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ECCAZ is a Kuala Lumpur based private investment holding company with business interests in property development and urban transportation. It might be a relatively new business in town but its credentials and heritage are certainly vintage! We have more than 55 years of track record in construction, infrastructure and property development. ECCAZ is born out of the distinguished construction and property developer, Ireka, founded by Datuk Lai Siew Wah in 1967. Ireka was listed on Bursa Malaysia in 1993. Some of Ireka’s iconic credentials in over five decades of operation in the construction business, include the MRT V7 rail line, the Kuala Lumpur International Airport runway, Kuala Lumpur Middle-Ring Road II, North-South Expressway, Putrajaya Government Administrative Offices, DiGi Corporate Office (D’House), Technology Park Malaysia, The Westin Kuala Lumpur, The Aloft Sentral Hotel, OCBC Head Office and Wisma AIG, The RuMa Hotel and Residences and the i-ZEN property collection. Datuk Lai Siew Wah and his family sold their stakes in Ireka in mid-2021 which eventually led to the setting up of ECCAZ by the family, with two of its lead directors, Monica Lai Voon Huey and Chan Chee Kian at its helm. Monica and Chee Kian bring with them a wealth of leadership, business and operational expertise and experience to ECCAZ. The word “Eccaz” is derived from the root Latin word of “ecce” which means “behold”. In English, the word “behold” means “to perceive through sight or apprehension”, or “to gaze upon”, usually at something that is remarkable and out-of-the-ordinary. Its meaning transcends that of “look,” “see,” “notice,” or other synonyms that we might compare it to. Eccaz Sdn. Bhd. (ECCAZ) was founded during the depths of a crisis caused by the COVID-19 pandemic, and signifies a new beginning of looking towards the future, where humanity triumphs over adversity. Whilst we are excited to announce the formation of ECCAZ, its name is not a call to behold our arrival, but rather an invitation to behold the future, and to gaze upon the remarkable world that we can build together, going forward.

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Agensi Pekerjaan MVC Resources Sdn Bhd

Sales Operations Manager

Remote

Kuala Lumpur, Federal Territory of...

Sales / Marketing

3 days ago

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

Develop and implement efficient sales processes and strategies.
Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
Coordinate with the sales team to align sales strategies and operations with business goals.
Develop and deploy creative solutions in tracking the sales team's activities.
Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
Train and support sales representatives and staff to enhance their product knowledge and sales skills.
Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
Ensure that leads followed up has a proper resolution within 30 days of appointment.
Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
Identify additional opportunities for revenue generation.
Develop strategies to minimize the gap between payments receivable.
Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
Set team goals and targets for each account to drive performance and accountability.
Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

Enhanced operational efficiency and reduced sales cycle times.
Accurate sales forecasting and effective management of sales pipelines.
Improved sales team productivity and achievement of sales targets.
Increased client satisfaction and retention rates.
Efficient management of transaction records to support accurate billing and timely commission payments.
Effective training and onboarding that enhances team capabilities and addresses performance gaps.
Well-managed client relationships and successfully executed events and campaigns.

Requirements

Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
Strong understanding of sales process management, creative problem-solving, and data analysis.
Excellent communication and leadership skills.
Ability to work strategically and collaboratively across departments.
High attention to detail and a focus on data-driven decision-making.