Customer Support Specialist
Full-time
Junior Executive
1 month ago
Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
Ensure...
- Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
- Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
- Ensure the preparation of quotation time basis with sufficient details and follow up.
- Attend & assists indoor meetings with customer on related matter.
- Build and maintain excellent relationships with clients.
- Handling and understand customer's enquiry and respond accordingly.
- Liaise with customer on the daily basis for shipment arrangements.
- Coordinate with Operations on daily basis for shipment arrangement.
- Undertake any others duties as requested by department head or management.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.
- Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.
- Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.
- Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.
Good Team Player, independent and self motivated
-Candidate with INCOTERM knowledge is an added advantage.
-Able to work independently and under pressure with confident skill level
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Regular team activities
- Medical insurance
- Personal leave
Vanguard Logistics Services is the leading neutral freight consolidation service, offering forwarders and customers of all sizes the world’s largest owned LCL end-to-end network, unparalleled schedule integrity, and industry-leading information technology applications. With over 120 owned offices spread across more than 30 countries, offering in excess of 1200 direct services every week, Vanguard delivers the most extensive end-to-end control of customers shipments. Including trusted partners and agents this network expands our footprint to more than 100 countries. Vanguard has also been consistently adding to its capabilities, building a large range of value-added services around its core LCL competency, including FCL, inland trucking and solutions and extensive CFS capabilities. Whatever your needs, check out our solutions at vanguardlogistics.com.
We are looking for people who are equally passionate about setting courageous goals and being extraordinary.