Total 14 Project Officer job vacancies in Muar , Johor

Turbopak M&E Sdn Bhd commenced its business operation in July 1990, it was established as a trading and contracting firm specializing in the design, supply, installation and maintenance of Air-Conditioning and Ventilation System and other mechanical and electrical building services.

Looking for Candidates to apply - PROJECT ENGINEER / SITE SUPERVISOR

Responsibilities:

• Planing, Manage & Coordinate the whole project.
• Management and lead to ensure on-time completion of project.
• Responsible in budget planning, M&E design & drawing preparation, project implementation.
• Carry out the site coordination, site meeting, troubleshooting and testing commissioning.
• Ensure quality of work is up to specific requirement.
• Liaise with respective Client representatives, main contractor, consultants, sub-con and suppliers.
   

Requirements:

• Candidate must possess at least a Diploma, Bachelor's Degree in Engineering (Electrical/ Mechanical/ Project Management) or equivalent.
• Fresh Graduate/ Entry Level is welcome for the application.
• Required skill(s) : MS Office, MS Project, Auto-Cad
• Required language(s) : Bahasa Malaysia, English
• Preferably with candidates having at least one (1) year(s) of working experience in the related field.
• Good leadership, problem solving and communication skills.
• Having good self- discipline, able to work under pressure, fit and possess good health for work.
• 3 Full-Time position(s) available.
   

Benefits :

• Medical, Miscellaneous Allowance, Education support
• Car / Millage Travel Allowance
• Company Trip
• Performance Bonus & Project Incentives
   

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description:

• To monitor project quality plan, work program and assist Project Manager in monitoring project cash flow and progressive claim preparation.
• Provide oversight in managing all necessary resources throughout the entire project from start-up through closeout and ensure that owner’s expectation is met.
• Plan, coordinate, supervise and monitor construction works at site & ensure site personnel following of company rules & regulations.
• Prepare quantity for variation order works and quotation.
• Ensure our installation, servicing and / or maintenance works are according to drawing contract specification and work schedule
• To attend site progress meeting, coordination meeting, safety meeting and site inspection
• To attend valuation of progress claim with client and / or consultants’ representative
• Ensure that the day-to-day operations of projects are transitioned effectively to
• Project Managers when work commences in the field.
• Adhere to quotation and tender management policies and practice in performing daily task.
• Obtain necessaries and update documents to ensure availability of documents (e.g: pricing & technical data) for tender submission
• Prepare quotations & proposed drawing as per client’s requirements and standard operating procedures.
• Responsible for on time delivery of all assigned tenders / quotation.
• Keep pricing and other information regarding quotation and tender confidential
• Adhere AUTOCAD drawing as per client requirements

Job Requirements:

• Candidate must possess at least Diploma or Bachelor's Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin
• Required Skill(s): Microsoft Office, EXCEL, AUTOCAD, Microsoft Project, OUTLOOK
• Preferably Entry Level specialized in Engineering Construction/Structural or equivalent.
• Fresh Graduate are welcomed to apply!

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Personal development opportunities
• KWSP & SOCSO
• Medical Insurance
• Company trips

Turbopak M&E Sdn Bhd於 1990 年 7 月開始營業，是一家貿易和承包公司，專門從事空調和通風系統以及其他機電建築服務的設計、供應、安裝和維護。

尋找候選人申請 - 專案工程師/現場主管

職責：

• 規劃、管理和協調整個專案。
• 管理和領導確保專案按時完成。
• 負責預算規劃、機電設計及圖面準備、專案執行。
• 進行現場協調、現場會議、故障排除和測試調試。
• 確保工作品質達到特定要求。
• 與各自的客戶代表、主承包商、顧問、分包商和供應商聯絡。
  

要求：

• 候選人必須至少擁有工程（電氣/機械/專案管理）文憑、學士學位或同等學歷。
• 歡迎應屆畢業生/入門級申請。
• 所需技能：MS Office、MS Project、Auto-Cad
• 所需語言 : 馬來語, 英語
• 候選人最好在相關領域具有至少一（1）年的工作經驗。
• 良好的領導能力、解決問題和溝通能力。
• 具有良好的自律能力，能承受工作壓力，身體健康，適合工作。
• 3 個全職職位可供選擇。
  

好處 ：

• 醫療、雜項津貼、教育支持
• 汽車/里程旅遊津貼
• 公司旅行
• 績效獎金和專案激勵
  

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

The Role

In Nippon Paint, we believe in building a sustainable future through customer-centric growth. We pride ourselves on delivering good value of products and services to our customers. As the Project Sales Associate, you are required to be self-motivated to expand Nippon Paint’s market share through sourcing of new market leads. Your responsibilities will require you to communicate extensively with various stakeholders from both internally within the Company or group of companies and externally with our business partners. 

Below is a synopsis of your job functions:

• Establishing new accounts, building and maintaining good relationships with painting and waterproofing contractors. 
• To plan and execute regular visit to construction sites, build relationship with the contractors and painters besides supplying paints to the project. 
• Liaising with specifiers (architect, QS and Developers) and painting contractors on the Company’s products specifications.
• To carry out site inspections and propose relevant solutions in response to customer’s complaint
• To handle timely collection by monitoring on debtor ageing to reduce day outstanding and provide solutions to ensure smooth sales process.

We are looking for someone who is:

• Resourceful and highly energetic self-starter
• A problem solver
• Creative thinker
• Independent and self-motivated but make a great team player
• High calibre and dynamic with good communication skills
• A person with a pleasant disposition and excellent interpersonal skills

Requirements:

• Diploma or Degree in Business Management / QS / Civil Engineering or equivalent from recognised universities
• Minimum 1 year B2B sales experience in building materials, QS or related industries
• Fluent in both written & spoken English
• Excellent presentation skills and organising skills is required
• Possess own transport and willing to travel  

Perks & Benefits

• Medical insurance & dental benefits
• Annual leave
• Personal development opportunities
• EPF & SOCSO

角色

在立邦，我們相信透過以客戶為中心的成長來建立一個可持續的未來。我們為向客戶提供高價值的產品和服務而感到自豪。身為專案銷售助理，您需要自我激勵，透過尋找新的市場線索來擴大立邦塗料的市場份額。您的職責要求您與公司或公司集團內部以及外部業務合作夥伴的各個利害關係人進行廣泛的溝通。

以下是您的工作職能概要：

• 建立新客戶，與油漆和防水承包商建立並維持良好的關係。
• 規劃和定期參觀建築工地，除了為專案提供油漆外，還與承包商和油漆工建立關係。
• 就公司的產品規格與規範制定者（建築師、QS 和開發商）和油漆承包商進行聯絡。
• 針對客戶投訴進行現場檢查並提出相關解決方案
• 透過監控債務人帳齡來處理及時收款，以減少應收帳款週轉天數，並提供解決方案以確保銷售流程順利進行。

我們正在尋找這樣的人：

• 足智多謀、精力充沛、自我啟動者
• 問題解決者
• 創意思想家
• 獨立、自我激勵，但能成為優秀的團隊合作者
• 高素質、充滿活力，具備良好的溝通能力
• 個性開朗、人際溝通能力優異的人

要求：

• 商業管理/QS/土木工程文憑或學位或來自認可大學的同等學歷
• 至少 1 年建材、QS 或相關產業 B2B 銷售經驗
• 英語書寫和口語流利
• 需要出色的演講技巧和組織能力
• 擁有自己的交通工具並願意出差

津貼和福利

• 醫療保險和牙科福利
• 年假
• 個人發展機會
• 公積金和社險

Key Responsibilities 

• Assist in monitoring Project Implementor or Contractor’s performance to ensure smooth progress of Works to follow specifications, within the stipulated time, ensure quality of works and within the budget.
• Support n coordinating/liaise and interfaces with the clients, local authority and Utilities provider and attends regular meetings and provides statistical reports.
• Prepare status reports, preparation of monthly reports and prepare presentations regarding the progress of the work with respect to interim and major milestones.
• Identify possible problem areas and propose preventative action to ensure that critical milestone are met for each phase of the project.
• Conduct regular site inspections to assess contractor’s work progress based on approves schedule ; planned versus actual progress.
• Support in determine critical-path activities for assigned discipline or specialities and identifies significants activities supporting inter-discipline requirement and identifies critical path for discipline or speciality work activities.
• Accountable for tracking and monitoring the contributions of each project to the consolidated programme benefits for the assigned business area on and on-going basis to ensure objectives and benefits are delivered on time, within budget and business results are realised.
• Central points of contact for project/program management governance, maintain data and update, collaborate with the key internal departments and external stakeholders to communicate and provide monthly report, analysis on an ongoing basis.
• Build and maintain relationships with project owners and implementers or their related parties on technical and contractual obligations to achieve a smooth & efficient implementations of the projects.
• Responsible for facilitating project teams in finding resolution of projects issues and risks in the assigned business area as well as managing issues and risks escalation via defined channels to ensure projects delivery

Others

• Assist in the EMC Study Project and revision of the 2018 PIPC Masterplan, focusing on scopes such as Preliminary Traffic Impact Assessment (TIA) Marine Support Services and Utilities and Infrastructures Plan through comprehensive review, analysis, and development of options to ensure alignment with overall requirements and regulatory standards. 
• Stay updated with industry trends, technological advancements and innovative construction methods related to green, ESG, SDG and etc to drive improvements; and
• Any other tasks as instructed by the superior from time to time n relevant to the company objective and mission

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

Key Responsibilities 

• Assist in monitoring Project Implementor or Contractor’s performance to ensure smooth progress of Works to follow specifications, within the stipulated time, ensure quality of works and within the budget.
• Support n coordinating/liaise and interfaces with the clients, local authority and Utilities provider and attends regular meetings and provides statistical reports.
• Prepare status reports, preparation of monthly reports and prepare presentations regarding the progress of the work with respect to interim and major milestones.
• Identify possible problem areas and propose preventative action to ensure that critical milestone are met for each phase of the project.
• Conduct regular site inspections to assess contractor’s work progress based on approves schedule ; planned versus actual progress.
• Support in determine critical-path activities for assigned discipline or specialities and identifies significants activities supporting inter-discipline requirement and identifies critical path for discipline or speciality work activities.
• Accountable for tracking and monitoring the contributions of each project to the consolidated programme benefits for the assigned business area on and on-going basis to ensure objectives and benefits are delivered on time, within budget and business results are realised.
• Central points of contact for project/program management governance, maintain data and update, collaborate with the key internal departments and external stakeholders to communicate and provide monthly report, analysis on an ongoing basis.
• Build and maintain relationships with project owners and implementers or their related parties on technical and contractual obligations to achieve a smooth & efficient implementations of the projects.
• Responsible for facilitating project teams in finding resolution of projects issues and risks in the assigned business area as well as managing issues and risks escalation via defined channels to ensure projects delivery

Others

• Assist in the EMC Study Project and revision of the 2018 PIPC Masterplan, focusing on scopes such as Preliminary Traffic Impact Assessment (TIA) Marine Support Services and Utilities and Infrastructures Plan through comprehensive review, analysis, and development of options to ensure alignment with overall requirements and regulatory standards. 
• Stay updated with industry trends, technological advancements and innovative construction methods related to green, ESG, SDG and etc to drive improvements; and
• Any other tasks as instructed by the superior from time to time n relevant to the company objective and mission

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

Key Responsibilities 

• Assist in monitoring Project Implementor or Contractor’s performance to ensure smooth progress of Works to follow specifications, within the stipulated time, ensure quality of works and within the budget.
• Support n coordinating/liaise and interfaces with the clients, local authority and Utilities provider and attends regular meetings and provides statistical reports.
• Prepare status reports, preparation of monthly reports and prepare presentations regarding the progress of the work with respect to interim and major milestones.
• Identify possible problem areas and propose preventative action to ensure that critical milestone are met for each phase of the project.
• Conduct regular site inspections to assess contractor’s work progress based on approves schedule ; planned versus actual progress.
• Support in determine critical-path activities for assigned discipline or specialities and identifies significants activities supporting inter-discipline requirement and identifies critical path for discipline or speciality work activities.
• Accountable for tracking and monitoring the contributions of each project to the consolidated programme benefits for the assigned business area on and on-going basis to ensure objectives and benefits are delivered on time, within budget and business results are realised.
• Central points of contact for project/program management governance, maintain data and update, collaborate with the key internal departments and external stakeholders to communicate and provide monthly report, analysis on an ongoing basis.
• Build and maintain relationships with project owners and implementers or their related parties on technical and contractual obligations to achieve a smooth & efficient implementations of the projects.
• Responsible for facilitating project teams in finding resolution of projects issues and risks in the assigned business area as well as managing issues and risks escalation via defined channels to ensure projects delivery

Others

• Develop comprehensive project/ programme plans that outline objectives, scope, deliverables, timelines and resources requirements. Collaborate with stakeholders to ensure alignment with organisational goals and strategic vision.
• Responsible as secretariat in Federal-level high-ranked officers meeting to resolve multiple issues ranging from project management to social fabric. Federal PIPC Projects Steering Committee (FPSC) Meetings chaired by KSN; and
• Any other tasks as intersected by the superior from time to time in relevant to the company objective and mission.

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

主要責任

• 協助監控專案實施者或承包商的績效，以確保工程依照規範、在規定時間內順利進行，確保工程品質並在預算範圍內。
• 支援與客戶、地方當局和公用事業提供者進行協調/聯絡和聯繫，並參加定期會議並提供統計報告。
• 準備狀態報告、月度報告並準備有關中期和主要里程碑工作進度的簡報。
• 確定可能的問題領域並提出預防措施，以確保專案每個階段都達到關鍵里程碑。
• 根據批准的時間表定期進行現場檢查，評估承包商的工作進度；計劃進度與實際進度。
• 支援確定指定學科或專業的關鍵路徑活動，並確定支援跨學科要求的重要活動，並確定學科或專業工作活動的關鍵路徑。
• 負責追蹤和監控每個專案對指定業務領域的綜合計劃效益的貢獻，以確保在預算範圍內按時實現目標和效益，並實現業務成果。
• 專案/專案群管理治理的中心聯絡點，維護資料和更新，與關鍵內部部門和外部利害關係人合作，持續溝通並提供每月報告和分析。
• 與專案業主和實施者或其相關方建立和維護技術和合約義務的關係，以實現專案的順利和高效實施。
• 負責促進專案團隊在指定業務領域找到專案問題和風險的解決方案，並透過規定的管道管理問題和風險升級，以確保專案交付

其他的

• 協助 EMC 研究項目和 2018 年 PIPC 總體規劃的修訂，重點關注初步交通影響評估 (TIA) 海事支持服務以及公用事業和基礎設施計劃等範圍，透過全面審查、分析和製定選項，以確保符合總體要求和監管標準。
• 隨時了解與綠色、ESG、SDG等相關的產業趨勢、技術進步和創新施工方法，以推動改進；和
• 上級不時指示的與公司目標和使命相關的任何其他任務

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

主要責任

• 協助監控專案實施者或承包商的績效，以確保工程依照規範、在規定時間內順利進行，確保工程品質並在預算範圍內。
• 支援與客戶、地方當局和公用事業提供者進行協調/聯絡和聯繫，並參加定期會議並提供統計報告。
• 準備狀態報告、月度報告並準備有關中期和主要里程碑工作進度的簡報。
• 確定可能的問題領域並提出預防措施，以確保專案每個階段都達到關鍵里程碑。
• 根據批准的時間表定期進行現場檢查，評估承包商的工作進度；計劃進度與實際進度。
• 支援確定指定學科或專業的關鍵路徑活動，並確定支援跨學科要求的重要活動，並確定學科或專業工作活動的關鍵路徑。
• 負責追蹤和監控每個專案對指定業務領域的綜合計劃效益的貢獻，以確保在預算範圍內按時實現目標和效益，並實現業務成果。
• 專案/專案群管理治理的中心聯絡點，維護資料和更新，與關鍵內部部門和外部利害關係人合作，持續溝通並提供每月報告和分析。
• 與專案業主和實施者或其相關方建立並維護技術和合約義務的關係，以實現專案的順利高效實施。
• 負責促進專案團隊在指定業務領域找到專案問題和風險的解決方案，並透過規定的管道管理問題和風險升級，以確保專案交付

其他的

• 協助 EMC 研究項目和 2018 年 PIPC 總體規劃的修訂，重點關注初步交通影響評估 (TIA) 海事支持服務以及公用事業和基礎設施計劃等範圍，透過全面審查、分析和製定選項，確保符合總體要求和監管標準。
• 隨時了解與綠色、ESG、SDG等相關的產業趨勢、技術進步和創新施工方法，以推動改進；和
• 上級不時指示的與公司目標和使命相關的任何其他任務

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

主要責任

• 協助監控專案實施者或承包商的績效，以確保工程依照規範、在規定時間內順利進行，確保工程品質並在預算範圍內。
• 支援與客戶、地方當局和公用事業提供者進行協調/聯絡和聯繫，並參加定期會議並提供統計報告。
• 準備狀態報告、月度報告並準備有關中期和主要里程碑工作進度的簡報。
• 確定可能的問題領域並提出預防措施，以確保專案每個階段都達到關鍵里程碑。
• 根據批准的時間表定期進行現場檢查，評估承包商的工作進度；計劃進度與實際進度。
• 支援確定指定學科或專業的關鍵路徑活動，並確定支援跨學科要求的重要活動，並確定學科或專業工作活動的關鍵路徑。
• 負責追蹤和監控每個專案對指定業務領域的綜合計劃效益的貢獻，以確保在預算範圍內按時實現目標和效益，並實現業務成果。
• 專案/專案群管理治理的中心聯絡點，維護資料和更新，與關鍵內部部門和外部利害關係人合作，持續溝通並提供每月報告和分析。
• 與專案業主和實施者或其相關方建立和維護技術和合約義務的關係，以實現專案的順利和高效實施。
• 負責促進專案團隊在指定業務領域找到專案問題和風險的解決方案，並透過規定的管道管理問題和風險升級，以確保專案交付

其他的

• 制定全面的專案/計劃計劃，概述目標、範圍、可交付成果、時間表和資源要求。與利害關係人合作，確保與組織目標和策略願景保持一致。
• 擔任聯邦高級官員會議的秘書處，解決從專案管理到社會結構等多個問題。由 KSN 主持的聯邦 PIPC 計畫指導委員會 (FPSC) 會議；和
• 上級不時交叉的與公司目標和使命相關的任何其他任務。

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

As a Human Resources Officer at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering overall support to various functions of the Human Resources department with responsibilities which include processing employee data & keeping employee records up to date, facilitating processes which align with company policies, administering employee benefits and assisting in the hiring and onboarding process. This level of attention and personalized service adds a special touch to the internal guest experience and contributes to the overall luxury atmosphere. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

Primary Responsibilities include,

• Provide support to Employees and Management on daily Human Resource related queries.
• Responsible for all Human Resources administration and maintaining accurate records of personnel-related data which includes the administration of employee records, new joiners, terminations, status changes, birthday cards, long service milestone letters, filing etc.
• Communicate and coordinate with other departments effectively to support the Human Resources & business workflow.
• Support with and roll out Human Resources initiatives and projects.
• Support the recruitment process by creating job adverts, sourcing candidates, organising interviews, assisting in shortlisting, interviewing candidates and ensuring that all employment requirements are met.
• Provide current and prospective Employees with information about policies, job duties, working conditions, Employee benefits and general Human Resources queries.
• Assist with the preparation, implementation and delivery of Learning & Development initiatives as required.
• Support and coordinate Employee events, wellness days and special occasions (Employee party, Employee awards evening and farewells etc.).
• Travel to our products for any onsite Human Resources related matters (including employee relations, onboarding, induction, training and welfare events). This will include traveling at times that meet the needs of the operational teams pre, mid and post season.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Previous experience in luxury hospitality experience
• Knowledge of local employment laws, employee relations, and HR best practices.
• Minimum 3 years of experience in Human Resources field
• Excellent communication and interpersonal skills
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.