders.

• Respond promptly and professionally to customer service inquiries via email.
• Assist customers with inquiries related to product information, order status, shipping, and returns.
• Utilize the Shopify platform to locate and verify customer orders.
• Address and resolve customer issues or concerns in a courteous and efficient manner.
• Collaborate with other team members and departments to provide comprehensive solutions to customer inquiries.
• Maintain accurate and up-to-date records of customer interactions and resolutions.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Continuously update your knowledge of our products and policies to provide accurate information to customers.
• Provide feedback to improve processes and enhance the overall customer experience

As a Customer Service Representative at [Laundry Products Brand], you will play a crucial role in ensuring our customers have a positive experience when interacting with our brand.

You will be responsible for responding to customer service emails and using the Shopify platform to locate and assist customers with their orders.

• Respond promptly and professionally to customer service inquiries via email.
• Assist customers with inquiries related to product information, order status, shipping, and returns.
• Utilize the Shopify platform to locate and verify customer orders.
• Address and resolve customer issues or concerns in a courteous and efficient manner.
• Collaborate with other team members and departments to provide comprehensive solutions to customer inquiries.
• Maintain accurate and up-to-date records of customer interactions and resolutions.
• Escalate complex issues to the appropriate team or supervisor when necessary.
• Continuously update your knowledge of our products and policies to provide accurate information to customers.
• Provide feedback to improve processes and enhance the overall customer experience

● Providing high level of customer service to Member via phone

● Thoroughly research and reply to Member requests with high sense of urgency and professionalism

● Continually exceed Member expectations

● Ability to troubleshoot and communicate across multiple platforms

● Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction

● Meet or exceed KPI's including time to first response, customer satisfaction scores, etc. 

As a Sales Development Representative at Outsourced, you will play a crucial role in our growth strategy by identifying, contacting, and nurturing international prospects. You will be the front-line of our sales process, responsible for generating potential business opportunities for our talented team.

Key Responsibilities:

Lead Generation:

• Utilize various tools and platforms, including LinkedIn, to research and identify key decision-makers in international companies across diverse industries.
• Build and maintain a healthy pipeline of potential clients by understanding their staffing needs and challenges.

Outreach:

• Conduct initial outreach to potential clients via email, LinkedIn, and other relevant channels.
• Personalize communication strategies for each prospect to maximize engagement and responses.
• Handle objections and provide prospects with relevant information about our services.

Setting Up Meetings:

• Coordinate and schedule sales meetings for our sales team with qualified leads.
• Prepare initial briefing documents for the sales team, providing them with key insights about the prospect's company, needs, and potential objections.

Continuous Learning and Development:

• Stay updated with industry trends, challenges, and news related to remote staffing and the international business landscape.
• Regularly participate in training and workshops to enhance your outreach techniques and understanding of our services.

• Management of all eCommerce order needs in Shopify, including and not limited to order entry, order capturing, stock adjustments, customer care and troubleshooting
• Oversee Costco eCommerce needs including but not limited to stock management both in third party platform, and in our ERP (Sage), and troubleshooting
• Create packing slips and verify that proper quantities, prices, discounts, and addresses are applied
• Assist customers with general inquiries, returns and order tracking details
• Keep customers up to date of currently monthly specials by overseeing email marketing campaigns
• Contact customers via virtual platform, email, phone or other, for verification of orders, updates, and out of stocks as needed
• Collaborate cross functionally with additional departments such as
operations, production, supply chain and finance to provide holistic support and insight on customer data, trends, etc.
• Export weekly reports from the ERP (Sage) outlining sales and shortages from week prior
• Manage ERP (Sage) programming, including but not limited to master price lists, monthly promos, store specific promos, special pricing and standing discounts
• Provide support with any ERP (Sage) testing requirements and troubleshooting if required
• Arrange transportation for deliveries as required
• Assist with and oversee multiple email inboxes
• Additional sales support and other duties as needed

● Pre-existing database business development and outreach. Using our existing database of food brands, you will be using email/phone/linkedin and IG to reach out to these contacts and book calls for the senior BD team.
● Data entry and data cleanse, we have an existing database of 2k food brands on our CRM, you wll be responsible for updating an maintaining this information so all required information is complete and accurate
● Internet research and data input, using search engines and the web, you will be responsible for research food brands, food businesses and food networks that wil then be added to our sales pipeline and onboarded to the platform
● Instagram/social media business development - as the social media that our customer base use, Instagram will be key to your role. The site allows us to contact the food businesses directly and take key information from them (email, name, URL, IG handle, bio), this info will then be added to our CRM
● Call booking for senior BD/Sales, as part of this role, you will be booking calls to key food brands you onboard which the senior BD and sales team will be taking on from that point, you will be incentivised with commission per month for the amount of calls booked and records added to the database
 

Reporting

● Daily tracking of outreach, database records and calls booked
● Weekly call with your line manager to discuss previous results and week ahead
● Monthly call with the team to discuss company goals and targets

• Be the first point of contact for our customers calling in for support.
• Answer any questions and identify customer needs.
• Log and keep records of customer calls.
• Assign tickets to the appropriate team member.
• Provide basic level technical support.
• Analyze call logs so common trends can be spotted to help fix underlying