Total 4 job vacancies by Belmond

As a SPA Therapist at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional customer service and relaxing atmosphere. We are committed to providing our guests with a rejuvenating spa experience that exceeds their expectations and leaves them feeling refreshed and revitalized. This level of attention and personalized service adds a special touch to the guest experience and contributes to the overall luxury atmosphere. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

• Performing a variety of spa treatments, including massages, facials, body wraps, and other body treatments
• Consulting with guests to determine their individual needs and preferences
• Recommending and promoting spa services and products to enhance the guest experience
• Maintaining a clean and organized treatment room and spa area
• Adhering to spa protocols and standards to ensure the safety and comfort of guests
• Keeping up-to-date with current spa trends and techniques
• Participating in training and development opportunities to enhance your skills and knowledge

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Certification or diploma in massage therapy or esthetics
• Minimum of 2 or more years of experience in a luxury spa environment
• Proficiency in a variety of massage and spa treatments
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Professional and positive attitude
• Flexibility to work a variety of shifts, including evenings and weekends

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

Competitive salaries and insurance plans. 

Complimentary and preferred rate experiences at our iconic destinations. 

Wellness programs 

Meals and uniforms are provided. 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

As a Boutique Manager at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional customer service and driving sales to meet and exceed targets. In this role, you will represent Belmond brand with professionalism and passion, creating a memorable shopping experience for every guests. This level of attention and personalized service adds a special touch to the guest experience and contributes to the overall luxury atmosphere. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

Primary Responsibilities include

• Providing personalized styling advice and product recommendations
• Building and maintaining strong customer relationships to drive repeat business
• Processing transactions accurately and efficiently
• Maintaining a well-presented and organized boutique environment
• Staying informed about current fashion trends and product knowledge
• Collaborating with team members to achieve sales goals and contribute to the overall success of the boutique

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Previous experience in luxury retail sales preferred
• Passion for fashion and luxury goods
• Excellent communication and interpersonal skills
• Strong sales skills and the ability to meet targets
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 
• Meals and uniforms are provided. 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

As a Guest Service Agent at Napasai, A Belmond Hotel, Koh Samui, Thailand, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include 

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner  
• Providing outstanding communication through prompt and professional phone calls and emails 
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.  
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience. 

What You Bring:

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
• Ability to communication clearly, listen attentively, and convey information accurately
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email

What We Offer: 

At Napasai, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, and benefits including:

·       Competitive salaries

·       Complimentary and preferred rate experiences at our iconic destinations

·       Friendly and Family environment

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment.

Apply today!  

About Us   
Napasai, A Belmond Hotel, Koh Samui, Thailand

Napasai is a secluded haven nestled between the jungle and sea. It has been a pioneer of luxury hospitality since travellers first started arriving to the island’s golden sands. 

Napasai means “Clear Sky”; upon arrival, guests are drawn to the panoramic sea and infinity pool views, and will immediately feel relaxed, and the positive vibes of Thai hospitality. 

Our serene beach resort is set within 43 acres of lush tropical garden, 68 stand-alone but easily accessible villas enjoy vast sea views; we have the longest stretch of swimmable beach that are perfect for families of all types.

Join us and achieve the truly exceptional!

The Belmond & LVMH Family 

Napasai, A Belmond Hotel, Koh Samui, Thailand, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

• The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
• Belmond Travel Advisors will personalise each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.
• The BTA team will be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query. The team will ensure we deliver on our promise of a 24/7 Customer Contact Organisation by partnering with our global colleagues to respond to all reservation requests in a timely and efficient manner.

Primary responsibilities include:

• Be a true seller and champion for all Belmond products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved.
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner
• For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests
• Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.

The Belmond & LVMH Family

• Working apart of the Contact Centre Organisation is being the first point of contact for all of Belmond’s global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. Joining Belmond, you are apart of the team and you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

• 2 – 4 years relevant experience within a similar role. Travel and hospitality preferable
• Working knowledge of MS Office
• Ability to follow instructions & work independently when required
• Excellent knowledge of computer reservation computer programs
• Strong problem-solving skills
• Detail oriented and highly organized
• Strong ability to manage time and prioritize tasks
• Strong sales and interpersonal skills § Customer service skills
• Knowledge of the hotel / travel trade industry both in domestic and international sectors
• Computer literacy skills

A high level of professionalism and confidentiality/discretion.

High level of integrity.

Quality and customer service driven.
Confident and presentable. 
Professional and pleasant disposition.
Ability to use initiative and be proactive. Strong and effective communication and problem-solving abilities essential. Self-motivated and results driven approach.
Be able to work shifts, weekends & public holiday.

• Competitive salary and benefits
• Ongoing Learning and Development opportunities