Total 1,676 Product Specialist job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

要求：-

1. 至少 1-2 年品牌行銷（Skintific、YOU、Originote 等）、KOL/影響者專家或數位行銷的可靠工作經驗。

2.在行銷獲取、內容推廣和影響者行銷方面擁有豐富的經驗

3.有美容品牌推廣經驗或對美容保養品有豐富知識者優先。

4.較強的分析能力和數據驅動決策的能力。

5.優秀的溝通和團隊管理能力。

6.普通話流利者優先。

職責：-

1.透過提供指導、輔導和持續培訓來領導和激勵團隊成員，以確保與公司目標保持一致。

2.制定並實施與整體品牌目標一致的全面的KOL行銷策略。

3.與KOL建立並維持牢固的關係，作為品牌與KOL之間的主要聯絡人，確保有效的溝通與協作。

4.監督網紅行銷的端到端流程，從識別合適的 KOL/網紅到展示創意簡報和審查績效。

5.協調內容簡介的創建，確保與品牌準則和 KOL 偏好一致。

6.使用相關指標和分析工具監控和分析 KOL 行銷活動的績效。

7.提供關鍵建議，探索接觸客戶和推動銷售流量的創新方式。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for several Senior Internal Control Specialists for our Global Operation Center in Kuala Lumpur, Malaysia.

Please direct reply through our official Career Page: https://talent.antgroup.com/off-campus-position?positionId=1946403

Key Responsibilities

1. Establish and improve the internal control system closely following the business development, conduct regular risk assessment and special investigation from the business perspective, formulate annual internal control work oriented by business strategy and risk, identify major risks, formulate coping strategies and solutions, and promote the implementation of key control activities

2. Execute or lead the team to carry out large-scale and complex business and financial internal control work or projects, promote the implementation of the company's policies, systems and processes, and train relevant personnel of the company to ensure the effective implementation of the internal control system in the company

3. Strengthen the risk monitoring mechanism, formulate data-driven key risk indicators, monitor relevant risk levels against risk preferences, and promote continuous optimization of risk management capabilities in a large scale manner

4. Follow up the risks and control problems found internally and externally, analyze the essence of the problems, cooperate with relevant departments to optimize and improve, and establish a continuous risk monitoring mechanism to promote the improvement of relevant internal control effects.

Qualifications

1. Full-time bachelor degree or above, more than 5 years of internal control/compliance/audit/risk management experience in payment and other internet/financial industries, and/or internal control/risk management department consultation in the four major financial industry groups, successful project implementation is preferred

2. Experience in risk management or systematic construction by using data-based methods, data analysis, IT audit, proficiency in SQL, etc. are preferred

3. Certified Public Accountant (CPA)CICPA or ACCA professional qualification or registered Internal Auditor (CIA) qualification is preferred

4. Have a holistic view, communication and coordination, independent analysis and judgment ability, strong learning ability and self-driving ability

5. Excellent oral and written English (English and Chinese) and good interpersonal communication skills

6. Have skilled computer application skills, familiar with various main financial systems.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

職位描述：

· 為內部和外部受眾開發和實施產品培訓材料和計劃（離線/線上）

· 向我們的受眾提供有關營養、健康和我們產品的專家建議和諮詢。

· 協助準備產品保健功能簡介的行銷資料。

· 用於行銷用途的產品編寫句柄

· 積極參與公司行銷活動、活動、路演和計畫。

· 能夠透過衛生部辦理馬來西亞產品註冊。

要求：

· 營養與飲食學/生物醫學/食品科學學士學位

· 畢業生具有 2-3 年類似職位的經驗，最好是在營養保健品或保健品行業。

· 優秀的溝通與人際溝通能力

· 較強的分析與解決問題的能力

· 能夠獨立工作和團隊合作

· 願意根據需要出差。

· 必須擁有自己的交通工具。

· 精通英語、印尼語和普通話（口語和寫作）

· 中英文文案寫作能力

· 積極的工作態度和良好的學習精神

· 能夠立即或在短時間內開始工作是一個額外的優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
• At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• ·Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
•  At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊，擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度，我們邀請您申請這個令人興奮的機會。

角色和職責：

• 與專案團隊合作進行行銷滲透活動，從行銷活動中產生銷售線索，並追蹤所有行銷銷售線索，以幫助實現培訓收入。
• 支援行銷團隊創建有效的滲透活動，並針對不同的客戶角色調整行銷訊息。
• 分析客戶的需求和體驗，並向專案團隊提供回饋，以提高專案對客戶的價值。
• 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息，並將公司潛在客戶指派給客戶經理以進行後續操作。
• 全面、持續地了解產品、計劃和促銷策略，並向客戶傳達準確且相關的訊息。
• 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
• 管理培訓收入績效，提供活動成果的定期報告和更新，並就活動增強提供建議；分析、討論並獲取行銷團隊的回饋以進行改進。

要求：

• 最低文憑或學位（商業相關優先）
• 至少1年銷售或客戶服務相關行業工作經驗
• 以客戶為導向，具有強大的商業頭腦和銷售驅動力
• 高度分析、優秀的溝通和人際交往能力
• 強大的利害關係人參與能力
• 工作認真負責，有獨立工作能力

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險

About Target Media Malaysia

Target Media Malaysia is a media owner company that focuses on indoor elevator media. Also a SEA subsidiary of Focus Media Group, based in Shanghai China. Focus Media is the first and also the largest offline advidising China. Focus Media is the first and also the largest offline advidising solution goer int. the partner of choice for the national leading brands by helping them connect with consumers and embrace data across a host of multi-platform inner-building channels. Our group offers comprehensive audience coverage 來自these countries. Focus Media Group has now expanded its ads networking into Southeast Asia, covering more than 30 cities, owning more than 84,000 sets of media assets across 6 countries (Korea, Indonesia, Hapong K. Shaisia, Hapore K.

About the job

Job Purpose:

• Connect with property management companies, building managers, JMBs and property developers to develop collaborative potential, in order to explore the chances of installing media resources in buildings
• Responsible for developing high-rise building to be one of company's media resources, constantly following up collaboration project status, and ensuring the progress of project development
• Systematic exploration, establishment, development of buildings to build relationships with building clients
• Maintain the building partners' relationship, ensure the normal operation of media resources, deliver good communication, coordination and cooperation with the operation department; renew the contract in time
• Resolve emergencies in the cooperation and maintain a stable relationship
• Ensure the data entry accuracy, update, maintenance and upgrade work of the buildings under your care, keep the data timely and comprehensive and ensure data security

Additional Perks:

• Entitled for performance bonus if completion of KPI achieved

Job Requirements:

• Malaysian Citizen with 2 years of work experience, with experience in housing, sales, insurance, and customer service is preferred
• Fresh graduates majoring in marketing, management, business, and media are welcome to apply
• Strong communication skills, communication in Chinese, English and Malay, familiar with local conditions, hard-working and teamwork spirit
• Hardworking and teamwork spirit

關於Target Media Malaysia
Target Media Malaysia 是一家專注於樓宇電梯媒體的媒體公司，也是分眾傳媒集團的東南亞公司，總部位於中國上海。分眾傳媒是梯媒創始公司，也是目前最大的離線廣告供應商。我們的目標是成為馬來西亞領先品牌的首選合作夥伴，幫助品牌與終端消費者建立密切的聯繫。我們的媒體資源提供來自中國和東南亞國家的核心商業區、辦公室、住宅區和購物中心的全面觀眾覆蓋。分眾傳媒集團在東南亞地區涵蓋了6個國家涵蓋30多個城市(韓國、印尼、香港、新加坡、泰國、馬來西亞)，共擁有超過84,000套媒體點位。

職位描述● 系統性的發掘和建立馬來西亞的樓宇合作關係，完成公司指定的樓宇開發任務; ● 對已簽樓宇關係的維護，協調公司其他部門，保障媒體資源正常運營，及時續簽; ● 解決合作中的突發事件，保持長期穩定的合作;
●達成個人KPI，實現成長目標;

任職資格● 兩年工作經驗，從事過房屋仲介、銷售、保險、客服經驗者有先;
● 歡迎應屆畢業生行銷專業，管理，商業，媒體專業;
● 溝通能力強，中英馬來語交流，熟悉當地地況，具有吃苦耐勞和團隊合作精神● 具備組織和活動管理技能;
● 良好的組織、計畫和人際溝通能力;
● 適應性和兼顧多個專案的能力;

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 醫療保險
• 事假

About Target Media Malaysia 

Target Media Malaysia is a media owner company that focuses on indoor elevator media. Also a SEA subsidiary of Focus Media Group, based in Shanghai China. Focus Media is the first and also the largest offline advertising solution provider in China. Our goal is to be the partner of choice for the national leading brands by helping them connect with consumers and embrace data across a host of multi-platform inner-building channels. Our group offers comprehensive audience coverage from core business districts, office buildings, residential areas and shopping malls in these countries. Focus Media Group has now expanded its ads networking into Southeast Asia, covering more than 30 cities, owning more than 84,000 sets of media assets across 6 countries (Korea, Indonesia, Hong Kong, Singapore, Thailand, Malaysia). 

About the job 

Job Purpose: 

• Connect with property management companies, building managers, JMBs and property developers to develop collaborative potential, in order to explore the chances of installing media resources in buildings
• Responsible for developing high-rise building to be one of company’s media resources, constantly following up collaboration project status, and ensuring the progress of project development
• Systematic exploration, establishment, development of buildings to build relationships with building clients
• Maintain the building partners’ relationship, ensure the normal operation of media resources, deliver good communication, coordination and cooperation with the operation department; renew the contract in time
• Resolve emergencies in the cooperation and maintain a stable relationship
• Ensure the data entry accuracy, update, maintenance and upgrade work of the buildings under your care, keep the data timely and comprehensive and ensure data security 

Additional Perks: 

• Entitled for performance bonus if completion of KPI achieved 

Job Requirements: 

• Malaysian Citizen with 2 years of work experience, with experience in housing, sales, insurance, and customer service is preferred
• Fresh graduates majoring in marketing, management, business, and media are welcome to apply
• Strong communication skills, communication in Chinese, English and Malay, familiar with local conditions, hard-working and teamwork spirit
• Hardworking and teamwork spirit 

关于 Target Media Malaysia
Target Media Malaysia 是一家专注于楼宇电梯媒体的媒体公司，也是分众传媒集团的东南亚 公司，总部位于中国上海。分众传媒是梯媒创始公司，也是目前最大的线下广告供应商。我们 的目标是成为马来西亚领先品牌的首选合作伙伴，帮助品牌与终端消费者建立密切的联系。我 们的媒体资源提供来自中国和东南亚国家的核心商业区、写字楼、住宅区和购物中心的全面观 众覆盖。 分众传媒集团在东南亚地区覆盖了6个国家覆盖30多个城市(韩国、印度尼西亚、香港、新加 坡、泰国、马来西亚)，共拥有超过84,000套媒体点位。 

职位描述
● 系统性的发掘和建立马来西亚的楼宇合作关系，完成公司指定的楼宇开发任务; ● 对已签楼宇关系的维护，协调公司其他部门，保障媒体资源正常运营，及时续签; ● 解决合作中的突发事件，保持长期稳定的合作;
● 达成个人KPI，实现成长目标; 

任职资格
● 两年工作经验，从事过房屋中介、销售、保险、客服经验者有先;
● 欢迎应届毕业生市场营销专业，管理，商业，媒体专业;
● 沟通能力强，中英马来语交流，熟悉当地地况，具有吃苦耐劳和团队合作精神 ● 具备组织和活动管理技能;
● 良好的组织、计划和人际交往能力;
● 适应性和兼顾多个项目的能力; 

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Medical insurance
• Personal leave

[PRIORITY HIRING]

• Position Title: Finance Specialist,Consolidation & Reporting.
• Salary: RM 7000-8000.
• Job location: CBD(City center;5-day week), Kuala Lumpur.

Introduction
Our client is a business conglomerate group of companies listed on the main board of Bursa Malaysia. They are engaged in a wide spectrum of business activities in Malaysia and the region. Currently they are actively seeking qualified Accountant(s) to assume the pivotal role of Finance Specialist to be based at their corporate head office in city center, Kuala Lumpur.
Job Description
The position is full time permanent role at Assistant Manager level within the Group.
Supporting/Reporting to Group Finance Manager,this is a key role within the Finance department in which you will be responsible for the preparation of multi-tier group consolidation report with analysis, preparing statutory accounts for the Group companies, and provide necessary in other related Finance functions such as budgeting, audit.
As Finance Specialist, you will be overall responsible to perform full spectrum of accounting and financial reporting in compliance with Malaysian Finance Reporting standards and responsible to perform group consolidation and involved in multi-tier group consolidation and reporting.
Requirements: Candidate profile
The successful candidate will have proven corporate reporting experience including managing the consolidation process.
Must possess ACCA/CIMA qualification and MIA member.
Proven at least 5 years in Group Accountant role in relevant work experience in managing group finance in public listed environment with diversified portfolio/conglomerate.
Prior initial work experience gained from Big 4 or second tier audit firm would be highly regarded.
Technically competent and up to date with relevant technical accounting pronouncement and standards, especially Financial Reporting standards.
Well versed in financial reporting standards, Bursa Securities listing requirements.
Knowledge of consolidation skills will be necessary.
Must be proficient in English, spoken and written.
Strong financial analytical skills with advance-level spreadsheets and presentation skills.

HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of your resume in Word format for our review.
Candidates who wish to apply online through JOBSTORE please click the Apply button to submit your application.
Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail address at: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Key Responsibilities:

• Develop optimization strategies to increase website search engine results rankings
• Execute tests, collect and analyze data, identify trends, and insights for maximum ROI
• Manage SEO campaign expenses, staying on budget, estimating monthly costs, and reconciling differences
• Collaborate with editorial and marketing teams to drive SEO in content creation and marketing efforts
• Research and implement SEO recommendations
• Create and execute a link-building strategy
• Establish measurable goals demonstrating improvement in marketing efforts.

Requirements

• Experience with Google and Bing’s services, including Analytics and Webmaster Tool
• Familiarity with Google’s Keyword Tool
• Functional understanding of HTML and CSS
• Ability to work with back-end SEO elements: .htaccess, robots.txt, metadata, site speed optimization, etc.
• Proven success in link building and viral strategies
• Ability to deploy effective local and long-tail search strategies
• Deep understanding of mobile strategy and its relation to SEO
• Solid grasp of blogging, press releases, social media, and their synergy with SEO
• Experience in building inbound organic search traffic and improving SERPs
• Background in creating reports showing web analytics data and site evaluations
• Up-to-date knowledge of current, past, and projected SEO industry trends
• Familiarity with the best tools in the trade

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Overall Purpose Of The Job (Brief description of the primary purpose of this position)

Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.

To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.

Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

Service Delivery:

• Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.

• Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.

• Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.

• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.

• Document all matters relating to these requests using the telecommunication and computer systems made available by the organisation.

• Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.

• Reliably escalate cases and requests where required by company protocols.

• Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.

• Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures

• Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.

• Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.

• Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment.

• Ensure that cases are correctly prepared for hand-over to the billing department.

• Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover.

• Effectively manage and communicate workload and movements to the line manager.

• Forward relevant information to assist with the development of the network of service providers.

Other Duties

• Establish responsive relationships both within International SOS and externally.

• Positively promote International SOS.

• Work harmoniously with colleagues and other Assistance Centres and maintain a safe and comfortable working environment by ensuring that shared workstations are kept clean and tidy at all times.

• Consistently demonstrate the Company Values; work within and promote all International SOS’ policies and procedures; follow International SOS internal guidelines and standards.

• Attend training and meetings as and when required.

• Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team.

• Carry out any other reasonable duties as requested by the manager.

Occupational Health & Safety Responsibilities (OH&S)

• Participate in the development and maintenance of a safe and healthy workplace

• Undertake all mandatory OH&S training as required

• Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures

• Co-operate with management in its fulfilment of its legislative obligations

• Take reasonable care to ensure their own health and safety and the safety of others

• To report any injury, hazard or illness as soon as possible to their supervisor

Required Skills and Knowledge

• Operations and logistics skills.

• Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately.

• Customer service skills.

• Ability to probe and question to ensure request for assistance is fully understood.

• Resilience and ability to work well under pressure.

• Attention to detail.

• Ability to comprehend a given situation, information and requirements quickly and accurately.

• Situational awareness skills, ability to perceive, understand and effectively respom to situation.

• Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.

• Teamworking skills.

• IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook and Word.

Required Competencies

• Ethics & Integrity: Trust: Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes; doesn’t misrepresent themselves for personal gain. Ethics & Values: Has strong ethics and principles; demonstrates our company core values irrespective of the situation.

• Operational Expertise: Attention To Detail: Pays attention to details, and understands the importance of this for the business and for service provision. Focus On Execution: Commitment to excellent and timely delivery of service levels and expectations, whether external or internal. Responsiveness: Responds quickly and effectively to requests for information or assistance, including day-to-day operational matters. Functional Excellence: Has the functional and technical skills, knowledge and experience to perform at a high level of accomplishment; pays attention to details.

• Communication: Communication: Communicates clearly and concisely. Listening: Listens to people’s point of view. Informing: Proactively provides people with information needed to effectively perform their jobs in a timely manner. Keeps people updated on new developments.

• Energy & Drive: Drive For Results: Can be counted on to achieve/exceed agreed goals; continually pushes self to achieve results; shows perseverance in the face of resistance or setbacks. Action Oriented: Has high energy and enjoys working hard; relishes opportunities/challenges.

• Cultural Adaptability: Team Player: Works harmoniously with different parts of the organization, promotes effective teamwork; collaborates effectively and focuses on common goals and priorities; is trusted and supported by peers; is candid with peers.

Required Work Experience

• Typically, at least 1 – 2 years of experience in logistics and customer service is required.

• Experience working in logistics, travel and/or healthcare sector is desirable.

• Experience in phone-based or call centre environment is desirable.

• Experience of working in a fast-paced, demanding environment.

Required Qualifications

• Educated to a high school diploma or equivalent.

• Teritiary level education is desired.

Required Languages

• Excellent written and spoken English language

• Other language proficiency desirable.

Perks & Benefits

• Nearby public transport

Shift Pattern

• 13 hour per Shifts (Morning shift 7.30am - 8.30pm, Night shift 7.30pm - 8.30am)
• 16 shift per month (2 day on 2 day off, 3 day on 3 day off)

 Shifts allowance

• Average RM 1,000 per month