Total 617 Senior Executive Public Relations Manager job vacancies in The United States of America

- Degree holder
- Minimum 3 years working experience in Beauty and Wellness industries
- Proficient in MS Office (Words, Excel, PowerPoint and etc.)
- Excellent communication and interpersonal skills
- Good team player with an ability to work both independently and collaboratively
- knowledge and fluency in Japanese Language, and understanding of Japanese culture are advantageous

- Responsible and honest are MUST

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Roles and Responsibilities:

• Organising publicity campaigns
• Developing and implementing public relations strategies
• Creating content for public relations campaigns, including press releases, social media posts, presentations and working closely with the marketing personnel.
• Disseminating information to the media and working with traditional and digital publications to improve organisational reputation
• Engaging customers and the public to cultivate a robust relationship
• Supervising and taking part in promotional events, such as press conferences, tours, exhibitions and visits
• Managing the public relations and communications budget
• Recruiting, training and onboarding public relations staff
• Performing relevant market research to gauge the mood of the audience
• Engaging with the audience and public across multiple digital and traditional information channels
• Granting interviews, delivering presentations and answering questions from the media and the public about specific issues or new campaigns or promotions
• Working with the management to set public relations objectives and how to achieve them

Requirements:

• Min Degree and above in the public relation field
• Good interpersonal skills as this job requires you to communicate clearly across various channel
• Ambitious and able to think on your feet whenever there's any issues
• Canva, photoshop and any other video editing softwares
• Ability to work on a tight timeline

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable candidates to join the Public, International & Alumni Relations (PIAR) department as an Executive.

Responsibilities

• This is a 360 role which includes supporting the media and marketing communications effort of the Institute.
• Ideate, plan and execute of NIE’s social content calendar, including organic and paid campaigns.
• Ensure brand consistency and content accuracy on all marketing platforms.
• Day-to-day management of the Institute’s social media brand accounts and communities.
• Review, assess and monitor the efficiency of online marketing and communications strategies.
• Manage creative briefs and all stakeholders for digital campaigns, still and video productions with tight deadlines.
• To support the media team to pitch interesting story ideas to increase NIE’s profile locally and internationally.
• Prepare campaign reports, metrices and monitor key performing indicators for media and social media engagement.
• To support the alumni team to develop and implement alumni relations strategy for engagement.
• Plan, organize and manage events by the Institute or the University.

Requirements

• A Diploma in Business, Marketing or Communications.
• A natural storyteller with excellent written and communication skills, with a flair for digital design and a passion for social media.
• Creative with a good eye for aesthetics.
• Previous agency experience with campaign experience is a plus.
• A dynamic team player who is also a self-motivator.
• Adaptable and able to multi-task in a fast-paced environment.
• Strong conceptual and analytical skills.
• Good research skills and good grasp of English.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Closing Date: 1 May 2024

We regret that only shortlisted candidates will be notified.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Responsibilities:

• Responsible for the handling of all guest-related matters.
• Greet guests and escort guests to tables
• Coordinate the seating of guests and assign guests to tables suitable to the size of each group.
• Oversee the flow of guests in and out of the Restaurant.
• Handle all restaurant reservations (including big group booking reservations) on a day-to-day basis, in a prompt and respectful manner
• Maintain good relations with guests and manage the reception area.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate and add value to guest dining experience
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.

Requirements:

• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• At least 1 year experience working in a restaurant or a hotel background
• Committed to serving food of the highest quality
• Good communication and interpersonal skills.
• Self-motivated, independent yet a good team player.
• Committed and highly dedicated to roles and responsibilities.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Weve only just begun, but what a beginning. In a once in a generation moment, weve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The purpose of this role is to assist with the delivery of investor related communications to deliver a step up in disclosure quality and transparency. Reporting to the Investor Relations Manager, this role works closely with senior management and key stakeholders across the company.
Responsibilities

Development of investor communication materials, including presentations, announcements, annual
... Click here to view more detail / apply for Senior Analyst Investor Relations

Alliance Airlines, Australia's leading charter airline, is experiencing significant growth and we are actively seeking an experienced Senior Employee Relations Partner to join our team. This role offers a unique opportunity to contribute to our success and be part of a dynamic team dedicated to excellence in aviation.
About the Opportunity
This newly created position will report directly to the Head of HR and will be responsible for the advisory function which supports all business areas on matters related to Employee Relations (ER). As a specialised member of the wider HR team, the Senior ER Partner will collaborate closely with operational teams to deliver end-to-end support regarding grievances, investigations, performance management, disciplinary action and general ER/IR compliance. Key Responsibilities
The Senior Employee Relations Partner is responsible for but not limited to:

Managing workplace grievances, including coaching managers through performance management processes and

... Click here to view more detail / apply for Senior Employee Relations Partner

to create and maintain a positive public profile for client, which may be an organization, business or figure. They prepare plans to keep the public aware of their client's work. Focused on the maintenance of a positive reputation of a company, brand, or person through the media. promoting products, services, or ideas on channels like social media

We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.

This role provides flexibility in your working hours, allowing you to execute your responsibilities from the comfort of your home.

Your main duties encompass

- Organizing sales meetings with potential clients

- Delivering company updates to our existing clients

- Managing administrative tasks in collaboration with our sales services. Given that this is a remote position with adjustable scheduling, it underscores the importance of self-reliance and discipline.

The monthly salary range falls within $3,000 to $6,000. We anticipate candidates to hold "A" Level, diploma, or degree qualifications.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.

This role provides flexibility in your working hours, allowing you to execute your responsibilities from the comfort of your home.

Your main duties encompass

- Organizing sales meetings with potential clients

- Delivering company updates to our existing clients

- Managing administrative tasks in collaboration with our sales services. Given that this is a remote position with adjustable scheduling, it underscores the importance of self-reliance and discipline.

The monthly salary range falls within $3,000 to $6,000. We anticipate candidates to hold "A" Level, diploma, or degree qualifications.

Job Description & Requirements

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry