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Job Description
Access to our medicines is a strategic pillar for our organization and the Oncology Organized Customer Access and Reimbursement (OCAR) team is positioned to support that endeavor. Our goal is to provide profitable product access across our Oncology portfolio, and we engage with customers across the payer, provider, channel and policy spectrums to develop solutions that support patient access to our medicines.
As a part of our Oncology OCAR (Organized Customer Marketing Access and Reimbursement) team, the Director, New Product Payer Marketing (Individualized Medicine), will provide oversight in the development of payer and provider access strategies and promotional execution for our New Products portfolio. With a key focus on our individualized medicine portfolio (and any other new products as necessary) , the Director will collaborate with our Alliance Partner to align our value messaging, channel strategy, support of brand go to market strategies (ex. orchestration platform), field executions and resources for all payer customer segments (e.g. Health Plan / PBM (Commercial/Medicare/Medicaid),Federal, Community Oncology, IDN, GPO, Employer and Government) for all current and future indications.
Working closely with our Alliance partner and our Company's Oncology brand marketing teams, this role will be responsible for providing oversight, leadership and management that will include but not limited to the following:
Develop customer segment strategies to achieve profitable market access, support launch excellence and grow net income over time.
Develop a comprehensive payer strategy that are aligned to the brand marketing objectives. (Payer strategy development may include policy shaping across commercial and government payers, alignment and coordination with our policy teams as well as pre-approval information exchange with customers.)
Support pricing strategy and Gross to Net management of the brand.
Support the logistical capabilities needed to support the channel strategy and the go to market needs of an individualized therapy.
Develop payer value propositions and branded promotional initiatives for approved brand indications.
Providing US payer input into Global Access Teams, Outcomes Research and Business Development teams.
Responsible for the on-going planning, access messaging and access resource support for the field facing access teams (as necessary) ensuring consistency with customer segment strategies.
Partner closely with all stake holders (marketing communications, brand marketing teams, external promotion & market research agencies) to provide oversight and guidance to the Promotional Review Team (PRT) review process in support of the customer and brand marketing objectives.
Education:
Required: Bachelor's degree
Preferred: Master's degree
Required Experience and Skills:
Minimum of (8) years combined experience in Pharmaceutical Marketing, Marketing Customer Management, Managed Care/Payer Marketing or Sales.
Demonstrated experience with Marketing, Promotion Management, Managed Markets and Policy customer segments, Account Management and/or Customer Marketing.
Demonstrated understanding of healthcare trends and policy issues and their potential impact upon our Company's business opportunities.
Deep US segment Market Access experience.
Proven leadership skills with ability to lead across diverse departments, collaborating across stakeholders, and effectively engaging the senior management.
Demonstrated strategic & critical thinking, problem solving, analytical mindset & planning and communication (written/verbal) skills.
Preferred Experience and Skills:
Director Level of Marketing or Managed Care /Payer Marketing or Account Management
Experience in Oncology (IV and Oral)
Experience with individualized medicine, cell and gene therapies.
Position Location:
Upper Gwynedd, PA or Virtual/Remote based United States
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
DomesticVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
RemoteShift:
1st - DayValid Driving License:
YesHazardous Material(s):
N/AOfficial account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Major duties include but not limited to:
Official account of Jobstore.
Official account of Jobstore.
Receives and monitors completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is closed out with the inquirer or office. Participates in special information flow studies, analyses, presentations, and briefings, as assigned. Conducts conventional studies on particular operational processes, issue topics, or related special projects. Very broad studies may be assigned limited aspects of much larger projects. These studies may require study planning, statistical measurement, data analysis, and report preparation and development. When tasked with this type of project, serves as the responsible contact for leading these projects from initiation to completion and may be required to present the results to senior leadership. Uses standard reference materials to develop position papers and decision documents representing the position of the organization on a variety of complex and sensitive issues such as the quality or timeliness of veteran care issues within the system or at times, issues of Congressional or media interest that have significant national impact e.g. quality and safety concerns or involve several functional areas.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
The purpose of the Supervisory Health System Specialist is to be responsible for all functions related to patient experience matters including patient experience efforts, policies and activities which may be developed at the National, VISN and VAMC levels. They are responsible for patient experience, employee engagement, patient centered models of care initiatives, including development and implementation as well as ensuring the employee understanding of the Patient experience focused culture. It serves as a conduit and subject matter expert to other sources of the patient experience and patient centered models of care at multiple levels in the organization, including the VA Veterans Experience Office, Office of Patient Centered Care, Office of Patient Advocacy, and the Fisher House, to ensure the health care system has the support needed to provide consistent, positive patient experiences. In addition, the incumbent has full delegated supervisor responsibility for the Patient Experience Office.
The incumbent will be the facility's key person to lead efforts of building, sustaining, and implementing patient experience practices and environments to promote the culture of positive patient experiences based on a whole health and Patient centered approach. The incumbent will also consider those who support patients such as staff, family, caregivers, and the community.
The incumbent's primary role is to enhance the patient experiences through proactive approaches based on satisfaction and experience data, resolutions to complaints, identification/correction of system issues impacting the experience and satisfaction, education of staff regarding efforts and strategies, and application of data to identify trends and patterns that negatively impact the experiences. Direct support is provided to the development, maintenance and operation of the Patient Experience Model at the healthcare system level. The incumbent is responsible for translating and developing policies, theories and strategies into action within the complex interrelationships that exist related to the Patient Experience Model and customer service programs. They are responsible for maintaining clear communication at the local facility on patient experience efforts, both to communicate relevant patient experience information and lessons learned which have potential spread impact and to gain insight of opportunities for the local facility to improve or sustain positive practices.
This position serves as Chief of the Patient Experience Office to support organizational needs for improving experiences, practicing Patient experience, and guiding service recovery. The incumbent will champion support for Patient experience efforts to ensure patient experience is strategically focused at multiple levels of the organization. The position develops experience initiatives and innovative practices using organizational surveys and healthcare ratings to ultimately respond to the voice of the Veteran. This position connects patient satisfaction data to results and solutions and aim to keep their facility competitive and the choice of the customer with a patient focused culture embraced by the employees.
Key Duties are as follows:
Lead, coordinate, and manage the continuous improvement of patient experience
Work with senior executives to establish strong commitment and support for improving patient experience
Educate managers and line employees in the philosophy and techniques of patient experience improvement
Promote an organization-wide approach to patient-centeredness and engagement
Engage the workforce to sustain patient experience initiatives
Work closely with hospital leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness
Serve as the subject matter expert on established and evolving best practices related to the patient experience
Official account of Jobstore.
The purpose of the Supervisory Health System Specialist is to be responsible for all functions related to patient experience matters including patient experience efforts, policies and activities which may be developed at the National, VISN and VAMC levels. They are responsible for patient experience, employee engagement, patient centered models of care initiatives, including development and implementation as well as ensuring the employee understanding of the Patient experience focused culture. It serves as a conduit and subject matter expert to other sources of the patient experience and patient centered models of care at multiple levels in the organization, including the VA Veterans Experience Office, Office of Patient Centered Care, Office of Patient Advocacy, and the Fisher House, to ensure the health care system has the support needed to provide consistent, positive patient experiences. In addition, the incumbent has full delegated supervisor responsibility for the Patient Experience Office.
The incumbent will be the facility's key person to lead efforts of building, sustaining, and implementing patient experience practices and environments to promote the culture of positive patient experiences based on a whole health and Patient centered approach. The incumbent will also consider those who support patients such as staff, family, caregivers, and the community.
The incumbent's primary role is to enhance the patient experiences through proactive approaches based on satisfaction and experience data, resolutions to complaints, identification/correction of system issues impacting the experience and satisfaction, education of staff regarding efforts and strategies, and application of data to identify trends and patterns that negatively impact the experiences. Direct support is provided to the development, maintenance and operation of the Patient Experience Model at the healthcare system level. The incumbent is responsible for translating and developing policies, theories and strategies into action within the complex interrelationships that exist related to the Patient Experience Model and customer service programs. They are responsible for maintaining clear communication at the local facility on patient experience efforts, both to communicate relevant patient experience information and lessons learned which have potential spread impact and to gain insight of opportunities for the local facility to improve or sustain positive practices.
This position serves as Chief of the Patient Experience Office to support organizational needs for improving experiences, practicing Patient experience, and guiding service recovery. The incumbent will champion support for Patient experience efforts to ensure patient experience is strategically focused at multiple levels of the organization. The position develops experience initiatives and innovative practices using organizational surveys and healthcare ratings to ultimately respond to the voice of the Veteran. This position connects patient satisfaction data to results and solutions and aim to keep their facility competitive and the choice of the customer with a patient focused culture embraced by the employees.
Key Duties are as follows:
Lead, coordinate, and manage the continuous improvement of patient experience
Work with senior executives to establish strong commitment and support for improving patient experience
Educate managers and line employees in the philosophy and techniques of patient experience improvement
Promote an organization-wide approach to patient-centeredness and engagement
Engage the workforce to sustain patient experience initiatives
Work closely with hospital leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness
Serve as the subject matter expert on established and evolving best practices related to the patient experience
Official account of Jobstore.
Official account of Jobstore.
