As an Operations Manager/Assistant Manager, you will play a key role in ensuring operational excellence and driving business growth for all brands, company-owned, company-managed or franchise-owned, including company operated Potato Corner Singapore. Reporting to the International Operations Director and/or Business Unit Head of Potato Corner Singapore, you will assist in overseeing the day-to-day operations, implementing strategic initiatives, and optimizing performance to achieve business objectives.
Travel required – as needed, should not be more than 10% in the first year
Full Manager's added responsibilities (*)
1. Operational Oversight
· Support & collaborate closely with the International Operations Director and Business Unit Head of Potato Corner Singapore, to oversee the operational performance of Potato Corner food service outlets, ensuring adherence to brand standards and operational excellence.
· Lead or support in conducting regular Quality, Service, Cleanliness, and Hospitality (QSCH) audits and quality evaluations across all outlets to identify areas for improvement and maintain consistency in service delivery.
· Assist in the development and implementation of comprehensive policies and procedures tailored to the unique needs of Potato Corner outlets, benchmarking against industry best practices and regulatory requirements.
· (*) Proactively identify emerging operational challenges and opportunities, providing strategic recommendations and actionable insights to enhance efficiency, effectiveness, and customer satisfaction.
2. Team Management and Development
· Provide hands-on leadership and direction to all Operations personnel, including Operations Supervisors, Trainers, Team Leaders, and Service Crews, fostering a culture of accountability, collaboration, and continuous improvement.
· Develop and implement training programs and initiatives to enhance the skills, knowledge, and capabilities of team members, ensuring alignment with organizational objectives and operational priorities.
· Foster a supportive and inclusive work environment where team members feel valued, engaged, and motivated to achieve their full potential, recognizing and celebrating individual and team accomplishments.
· Proactively identify talent development opportunities and succession planning initiatives to cultivate a pipeline of future leaders within the organization, promoting career growth and advancement opportunities for high-potential employees.
· (*) Mentor and coach Operations Supervisors and Team Leaders in effective leadership practices, communication techniques, and conflict resolution strategies, empowering them to effectively manage their teams and drive performance.
3. Cultivating a Positive Organizational Culture, including our SPAVI WOW Culture
SPAVI WOW Culture includes our Wowing Imperatives, which are –
Better than Before, Better than Others, Better than Expected.
· Foster a startup-like culture characterized by energy, enthusiasm, and a proactive mindset among team members.
· Lead by example, demonstrating a can-do attitude, resilience, and a willingness to overcome challenges to achieve shared goals.
· Promote a sense of belonging and camaraderie within the team, emphasizing collaboration, mutual support, and a family-like atmosphere.
· Encourage open communication, active listening, and constructive feedback to enhance team dynamics and foster a culture of continuous improvement.
4. Strategic Planning and Execution
· Collaborate with the rest of management team to develop and implement strategic plans, initiatives, and operational protocols to drive business growth and enhance profitability.
· Contribute to the development of budgets, forecasts, and financial targets, and monitor performance against established metrics.
· Review Operations systems, processes, procedures, and programs to ensure alignment with the organizational culture and individual brand identity.
5. Customer Experience Enhancement
· Act as an organisation ambassador lead and/or brand ambassador lead and ensure the delivery of a superior customer experience, maintaining high standards of relevance, ease and distinctiveness while upholding quality, service, cleanliness, hospitality consistency.
· Address positive & negative customer feedback promptly, looking to resolve issues and exceed customer expectations.
6. Branding and Marketing Support
· Assist in implementing marketing and promotional activities to drive sales, increase foot traffic, and enhance brand visibility.
· Support the implementation of branding strategies, pricing initiatives, and product launches to capitalize on market opportunities and drive revenue growth.
7. Research and Development (R&D)
· Conduct market research to identify trends, customer preferences, and emerging opportunities in the food service industry.
· Singapore: Lead/ International: Work with Corporate Marketing, R&D functions: to conceptualize, test, and refine new menu items, ensuring alignment with brand standards and managing customer expectations.
· Singapore: Leadon designated categories / International: Work with Corporate SCM functions: to evaluate sourcing options, possibly negotiate contracts with vendors and suppliers, and manage relationships to optimize quality and cost-effectiveness.
· Coordinate with the marketing department to develop promotional strategies, pricing models, and marketing campaigns to support the launch of new menu items.
8. Supply Chain and Logistics Coordination
· Coordinate with the SCM team (Manila HQ) and/or vendors & distributors to ensure timely and accurate delivery of inventory, supplies, and equipment to markets (International) and/or stores (Singapore).
· (*) Monitor inventory levels, track stock movement, and assist in managing vendor relationships to optimize supply chain efficiency and minimize costs.
9. Reporting and Analysis
· Compile and analyse operational data, sales reports, and performance metrics to identify trends, opportunities, and areas for improvement.
· Prepare regular & ad hoc reports, presentations, and recommendations for the senior management team to support informed decision-making and strategic planning.
10. Ad Hoc Responsibilities:
· Undertake ad hoc duties and special projects as assigned by leadership, demonstrating flexibility, adaptability, and a willingness to take on new responsibilities.
· Collaborate cross-functionally with other functions and teams, including but not limited to Manila team, to support organizational objectives and ensure seamless operations across the business unit.
· (*) Deputize as a potential key point of contact and representative of the Singapore Business Unit in the absence of leadership, especially when the Head of BU is away on work or personal travel, assuming appropriate level of decision-making authority and accountability as needed.
11. SPAVI Responsibilities:
· Institute internal safeguards on funds, assets, company properties and recommend improvements to maximize the efficiency of office facilities, equipment, and intellectual properties among many.
· Develop new and enhanced work processes which shall include but not limited to upgrading and modifying procedures to provide corrective actions to recurring problems including internal guest complaints, as well as preventive actions to avoid potential problems from occurring.
· Monitor compliance of employee(s) under supervision to all regulatory requirements.
· Enforce the Employee Code of Conduct within the department.